# iPOLiS mobile — user reviews > 188 indexed App Store user reviews of iPOLiS mobile by Hanwha Vision Co., Ltd, rated 1.90/5 from 271 ratings. - Source: https://appshunter.io/ios/app/ipolis-mobile/id414214804/reviews - App overview in markdown: https://appshunter.io/ios/app/ipolis-mobile/id414214804.md - Rating breakdown: 5★ 36 · 4★ 15 · 3★ 13 · 2★ 16 · 1★ 191 ## What do users think of iPOLiS mobile? Overall sentiment: negative **Pros** - 👍 Works great - 🚀 Decent app - 🚀 Fluid app **Cons** - 🐛 App crashes - 🐛 Not compatible with latest iOS - 🐛 Doesn't work remotely - 🐛 Unreliable connection - 🐛 Playback issues - 🐛 Outdated app **Commonly reported bugs** - App crashes on launch - Can't view cameras remotely - Playback not working - Compatibility issues with new iOS - Frequent disconnections **Most requested features** - Add Apple Watch support - Improve remote access - Enhance playback functionality - Update for latest iOS versions - Provide better customer support ## Newest reviews (18 of 188) ### 2/5 — Where are the UPDATES!! *2026-03-30, version 2.8.4* Where are you GUYS!!! The App needs fixing and updates pleeeease!!! ### 1/5 — Suddenly stopped working *2024-04-29, version 2.8.4* Doesn’t even open now, just crashes and closes itself. Is there an alternative? ### 1/5 — Play back *2024-04-21* the playback option on this app does not work it used to but no longer does the last update to this app was six years ago I’m going to look to see if there’s another app I can use with this Samsung receiver, and if not, I will be updating my camera system Hopefully, Samsung didn’t put all their eggs in one basket meaning this app. Also, there is no longer any support for this app so before trying it download it go into it hit support and you’ll find out. There’s nothing there. No worry wart so ever. ### 2/5 — Where are the UPDATES!! *2024-03-20, version 2.8.4* We need updates pleeeease!!! ### 1/5 — Bad service *2024-03-08, version 2.8.4* App no longer works on iPhone 15,no service support,don’t buy Samsung ### 1/5 — Won’t open *2024-02-20, version 2.8.4* Won’t open on IOS 17.3.1. LAST UPDATE 6 years ago. Please update your app. ### 1/5 — Play back *2024-02-14* They the playback option on this app does not work it used to but no longer does the last update to this app was six years ago I’m going to look to see if there’s another app I can use with this Sony receiver, and if not, I will be updating my camera system Hopefully, Sony didn’t put all their eggs in one basket meaning this app. ### 1/5 — iPolis does not load on my iPad *2024-02-10, version 2.8.4* I got the iPolis from App Store but as soon as I open it the app closes immediately. Unless the app opens one cannot set it up for remote view of Samsung DVR. ### 1/5 — It is a worthless App *2024-01-30* I first installed this App in 2016 and it gave hard times configuring it every time I used it until 2 weeks ago when finally I can’t even open it. It flashes an shuts down completely. I tried calling for help, they offered text support which takes lot of time until the tech said that they have limited support for it. I don’t know how an App does not get updated in 6 years. Don’t they read the reviews? ### 1/5 — Not working yet *2024-01-29, version 2.8.4* Unfortunately this app doesn’t work on iOS 17,3 please repair it as soon as possible. Tnx ### 1/5 — 활성화 *2024-01-29* cctv가 안보입니다ㅠㅠㅠ 해결방안좀 알려주십시요 ### 1/5 — IPOLIS APP NO LONGER WORKS *2024-01-21, version 2.8.4* It used to work great, as of today (1/20/24) it would not even open, just crashes, not sure if it’s no longer working with IOS’s constant updates or it’s Samsung that stopped updating on their end. PLEASEEEEE MAKE IT WORK AGAIN. ### 1/5 — App closes immediately *2023-12-08, version 2.8.4* Anytime I go to click on the app after updating it closes immediately. I’ve uninstalled and reinstalled. It used to work now nothing!! and when I click on app support down there it takes me to an unknown page. Help please ### 1/5 — App keeps crashing on IOS 17.1.1 *2023-11-28, version 2.8.4* Every time I try to open the app it immediately crashes. ### 1/5 — App fail to load *2023-11-11, version 2.8.4* Every time I