# iSAINS > Self-service mobile app for water utility customers to manage accounts and services. (iPhone/iPad app by Syarikat Air Negeri Sembilan.) - Source: https://appshunter.io/ios/app/isains/id1453363804 (this page in markdown: same URL + `.md`) - Developer: [Syarikat Air Negeri Sembilan](https://appshunter.io/developer/1453363803) - Category: Utilities - Price: Free - Age rating: 4+ - Requires: iOS 13.0 · 17 MB - Languages: English - Released: 2019-03-12 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/isains/id1453363804/reviews.md ## What is iSAINS? Self service mobile application for SAINS customers. Get alerts on service interruptions. View bills, payment history and consumption trends. Pay your water bill online. Submit feedback or any complaints. If you already registered in our customer info portal, you can continue to use your existing username. No registration is needed. For any inquiries, please contact our toll-free number 1-800-88-6982 ## Key features - View bills and payment history - Track consumption trends - Pay water bills online - Receive service interruption alerts - Submit feedback and complaints - Use existing customer portal login ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/isains/id1453363804/reviews.md ### 1/5 — Stupidest SNAIL app *2026-06-05, version 1.12* This is the most stupidest app I’ve seen. Waiting for it to load will take ages. And I ended up paying on the seremban branch as I wasn’t able to login for 3-4 months. Just throw this app and use a website instead. What a waste of money. Clearly no maintenance done for the app ### 1/5 — The WORST App *2026-06-02, version 1.12* I've been trying to sign up for this app since last year, but I'm still unable to do so. After entering all the details, the app just gets stuck. ### 2/5 — Cant log in *2026-05-02, version 1.12* Have been using this apps for sometime but cant log in since last month. Why? ### 1/5 — WORST *2026-04-28, version 1.12* This app is extremely disappointing. Outdated and poorly maintained with a clunky interface and frequent performance issues. It doesn’t meet current standards at all and using it can be very frustrating. Definitely needs a major update and serious improvements. ### 1/5 — Slow…very slow loading *2026-03-26, version 1.12* Very low loading when paying the bill ### 1/5 — Cannot function *2026-03-25, version 1.12* Cannot function at all. Not allowed login website do the payment. New app cannot function. Then how? ### 1/5 — Difficult to login *2026-03-21, version 1.12* Please upgrade the app system. Tried many times but can’t make any payment. Please fix the problem. ### 1/5 — Please upgrade *2026-02-04, version 1.12* Long long long wait for the dashboard. Waited for 5 mins but nothing show in the dashboard. How to track monthly usage and make payment ? I don’t feel like giving star ### 1/5 — Honest Review *2026-01-31, version 1.12* Apps always down, always loading, always causing trouble, quick to penalize user, but never improved the apps interface experience. ### 1/5 — Bill *2026-01-31, version 1.12* The app always loading when i open it, i thought this app gonna make me easy for me to settle down the bill ## Frequently asked questions about iSAINS ### How do I log in to iSAINS? If you are already registered in the customer info portal, you can use your existing username and password to log in to iSAINS. No new registration is needed. ### Can I pay my water bill through iSAINS? Yes, iSAINS allows you to pay your water bill online directly through the application. You can also view your payment history. ### Does iSAINS provide alerts for service interruptions? Yes, iSAINS sends out alerts for service interruptions, helping you stay informed about any disruptions to your water supply. ### What information can I view about my water usage? You can view your bills, payment history, and consumption trends within the iSAINS application to better understand your water usage patterns. ### How can I provide feedback or report an issue with iSAINS? You can submit feedback or any complaints directly through the iSAINS application. For urgent inquiries, a toll-free number is also provided. ### Is iSAINS available on Android devices? iSAINS is available for iPhone, iPad, and iPod devices. The app is designed for iOS platforms. ### How often is iSAINS updated? The latest version of iSAINS is 1.12, which was last updated on April 3, 2024. Updates are released periodically to improve functionality and address any issues. ### Does iSAINS have ads? No, iSAINS does not contain advertisements. As a free utility app, it focuses on providing a seamless user experience without interruptions. ## Version history (last 5 releases) ### 1.12 — 2024-04-03 Fix version label ### 1.11 — 2024-04-03 Fixes on push notification ### 1.10 — 2023-12-31 - updated SAINS toll free number in 'Call Us' feature ### 1.9 — 2023-12-01 - Bug fixes and enhancements ### 1.8 — 2023-11-27 - Suppot dark mode - Fixed few bugs ## Apps similar to iSAINS | App | Rating | Price | Category | | --- | --- | --- | --- | | [Astro Fibre App](https://appshunter.io/ios/app/astro-fibre-app/id6443398175) | — | Free | Utilities | | [XOX 5G](https://appshunter.io/ios/app/xox-5g/id1458845942) | 2.0 (13) | Free | Utilities | | [Tracking.my - Package Tracker](https://appshunter.io/ios/app/trackingmy-package-tracker/id1476021559) | 4.8 (43) | Free | Utilities | | [Penang Smart Parking](https://appshunter.io/ios/app/penang-smart-parking/id1474840807) | 1.4 (9) | Free | Utilities | | [Spark by CelcomDigi](https://appshunter.io/ios/app/spark-by-celcomdigi/id1324469029) | 4.6 (83) | Free | Utilities | | [Jo Card](https://appshunter.io/ios/app/jo-card/id1637689290) | 5.0 (1) | Free | Utilities | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*