# רכבת ישראל - Israel Railways — user reviews

> 79 indexed App Store user reviews of רכבת ישראל by Israel Railways, rated 2.90/5 from 228 ratings.

- Source: https://appshunter.io/ios/app/israel-railways/id482854019/reviews
- App overview in markdown: https://appshunter.io/ios/app/israel-railways/id482854019.md
- Rating breakdown: 5★ 70 · 4★ 28 · 3★ 23 · 2★ 17 · 1★ 90

## What do users think of רכבת ישראל?

Overall sentiment: negative

**Pros**

- 👍 User-friendly and intuitive interface
- 🚀 Comprehensive journey planning features
- 📱 Useful features like home station saving and reminders
- ⏰ Accurate schedule information when working
- 🔄 Good integration with bus connections
- 💾 Reliable data sync with train times
- 🌐 Multi-language support (when functioning)

**Cons**

- 🐛 Frequent app crashes and freezing
- ⚠️ Unstable during peak usage and delays
- 🔧 Poor performance on older iOS versions
- 🌍 Language switching issues and display bugs
- ⏱️ Slow loading times and unresponsive interface
- 🚫 Blocking users without explanation
- 💰 Lack of transparent pricing information
- 📍 Missing accessibility features for disabled users
- 🔤 Poor English translation quality
- 🗺️ Map access errors (403 errors)
- ⚙️ Time display bugs (reversed hours/minutes)
- 🔐 Limited functionality in English language mode

**Commonly reported bugs**

- App crashes when searching for routes
- Crashes on iPhone 5, iPhone X, and iPhone 11
- Language switching defaults to Hebrew or Arabic despite English selection
- Time display reversed (minutes in hours place, hours in minutes place)
- Search function fails to recognize valid station names (e.g., 'Ben Gurion')
- Empty search results and loading errors
- Map access returns 403 error
- App freezes during peak times and train delays
- Timetable data not updating in real-time for delays
- iOS 8 and iOS 11 compatibility issues
- Journey planner crashes on search button press
- Timezone calculation errors for users outside Israel
- Gibberish display instead of Hebrew text

**Most requested features**

- Real-time delay notifications and updates
- Accessible carriage position information for disabled passengers
- Push notifications for schedule changes and special events
- Direct text input for station names instead of scrolling
- Extended schedule view (past and future times)
- Improved UX/UI design and optimization
- Better support for iPhone X and newer devices
- Fare information display before payment
- Wake-up alarm functionality improvements
- Real-time updates for service disruptions

## Newest reviews (16 of 79)

### 3/5 — Independent People with disabilities

*2025-07-13, version 9.9*

When are you going to add position of accessible carriages to the app?  The impossible step down into the train is dangerous.

### 3/5 — The English on this app is pretty amateur.

*2021-11-15, version 2.91*

Whoever did the English translations for this app clearly has a very limited understanding of the language.

### 1/5 — Really?? That’s the best you can do???

*2019-12-18, version 2.71*

Consistently crashes. Horrible and uncomfortable user interface and user experience. Israel is packed with computer scientists. It really cannot be that hard to build a decent app....

### 3/5 — It does the job

*2019-11-17, version 2.71*

The app does the job. I just hope that such a railway could potentially have a better designed and functional app.

### 1/5 — Application crashes on iPhones

*2019-11-13, version 2.71*

Can’t get time tables application crashes , I updated it but it doesn’t help.

### 1/5 — Not working

*2019-11-05, version 2.7*

The moment I hit the search button it’s shut down the app

### 1/5 — עדכון לא טוב בכלל

*2019-11-04, version 2.7*

אפליקציה נסגרת כל פעם שאני מנסה לחפש מסלול

### 1/5 — קריסת אפליקציה

*2019-11-04, version 2.7*

Each time I open the app on my iPhone XR, it crashes

### 1/5 — Crashes on almost every request

*2019-11-04, version 2.7*

This app used to be fairly reliable, but recently it has started crashing every time one sends a request in the “journey planner”. 
Very frustrating!!!

### 1/5 — מתרסקת האייפון 11

*2019-10-30, version 2.7*

לא עובדת באייפון 11.

### 1/5 — Horrendous

*2019-08-20, version 2.63*

With all the computer whizzes  in Israel you would think the railroad could find someone to write an app that actually works (speaking about English - no idea other languages) 

Problem a.it freezes b. It tells me no trains at the time I want (according to the app, the train I’m now on- doesn’t exist)

I’ve only tried the journey planner. Thank goodness the website is excellent. I’d have given no stars if that option existed.

