# iSAINS — user reviews > 51 indexed App Store user reviews of iSAINS by Syarikat Air Negeri Sembilan. - Source: https://appshunter.io/ios/app/isains/id1453363804/reviews - App overview in markdown: https://appshunter.io/ios/app/isains/id1453363804.md ## Newest reviews (18 of 51) ### 1/5 — Useless App *2026-01-03, version 1.12* Login page keeps on loading (lama gila). End up couldn't even use the app. What a useless app. I wonder how much money have been swindled to develop this platform. Ended up sampah. Other states syarikat air already implement app for online payment nicely. please go and learn from Syabas at least ### 1/5 — The app performance *2025-11-28, version 1.12* This app sometime can make payment sometime cannot haisss … very easy to operate but very very very laggy . Need try many time or take me few day to complete the payment. ### 1/5 — Poor app *2025-11-12, version 1.12* Poor app !!!!! Can’t login when key in correct password, always loading, always log out automatically , few bill can’t combine make payment ### 1/5 — Current statement *2025-10-26, version 1.12* I can’t understand this Apps 😅😅 been hanging ever since i use it. Have to change password evey now and then. Until now it fails to stated my current bills. ### 1/5 — Loading *2025-09-23, version 1.12* This apps very loading when wanna log in and it will out from apps automatically. ### 1/5 — Most Useless App Ever *2025-08-08, version 1.12* I was told this app would make paying my water bills easier, didnt expect to get a brain aneurysm just to get through the login page. For some reason i had to change passwords everytime and this app still couldn’t login. It loads as if it were running on snail power. My decrepit grandmother could drive to town and pay her own bills before this app loads. So bad ### 1/5 — Cannot pay a bill *2025-06-29, version 1.12* Cannot pay a bill because so many error in it ### 1/5 — Please Fix It *2025-03-06, version 1.12* It’s very difficult to use this app nowadays unlike the TNB one. I think you guys need to improve the app ASAP as I’m not staying in Negeri Sembilan and paying for my mum’s house bill. Thank you so much for your hardwork ### 1/5 — App needs technical update *2025-02-28, version 1.12* Push notifications and current bill don’t update nor auto inform app user resulting in late bill payment and fine. iSAINS Tech department, please update app with new version. Imitate Air Selangor, they have a new, better version to serve the people paying for water ### 1/5 — Apps not working *2025-02-07, version 1.12* I dont know why this app cannot login but when login in website is ok..please la always check and fix the apps, the management should take action ### 1/5 — DO NOT CHECK BILLS HERE ITS WRONG *2024-11-15, version 1.12* Ive been struggling to check bills and whenever I paid its always has different amount than the one they have. Needing to call their phone and never picking up is another red flag. Nope nope nope. They always hang up. DO NOT INSTALL ### 1/5 — Doesn’t work as it should and the fault hasn’t been fixed! *2024-10-21* Cannot view bills on this App. Can only see the bill totals, but the actual bills cannot be viewed. This has never been fixed in spite of numerous customers complaining about it. ### 1/5 — Problem to log in *2024-07-27, version 1.12* Why I can’t sign in again into the app..when sign in, its loading until my battery flat..please fixed it.. ### 1/5 — Very Bad Apps. *2024-06-03, version 1.12* No star for this apps. This apps is rubbish. Sains should terminate who ever vendor appointed to build this rubbish apps. You hired vendor that just finish their SPM is it? Very troublesome and i need to call sains every month to know my total bill. When sign up the data is empty. ### 1/5 — Unable to login, unable to view Alert page *2024-05-17, version 1.12* Once input id password, app keep loading. Previously, I have installed and uninstall multiple times. Even after managed to login, the alert page that notify water disruption also cannot be view. Please do somethings. Apps getting worse and defeat the purpose. ### 1/5 — Dumb *2023-12-06, version 1.9* Every time login always told wrong pass/username every time change it still same. Your system Is worse ### 1/5 — Login