# Island Savings — user reviews > 54 indexed App Store user reviews of Island Savings by Tru Cooperative Bank, rated 4.12/5 from 611 ratings. - Source: https://appshunter.io/ios/app/island-savings/id6752957362/reviews - App overview in markdown: https://appshunter.io/ios/app/island-savings/id6752957362.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 4 · 2★ 7 · 1★ 46 ## Newest reviews (15 of 54) ### 2/5 — New app not much of an improvement *2026-06-22, version 1.0.6* Really hate that I now have to login to see my balance every time I open the app. That was the main feature I liked on the old app that I could just click on it and check my balance right away. Thought that was the whole point of having the “quick view” option. Also with the new app I prefer the list view over the tile view but every time I log in it reverts back to tile view and I have to manually change it back to list view. Very frustrating. ### 2/5 — Loads ridiculously slow *2026-06-06, version 1.0.4* Think about what ppl want for utility instead of what you want your app to look like. No one wants to wait 2-5 minutes for a banking app to load every time. Why is that even necessary? Ppl just want plain fast usefulness. ### 1/5 — Awful “upgrade” *2026-06-02, version 1.0.4* It logs you out every single time. The quick balance check doesn’t work. The biometric login seems like a good idea IF IT WORKED. I either forgot my password or it’s just saying it was wrong so I chucked forgot password and it would not allow me to change my password so I thought maybe I put the wrong username in so I went to change that and it takes all your info BUT DOESNT CHANGE OR GIVE U UR USER NAME. I’m really disappointed in my new credit card too I can’t even log into the bloody thing. I’m going to move banks I’m so sick of this. ### 1/5 — Truly awful give us the old one back *2026-06-02, version 1.0.4* Wont open on my phone, re downloaded if 4 times, finally got it to open once, then got through setting up an account, it slapped me with an unknown error and tanked again. I loved the old app now the new one is preventing me from doing business from my phone. Absolutely tragic “upgrade” ### 1/5 — can’t log in *2026-06-01, version 1.0.4* app won’t load past the white screen can’t access bank on phone at all :( lame !! edit: still can’t access on mobile I may have to switch banks ### 1/5 — Buns *2026-06-01, version 1.0.4* This app is sossososo buns I JUST downloaded it and it won’t even load I’ve been leaving my screen open for half an hour waiting for it to load. It is not working and my mom is getting mad because I can’t e transfer her but it is literally not my fault! ### 1/5 — Needs work on cheque deposit *2026-05-27, version 1.0.4* I use cheque deposit all the time with BMO and although I was able to easily log in to your app, the cheque deposit is a nightmare, the camera is impossible to focus and this has nothing to do with my iPad as I just deposited to BMO and CIBC. Fix it or take away the option. I don’t understand why you made the app available when it doesn’t work, did your tech department forget to test it. So many bad reviews. ### 1/5 — So bad, won’t allow review *2026-05-25, version 1.0.4* Wurst than sausage ### 1/5 — Laggy junk, might have to switch banks now *2026-05-25, version 1.0.4* Laggy & wont open sometimes. Has issues opening on cellular which the last one did not. May have to switch banks because of this ### 1/5 — Absolute waste of my time *2026-05-25, version 1.0.4* Just entered all my info several times and it still can’t verify me. Why don’t you just leave things as they were. They were fine before. ### 1/5 — Still not working May 24 Repair your app this is terrible *2026-05-24, version 1.0.4* Hire a 12 year old to fix your app! It’s still not working on iPad . 12 days since launch ! It would be nice to be able to do our banking. ### 1/5 — Why? *2026-05-24, version 1.0.4* The old app was much better…why go backwards? Boo. ### 1/5 — Can’t login. *2026-05-24, version 1.0.4* When I try to login it keeps saying something isn’t right. And to top it off island saving isn’t open at all on the weekends to help. Stay away from this bank and the app. ### 1/5 — not a fan *2026-05-23* Slowest loading process ever. Takes over a minute for the app to even load before it takes you to its ridiculous login process. Old app was way better. **Developer response:** Thanks for taking the time to share your feedback. We appreciate you letting us know how this experience has felt, and we understand how important quick, easy access is when you’re banking on the go. Your comments help guide ongoing improvements. If you’d like support our team would be happy to help by phone at 1-888-597-1083 or at a branch. ### 1/5 — Glitchy *2026-05-22, version 1.0.4* App is no good! Every time I need it, it has some new glitch making it hard to rely on ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad design and so slow *2026-06-22, version 1.0.6* This new app is so bad I’m considering switching banks. It’s so slow to load, buttons don’t work properly and the layout/ design doesn’t flow ### 1/5 — Credit Card Linking doesn’t work *2026-06-16, version 1.0.5* I tried linking my Collabria Credit card to my island savings account for same day bill payments but the app is still buggy and will say that couldn’t link my card, even though I’m providing the correct information. This is absolutely shameful for a banking app. Even my Island Savings manager can’t help me because this is apparently a but with the platform. Don’t you guys test the app before releasing? This should be covered by an automated test process. As a stakeholder I would be ashamed if my developers