# IPIC Theatres — user reviews > 115 indexed App Store user reviews of IPIC Theatres by iPic-Gold Class Entertainment, LLC, rated 1.80/5 from 29 ratings. - Source: https://appshunter.io/ios/app/ipic-theatres/id438795028/reviews - App overview in markdown: https://appshunter.io/ios/app/ipic-theatres/id438795028.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 21 ## What do users think of IPIC Theatres? Overall sentiment: negative **Pros** - 🎭 Premium theater experience and ambiance - 🍽️ Quality food and beverage offerings - 💺 Comfortable seating and viewing experience - 📱 Ability to purchase tickets in advance - 💳 Multiple payment options available - 🎫 Membership discount functionality **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Login credentials not saved/remembered - 💳 Payment processing failures - 📧 Missing confirmation emails and receipts - 🔄 Poor synchronization between app and website - 🍎 Apple Pay functionality broken - ⚠️ Confusing and non-intuitive UI/UX - 📱 App logs out unexpectedly - ❌ Cannot complete transactions - 🔌 Unresponsive app performance - 💰 Expensive booking fees - 🚫 Duplicate charges without confirmation - 📋 Cannot view or manage bookings properly - 🔒 Security concerns about data handling - 📞 Poor customer service responsiveness **Commonly reported bugs** - Login credentials not persisted between sessions - Apple Pay shows as option but errors when used - Payment declined errors despite successful charges - Form validation failures (state field not auto-populating) - Cannot paste passwords from password managers - Keyboard blocks submit button on payment screen - Seats show available but cannot be booked - Stripe payment processing errors - Internal application errors when adding to Apple Wallet - App crashes on startup or during transactions - Bookings not syncing to account after purchase - Duplicate charges without corresponding reservations - Contact form rejects valid messages - iPad app doesn't support landscape orientation - Confirmation emails not sent - Reward points not credited or disappear after logout - Refund confirmations not processed - Cannot upgrade membership through app - Slow page transitions and loading - Greyed out submit buttons - Password reset functionality breaks mid-process - Null string errors in transactions - Keyboard lacks 'Done' button on some screens - Duplicate reservations displayed - Seat selection only allows one seat at a time - Cannot select adjacent seats properly **Most requested features** - Biometric login (Touch ID/Face ID) - Password manager compatibility - Landscape mode support for iPad - Add bookings made outside the app - Sync reservations across devices - Filter for premium/specific seat types - Add tickets to Apple Wallet functionality - Automatic state population from ZIP code - Save payment methods reliably - Membership upgrade within app - Clearer membership benefits explanation - Reward ticket information and redemption - Contact form validation improvements - Dark mode option - Back button navigation in movie selection ## Newest reviews (18 of 115) ### 1/5 — Poorly designed login *2024-05-29* If you have a complex password, you better memorize it. Because you cannot use a password app to copy and paste your password. Or you’ll have to use your computer to bring up your password on the computer and type it in to your iPhone. Or you could do something you shouldn’t do which is just use a simple password like I did. Awful app. ### 1/5 — SOMEONE FIX THIS DUMB APP!! *2024-05-26* Someone please fix this dumb app!! The payment options on this app doesn’t work and we can’t buy future tickets. There are numerous issues with this app and trying to call the actual location in Austin is useless!! They are NO HELP!!! ### 2/5 — App Stinks *2024-04-15* The theatre's are great but the app is awful. First, apple pay never works, second when viewing on an iPad the app does not rotate to landscape making it difficult to navigate the app. News flash iPIC- iPads are mostly in landscape since that is how we type on the keyboards and the cases are designed to stand up the iPad in landscape mode. Third, app signs you out but when you sign back in, the app may or may not accept the login. You may have to type a few times to get the app to respond. For the price of the tickets, food and booze one would assume they can afford to build a better app. Again, theatre great… app not so much! ### 1/5 — horrible app *2024-03-03* you have to login every time you open the app. tried to refund a ticket and get error messages. says accepts apple pay but when you try to pay for apple pay it errors. great theatres but horrible app ### 1/5 — One of the worst apps ever! *2024-01-30, version 6.0.2* I’ve been going to IPIC theaters for years and I love the experience.However