# iProcess — user reviews > 74 indexed App Store user reviews of iProcess by Gateway Processing Services, rated 3.00/5 from 29 ratings. - Source: https://appshunter.io/ios/app/iprocess/id405360500/reviews - App overview in markdown: https://appshunter.io/ios/app/iprocess/id405360500.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 5 · 2★ 0 · 1★ 12 ## What do users think of iProcess? Overall sentiment: mixed **Pros** - 🚀 Lightning quick - 👍 Very intuitive - 👍 Gets the job done - 👍 Easy to use - 👍 Great simple app - 👍 Love it - 👍 Took my business to the next level - 👍 Nice and works great - 👍 Awesome App - 👍 Good and effective - 👍 Great app! - 👍 Easy peasy - 👍 Works good! - 👍 Easy to use - 👍 Functions well - 👍 Great app - 👍 Love this extremely easy app - 👍 Wonderful to navigate - 👍 App layout is very simple - 👍 Signature pad is very responsive - 👍 Easy to use, quick, no problems - 👍 Great app! - 👍 Much better than anything - 👍 Everything as promised - 👍 Great app - 👍 Love that I can be away - 👍 Works very well - 👍 Pleased with the entire system - 👍 Follows the old bromide K.I.S.S. - 👍 Works great now - 👍 Quick and accurate - 👍 Highly recommend it - 👍 Quick and Easy - 👍 Makes life easier! - 👍 Easiest to navigate through - 👍 Highly recommend the IProcess App - 👍 Great App! Great Pricing! Great Service! - 👍 Best and easiest to use - 👍 More then happy with this download!!! - 👍 Great app - 👍 Tip function is great - 👍 Receipt email is great - 👍 Ability to email batch reports - 👍 Living for this app - 👍 Made a total difference - 👍 Perfect for me - 👍 I 💚 I process! - 👍 Simple - 👍 Extremely easy to use! - 👍 Never failed me - 👍 Love it! - 👍 Great when it works... - 👍 So easy - 👍 Quick to get paid!! - 👍 Excellent! - 👍 Makes credit card transactions go smoothly! - 👍 Great app - 👍 Works great! - 👍 Work very well - 👍 I Process Review - 👍 Great once you get all the bugs worked out - 👍 Mobile processing at its best! - 👍 Easy to use - 👍 Love the signature capture - 👍 See where the sale took place - 👍 Works very good - 👍 Excellent virtual terminal - 👍 Transactions a FAST - 👍 Instantly email a receipt **Cons** - 🐛 Customer Vault not working correctly with iOS - 🐛 Unable to use customer signature - 🐛 No date or time stamp on receipts - 🐛 Awful connectivity issues - 🐛 Application always fails to connect - 🐛 Error messages with no troubleshooting help - 🐛 App crashes every time a card is swiped - 🐛 Cannot use terminal - 🐛 Terminal ID Missing and Transaction Key Missing - 🐛 App crashes every time a credit card payment is processed - 🐛 Cannot process an entire payment - 🐛 Constant Crashing - 🐛 App crashing any time you complete a transaction - 🐛 Crashes as you try to complete any transaction - 🐛 Deleted and reinstalled, no luck - 🐛 Cannot add tips in the payment process - 🐛 Tip option is way less visible - 🐛 Less intuitive to use - 🐛 Removed the ability to swipe a card directly into the Customer Vault - 🐛 Renders this completely useless - 🐛 Cannot contact the company - 🐛 Can’t find ANY contact info or website - 🐛 New update has a glitch!! - 🐛 Not compatible with swiper - 🐛 Can’t read swipers that are installed through the charge port - 🐛 Major annoying limitation - 🐛 Too time consuming and unnecessary - 🐛 More steps than using Square - 🐛 Slows us down - 🐛 Receipt aspect not ideal - 🐛 Occasionally doesn't finish processing - 🐛 The 1990's wants their app back! - 🐛 Looks terrible - 🐛 Super confusing - 🐛 Tip screen is small and hard to read - 🐛 Have to swipe a credit card multiple times - 🐛 Will not read cards with an extension - 🐛 Reader will not read any cards while using an extension - 🐛 Tip box is so tiny and confusing - 🐛 Clients accidentally press cancel button - 🐛 Needs a better layout - 🐛 Landscape mode does not exist - 🐛 Rotating screen on iPad - 🐛 App would rotate so I can use in landscape position - 🐛 Please enable landscape mode - 🐛 Bad customer service - 🐛 Charge $8 a month + % - 🐛 Stuck with them for 3 years - 🐛 iOS 8 not supported! - 🐛 Dysfunctional - 🐛 Customers are not able to sign - 🐛 Map displays billing address not address where card was charged - 🐛 Black box on the signature receipt - 🐛 No way to contact developer - 🐛 Signature screen turns black when first touched - 🐛 App needs to be updated - 🐛 Signature block turns black - 🐛 Signature pad goes black for signature - 🐛 Doesn't let the signature show - 🐛 Doesn't work with the new 8.0 - 🐛 Need to update to work with 8.0 - 🐛 If you aren't getting a signature you have to back out - 🐛 Won't take multiple emails - 🐛 Doesn't send a receipt at all - 🐛 Needs some work IMO - 🐛 Horrible