clicked on it and it close down on me right away can you please fix it. I need this app to use for the cameras ### 1/5 — ios 17.1.1로 업데이트된후 *2023-11-08* LTE 에서 어플 접속해서 장치 눌러서 cctv화면 볼려하면 멈춥니다.. ### 1/5 — Crashes immediately after opening *2023-11-05, version 2.8.4* The app needs an update. With iOS 17, the app crashes immediately after opening. ### 1/5 — Not working *2023-11-03, version 2.8.4* It just crashes now, can’t use it at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Outdated *2026-03-29, version 2.8.4* Does this app still work? When I try to login in it shuts down ### 1/5 — 와이파이만 됩니다 *2026-02-08* 셀룰러 상태에서는 연결이 안되요. 와이파이 모드에서만 연결이 됩니다. 물론 다른 네트워크입니다. 외부에서 와이파이 연결시 됨. 셀룰러 연결시 안됨. 해결햐 주세요. 앱 업데이트 좀 해주세요. ### 1/5 — Not compatible with iPhone 17 *2025-10-11, version 2.8.4* Tried reinstalling and now the app wont even open ### 1/5 — No Good *2025-09-01, version 2.8.4* Will not let me view cameras remotely anymore. Probably too old. I can still view ‘home’ cameras & playback only. ### 1/5 — 아이폰 호환이 너무 안돼요 *2025-08-09* ios 업뎃하면 몇주씩 안됩니다 너무너무너무너무너무너무너무 불편합니다 ### 1/5 — App crashes on iOS 18.5 – iPhone 14 Pro Max *2025-05-28, version 2.8.4* Hello, I’m using the iPOLiS Mobile app version 2.8.4 on an iPhone 14 Pro Max with iOS 18.5. Unfortunately, the app crashes immediately upon opening or when trying to connect to a device. This issue makes it impossible to use the app for remote monitoring. Please provide an updated version of the app that is compatible with iOS 18.5 and newer iPhones, or let us know if there is a workaround available. Thank you for your support. Best regards, ### 1/5 — App Crash *2025-01-25, version 2.8.4* No matter what I do, the app just crashes the second I try to open it. I can’t even view it to set up my system. ### 1/5 — This app has stopped working on iPhones *2024-12-07, version 2.8.4* Doesn’t work ### 1/5 — Need update *2024-10-24, version 2.8.4* Please update your application as it is not working ### 1/5 — Sophia Elattar *2024-05-07, version 2.8.4* Worst cameras ever made for the world ## Most praised reviews (10 highest-rated) ### 5/5 — Kiwi2024 *2024-09-14, version 2.8.4* Kiwi2024 ### 5/5 — No Apple phone application *2024-03-07* I have Apple phone and my wife have Samsung phone. She have I polise version 2.8.8 and work good in Samsung phone but Apple phone have 2.8.4 versions and it stop working can you please help for apple user thank you ### 5/5 — 어플 업데이트좀 해주세요 *2022-02-02* 어플 사용중인데 업데이트가 너무 없는 것 같습니다. 너무 방치하는 것 같아서 아쉬워요. 업데이트좀 해주세요 ### 5/5 — Great app *2020-06-25, version 2.8.4* I will admit that its not that easy to setup, but once you get the hang of it it’s great to use ### 5/5 — Does the job. *2019-01-13* Honestly, I don’t know what all the bad reviews are about. I plugged in the information for my camera system and it works... Nice quality and has all the features u would expect from a free app. ### 5/5 — IOS 10 users you need to read this *2016-10-25, version 2.7* For anyone having issues using this app on an IOS 10 device via 3G then these are the NVR and router settings you need. Web from 80 to 9000 Device ports from 554-558 to 9001 to 9005 These worked for me. ### 5/5 — Pretty Damn Good *2016-05-23, version 2.6.2* Works with my Samsung SRD-873D, tricky setup, not the fastest at connecting, a great app which can only get better ### 5/5 — Good app - Works fine on 3/4G *2015-08-15, version 2.5.3* The issue other reviews are having with use on 3/4g is down to incorrect setup. I have mine working fine, setup is a little bit fiddly but if you follow the instructions (there are also internet guides) and set up port forwarding correctly on your router and assign an IP address outside of dhcp server range you will be fine. DDNS service via Samsung ipolis website is also really good and works well so every time your IP address changes for your internet connection you don't need to reprogram the app. ### 5/5 — No audio *2015-07-27, version 2.5.3* Used to have audio on earlier version for one of my cameras... Now no more audio ?? ### 5/5 — Works great *2014-10-30, version 2.4.1* Works great with my srd-443. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*