I hate their mobile app!I have often had issues when paying for my seats-“stored card “doesn’t stay stored or it can’t find a payment stored.The recent change to the app has not improved things.The app now appears strangely-does not seem to fit the screen and you have to almost guess the date you are trying to find to select ticket’s because it only shows the first number of the date-e.g. for the 30th it just shows 3…..Just tried to reload my credit card.I entered all info correctly but would not store card as the state would not populate even though I entered the correct zip.It would not allow me to enter my state either.I eventually looked up the 4 digits that follow the regular zip code.I entered these and IPIC then would finally store my card!!!Also I’m frustrated by being unable to pay by Apple Pay as this shows as an option on the screen but then it says that Apple Pay is not an option……! IPIC NEED TO FIX THIS APP ### 2/5 — Apo loses credentials *2024-01-14, version 6.0.2* I don’t go to the movies weekly, but I have noticed that the app frequently signs me out. The displayed user name suggested is not the email address associated with account Since the actual email address associated with the account is long, I copied it from the keychain, but the app would not let me paste it in. So I selected the suggested value, selected it and pasted in the correct value. Then I returned to passwords to copy the password, but the app refreshes the login screen, thereby wiping out the email address that I had just entered. My solution? I pasted the values into a new email, copied the entire string of characters, returned to the app, selected the suggested username, pasted in my copied string of username and password, then selected and cut the password portion of the string, and then pasted it into the password field. This is an awful lot of work. Thank goodness that I do not have to do this for my other apps. ### 1/5 — I hate this app so much *2023-11-08* This is one of the most infuriating apps I have ever used!!! Please please just fix it. It logs me out every single time so I have to log back in every time I use it but it won’t work any any keychains so I always have to type in my login in information. Then there is payment where Apple Pay is clearly an option at the bottom but any time I try and use it it tells me Apple Pay isn’t accepted. These issues have persisted for years now and as much as I love going to the IPIC there is zero excuse for this app to be such absolute garbage. And now it appears like there is an identical IPIC app with a different color icon?!?!? So is this one abandoned? What’s with this second app? Someone at IPIC needs to wake up and do their job ### 1/5 — Horrible app *2023-11-03, version 5.2.7* This app would always have some internal error and would not process anything. ### 1/5 — Please! Solve the problem with credit card *2023-10-27, version 5.2.7* I can’t add my American visa credit card in this app!! Please help! Help help!!!!! ### 1/5 — Can’t complete purchase *2023-10-04, version 5.2.7* Unable to buy a ticket. Pointless app. ### 1/5 — Never synced :( *2023-10-04, version 5.2.7* Has some glitches. Finally was able to log in, now when I reserve seats it doesn’t show up on app, nor does it give me points or updated status… ### 1/5 — Terrible *2023-09-29, version 5.2.7* Can’t pay ### 1/5 — Not able to add credit card *2023-09-27, version 5.2.7* I tried multiple times to add my credit card, the apply button doesn’t work at all, and it has problem taking the Apple pay as payment method ### 1/5 — What kinda app doesn’t let you access your ticket? *2023-09-15, version 5.2.7* I bought tickets using this app without creating an account cause I don’t want to be a member. When you buy tickets and close out the app there is no longer a way to access the digital ticket you just bought when reopening the app. Definitely doesn’t give you confidence to feel secure. I hope they can scan the little bar code in my email address because that’s all I have to go off of. Not even the main website gives you a barcode when looking up your booking smh. ### 1/5 — The take your money and don’t send you your tickets. *2023-09-13, version 5.2.7* They just stole my money without sending me a ticket. The Apple Pay said unsuccessful due to invalid zip code. When I went to hit the back but my back account showed the payment was successful. Like what the heck. ### 1/5 — Doesnt work *2023-08-22, version 5.2.7* Worts app ever ### 1/5 — The app will not except any payment methods *2023-08-16, version 5.2.7* This app used to accept all platforms of payment, including Apple Pay and credit cards. But it no longer excepts. I have to call the theater to get tickets are used to work fine I don’t know what happened ### 2/5 — Can’t add bookings *2023-08-09, version 5.2.7* It’s frustrating that you can’t add a booking you made outside the app. I have a booking code but there is no way to add the booking to the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous *2025-10-18* The app Never remembers my login credentials, this is a super simple feature that every other app I have does. Makes me not buy tickets. On top of that their booking fee through the app is ridiculously expensive, especially considering the frustration you go through to use this crummy app. I could increase their profits by 10% if they would spend a few dollars on the app ### 1/5 — Make a new website *2025-07-26* so tired of the terrible ipic website and app experience. I made an incorrect reservation because I had to keep switching devices because stuff just doesn’t work. Lost money because of this. ### 1/5 — Worst EVER!!!!! *2025-05-22* This is THE worst app ever. It is so frustrating. UNUSABLE. The web site is just as bad. Save yourself the trouble, just buy tickets at the box office. ### 1/5 — This app is the fake version!! *2025-04-22* This app is the fake/scam version of the actual “Ipic theaters” app. Dont make any payments ### 1/5 — Bad app *2024-10-26* The developers do nit any clue what is UI/UX and how to develop mass market b2c app…. ### 1/5 — Waist of time - probably a scam *2024-10-13* After entering private info - including a birthdate. The application cannot authentication. ### 1/5 — Please Fix this Dumpster fire of an app! *2024-09-25* No matter what, it says “Payment Denied” Help! ### 1/5 — Ridiculous *2024-09-21* The app Never remembers my login credentials, this is a super simple feature that every other app I have does. Makes me not buy tickets. ### 1/5 — What a terrible app *2024-09-07, version 6.0.2* Aside from the below average UX it is not possible to capture credit card information because the state is a required field, is supposed to be automatically set when the ZIP code is entered, but since only the city is set when the ZIP is set, and not the state, the form cannot be submitted because it fails client side validation. 🤦‍♂️ ### 1/5 — New app update *2024-06-09* Never had an issue with the app previous to most recent update. I’m actually shocked by the rating I thought app worked great… but this NEW UPDATE, terrible. Looks like we went back to 2 bit gaming system or something. Gross ## Most praised reviews (10 highest-rated) ### 5/5 — Works well! *2025-06-23* List of useful features ### 5/5 — $75 deposit *2023-07-11, version 5.2.7* If you’re not ordering at lease $55, I would not order anything, my card was charged $75. Still waiting for my change! My bill was $34. ### 5/5 — Superior Service *2022-10-22, version 5.2.7* The most outstanding Theater Service. ### 5/5 — Experience! *2022-06-19, version 5.2.7* The app is so awesome! I can pay my checks and do everything w this app! ### 5/5 — WOW *2022-05-08, version 5.2.7* SERIOUSLY all I can say is WOW! This app is easy to use and always works when I need it - no worries your movie seat is safe! ### 5/5 — Ipic *2017-01-29, version 2.1610.11* Going to a movie with all the usuals of being there instead of home and much more !! Awesome way to see a movie and have a night out ### 5/5 — Thoroughly Impressed *2016-09-02* I was skeptical at first after all the very low ratings and harsh remarks, but after downloading it anyway (it is free in the end) I was actually thoroughly impressed with their app from start to finish. Everything works. Idk why there are so many complaints. I'm using my iPhone 6S with the newest iOS 9 update and I haven't experienced any of the complaints seen on the reviews. Yes, no Apple wallet is available to pay, but who really cares? You can still save the tickets after purchase to your apple wallet and use at the theater. Choosing a movie and seats were also very easy tasks. In theater dinning was a snap with the app. View all food and drink menu options before you go or during your movie right from your phone. ### 4/5 — Good but could be better *2024-02-19* it should let us keep the password to log in ### 4/5 — Works just fine for me *2013-01-05* Not sure what all the fuss is about. The app worked just done for me. It did say that I didn't select enough seats but I changed the time and it worked just fine. So maybe it's saying that because that particular time is sold out and no seats available. Yes, it would be simple if it just said that but sometimes common sense is useful too! App works just fine. And I was able to put in my member info to get the discount when purchasing. Sorry EVERYONE else is having trouble. ### 3/5 — iPic App *2023-07-20, version 5.2.7* The app doesn’t sync with online reservations unless you do it directly through the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*