iPad screen! - 🐛 Sale screen window is small - 🐛 Defeats the purpose of iPad - 🐛 Customers complain about signature screen being too small - 🐛 Can't find/see the tip button! - 🐛 Email receipt requires re-entry - 🐛 Can't be that hard - 🐛 Rotating screen - 🐛 It's junk! - 🐛 Pales in comparison to other apps - 🐛 Leaves out some very important options - 🐛 Disappointed - 🐛 Card reader crash - 🐛 Magtek reader won't read cards - 🐛 Crashes the app - 🐛 Cannot send email receipts - 🐛 Very frustrating! - 🐛 Bugs need to be worked out **Commonly reported bugs** - Customer Vault not working with iOS - App crashes when swiping cards - App crashes when completing transactions - Terminal ID Missing and Transaction Key Missing errors - Connectivity issues, app fails to connect to reader - Error messages with no troubleshooting - No date or time stamp on receipts - Unable to use customer signature - Cannot add tips - Card reader not working with extensions or charge ports - Signature screen turns black - App not compatible with iOS 8 - iPad screen layout issues - Email receipt process requires re-entry of email address - Cannot send email receipts - Card reader crashes the app **Most requested features** - Add date and time stamp to receipts - Improve connectivity and reduce error messages - Allow adding tips in the payment process - Enable landscape mode on iPad - Improve visibility and usability of the tip option - Restore the ability to swipe cards directly into Customer Vault - Provide clear contact information and website for support - Update to be compatible with newer phone ports (e.g., charge port) - Implement a master account setup online for employees - Streamline the receipt emailing process - Improve the tip screen layout for better readability - Allow customers to erase and redo signatures - Fix the issue where the signature pad turns black - Add a checkbox for manual entries - Allow multiple email addresses for receipts - Improve the iPad screen layout for sales entry - Make the email address carry over for receipt sending - Add tax functionality - Provide an iPad-specific version of the app - Fix the card reader crash issue ## Newest reviews (11 of 74) ### 3/5 — Customer Vault *2024-01-24, version 2.5.3* The Customer Vault is not working correctly with iOS. When can we expect this to be fixed? ### 3/5 — Adding Tips?.. *2021-11-08, version 2.4* How can we add tips in the payment process? It doesn’t show. We tried different methods. We have iOS 14 and 15 as well. ### 1/5 — No support *2019-04-25, version 2.0.9* Swiper not working with update. NO SUPPORT AVAILABLE. PLEASE HELP! ### 2/5 — Update not intuitive and is harder to use. *2019-02-22, version 2.0.3* iProcess has been ok(ish) for me until this recent update. The signature screen no longer turns to landscape so it is harder for people to sign. Also, majorly impacting my business is the tip option is way less visible and therefore most clients who usually tip don’t see it and forget about that option or expect it to be on the next screen. These are two of my major complaints in addition to it being just far less intuitive to use. (One bonus on the update is I now have access to the customer vault, which will be handy.) ### 1/5 — New version removed essential feature *2019-02-08, version 2.0.3* Version 2 looks better but it removed the ability to swipe a card directly into the Customer Vault without needing to charge. That was the only feature we used with this app and our mobile card reader so it renders this completely useless. Why would a developer REMOVE an existing feature that worked well??? ### 2/5 — Contact *2018-10-30, version 2.0* Cannot contact the company to ask a technical question for the new update. Can’t find ANY contact info or website for the seller or the company. New update has a glitch!! HELP!! ### 1/5 — Not compatible with swiper *2018-05-09, version 1.50* My phone doesn’t have a head phone jack, and apparently iProcess can’t read swipers that are installed through the charge port. Although we got the swiper directly from donor perfect... please update. ### 1/5 — Major annoying limitation *2017-09-27, version 1.50* Needs ability to set up a master account online and forward setup link to employee’s mobile devices for easy setup. Currently, you have to input all company information and setting controls into EACH device. Why not be able to setup once online, then have the merchants/employees login and all info is saved? It’s way too time consuming and unnecessary the way it is now. Please change. ### 2/5 — Not impressed but.. *2017-07-01, version 1.49* Has more