# iSecretShop - Mystery Shopping — user reviews > 144 indexed App Store user reviews of iSecretShop by Prism Intelligence LLC, rated 3.60/5 from 393 ratings. - Source: https://appshunter.io/ios/app/isecretshop-mystery-shopping/id378241528/reviews - App overview in markdown: https://appshunter.io/ios/app/isecretshop-mystery-shopping/id378241528.md - Rating breakdown: 5★ 194 · 4★ 57 · 3★ 24 · 2★ 23 · 1★ 95 ## What do users think of iSecretShop? Overall sentiment: negative **Pros** - 👍 Legit mystery shopping opportunities - 🚀 User-friendly app interface - 💰 Decent pay for shops **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Slow payment processing - 🤔 Unclear instructions and requirements - 🙅‍♀️ Unfair denials and lack of support **Commonly reported bugs** - Unable to register due to birthday year issue - Back button not working in certain screens - Inconsistent performance on different devices **Most requested features** - Improved navigation and search functionality - Faster payout options - Better communication from support team ## Newest reviews (14 of 144) ### 4/5 — SCAM!!! *2026-07-03, version 10.2.2* I completed Hungry Hunter shop and was supposed to be paid in 45 days after it was sent to client it’s been two months and I reached out to someone to get my reimbursement and she never responded. Nina told me to contact Emma, Emma does not respond it’s been over 2 weeks. DO NOT DOWNLOAD ### 2/5 — No help, no pay for months *2026-06-29* So I did a shop a month ago and still haven’t gotten paid for it. When I look who to contact it’s not the app or anybody who owns the app. You must contact the person who put the shop up. They don’t finalize the shopping immediately but they want you to do it on time. They don’t explain in full what they want leaving you to guess, then when it’s done wrong or someone has an attitude, you only get a partial payment no guidance no help. I don’t like not being paid when they said they were gonna pay me every two weeks but the last shop I did on the fourth still hasn’t been paid to me email anybody they say it was paid now on the 30th. Sometimes I have to spend my money to do the shop so I would really like reimbursement at a timely matter so I will be shutting this app down once I get paid. I won’t be wasting my time with it. You could waste a whole day and not get paid for a month or more! ### 3/5 — Occasional glitch *2025-10-23, version 9.2.4* Unfortunately, I was unable to return to the home page when I needed and was in the field with all bars of cellular data. This could cause serious problems if trying to get make a deadline. Also, there's no ability to crop and rotate photos. Updating needed. It's the 21at century! ### 1/5 — Extremely Finicky *2025-05-21, version 9.2.1* This app does work only when it wants to. Denied me for a shop I submitted, and when I called support they didn’t help at all. A waste of $20 dollars, really disappointed with this app because I kinda like it but it can be very unreliable. I would give 0 starts if I could. ### 2/5 — Can’t get sign up *2025-04-08, version 9.1.9* Birthday year would not select. App needs this glitch fixed ### 1/5 — Not great so far *2025-04-06, version 9.1.9* Jobs available.. after 50 questions.. see a loan officer, get approved, do not sign No reimbursement See a mortgage officer What for? It’s a mystery and is stuck loading Comp: $60 Reimbursement $0 Earn coins.. what for? How many? Payments? Blank page, no info Let’s see what else they got… loading, loading, loading…. ### 2/5 — Understand what this is. *2025-04-06, version 9.1.9* ISS is a platform that posts “secret shop” gigs for other companies that hire us to do them. It glitches just like every other app, but here’s what you really need to know: The companies post the gigs on this platform and are responsible for the assignment instructions, deadlines, and terms of payment (which are 30-60 day turnaround from your submission date) are the ones you need to be careful about. ISS doesn’t pay you, the posting companies do, so ISS can’t help us if we have a problem with the job poster. ISS can’t help us with the gig or the accountability of the company responsible for providing the gig. ISS states they work closely with the MSPA but does not “vet” the companies that post the gigs, nor do they check to be sure they’ve been cleared with the MSPA. There are companies that post gigs here that have been rejected by the MSPA that outright will not pay you, will plan assignments to use you to get info they need to get paid by their clients (and profit more by not paying you), or simply manufacture an excuse not pay you for your work even when you do everything perfectly according to the