# iPayimpact — user reviews > 59 indexed App Store user reviews of iPayimpact by CRB Cunninghams Limited, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/ipayimpact/id6451316543/reviews - App overview in markdown: https://appshunter.io/ios/app/ipayimpact/id6451316543.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of iPayimpact? Overall sentiment: negative **Pros** - 👍 Easy to use for payments - 👍 Straightforward to use - 👍 Great for quick management of payments - 👍 Works flawlessly for multiple schools - 👍 Fast and responsive **Cons** - 🐛 App constantly hangs/spins - 🐛 Unreliable auto top-up - 🐛 Not user-friendly - 🐛 Overly complex and badly designed menus - 🐛 Slow confirmation of payment top-ups - 🐛 Long-winded login process - 🐛 Less functionality than website - 🐛 App crashes frequently - 🐛 Auto-payment system is confusing - 🐛 Login issues and errors - 🐛 App is unstable and loses connection - 🐛 App is broken - 🐛 App is useless - 🐛 Registration process could be streamlined **Commonly reported bugs** - App stuck on loading screen/spinning wheel - Auto top-up is unreliable - Unable to see hot food options - App crashes frequently - Login issues, app won't load after login - App breaks on holidays - App doesn't recognise inputs or commands - App signed out and stuck in a loop - App reports 'something has gone really bad' - App doesn't accept generated passwords - Username too long error **Most requested features** - Add Apple Pay or Google Pay compatibility - Implement a payment successful confirmation screen - Improve auto top-up functionality (e.g., threshold-based) - Add a document viewer for letters - Make menus and page hierarchy logical for humans - Streamline the registration process ## Newest reviews (13 of 59) ### 2/5 — Not working *2026-05-12, version 26.1.3* App hasn’t been working for a few weeks need to login via browser to add money for school meals. ### 2/5 — Issues with website and app *2026-03-09, version 26.1.2* I have been having the same problem with both website and app. Where am unable to see the hot food options available on at least two/three days in the week for my son. Therefore unable to book these meals for him. Making it very annoying for ordering his school meals weekly. I am having to go into school and book the meals via their system. This has been happening for months now and school have emailed you about this issue and it’s still not resolved. I have checked with other parents and they aren’t having issues so it very strange that my login is. I have logged in on multiple devices and via website and app. I get the same issue Tuesday & Wednesday no hot food option (just the usual baked potato/baguettes) Which my son isn’t keen on eating. Please can you fix this issue Thank you in advance Catherine Pilbeam. ### 2/5 — Slow *2026-01-26, version 25.2.1* Slow for confirming payment top ups have been accepted. Long winded process for signing in. ### 2/5 — Overly complex, terrible menus etc but not much choice but to still use it. *2025-12-10, version 25.2.1* The whole app look and usability is so annoying and badly designed. It rarely works (spinning disc!) and when it does the menus and process just to order some daily 27p milk for my kid is like the app was designed by someone in her class…or a chimp! When I see the email from school saying it’s time to pay for milk I shudder at the thought of opening this terrible app and trying to recall how on earth to get to the right page! Times have moved on, it doesn’t have to be like this and look like a website from the 2003! Just make the menus and hierarchy of pages logical for humans…please. ### 1/5 — Rubbish! *2025-09-05, version 25.1.0* Have updated but cannot get into app. Just spooling… no idea if there is enough money for lunch today 😡 ### 1/5 — Annoying abysmal app *2025-09-01, version 25.1.0* 9 times out of 10 when I’m trying to log in to ‘order’ school lunches the app gets in the endless loop of refreshing where you can’t do anything, no option is working, restarting the app doesn’t do anything, even tried deleting and re-installing - no dice. It mind-boggling as to why our school is using this (cr)app. ### 1/5 — Auto top up doesn’t work *2025-07-19, version 25.1.0* Incredibly frustrating and complicated system. Even following the ‘how to set up auto top up’ guide, options that should be available to select simply aren’t. The system is so clunky and hard to navigate. So annoyed that school moved to this new system, Parent Pay worked brilliant compared to this! ### 2/5 — Unreliable *2025-06-12, version 24.6.2* Sometimes the app is inaccessible and I can’t log on. It is has been like this the last few days. I also hate that i can’t view the letters in the app and have to download each document. Would