problem and cannot review my bill *2023-11-30, version 1.8* Very poor apps. Login process takes to much time. After login, my dashboard cannot preview my bill. ### 1/5 — Please update your system app.. *2023-10-26, version 1.7* Since 2018 use this app and not a single update from it.. ask people to use app for every month payment.. but not a single update.. how will people operate with this lousy app.. duit nk org bayar.. permudahkan lah urusan org sekali.. 😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupidest SNAIL app *2026-06-05, version 1.12* This is the most stupidest app I’ve seen. Waiting for it to load will take ages. And I ended up paying on the seremban branch as I wasn’t able to login for 3-4 months. Just throw this app and use a website instead. What a waste of money. Clearly no maintenance done for the app ### 1/5 — The WORST App *2026-06-02, version 1.12* I've been trying to sign up for this app since last year, but I'm still unable to do so. After entering all the details, the app just gets stuck. ### 1/5 — WORST *2026-04-28, version 1.12* This app is extremely disappointing. Outdated and poorly maintained with a clunky interface and frequent performance issues. It doesn’t meet current standards at all and using it can be very frustrating. Definitely needs a major update and serious improvements. ### 1/5 — Slow…very slow loading *2026-03-26, version 1.12* Very low loading when paying the bill ### 1/5 — Cannot function *2026-03-25, version 1.12* Cannot function at all. Not allowed login website do the payment. New app cannot function. Then how? ### 1/5 — Difficult to login *2026-03-21, version 1.12* Please upgrade the app system. Tried many times but can’t make any payment. Please fix the problem. ### 1/5 — Please upgrade *2026-02-04, version 1.12* Long long long wait for the dashboard. Waited for 5 mins but nothing show in the dashboard. How to track monthly usage and make payment ? I don’t feel like giving star ### 1/5 — Honest Review *2026-01-31, version 1.12* Apps always down, always loading, always causing trouble, quick to penalize user, but never improved the apps interface experience. ### 1/5 — Bill *2026-01-31, version 1.12* The app always loading when i open it, i thought this app gonna make me easy for me to settle down the bill ### 1/5 — App takes years to load when signing in *2026-01-11, version 1.12* This app is so useless it takes ages to log in. I am one of your staffs and I think this app is just a waste of rakyat’s money. Dato Ir Yazid and the whole SAINS C-level team should just retire. Wasting rakyat’s money for what? ## Most praised reviews (10 highest-rated) ### 5/5 — Kudos to sains *2020-03-13, version 1.7* Thank you for keeping abreast with current e-commerce. This app assist customer to easily update and pay sains bill. ### 5/5 — Good job from sains👍 *2020-02-16, version 1.7* Good one very easy for me to check and make payment ### 3/5 — Submit button. *2024-01-21, version 1.10* Why reset submit won’t appear to press submit. Pls fix the bug. ### 2/5 — Cant log in *2026-05-02, version 1.12* Have been using this apps for sometime but cant log in since last month. Why? ### 2/5 — Stupid app *2023-08-04, version 1.7* App crash automatically once launch.. Better no need to have this kind of useless app.. ### 2/5 — Apps Interface Color *2022-06-13, version 1.7* Please consider to update your app interface color. The background and font having a same color, give so much trouble to navigate this apps ### 2/5 — Blank page *2021-09-23, version 1.7* No notification pop up for alert and when opened the app, the alert page was blank. ### 2/5 — Please upgrade *2021-09-23, version 1.7* Please please upgrade your app. Sometimes it take hours to open the app and dont know why it happens. Also please adjust the font color. Example of good malaysia utility apps = tnb. ### 2/5 — PLEASE IMPROVE *2021-06-03, version 1.7* Could you please take a look at ‘alert’ and ‘info’ ? There’s something wrong there and need to be fix ASAP. Thanks in advance. ### 2/5 — Pls Change Font or Background Color *2020-10-27, version 1.7* Please change the font color. the background color is white and font is white. unable to view the apps. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*