steps than using the square and in a fast paced business it slows us down. Wish the receipt aspect was similar to square ad asks at time of sale when customer signs unlike after they sign and are finished with sale. Occasionally doesn't finish processing. ### 1/5 — The 90' called *2016-04-25, version 1.46* The 1990's wants their app back! This thing looks terrible. Besides that it's super confusing. I think a high school kid could make a better app than this. ### 2/5 — Ok, but..... *2016-04-21, version 1.46* The app is good but would be better if they had a separate screen for tips; the tip screen is small and hard to read/ see for the elderly or people with vision problems. There a times that I have to swipe a credit card multiple times before it registers. If they fix these things the app would be great. ## Most critical reviews (10 lowest-rated) ### 1/5 — Adding Tips?? *2023-06-02, version 2.5.2* How can we add TIPS in the payment process using the BBPOS CHIPPER? I went into the setting sand turned on tips. I'm also unable to use customer signature.. ### 1/5 — No date or time stamp *2023-04-19, version 2.5.0* Why is there no way to have the date of the transaction on your receipts?! We tried enabling the maps in hopes that it would add a time stamp but it does not. For legal and chargeback reasons a data should absolutely be automatically on your receipts!! ### 1/5 — Awful connectivity issues *2023-04-08, version 2.5.0* Application always fails to connect to the reader even when signal is fine. Error messages appear with no troubleshooting help. ### 1/5 — Crash *2023-03-15, version 2.5.0* I’m running iOS 12.5.7 and every time I swipe a card the app crashes. :( ### 1/5 — Cannot use terminal *2023-03-04, version 2.4.7* When I go to use the Bluetooth terminal it comes up with an error message: Terminal ID Missing and Transaction Key Missing. I contacted IProcess and they said to contact Rectangle Health. They sent me an new terminal and I have the same issue using my IPad. ### 1/5 — Crash *2022-07-31, version 2.4.4* Every time I try to process a credit card payment, the app crashes. I cannot process an entire payment. I’ve tried it with WiFi and without. Same thing with Bluetooth. This app worked great for over a year then all of a sudden it won’t work anymore. If the issue is resolved my rating would increase. ### 1/5 — Constant Crashing *2022-07-11, version 2.4.4* Most recent update has the app crashing any time you complete a transaction… AGAIN!!! This happens every time this app gets updated. Then it gets “fixed” for a few months until another update comes out. ### 1/5 — iOS 15 update *2021-11-17, version 2.4* Since the update the app crashes as you try to complete any transaction. I deleted the app and reinstalled. No luck?!! ### 1/5 — Horrible App! *2020-09-09, version 2.1.0* This app is horrible. I try to use this app with a swipe reader and it never works. I run a small business and trying to accept payments with this app is embarrassing because it NEVER works. Square has a much better App and reader. ### 1/5 — Customer support *2019-12-17, version 2.0.9* I need to get ahold of someone to change the password and can’t someone please help ## Most praised reviews (10 highest-rated) ### 5/5 — Best payment app ever *2022-02-21, version 2.4.3* I was skeptical at first, but this app is the easiest payment app I’ve ever found. Lightning quick, very intuitive and just gets the job done with no extra steps. Very glad I switched. ### 5/5 — Love it *2020-09-10, version 2.1.0* Took my business to the next level ### 5/5 — Great simple app *2017-03-05, version 1.49* Very nice app i take credit cards without problems ### 5/5 — CertaPro painters *2017-02-09, version 1.47* Love this extremely easy app Wonderful to navigate through something so easy ### 5/5 — So far so good. *2016-11-23, version 1.47* App layout is very simple and easy to use. Signature pad is very responsive and customers seem love it. The only complaint I hear is that they can't erase the signature and redo it without cancelling it.... As stated, so far... so good! ### 5/5 — Easy peasy *2016-11-01, version 1.47* Easy to use, quick, no problems ### 5/5 — Nice and works great. *2016-08-06, version 1.47* Works good! 😀👍🏼 ### 5/5 — Awesome App *2016-03-21, version 1.46* I've had no issues with this app. It works well and is up to my expectations! ### 5/5 — 3D WALK THRU *2016-03-18, version 1.46* Good and effective! ### 5/5 — Owner *2016-01-06, version 1.42* Great app! Much better than anything our company has ever used. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*