# IRCTC Rail Connect — user reviews > 201 indexed App Store user reviews of IRCTC Rail Connect by Indian Railway Catering and Tourism Corporation Limited, rated 2.60/5 from 159 ratings. - Source: https://appshunter.io/ios/app/irctc-rail-connect/id1386197253/reviews - App overview in markdown: https://appshunter.io/ios/app/irctc-rail-connect/id1386197253.md - Rating breakdown: 5★ 53 · 4★ 11 · 3★ 4 · 2★ 8 · 1★ 83 ## What do users think of IRCTC Rail Connect? Overall sentiment: negative **Cons** - 🐛 Crashes frequently - 🔒 Unable to register/login - 🚫 Difficult to book tickets - 🚫 Lacks support for senior citizens - 🚫 Incompatible with international users - 🚫 Buggy and unreliable **Commonly reported bugs** - Session expired errors - Unable to search stations or select dates - OTP delivery issues - Crashes on iPhone devices **Most requested features** - Improve registration and login process - Enhance support for senior citizens - Provide better accessibility for international users - Optimize app performance and stability ## Newest reviews (16 of 201) ### 2/5 — An update just broke the app *2026-07-13, version 3.2.3* Now I get “Unable to process request” when I open the app. ### 1/5 — Useless app *2026-06-02* I have been trying to register for the past two days and cannot add to my profile. I cannot use either the website or the app. The customer service and the app is useless. They keep closing the case with resolving it. **Developer response:** We deeply regret the inconvenience caused. This is not what we desire for you to experience. Kindly retry with the latest version of app available at the App Store wherein major mentioned issues have been fixed. If the issue still persists, kindly share the issue to https://equery.irctc.co.in/, so as to analyze and assist further. ### 1/5 — Terrible service. Don’t recommend. *2026-05-16* Took my money because I am an International Traveller but wouldn’t let me either verify myself so that I can book the tickets or access my details to change my International phone number. -100/10 **Developer response:** We deeply regret the inconvenience caused. This is not what we desire for you to experience. Kindly retry with the latest version of app available at the App Store wherein major mentioned issues have been fixed. If the issue still persists, kindly share the issue to https://equery.irctc.co.in/, so as to analyze and assist further. ### 1/5 — Regarding tickets allotment *2026-05-07* I would like to raise a serious concern regarding the railway ticket booking and berth allocation system. I had booked 3 tickets from Ahmedabad to Ratlam for: - My grandmother-in-law, aged 81 years - My father-in-law, aged 58 years - My Mother-in-law aged 54 years At the time of booking, around 40 seats were still available in the coach, yet not a single lower berth was allotted to us. Instead, we received middle and upper berths only. I genuinely want to understand — what criteria or algorithm is being followed while allocating berths, especially for senior citizens? An 81-year-old passenger being denied a lower berth despite seat availability is extremely disappointing and unacceptable. This is not the first time this has happened with us. It has occurred multiple times, and every journey becomes stressful because fellow passengers are often unwilling to exchange seats. Senior citizens are the ones who suffer the most due to this poor berth management system. If lower berths are not being prioritized for elderly passengers even when seats are available, then what is the purpose of mentioning senior citizen details during booking? I request the concerned authorities and the Railway Minister to seriously look into this issue and improve the ticket allocation process. Passengers should not have to struggle for basic comfort and convenience after paying full fares. This kind of management is truly frustrating and needs immediate attention. ### 1/5 — The only one thing which used to work has stopped working *2026-05-02* When you make an app for a country of 100 crore population , you have to absolutely expect the worst and plan for the worst. I am not sure what kind of load testing your development team does and who passes the tests, the app is not able to take load on peak hours. You keep kicking me out everytime I click the Train class button (like 3A) to book. You literally crash my app the exact moment. I deleted app , reinstalled trying to win against the time , still this app crashes for no reason. I swtiched from website to app for only one reason that , atleast now I am able to complete one user flow (even with slight delay), rather than getting kicked out evry time , which u made it an absurd habit for website users. Please please requst your developers and devlopment partners to do proper performance testing and load testing of these apps. Not so thankful A distressed customer ### 1/5 — Error! Unable to perform this transaction. Please try again. *2026-04-20* During creation of my IRCTC account I keep getting: “Error! Unable to perform this transaction. Please try again” For hours together Im unable to create my account. There is no clear detail in the error. Feels like the reliability if this online service is questionable. Is an understatement. This is probably the first time a new customer of railways interact with railways - and its such a downer. Are you Government of India developers who dont care? This is pathetic. ### 1/5 — Crashing app *2026-04-05* You can not login, it will crash , you can not book it will crash , integrate firebase crashlytics and it is so easy to integrate and gemini will help to debug 🥹 ### 1/5 — Very very worst *2026-04-03* Login issue, booking issue, always prb error, if booked ticket not confirmed ### 1/5 — Feedback *2026-03-31* Very bad app, very slow, payment cant be processed properly. Processing is very slow. ### 1/5 — concerning seat allocation for senior citizens. *2026-03-29* I frequently travel with my family, including my father who is above 