had to release something like this, missing critical pieces of the software. ### 1/5 — You guys really don’t know how to make an app *2026-06-13, version 1.0.5* I don’t know how this got worse from the last app. Also, you changed apps without even telling me I had to find out because the app just stopped working and was pulled from the AppStore. I checked my banking pretty regularly. You think you could just pop up a little notification when I logged into the old app. Oh wow, thank you for the super generic response. ### 1/5 — Garbage App *2026-06-12, version 1.0.5* An app that was not well thought out at all… ### 1/5 — Disgrace of a banking app *2026-06-11, version 1.0.5* Absolutely horrible, wish it was never changed. Was bad before and they somehow made it 100 times worse. So inconvenient, makes medo a confirmation text to add a new e transfer contact, doesn’t text me, and won’t let me confirm by email. In the big 2026 I never thought I’d see such an incompetent technological joke of an app ### 1/5 — Enough to make me change Banks *2026-06-11, version 1.0.5* The new app design is absolutely atrocious. I didn't think Island Savings could make it worse for the visually impaired, but not only have you done that, you've made it worse for everyone! What is the median age of your customers? A non-scallable microscopic font size will just make it even harder for anybody over the age of 50. I won't even get into how bad the design is from the point of a visually impaired person. But all the built-in tools on my phone that I use fail with this app. For the love of God there are tools and guides for this stuff. It’s shocking that in 2026 were still having this type of conversation. Absolute garbage. I'm considering switching banks now. ### 1/5 — You guys really don’t know how to make an app *2026-06-10* I don’t know how this got worse from the last app. Also, you changed apps without even telling me I had to find out because the app just stopped working and was pulled from the AppStore. I checked my banking pretty regularly. You think you could just pop up a little notification when I logged into the old app. ### 1/5 — Slooooow *2026-06-09, version 1.0.5* How on earth does this app load so slowly. ### 1/5 — New isn’t always better *2026-06-09, version 1.0.5* The former app was much smoother and better laid out. ### 1/5 — not a fan *2026-06-02, version 1.0.4* Slowest loading process ever. Takes over a minute for the app to even load before it takes you to its ridiculous login process. Old app was way better. changed banks specifically because of this new app. 0/10 ## Most praised reviews (10 highest-rated) ### 5/5 — Love the new app! *2026-06-12, version 1.0.5* Well done, team. I know there are always a few wrinkles in rolling out new apps, but I’m loving the new design and features. So much better than the old clunky app. Thank you! ### 5/5 — Great new banking experience *2026-05-26* Great app with a clean and modern design. It is easy to navigate, fast to use, and makes everyday banking much more convenient. **Developer response:** Thank you for the kind review. We're happy to hear you're enjoying the new app. ### 5/5 — Best upgrade *2026-05-21, version 1.0.4* Been with island savings for over 2 years and I have never been happier! Thinking that the new app would be terrible and was the smoothest transition ever! Faster and easier to navigate! The new app makes it easy to access anything and love the layout! I appreciate having the quick view balance more discrete! Thank you for all your hard work and being there for us! ### 5/5 — So much better *2026-05-13, version 1.0.4* Easier to navigate, visually appealing, user friendly. Great upgrade ### 4/5 — Good App *2026-06-13, version 1.0.5* Good app, but I had problems signing in, I had to call customer service. After that it’s been smooth sailing. I actually like the aesthetic and layout of the app so far. ### 4/5 — So far so good! *2026-06-03, version 1.0.4* Overall liking the new look and feel of the app. It’s less glitchy than the old one when doing transfers. The only issue I’ve come across so far is that my latest transactions don’t show my transactions - I have to click view all to see them. I was advised it’s being worked on though. ### 3/5 — Transfers *2026-06-09, version 1.0.5* It would be great to have the option to set up automatic e-transfers again. ### 3/5 — Payee headings *2026-05-20, version 1.0.4* Could you make the font for the payee bold instead of “last payment”? Pretty glitching signing in still… Also, don’t force biometrics, I will stop banking… ### 3/5 — Excessive 2fa Prompts *2026-05-15, version 1.0.4* Just set up the app and had to enter a code from two factor authentication FOUR times. For the initial setup of the username/password and the first login I understand, but after I’d already authenticated myself twice I had to receive and enter TWO more codes just to update my notification and bank alert settings (somehow didn’t need one to send an e-transfer though, luckily). If I’m already authenticated when logging in, I don’t see a reason for 2fa to change notification settings. It’s a bit much. ### 3/5 — Slow load times but good UI *2026-05-13, version 1.0.4* So far I appreciate a lot of the updates this app brings, it feels a lot more modern and is a bit more navigable. I also like the ability to have a password longer than 16 characters as was previous. Unfortunately the extremely long load times make it really rough to use, I'm hoping they will fix this as time goes on but as is it takes about 5-10 seconds to load each new page with full wifi connection on a decent phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*