be great to have a viewer so documents could be seen quickly. Payment side of it is much better than the communication. ### 1/5 — Not loading *2025-06-08, version 24.6.1* Useless app, stuck on loading screen ### 1/5 — Unstable *2025-06-02, version 24.6.1* Terrible stability, keeps loosing connection have to remove app and reinstall. ### 1/5 — App Broken *2025-05-24, version 24.6.1* Spinning circle of death when entering app, no info available. UPDATE - Removed app and reinstalled and operating normally now. ### 1/5 — Two weeks!!! *2025-05-23, version 24.6.1* This app has not been working for two weeks now what is going on @ipayimpact ???? ### 1/5 — Worse than Useless *2025-05-23, version 24.6.1* Try to open the app and it just sits with the spinning dial and never loads anything ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to log in *2026-08-14, version 26.3.0* Create account. Password incorrect. Reset password. Password incorrect. Reset password. Password incorrect. Repeat… ### 1/5 — Doesn’t work *2026-05-19, version 26.1.3* Just doesn’t work when you need it. ### 1/5 — Worst app *2026-04-24, version 26.1.3* This app is so bad it never shows any info just hangs there and I have to log on on a computer to see any information ### 1/5 — App is broken *2026-03-13, version 26.1.3* App just spins, doesn’t work at all anymore. And the auto top up is unreliable. My daughter tried to buy lunch today but had no balance despite auto top being enabled. Only after she tried to buy lunch I got a notification saying auto top up had taken payment but it was too late then. Not good, she went hungry! ### 1/5 — Spinning wheel of doom *2026-02-03, version 26.1.0* Doesn’t work. Login loads then goes to a spinning wheel. School chase payments that are impossible to make. ### 1/5 — Always Hanging *2026-01-06, version 25.2.1* Frustrating App that always hangs. ### 1/5 — Can’t get the app to load *2025-12-18, version 25.2.1* Trying to load the app so I can pay for something and not for the first time, the app just keeps showing the circle of doom. I dread having to use it because this is how it is most times. ### 1/5 — Not my favourite app! *2025-11-03, version 25.1.0* Not user friendly at all ### 1/5 — Doesn’t work!!!! *2025-10-01, version 25.1.0* It’s constantly thinking, circle goes around around and nothing seems to happen. I have to always go through Webb. Can you please fix it? ### 1/5 — Less functionality than the website *2025-09-11, version 25.1.0* App has far less functionality than the website - details of spend is not available, you can’t see preordered food for the coming week on the Sunday and if you want to add funds, it transfers you to the website. Stick with the website if you want to see everything. ## Most praised reviews (10 highest-rated) ### 5/5 — School *2026-05-27, version 26.2.0* Helps us of school lunch’s ### 5/5 — Best App *2026-04-22, version 26.1.3* Easy to use for Payments and school meal orders ### 5/5 — Amazing *2025-10-19, version 25.1.0* I love the app. ### 5/5 — Very good *2025-09-28, version 25.1.0* Straight forward to use ### 5/5 — App repaired *2025-05-20, version 24.6.1* This app used to work fine however no page will load now I have to use the browser version instead. This is very poor considering it’s the only option to top up my child’s lunch money. It shouldn’t take this long to fix. Update** The developers instructions worked. Since uninstalling and reinstalling the app is now working again. Thank you ### 5/5 — Easy to use *2024-05-26* Not quite sure why there are so many negative reviews, the app is great; works flawlessly, particularly if you have children which attend different schools who use iPayimpact. You can pay and pre-order meals with simplicity, it’s fast and responsive. My only criticism is the registration process, this could be streamlined - for example, not quite sure why you have to verify the email address before you can input your personal information, perhaps this could be done once you’ve registered the account. Apart from that, keep up the great work! ### 4/5 — Not working *2025-05-14, version 24.6.1* Latest app update has broken app. Just spinning icon. Never loads. I just deleted app and reinstalled. This worked!! Try it. ### 3/5 — Had issues to start *2025-11-20, version 25.2.0* Have to use website rather than app, as the app just circles and nothing loads. After an another update, finally started to work. ### 3/5 — Still using usernames? *2025-10-16, version 25.1.0* One of the very last apps in the world to still use usernames for login. Painful. ### 3/5 — App not working *2025-05-23, version 24.6.1* I have been unable to access this app for a while now. Is there a reason why? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*