70 years old and requires support while walking. Despite selecting the option that ensures booking only if preferred berths are allotted, IRCTC still assigns upper or middle berths instead of lower berths. Most recently, I booked tickets for 21st April from Hisar to Mumbai, and once again, not a single lower berth was allocated to any family member. This is extremely inconvenient and unsafe for my elderly father. This issue has occurred multiple times in the past. I have also raised concerns earlier via email, but no effective resolution has been provided. If I cancel and rebook, I will incur unnecessary cancellation charges, which is unfair since the system is not honoring the selected preferences. I request you to kindly look into this matter and ensure that senior citizens are given proper consideration during berth allocation. This will help make travel safer and more comfortable for passengers like my family. ### 1/5 — IRCTC app slow, unreliable, causes frequent booking Tatkal ticket failures. *2026-03-24, version 3.1.70* Booking Tatkal tickets through the IRCTC mobile app has been a frustrating experience, especially during high-demand periods. The biggest issue is the delay between each step of the booking process. Even after selecting trains and entering passenger details quickly, the app often takes too long to load the next page or process the request. These delays are critical during Tatkal booking, where tickets sell out within seconds. Because of this slow response time, many users lose their chance to secure tickets despite being ready and acting fast. The app sometimes freezes, shows loading screens for extended periods, or times out entirely, forcing users to restart the process. This puts mobile users at a disadvantage compared to faster platforms or desktop users with better connectivity. Improving server response time, optimizing the app’s performance during peak hours, and streamlining the booking flow would make a significant difference. Tatkal booking is highly time-sensitive, and even a few seconds of delay can determine success or failure. Addressing these issues would greatly enhance user satisfaction and trust in the platform. ### 1/5 — Searching for trains doesn’t work *2026-02-20* Searching for trains doesn’t work ### 1/5 — Registration does not work *2026-02-15, version 3.1.69* Just spent 30 minutes trying to sign up. The app is reading email address incorrectly and hence sending OTP to the wrong address. ### 1/5 — App not working *2026-02-08, version 3.1.69* Clicking on Log In crashes the app. Pethetic App ### 1/5 — Error - Provide Valid Phone Number *2026-02-05* The app doesn’t let me go past the selection of my name for ticket. When I click “Review Journey Details “, I get a message “ Please provide valid mobile number “. I app has already entered OTP confirmed phone number. Please help resolve this bug for international travelers. ### 1/5 — Nothing works here *2026-01-24, version 3.1.67* This app is useless. The link to register is broken and no one cares to fix it. Waste of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Its SHAMEFUL to call this an official app(iOS) *2026-08-16* Pretty sure they paid equivalent of smaller country economy to get an app done by a 2nd year college student. **Developer response:** We deeply regret the inconvenience caused. This is not what we desire for you to experience. Kindly retry with the latest version of app available at the App Store wherein major mentioned issues have been fixed. If the issue still persists, kindly share the issue to https://equery.irctc.co.in/, so as to analyze and assist further. ### 1/5 — Booked one way ticket and for the second one logged me out that as access access denied for Canada *2026-08-11* Pathetic experience ### 1/5 — Poor app update - completely broken *2026-08-06, version 3.2.5* Update this morning (06/Aug/2026) has completely broken the already clunky app. Now, on launch, it throws an error “Unable to process request”. Before this update it was barely usable but at least the basic functions worked - now, however, it doesn’t even do that ☹️ ### 1/5 — Not functioning *2026-07-14, version 3.2.3* I installed the app and tried logging in and whenever i tried app closes itself. ### 1/5 — Good for nothing *2026-06-21, version 3.2.1* Seems like a scam. We lose money by paying and transactions show failed. If you don’t know how to take care of an application linked with a website or national railways, then please shut this down. Booking a train ticket in India is a hell of a job. Living in 1990s still in technology ### 1/5 — Worst app *2026-06-16, version 3.1.72* It never works properly ### 1/5 — File TDR not properly support *2026-06-11, version 3.1.72* My train was late 5 hours, so I want to submit file TDR but on there option not working, that’s why I hav loss lot off money ### 1/5 — Inconsistent and poor *2026-06-08, version 3.1.72* Ok, so I’m an OCI holder who does not have an Indian mobile number. Using the website I FINALLY managed to complete registration giving my UK mobile number with ISD. When I try and use the app and login it wants to verify my mobile number but uses +91 as the ISD. It won’t let me edit this field, so I’m unable to complete verification for the mobile number. I find the whole web and app poorly internationalised. Really putting me off travelling by train. Will reach out to support, but I don’t think I’ll get a response. ### 1/5 — extremely buggy *2026-06-08, version 3.1.72* so many bugs in this app. it is actually terrible. such an important app with so many issues. cannot login, cannot register, cannot book a ticket. ### 1/5 — IRCTC App Crashes During Tatkal Booking *2026-06-04* Issue Summary While booking Tatkal tickets in the IRCTC mobile app, the application crashes whenever the page is refreshed or reloaded during the booking process. Due to this unexpected crash, users are unable to complete the Tatkal ticket booking, resulting in failed bookings and poor user experience, especially during peak Tatkal hours. Steps to Reproduce 1. Open the IRCTC app. 2. Login and search for a train. 