# Isle of Man Bank — user reviews > 69 indexed App Store user reviews of Isle of Man Bank by NatWest Group plc, rated 4.50/5 from 30 ratings. - Source: https://appshunter.io/ios/app/isle-of-man-bank/id451476336/reviews - App overview in markdown: https://appshunter.io/ios/app/isle-of-man-bank/id451476336.md - Rating breakdown: 5★ 23 · 4★ 1 · 3★ 4 · 2★ 1 · 1★ 1 ## What do users think of Isle of Man Bank? Overall sentiment: mixed **Pros** - 👍 Easy to use online banking - 👍 Friendly and helpful staff - 👍 Reliable service - 👍 Straightforward app - 👍 Good for visually impaired users - 👍 Instant check deposits - 👍 Secure and safe - 👍 Convenient for transfers - 👍 Good for disabled users - 👍 Works well on iPhone - 👍 Fast transactions - 👍 Good for expats - 👍 Overall good banking app **Cons** - 🐛 Unclear instructions for setup - 🐛 Faulty login flow between app and website - 🐛 Difficulty changing phone/re-registering - 🐛 Removed balance after each transaction feature - 🐛 No overdraft on account opening - 🐛 App not user-friendly or innovative - 🐛 App not working correctly after update - 🐛 Dissatisfied with cheque limit - 🐛 Transactions take a while to go through - 🐛 Daily transfer limit too low - 🐛 App update issues - 🐛 Shocking customer service response times - 🐛 Transactions flagged by fraud team - 🐛 Face recognition issues - 🐛 App keeps logging out - 🐛 Biometrics not working - 🐛 Long wait times for attempts - 🐛 Difficult to photograph cheques - 🐛 Face recognition needs good internet - 🐛 Face recognition fails regularly - 🐛 No alternative to face recognition - 🐛 Phone support is unhelpful - 🐛 App takes multiple attempts to recognize face - 🐛 App locks out after too many attempts - 🐛 Face recognition only works for one person on joint account - 🐛 App not progressing payments - 🐛 New payment approval feature is terrible - 🐛 Second Face ID is pointless and never works - 🐛 £500 cheque deposit limit is poor - 🐛 Cannot download tax statements - 🐛 Forced to use a nickname - 🐛 Multiple attempts before it works - 🐛 Cannot change mobile number via app - 🐛 App broken after last update - 🐛 App no longer available on older iOS - 🐛 Dated and unnecessarily restrictive functionality - 🐛 Limited functionality compared to competitors - 🐛 Website is archaic - 🐛 £250 limit for regular payees is frustrating - 🐛 Cheque payment limit is poor - 🐛 App needs frequent updates - 🐛 Business and personal accounts not on one iPhone **Commonly reported bugs** - Login flow between app and website is faulty - App not working correctly after update - Face recognition issues - App keeps logging out - Biometrics not working - App takes multiple attempts to recognize face - App locks out after too many attempts - App not progressing payments - New payment approval feature is terrible - Second Face ID is pointless and never works - App broken after last update - App no longer available on older iOS - App needs frequent updates **Most requested features** - Add ability to show balance after each transaction - Allow setting limits for each payee - Add cheque scanning feature - Allow chip & PIN verification for mobile transactions over £250 - Enable voice commands for transactions - Allow screen enlargement for visually impaired users - Improve cheque photographing process - Make changing mobile number simpler via the app - Show both available and total balance - Allow business and personal accounts on one iPhone - Improve app functionality and modernize it ## Newest reviews (14 of 69) ### 2/5 — Faulty flow chart *2026-06-30* The app makes you go to the website to update your mobile number before you can log in and then the website directs you to the app before you can log in. Terrible. **Developer response:** Let's see if we can help you out, please reach us out via CORA by selecting "Help" on the bottom toolbar after logging into the Mobile app or use the “Message Us” option on the website and we can have a chat. - AJ ### 4/5 — Some difficulties *2026-05-27, version 7.66.0* Having changed phone I’ve had some issues changing over, taken a couple of days and several attempts, have re registered a few times but finally got there. ### 2/5 — Transfer App Mobile *2026-04-30, version 7.65.0* Awaiting Solution-L/N ### 5/5 — The only banking app *2025-06-25, version 7.55.0* I have to give this 5 stars as it’s slowly becoming the only bank on the Isle of Man to still remain active. It’s a monopoly or nothing. Please send help UK government, we’re slowly drifting towards a capitalist nightmare. ### 5/5 — Last update *2025-05-22, version 7.54.0* Since last update app not working correctly, not showing account details ie monies in and monies out transactions. ### 5/5 — Good service *2024-10-26, version 7.47.0* Good service and very helpful always with any problems I may have with my banking Thank you ### 5/5 — Great app *2024-10-05, version 7.46.0* Great banking app with new features added all the time! ### 4/5 — Opinion *2024-09-13, version 7.46.0* All very good, still dissatisfied with cheque limit, other banks no problem . Don’t understand why as if cheques don’t clear funds withdrawn anyway ### 4/5 — Reliable and Handy *2024-06-30, version 7.43.0* Been using this app for years. It seems secure, and it's nearly always been reliable. Has all the features I would need. My only issue is that some transactions