# Isetan Privilege — user reviews > 57 indexed App Store user reviews of Isetan Privilege by Isetan (Singapore) Limited, rated 3.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/isetan-privilege/id1116025361/reviews - App overview in markdown: https://appshunter.io/ios/app/isetan-privilege/id1116025361.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (19 of 57) ### 1/5 — App Hangs *2024-11-25, version 4.0.1* Not functioning ### 1/5 — Going into a loop and just cannot sign in *2024-10-09, version 4.0.1* This app is so bad it spells doom for Isetan. It’s a classic reflection of a company who does not believe nor invest in technology and will just lag further and further behind in e-commerce. ### 1/5 — Terrible app experience that damages Isetan Brand *2024-09-25, version 4.0.1* The app often fails to log in to your account. But there is no error message. Just the “login” button is unresponsive. Then you need to delete the app and reinstall it. But the app does never tell you that. You go to “contact us” page in the a you try to choose “question category” that is required to send the question, the app 100% crashes, which means you even cannot contact to the support to make the app work. Entire app experience is also terrible. That damages Isetan brand a lot. ### 1/5 — Difficult to use *2024-08-25, version 4.0.1* This app is so difficult to use that it actually dissuades me from shopping at Isetan. Every time I try to log in there’s a glitch that forces me to re-set my password, or an update that forces me to delete and re-install the app. Not fun when you’re trying to make a purchase! ### 1/5 — Always get signed out *2024-08-24, version 4.0.1* Now I cannot even log in with my email address. The app always signs me out. Please employ serious coders/developers to fix your app. ### 1/5 — Cannot sign in after upgrade *2024-08-17, version 4.0.1* Cannot sign in after upgrade ### 1/5 — App improvements needed badly *2022-12-31, version 3.0.6* Your App is almost redundant! Encountered so much issues over and again. Firstly, you keep logging me out; have to sign in and out. Then when I wanted to sign in again recently it kept leading me to the sign up page instead of sign in page. Haven’t been able to use this App for a while, therefore, have not been purchasing from Isetan since. Majority of the Apps keep people signed in. I suggest your side resolve this App issues urgently! ### 1/5 — Useless *2022-07-16, version 3.0.5* Ios version doesnt work ### 1/5 — Isetan can’t even get a simple app done properly! *2022-07-14, version 3.0.5* What a shame that such a big chain supermarket store can’t even have a proper apps working! Already the second time can’t log in even with the right log in details. Sorry but really useless with such members app! Keep it for your own use please, don’t inconvenience the customers. 日本の恥じゃん‼︎ ### 1/5 — App doesn’t work, can’t access my points! *2022-06-14, version 3.0.1* This app doesn’t work. Can’t reset my password. Tried contacting tech support, couldn’t help me. totally useless. ### 1/5 — New update *2022-06-01, version 3.0.0* It’s a totally failure, took me very long to log in and nothing showed up…I regret to update it… now can not log in anymore ### 1/5 — The App can’t open after update! *2022-06-01, version 3.0.0* Wanted to rate it 0 star. The App just can’t open after the 1st June update. It was just at the loading screen and kept popping up messages such as “invalid “ or “ Sorry something went wrong”. It was just working fine before the update ### 1/5 — Worst membership ever *2022-04-29, version 2.1.4* I was hard sold this membership I absolutely despise. It was 100% better when I had a physical card. Incredible how privacy is stolen from customers. I don’t need the petty points money for selling all data on me. Terrible ### 1/5 — Online experience *2022-01-06, version 2.1.4* Excessively bad customer friendly . No ease of use at all . Can’t buy online on this platform ### 1/5 — email says brand new but app is almost 1 year old *2021-12-04, version 2.1.4* email received in december 2021 stated You can download the brand new Isetan Privilege app to access your membership card, I-points balance and redemption as