3. Proceed to Tatkal booking. 4. Refresh/reload the page or navigate during the booking flow. 5. The application crashes and closes unexpectedly. Expected Behavior * The app should remain stable during refresh/reload. * User session and booking details should be retained. * Booking process should continue without interruption. Actual Behavior * App crashes immediately after refresh/reload. * User loses booking progress. * Unable to complete Tatkal booking. Suggestions for Improvement 1. Implement better crash handling and exception logging. 2. Preserve booking session data during refreshes. 3. Add automatic recovery to restore the booking screen after a crash. 4. Perform load and stress testing specifically for Tatkal booking traffic. 5. Optimize memory usage and API response handling during peak hours. 6. Provide a user-friendly error message instead of crashing. 7. Add monitoring and alerts for crash spikes during Tatkal booking windows. Impact This issue directly affects users during time-sensitive Tatkal bookings, where even a few seconds of delay can result in loss of ticket availability. **Developer response:** We deeply regret the inconvenience caused. This is not what we desire for you to experience. Kindly retry with the latest version of app available at the App Store wherein major mentioned issues have been fixed. If the issue still persists, kindly share the issue to https://equery.irctc.co.in/, so as to analyze and assist further. ## Most praised reviews (10 highest-rated) ### 5/5 — Book train tickets *2026-08-07, version 3.2.5* Always very useful and trustable Very easy to use ### 5/5 — Improvements are impressive *2026-08-07* I have been using the app for more than 15 years and recent improvement are the best. I am very impressed . Keep up the progress. Please think about allowing automatic top up to IRCTC wallet as the balance drops to preset level through UPI or Debit credit card mandates. Thank you for your consideration **Developer response:** Thanks for your feedback. We appreciate your effort and keep supporting us. ### 5/5 — Great *2026-03-29, version 3.1.70* Good one ### 5/5 — Much Improved – Smooth Booking Experience on iPhone *2025-06-30, version 3.1.58* I’ve been using the IRCTC Rail Connect app on my phone for the past few months , and the experience has been quite positive. The interface is clean and easy to navigate. Searching for trains, checking seat availability, and tracking PNR status are all very straightforward. The app supports multiple payment options, including UPI, credit/debit cards, net banking, and the IRCTC wallet. Special quotas like Tatkal, senior citizen, and Divyangjan are all well integrated and function smoothly. Helpful features like boarding point changes, the VIKALP scheme, and PNR confirmation prediction are also included. It even saves frequent passenger details, which makes repeat bookings faster. The account migration process from the older version was seamless, and overall app stability has improved significantly. However, during high-traffic times like Tatkal hours, the app does tend to slow down or log out occasionally. Overall, it’s a well-designed and much-improved app for train travel in India. With a few performance tweaks, it could become a truly excellent travel companion. ### 5/5 — Slow Processing of App *2023-11-16, version 3.1.39* The IRCTC mobile app have recently became very slow in processing and loading. Even viewing booking history is taking ages to open along with transaction and ticket cancellation. I would request the IRCTC tech team to please look into it and enhance the speed of the app. Also, I am not able to Login after logging out today. I even tried to change password from “Forgot Details” tab but that also, won’t allow me in. Please help. ### 5/5 — Fraudulent Refund policy/ No customer service *2020-03-03, version 2.0.11* Yesterday I booked my ticket with user of PANKIE, The money got deducted and it showed in app session is over not sure what this silly thing indicates as first time I have seen in any app that within 30 mins session gets logged off. Then after I checked my email and booking was not done . I had to suffer with inconvenience and when I called customer care they posted same standard commentary that back declined the payment what rubbish is this , bank has made the payment how come bank will decline and after that I used another website and same bank worked fine. Till now my money is not returned and executives are so arrogant that they keep on chatting same story and when you tell to transfer to their seniors then they say transferring and disconnect the call. This is injustice and pure example of playing with customers money and service which is not acceptable and If I don’t get my money returned and apology letter O am bound to take legal action against this website . Thanks, Pankaj ### 4/5 — App is useful but buggy *2025-12-01* I have used this app in the past and now. I did not have any issues but Captcha sometimes don’t work as intended. One functionality I found missing in this app is …. Foreign tourist Quota is not available in the app. So u r always dependent on PC / Mac. If this gets updated in the app…. Nothing like it. So far I am loving it. Has a bit of curve to learn it. Instead of PDF, if they make a short video of how to use the app, or the system …. That would be great. With these two updates, I will revise my rating to 5 stars. ### 4/5 — Tatkal *2025-07-08, version 3.1.58* App log bola tha 1 July se Aadhar authentication user huslte free Tatkal booking kar sakte ho but ab to jada problem hi gays 10 sec mai pura ticket Khatam ab to jada fraud hota hai ### 3/5 — Jjjkj *2026-03-26, version 3.1.70* Njjj ### 3/5 — Right application provides right services *2025-08-01, version 3.1.59* Current application is unstable and misleading. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*