take a while to go through, and I end up going overdrawn as a result. Probably more of an issue with the bank, than the app, though. ### 5/5 — A easy to use app ! *2024-05-02, version 7.41.0* The IOM app is the only bank app I can use without making mistakes !! I wish the top amount was higher than £2000 a day especially when on holiday ### 5/5 — Update *2024-04-19, version 7.40.0* I can’t update for the latest version. The app won’t do it. I tried wholeday today. I was thinking to delete the app and then download it again(the best option i could think it right now) ### 5/5 — Money Transfer *2024-04-15, version 7.40.0* Simple and easy to transfer money between accounts with the Isle of Man Bank app. ### 2/5 — Customer service is shocking *2024-03-05, version 7.39.0* Clearly there was a problem with bankline, I couldnt log in … tried chat and phoning. Told to fill in a form and email … I did, was told I’d receive a code within 2 hours … it took over 70 hours. While the staff logged off and went home for the weekend, I couldn’t pay wages. Disgusting service. Just not good enough. Will anyone care?? Will it change? ### 5/5 — Face recognition *2024-01-04, version 7.37.1* Trouble with face recognition, changed reference of payment, then app switched to face recognition, with apparently no alternative form of authorisation, got to the last chance before app accepted face recognition. Keeps logging me out ## Most critical reviews (10 lowest-rated) ### 1/5 — Not obvious *2026-08-03, version 7.68.0* Trying to set up Apple Pay, very unclear instructions on what to do or how to verify account. ### 1/5 — Reversing features *2025-11-24, version 7.60.1* Why have you removed the ability to show balance after each transaction? You used to be able to swipe left on your transactions and show the remaining balance. Seems a step backwards. Please sort it. ### 1/5 — No overdraft on account. Terrible banking *2025-10-23, version 7.59.0* Terrible in today’s age a bank does not offer an overdraft on opening of an account ### 1/5 — Not user friendly *2025-07-25, version 7.56.0* The app is difficult to navigate and not user friendly. Feels like IOM bank is not innovative enough to cope with the technology ### 1/5 — Flagged Transactions *2024-01-26, version 7.37.1* every time I want to make it larger than usual payment, or transfer funds to another bank account or investment, my transactions get flagged by the fraud team. This then means I have to spend between half an hour and an hour attempting to access my own money. For this reason, I will be closing my accounts in the coming weeks, as it’s been happening far too regularly. The £87k that's there, will slowly be moving to Santander, Aldermore and Investec... no doubt this will take hours of my time, because every transaction or transfer will have to go through the fraud team. It’s ridiculous. ### 1/5 — Woeful *2023-12-19, version 7.37.1* Used to work fine (not a patch On Barclays app) then they introduced biometrics- it simply will not work, facial recognition doesn’t work. Throws me out of the app as too many attempts and then makes me wait THREE DAYS before i can have another attempt. ### 1/5 — Don’t use biometrics *2022-05-24, version 7.17.0* This app worked great until I started to use the biometric function to authorise payments. Needs improving in that area. As a result I would give it no stars if I could. ### 1/5 — 2 Face ID’s is pointless *2022-02-26, version 7.14.0* The second Face ID is pointless and never works, takes a lot of time and needs the perfect light to actually work. ### 1/5 — Broken app *2021-06-15, version 7.7.0* The app has been broken with the last update. It's just an endless cycle of recognising the face, error, logging you out, shutting down, opening up, recognising your face, error, logging you out ......etc etc. I need this for work, hurry up and fix it. ### 1/5 — iOS12+ *2021-05-25, version 7.6.0* App no longer available unless you have iOS12 or above, which I do not. So I’m now just going to be completely locked out of mobile banking. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank. *2026-08-22, version 7.69.0* Iv Been Going To The Isle Of Man Bank For Years I Have No Complaints All Very Friendly Now I Have On- Line Banking It’s So Good And Easy To Use ### 5/5 — Good service *2026-07-30, version 7.68.0* The service is very good & reliable highly valued. Thank you for your hard work !! Great team work! ### 5/5 — Straight forward *2026-07-27, version 7.68.0* Clear straight forward app to use for personal banking ### 5/5 — Bank *2026-07-08, version 7.67.0* This is how a bank should be. Helpful polite and listen to customers ### 5/5 — Isle of Man Banking App *2026-03-05, version 7.63.0* Excellent App,Easy to use,First Class Service,Spot On. ### 5/5 — No issues when using *2026-03-05, version 7.63.0* Using this method is always a non issue site ### 5/5 — On line banking *2025-08-24, version 7.57.0* Enjoy being able to view all transactions immediately ### 5/5 — Great app *2025-08-23, version 7.57.0* Apps works great no problems 😁👍 ### 5/5 — My bank account *2025-08-20, version 7.57.0* It’s really good for disabled people like me thank you ### 5/5 — Bank *2025-08-01, version 7.56.0* Very useful and staff are very helpful and friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*