# Iron Mountain Mobile — Ordering and Tracking

> Mobile app for scheduling, tracking, and managing Iron Mountain record orders and supplies. (iPhone/iPad app by Iron Mountain Incorporated.)

- Source: https://appshunter.io/ios/app/iron-mountain-mobile/id1451472448 (this page in markdown: same URL + `.md`)
- Developer: [Iron Mountain Incorporated](https://appshunter.io/developer/708386679)
- Category: Business
- Price: Free
- Rating: 3.21/5 from 19 App Store ratings · 9 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 78 MB
- Languages: English
- Released: 2019-06-24
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iron-mountain-mobile/id1451472448/reviews.md

## What is Iron Mountain Mobile?

Managing records is part of your job and you need to find information fast. Iron Mountain® Mobile is your time-saving, secure way to schedule and view orders (pickups, retrievals, IODs, supplies), and track deliveries “on the go” from your mobile phone or device.

WHAT YOU GET

Track orders:

• Search by order number to see the status of your order
• See a list of the last 50 orders you placed
• Sort your orders by order type or timeframe
• View order details and history


Search and Ordering:

• Pickups: Request Iron Mountain to pick up records from your location
• Retrieve: Search and request delivery of records to your location.
• Image On Demand: Search and request your files to be scanned and sent to you digitally with IOD
• Supplies: Request delivery of supplies


Scan & Add Records

• Scan Iron Mountain barcodes to create new box records
• Add files to boxes you create


IRON MOUNTAIN INSIGHT® Functionality (Need the IRON MOUNTAIN INSIGHT® product to use this capability)

• Search, view and upload assets (Iron Mountain Connect users)


Create Users

• Create new users , assign permissions and provide access to applications (Iron Mountain Connect users)


Status notifications:

• Customize the type of notifications you receive
• Setup notifications on specific orders or all orders

Simple, secure login:

• Reset your password (Iron Mountain Connect users)
• Biometric (fingerprint/face recognition) authentication
• Save your username to avoid re-entry

TERMS

A valid Iron Mountain Connect™ or Iron Mountain ReQuestWeb™ username and password are required to log on to the Iron Mountain Mobile app.

*Some features may not be available based on the region or web application you use.

## Key features

- Schedule pickups and retrievals
- Track order status and history
- Request supplies
- Scan barcodes and add files
- Receive customized status notifications
- Secure biometric login

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/iron-mountain-mobile/id1451472448/reviews.md

### 2/5 — What happened?

*2025-07-28, version 3.12.8600*

App started out fine (for a few weeks), then everything went downhill. The “most recent orders “ showed are months-old.

### 1/5 — Garbage

*2025-07-17, version 3.12.8600*

This app frustrates me because it says it logs me out due to inactivity which is fine but doesn’t let me log in. I think it’s the password but it s not a password issue because I log into the website on a computer just fine. But even after changing the password via app, it still doesn’t log me in. Incredibly frustrating to be paying for the service and not getting good app support.

### 1/5 — Can’t even sign in

*2025-03-24, version 3.12.8300*

I use IM Connect for work & can login on the website no problem, tried logging in to the App and all I get is a green banner saying “You were signed out due to inactivity”, would have been useful if I could have gotten logged in first!

### 2/5 — Apps keeps having login issues

*2024-10-21*

We are having repeated issues logging into this app. Customer service has been informed and they fixed it the first time but what is the actual issue. It’s very frustrating 😭

### 4/5 — Select Priority for Order

*2023-08-29*

The APP requires to Select Priority for an order , however there is no Drop-down or no option to manually enter anything I the Priority field, therefore cannot place an order.

### 1/5 — Not okay..

*2022-04-22, version 2.10.1030*

I am new with the company I am currently with and let’s just say, I have over 500 boxes that needs to be picked up with NONE of them written down for bookkeeping plus all the boxes that need to be packed up… I downloaded the app and NONE of the RC codes I am needing are populating so I reached out to my contact for IM and my company and she was informed that IM app is only good for for tracking orders.. This is going to take a lot of time to clean up and get organized.

### 5/5 — You can search your records , place orders. Scan barcodes to create boxes and track orders

*2021-12-23, version 2.10.1005*

The Iron mountain mobile app lets you search your records and order them. You can also request digital images of your records. The app allows you to scan iron mountain barcodes and create boxes to be picked up. You can also track your orders and get up to date status notifications.

### 1/5 — Can’t search for files/boxes

*2021-01-08, version 1.94.1014*

Should probably say you won’t be able to search the system. Pretty useless without that function.

### 1/5 — Can’t Login

*2020-08-25, version 1.80.3901*

Can’t get login at all. I use Iron Mountain in work. Should had registered first but nowhere to register

## Frequently asked questions about Iron Mountain Mobile

### What can I do with Iron Mountain Mobile?

Iron Mountain Mobile allows you to schedule pickups and retrievals, request supplies, track the status of your orders, and scan barcodes to create new box records. You can also view order details and history.

### Is Iron Mountain Mobile free to use?

Yes, Iron Mountain Mobile is available for free download. A valid Iron Mountain Connect or Iron Mountain ReQuestWeb username and password are required to log on.

### What devices does Iron Mountain Mobile support?

Iron Mountain Mobile is available for iPhone, iPad, and iPod touch devices. It is designed for mobile use on Apple's iOS platform.

### How does Iron Mountain Mobile handle security?

The app offers a simple and secure login process, including biometric authentication such as fingerprint and face recognition. It also allows you to save your username for quicker access.

### Can I track specific orders with Iron Mountain Mobile?

Yes, you can customize the notifications you receive to set up alerts on specific orders or all orders. This helps you stay informed about the status of your requests.

### What is the rating for Iron Mountain Mobile?

Iron Mountain Mobile has a rating of 3.2 stars based on 19 ratings. This indicates a mixed but generally positive user reception.

### How often is Iron Mountain Mobile updated?

The latest version of Iron Mountain Mobile is 3.12.8900, which was last updated on March 2, 2026. Updates ensure the app remains functional and secure.

### Does Iron Mountain Mobile have ads?

No, Iron Mountain Mobile does not contain advertisements. As it is a free application without in-app purchases or ads, users can expect an uninterrupted experience.

## Version history (last 5 releases)

### 3.12.9002 — 2026-05-25

For All Users:
- Resolved issues

### 3.12.8900 — 2026-03-02

For All Users:
- Resolved issues

### 3.12.8700 — 2025-09-01

What's New (August 2025)

For All Users:
- Resolved issues

For Iron Mountain Connect Users:
- Increased password length as per the new Password Policy 
- Replacement Order field added in Track order screen.

For RequestWeb Users:
- Additional address line added to accommodate address field exclusive for Fax and Postal Code.

### 3.12.8600 — 2025-05-21

What's New (May 2025)

For All Users:
- Resolved issues

For Iron Mountain Connect Users:
- Password security Enhancement 

For RequestWeb Users:
- Address Autofill - The user will have the ability to use Autofill options for filling in the address instead of manual. 
- Postal code - Postal code dropdown is enabled for some counties to avoid error in postal code information.

### 3.12.8300 — 2025-02-24

What's New (February 2025)

For All Users:
Resolved issues

For Iron Mountain Connect Users:
Address validation for newly created Ship To Addresses

For RequestWeb Users:
Ability to delete an address is now possible for all Request Web users

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*