# IRIS by YES BANK - Mobile App — user reviews > 131 indexed App Store user reviews of IRIS by YES BANK by Yes Bank Limited, rated 4.60/5 from 554 ratings. - Source: https://appshunter.io/ios/app/iris-by-yes-bank-mobile-app/id1575064171/reviews - App overview in markdown: https://appshunter.io/ios/app/iris-by-yes-bank-mobile-app/id1575064171.md - Rating breakdown: 5★ 455 · 4★ 48 · 3★ 9 · 2★ 3 · 1★ 39 ## What do users think of IRIS by YES BANK? Overall sentiment: negative **Pros** - 🎯 Intuitive user interface and easy navigation - 🔒 Strong security features and SIM binding - 💳 Comprehensive banking services in one app - ⚡ Seamless transaction processing - 🎨 Clean and modern design - 📱 Good widget functionality - 🔐 Face ID and biometric authentication support **Cons** - 🐛 Frequent app crashes and freezing - 📵 WiFi connectivity issues - requires mobile data - 🔄 Excessive re-registration and re-authentication prompts - ⌨️ Keyboard input not working on iOS - 📍 Forced location permission requirement - 🌐 Poor NRI/NRE account support - 📊 Slow app performance and loading times - 🔐 SIM binding issues causing repeated logouts - 💬 Unresponsive customer support - 🎯 Cluttered interface with excessive ads - 📱 Incompatible with latest iOS versions - 🔑 MPIN validation errors despite correct input - 📨 SMS/OTP delivery failures - 🚫 App won't work without location services enabled **Commonly reported bugs** - App asks to turn off WiFi then shows network error - SIM card data switch causes forced re-registration - Registration limit of 2 times per 24 hours blocking users - Customer ID input field disabled for NRI users - App crashes on latest iOS versions - Keyboard freezes during login - App closes immediately after opening - SMS verification fails repeatedly - Dual SIM compatibility issues - Location change during travel triggers repeated logouts - App not responding after update - Update notification appears but update fails to process - Fingerprint logout loops back to login - WhatsApp clipboard access permission request - Swipe input registered as tap causing navigation errors - Fixed deposits information not displaying - Credit card balance not updating in real-time - Incompatibility with TeamViewer installed - MPIN repeatedly rejected despite correct entry - App won't open without mobile services enabled - Navigation stuck after money transfer **Most requested features** - Dark mode option - Optional location permission instead of mandatory - Ability to change address and contact details within app - Fixed deposit summary view in app - IPO/Rights issue application through app - Face ID as optional login method - Search functionality for services - Better transaction history with balance tracking - Automatic credit card payment option - Reduced touch sensitivity on scrolling - Simplified registration process for NRI customers - Better customer support accessibility within app - Statement viewing without download requirement ## Newest reviews (16 of 131) ### 2/5 — Travelling with Iris app *2026-02-18, version 4.5.0* This is a nightmare. As soon as you leave your country we can’t get it to work. We have to buy data sim to use in India travelling from UK. It can’t work on wifi or on the data sim. While all my other banks apps work fine. Example Kotak, Axis HSBC and all my UK bank apps. Even the WhatsApp application of Iris doesn’t work. We can’t receive OTP even in WhatsApp which is secure. Very frustrating. ### 2/5 — Unable to use on wifi /without network or low network area *2026-01-08, version 4.4.0* I’m constantly asked to register and bind my phone when i enter low network area on wifi i just had to register twice plz chck and fix before such issue where not there once the device is verified why do i have to keep binding it again and again ### 1/5 — Customer id input box doesn’t work *2025-12-17, version 4.3.0* Can’t sign in as an NRIA. It asks for customer id as a first step but the input is disabled and doesn’t take any keyboard input. ### 1/5 — Doesn’t work on latest iOS *2025-12-14, version 4.3.0* The app doesn’t recognise keypad and it just doesn’t allow to login ### 3/5 — Unable to register *2025-12-12* When I choose NRI its asks for customer id and the screen down alow inserting it .. just a black hole . ### 1/5 — Useless App *2025-12-11, version 4.3.0* I am closing my NRI account.This app is useless and not NRI friendly.Some collage project would have created better app than this. ### 1/5 — A very bad app *2025-12-10, version 4.3.0* This app does not work for NRIs. The app developers just don’t care. It has been 3 weeks and there is just no feedback. This app deserves a 0. ### 1/5 — Worst app *2025-12-09, version 4.3.0* Worst app. Does not work. I am stuck at registration page. Customer id field unable to input. It just hang. ### 1/5 — Worst app in banking *2025-12-07, version 4.3.0* Downloaded and try to enter customer number and it’s frozen not usable ### 1/5 — Broken *2025-12-06* The app is broken. It asks for residence status, and so I choose NRI. It then asks for client id, but the text box is not working, so when I type the client id it doesn’t appear - the keyboard is frozen. So, I can’t type the client id, and so I can’t use the app. Completely broken. ### 1/5 — App crash *2025-12-05, version 4.3.0* App is getting crashed. Last week was all good. ### 1/5 — App not responding *2025-12-04, version 4.3.0* The old app was working fine after the update when I am trying to verify the customer id it’s not responding and the app is not moving to next step ### 1/5 — Keyboard doesn’t work *2025-12-03, version 4.3.0* Please test application on phones before releasing. Keyboard for login not working ### 1/5 — Horrible experience *2025-12-02, version 4.3.0* Not able to access, with a verification requirement not able to validate ### 1/5 — Bad app *2025-12-02, version 4.3.0* Yes bank app is not working either latest iOS phone. It is not letting me type any numbers however letting me type alphabets ### 1/5 — Horrible app looks like spyware *2025-11-22, version 4.3.0* Unless I am mistaken this app is unusable on the latest iOS, won’t work on VPNs, insists on using location tracking. CCCP much!!! Let the users use their privacy settings and stop tracking. ## Most critical reviews (10 lowest-rated) ### 1/5 — worst app I’ve ever seen *2026-05-17* Whenever I open this app, it ask me to first turn off wifi and after turning wifi off, it sends a message and after sending the message, it shows network error. everytime I open this app, I got the same issue, I am not able to do any operation even tried to connect mobile banking that too not able to connect. getting this error for more than 4 months and honestly I try to open every single day and getting same issue.. I am really fedup of this app now. installed and uninstalled at least 100 times by now still same issue.. I don’t understand what the hell is the issue and how to fix it. ### 1/5 — What’s the use of high security if the app is useless at that point *2026-03-13* This app logged out as my SIM card data switched to the second sim while I was out on road and asked to re-register it!!!! I’m trying to register it again and 20 sms are wasted but the security level of this app is so high that genuine customers are facing issue to login it normally and complaining to Yes touch is useless they won’t ever solve the issue. The app doesn’t even allow to change your communication address that is allowed by other apps in most Easy way. This app is most useless thing bank did in 2020 ### 1/5 — Sim binding problem *2026-03-12* Unable to use the app as it required re-registering. I needed to make an urgent payment, but the app logged out, and asked me to re-register due to sim mismatch. I've been using the app since a long time, never faced such an issue, but only now with the update. The app does not allow re-registering more than 2 times in 24 hours. I had to register 5 times in a span of 2 days. Still the app is not working!! HOW AM I SUPPOSED TO MAKE AN URGENT PAYMENT IF THE APP DOES NOT WORK.! What is the use of such an app??!!!, for some reason, cannot go to the bank also. My work is stalled, thanks to the unworthiness of this app. ### 1/5 — not being sign in *2026-03-11, version 4.6.1* a i am trying to login from long time previous app i was already login and now new app it just charges new 5 rs from my sim and after that verification failed i done 4-5 times it cut money and start verification and then fail not able to login ### 1/5 — Unuseful *2026-03-02* I am extremely dissatisfied with this mobile banking app. Basic functions that should be simple — like downloading annual statements or accessing account details — are unnecessarily complicated and frustrating to use. The interface is confusing, slow, and not user-friendly at all. The most disappointing part is the customer support experience. When you actually need help, it is very difficult to find proper support within the app. Contacting customer service feels like a maze, and the process is neither smooth nor reliable. This is especially annoying for a banking app where timely assistance is crucial. Overall, the app does not meet the basic expectations of a modern banking application. It needs serious improvement in usability, accessibility of key features, and responsive customer support. Until these issues are addressed, the experience remains inconvenient and frustrating. ### 1/5 — Phone number verification is a nightmare! *2026-02-10* I cannot get past the registration screen. The SMS verification fails every time, even though the text is sent from the correct registered number. It seems the app struggles with Dual SIM setups. I’m being charged for these failed messages, and this bug has been active for over a year. Please prioritize a fix for Dual SIM compatibility immediately. ### 1/5 — Unable to use app while travelling internationally *2026-02-10, version 4.5.0* While using the app for NRE account , every time the location changes while travelling internationally, the app logs out and demands binding the phone with the sim again and again. Sometimes if it’s only Wi-Fi network available then the app will not even bind with the phone. This should only be a one time drill and should not change every time the network changes. Please look into this and fix. Else changing the bank will be the only option left. Atleast have better options for NRE account holders. ### 1/5 — App does not open, keeps re-registering *2026-01-05* Unable to use the app as it required re-registering. I needed to make an urgent payment, but the app logged out, and asked me to re-register due to sim mismatch. I’ve been using the app since a long time, never faced such an issue, but only now with the update. The app does not allow re-registering more than 2 times in 24 hours. I had to register 5 times in a span of 2 days. Still the app is not working!! HOW AM I SUPPOSED TO MAKE AN URGENT PAYMENT IF THE APP DOES NOT WORK!! What is the use of such an app??!! I, for some reason, cannot go to the bank also. My work is stalled, thanks to the unworthiness of this app. ### 1/5 — Not compatible with iOS 26.3 *2026-01-04, version 4.4.0* I have recently updated my phone to iOS 26.3 and suddenly noticed that IRIS application is not working properly. I am unable to access any of the account services like balance check, money transfers etc. But this same was working perfectly before with iOS version 26.2. As soon as I updated my device I started getting this weird behaviour. If it continues then I must stop using yes bank services and close the account. ### 1/5 — Poor Customer Service *2025-12-24, version 4.4.0* The team is clueless about the policies of bank and when compared to Axis and HDFC bank, Yes bank is still 20 years backward in the game. I had to clear my complete loan but they made me shuffle between multiple branches for 2 months and still the loan closing link is not shared as they want me to keep paying the interest. And they also have lot of hidden charges on credit card payments, personal loans which they don’t inform initially. I personally do not recommend Yes Bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Worst bank app ever *2026-03-26* I’m not able to access my fd details and it’s been almost 10/11 months now. New issue happened- my debit card details are no longer available. It feels like they are scamming people. The rating here is also manipulated, people giving worst comments and feedback, yet ratings are not reflective of the same. ### 5/5 — Bug fixing required *2026-01-22* The app is closing as soon as it is opened. Despite using esim it says that sim has been changed and register again. For registration once clicked to open it immediately closes. This is happening after latest update. ### 5/5 — App Interface is phenomenal *2026-01-16, version 4.4.0* I used this app for couple of months till now i have never faced any technical failure. It offers seamless experience. All in all I am happy to have this card, love the benefits Yes bank provided. ### 5/5 — Manager credit card *2025-12-24, version 4.4.0* Well ### 5/5 — Great customer service *2025-11-16, version 4.2.2* From 4 years I use this . Always I enjoy their hassle free service . I am happy to use iris by yes bank app ### 5/5 — Overall *2025-06-09, version 3.9.1* Security in terms of SIM Binding , Convenience of Face ID for unlocking , User Interface is very Intutive and gives a superb User experience, LRS can be done In 2 Clicks, Debit Card Upgrade Possible Basically all the Banking Services are doable ### 5/5 — Easy Fast and Convenient *2025-06-04, version 3.9.1* App working smoothly, every menu option is easy accessible and navigation is also good. It helps and reduce time taken in any of the basic banking needs ### 5/5 — App reviews *2025-06-01, version 3.9.1* Very good app ### 5/5 — Best app *2025-06-01, version 3.9.1* “Iris is one of the leading apps for seamless financial management — offering instant access to all your loans and deposits in one place.” Here are a few alternative versions depending on the tone you prefer: 1. Concise & Professional “Iris is a top-tier app that lets you manage all your loans and deposits effortlessly from a single platform.” 2. Casual & Friendly “With Iris, handling loans and deposits is easier than ever — everything you need, all in one app!” 3. Promotional & Impactful “Say goodbye to juggling multiple platforms — Iris brings all your loans and deposits together, instantly and effortlessly.” ### 5/5 — Great going! *2025-05-21* As an NRI, This is my first using Yesbank mobile app for online banking. I’m really surprised given the options and user friendly features. I have experience with use other bank mobile apps. However, Yes bank app is one of the good ones to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*