well as to keep up to date with the latest promotions at Isetan but app is almost 1 year old. that’s not brand new. ### 1/5 — What a waste of time and effort *2021-10-29, version 2.1.4* This app is about as useful as having a knife while having soup. If the membership is dependent on this app, might as well don’t offer any membership. ### 1/5 — This apps is not working properly. *2021-05-12, version 2.1.4* 1) Rebate not working for redeem 2) Simple function like contact us also not working 3) About us also show a blank page. Are you tested the apps before push it out to the customers. Not even worth for one star. ### 1/5 — No Good *2021-05-01, version 2.1.4* App is very slow with lots of pop-ups which is annoying when you are at the cashier trying to scan the barcode with a long line of people behind you. ### 1/5 — Does not work *2020-07-24, version 2.1.3* I downloaded the app and it worked the first time. Went back the next day and I could not start the app. Error msg asked me to restart app. Still could not start up. Luckily I had my receipt from the previous day and the cashier used that to verify my membership. I will stop using the app and ask customer service for a card instead. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login screen no response *2025-11-01, version 4.0.4* After your recent so called upgrade, i had problem with login. No response at login screen. I tried so many times during your recent sale. In the end, i gave up n did not make any purchase. Went to Tangs to buy instead where i never had such problem with login screen ### 1/5 — Cannot sign into the app. Poor design *2025-10-05, version 4.0.1* Lousy app where customers cannot sign in. The bug is a feature, as it stops customers from collecting points since it cannot even be used! ### 1/5 — App is not working *2025-09-29, version 4.0.1* App is not working. Can the tech team please fix it. ### 1/5 — Very Bad App *2025-05-01, version 4.0.1* This is the worst App I’ve ever used. It always resets my password & logs me out after a while. It’s also difficult to reset my password. Puts me off shopping there. Why did Istan replace the card with this lousy, very user-unfriendly App! ### 1/5 — Should close this app. *2025-04-06, version 4.0.1* Ever since a month ago I’m not able to log in. What’s the point of organising sale when many of the members can’t use this app to enjoy the benefits? ### 1/5 — Unusable app, pointless loyalty programme *2025-03-07, version 4.0.1* Frequent issues using this app. The page always hangs at login. It’s frustrating when customers can’t log in to show their e-cards during in-store purchases or use their app vouchers. What’s the point of this app then? Stick to physical cards and email vouchers. ### 1/5 — Worst shopping app I’ve ever experienced *2025-02-28, version 4.0.1* Can’t sign in on several occasions. Face ID was successful at outset of enabling but later, error message that biometric can’t be used. Followed service staff advice to delete and re-download (in order for updates/fixes to be applied!) and still to no avail. Thrice of the same.. no more for me. Terrible app. ### 1/5 — If zero star is an option this will sure get zero star *2025-01-25, version 4.0.1* Cannot even login. Just hang at the login page when I key in my email. Might as well scrap this app. Total waste of time and resources ### 1/5 — Just close down *2025-01-07, version 4.0.1* Not only they have bad app they have horrible staff too. ### 1/5 — Cannot log in app *2024-12-05, version 4.0.1* Cannot log in the app anymore ## Most praised reviews (3 highest-rated) ### 5/5 — Great Apps *2019-07-15, version 2.0.4* Easy to setup and use, notifications are up-to-date and very informative. ### 4/5 — すでにappなのに *2019-06-22, version 2.0.1* 書き直します。app会員になってる人にはいきなり新しいのに変えるとカードNo.とメールアドレスを入れないと新しいappにログイン出来ません。カードNo.なんて普段覚えてないのでどこかに控えておくか、レシートの下の方に記載されているのでそれを保管しておくべきですね。私はレシートにあるかも！お思い出してたまたま捨てていないのがあったので試したら出来ました。でもここで書いたお陰？でISETANからメールでカードNo.を送ってくれていました。即座に対応して頂けたのでそこを評価してレビュー変更させていただきます。 ### 2/5 — Keep crashing *2022-03-24, version 2.1.4* It crashed when I tried to edit my profile and also when I tried to look at my rebates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*