instructions. ISS will not help you if this happens, and all of the gig providers insist on an “arbitration clause” favoring themselves, so you’re out of luck there too. So, research on the company providing the gig BEFORE you give them your personal info, SSN and payment info, sign a contract, or agree to do any work. Make sure they’ve been vetted and admitted as a member of the MSPA. Check to see if there’s really a legitimate business license or incorporation, a working phone and email that contacts a real person/scheduler instead of a generic inbox or a “bot” (both of which are “red flags”). Check the public record and reviews written by other secret shoppers and clients that have hired the gig posters (and read the gig-poster response) for complaints, and to see how many times they’ve “rebranded” to hide bad acts by checking social media, scammer alert sites, and the Better Business bureau (including any former company brands). I got burned and later read some client reviews that stated they’d also been scammed by the same company, only to discover the company had “rebranded” in the meantime, so they couldn’t even sue…or worse, discovered that their SSN had been used to steal thier identity, which is a horrible experience that can ruin you for years. Once you’ve done that, start with 1 or 2 no-risk assignments to see how THEY perform, and if they pay what’s promised on time before proceeding further. You’ve got to watch your own back, because no one else will, especially in the “gig” world, because you sign away your rights and shoulder all the expenses, safety risks, and vehicle wear and tear in order to work. I’m posting this so you can learn from my mistakes. I’m well educated with skills that fit this very well and own my own business. This is a business as well. I assumed the companies that posted here were legit based on the positive references. I did a couple of “no/low cost” gigs for a company that still posts here and it worked, so I accepted additional gigs that required more time and skill for the promise of higher fees that cost me over $200 in travel and expenses plus over 40 hours of my time visiting sites, interviewing, writing up 60 question reports, plus narratives… only to get scammed. I could have made more than those jobs promised doing a handful of Instacart gigs and been paid in 48 hours. ### 2/5 — Legit, but…. *2025-03-30* This is a legit company that will pay you eventually. I did a secret shop at a local grocery store. The shop took me about an hour and 15 minutes. I was compensated with $20 as a refund for purchase and $15 as payment. The company took over 2 months to pay me. I also had to go back in after I submitted the shop and answer more questions bast on a negative answer. But I had to email with their support to reopen the shop. Very frustrating. Overall I spent 2 hours ‘working.’ Although this company is legit, I don’t recommend it. ### 1/5 — NO PAYMENT! don’t get scammed! *2025-03-17, version 9.1.9* Don’t get this app! It is fraudulent. I signed up gave them ALL MY INFO, and they never paid for the jobs and stopped answering to emails! Do NOT do it! ### 1/5 — Kicked off for no reason *2025-03-10, version 9.1.9* I was removed from getting any jobs because the COO claims I opened multiple accounts (I didn’t) and when I was trying to call to talk to someone since it was obviously a mistake he told me to stop trying to contact them and refused to hear or help me. The platform also crashes a lot and doesn’t work most days. ### 1/5 — won't load *2025-03-02, version 9.1.8* i've created an account and tried to log in to the app multiple times and it never loads or lets me log in ... so annoying ### 1/5 — Website down on 03/02 *2025-03-02, version 9.1.8* While trying to see available assignments near me, I keep seeing the proverbial death wheel. Same while trying to access already assigned evaluations. Seems your maps api is the problem. I had assignments that I will not be able to perform because of your outage. Clunky app. ### 1/5 — Needs some bugs fixed *2025-03-02, version 9.1.8* The app takes forever to load and then when it does load there is nothing in the search for shopping assignments ### 4/5 — Excellent Opportunities *2025-02-23, version 9.1.8* This is an excellent platform to find mystery shopping opportunities. I find the communication aspect a little bit lacking. Hopefully with time and suggestion, that we will get improved. ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t pay me *2026-04-01, version 10.0.9* I did a shop that I was actually called to see if I would do it most likely because I was in the same city it was my first shop I did it got a email saying payment was submitted then it was reviewed and I was suppose to get paid but that part never came and now they won’t respond they responded fast when I was trying to submit the audio but now that I’m asking about my payment I am getting no response . Did the shop on Sunday like asked it is now Wednesday and no payment. ### 1/5 — Won’t allow you to create profile *2026-03-10, version 9.2.7* The app won’t allow me to change the year for date of birth while creating a profile. Stuck on first page ### 1/5 — Scam *2026-01-31, version 9.2.7* Never got paid ### 1/5 — Took my money *2025-12-16, version 9.2.6* I didn’t claim my money in time thinking it’d be fine until I’m able to set up my PayPal account and they took my money back. I didn’t get paid. ### 1/5 — Couldn’t even sign up *2025-11-18, version 9.2.4* Couldn’t even sign up b/c the Year won’t change. Tried it like 5 times. ### 1/5 — Do not download *2025-08-20, version 9.2.3* Do not download this app these people will not pay you they will waste your time and have you do extra things and don’t want to play instructions are not clear and they will reject your work for nothing ### 1/5 — They will look for ways to not pay you *2025-08-13, version 9.2.2* I put a lot of time and effort into my review. The company declined due to one of the photos of the product not being up to standards. I think the company that pays will use whatever information is gathered and then look for anything that might give them the chance to decline payment. I would not waste your time. ### 1/5 — Waste of time *2025-08-06, version 9.2.2* I created an account,but it wont send a verification email. It will send me a reset password email, but without the verification email I can’t even look at potential jobs. ### 1/5 — Navigation issue *2025-07-28, version 9.2.2* The latest version has a bug. Once you chose Web and Phone Apps, the back arrow does not work, please fix it. ### 1/5 — Only wants positive reviews *2025-06-10, version 9.2.1* I completed the shop giving honest feedback and my payment was denied . Because I didn’t give a perfect review they refused to pay me for the shop. They are only looking for positive reviews and will only pay for positive feedback. ## Most praised reviews (10 highest-rated) ### 5/5 — Top tier *2026-07-26* Of all the mystery shipping companies I have began working with, this one is my favorite. I wish all of them were like this one. It pays biweekly which makes my life so much more simple rather than juggling a million different expected pay dates. The jobs are simple and the clients don’t waste your time. It’s my favorite!! ### 5/5 — Great shop company *2025-11-10, version 9.2.4* If you’re a secret shopper, then this is a great site, support team will take a call anytime. Fun shops and fast pay. Probably one of the best shopper sites on-line ### 5/5 — Actually Legit *2025-11-06* I have been using the app for about 3 years now and this is the only legitimate app that I have found! There are a lot of different companies with many different types of assignments. I have done many different assignments from virtual tours of colleges, simple phone surveys, restaurant secret shops to price audits and have been paid on time every time. I have been working with BareInternational for 2 years doing price audits and they are great! Im paid on time and the pay is pretty good!! I recommend this app and bareinternational 100% ### 5/5 — Amazing Company Be a Part Of! *2025-05-28, version 9.2.1* So thankful to be a part of iSecretShop! Everyone is so helpful and turnaround times for pay are great! Proud to be one of your shoppers! ### 5/5 — Amazing app *2025-03-08, version 9.1.9* This app has been great so far. The tasks are brilliant wish there was more. Loved using it so far and staff are always helpful ❤️ ### 5/5 — Amazing app *2025-02-09, version 9.1.8* I love i secret shop. ### 5/5 — Excellent Mystery Shopping App *2025-01-26, version 9.1.8* I ‘ve been working with this app and the mystery shopping companies that use the platform for collecting survey data. Pay is decent. You are paid quickly for approved work. I highly recommend I Secret Shop to serious mystery shoppers who produce top quality reports . ### 5/5 — Why not *2024-03-11, version 9.0.3* I didn’t believe when they said I will be reimbursed on top of easy-going test to finish for your payment. Looks like a treasure hunt. ### 5/5 — Great way to earn extra income *2023-05-06, version 8.1.4* One of the best SS apps available. Definitely user friendly and makes it easy to track my shops and pay in app format. ### 5/5 — Very Good Mystery Shopping Company/App *2022-08-14, version 7.9.0* I love this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*