### 1/5 — Buggy and unresponsive

*2019-07-25, version 2.63*

Very annoying bug when selecting the time of train (the minute is in place of hours and the hours in place of minutes)

### 1/5 — Won’t stay in English.

*2019-06-26, version 2.63*

No matter how hard I try it keep changing to Arabic. There seems to be a bug that it confuses English and Arabic

### 1/5 — English

*2019-06-24, version 2.63*

The app has an English option but the system only displays in Arabic and Hebrew

### 2/5 — באגים

*2019-05-28, version 2.63*

השעות מוצגות בצורה הפוכה כבר חודשים. לדוגמה: 55:22. נכון ל-28 במאי 2019, האפליקציה מציגה ג׳יבריש במקום עברית.

### 1/5 — אין גישה למפה

*2019-04-25, version 2.63*

בזמן ‏תכנון הנסיעה אין גישה למפה כאשר לוחצים על הכפתור של המפה מופיע 403 error דף זה אינו זמין ‏אנא פתחו את דף זה מחדש או חזרו אליו מאוחר יותר.

חוץ מיזה הכל טוב כשיתוקן הבעיה אני יוסיף עוד כוכבים.

## Most critical reviews (10 lowest-rated)

### 1/5 — terrible

*2025-09-28, version 10.3*

this app is terrible . i was blocked and i don’t know why or how to resolve it

### 1/5 — Language

*2024-04-02, version 7.24*

The app works fine. But the previous version allowed you to switch languages. Now only Hebrew.

### 1/5 — if it ain’t broke don’t fix it

*2024-02-22, version 7.0*

this feb 2024 update doesn’t recognize ‘ben gurion’ as a search term for destinations although it appears in the destination list.
the app worked perfectly for me until this update.

### 1/5 — No clear rates in the app

*2022-10-19, version 3.211*

Apparently, the cost from point A to B is a guarded secret. There are no prices. 
To understand the cost, you must choose a payment solution that asks you to purchase a multi-usage card- without telling you the cost of the trip. 

It's not designed for tourists/ travellers.

### 1/5 — לא עובדת כבר שנה

*2021-01-29, version 2.82*

אשמח אם תתקנו

### 1/5 — Crashes in English

*2021-01-09, version 2.82*

Erm... crashes in English, what more is there to say..?

### 1/5 — איציק

*2020-11-30, version 2.75*

האפליקציה גרועה

### 1/5 — זמנים נוספים במסך התוצאות

*2020-02-14, version 2.71*

במסך ״לוח זמנים״ שמופיע כמסך תוצאות בתכנון מסלול, תאפשרו לראות תוצאות שהן אחרי ולפני השעה שהמשתמש חיפש.
כרגע המשתמש חייב לחזור למסך החיפוש ולעדכן את הזמנים שוב ושוב וזה מעצבן ומתיש.

זה פיצ׳ר בסיסי. היחידי שבגללו האפליקציה נמצאת אצלי בטלפון. לפחות תעשו שהוא יעבוד כמו שצריך.

*המשתמש צריך להיות מסוגל לראות *הרבה* תוצאות קדימה ואחורה. נגיד לפחות חצי יום קדימה וחצי יום אחורה.

גם במסך הזמנים האפליקציה מבלבלת.
בבקשה תשלמו לUX טוב שיעשה אפליקציה טובה יותר

### 1/5 — Poorly functioning app

*2020-02-04, version 2.71*

I really wish they would make this app better. Generally very annoying disfunctioning app.

### 1/5 — Unstable when you need it most

*2019-12-23, version 2.71*

The app is generally slow and unstable, but doubly so when train delays occurs (presumably due to the added server load). Are trains running late and you’re hoping to figure out which platform you should be on - forget about it! Crashes, randomly empty search results, and endless loading times are to be expected.

## Most praised reviews (10 highest-rated)

### 5/5 — New app has lots of nice features

*2025-08-14, version 10.2*

There are a lot of good features to this app, including connecting buses. It updates delays and in general gives lots of information

### 5/5 — Help

*2025-04-23*

It would be nice to see next to each scheduled train where the ♿️ carriages are because someone stupidly ordered carriages that don’t reach the platforms.
And 2 hours from herzlia to Nahariya or to ashkelon?  Don’t tell me ‘ain bikush’ please.  “If you build it they will come”

### 5/5 — אפליקציה פשוטה ולעניין

*2023-11-22, version 4.338*

אפליקציה קלה פשוטה ולעניין

### 5/5 — אין על סמוטריץ׳

*2020-01-30, version 2.71*

האפליקציה סך הכל בסדר

### 5/5 — Easy to use!

*2019-04-10, version 2.63*

This app provides all the information you need to navigate Israeli railways and is very clear and concise.

### 5/5 — Very easy to use!

*2019-04-03, version 2.63*

The app is verses to use and has great features like saving your ‘home’ station, calendar reminders, and a wake up alarm to make sure you get off at your stop!

### 5/5 — Good planner

*2018-12-28, version 2.61*

Excellent way to know when to take the train. Pay online to save time at the station. Have a good trip.

### 5/5 — Great app

*2018-11-27, version 2.06*

User friendly app.

### 5/5 — Dvir ()

*2018-06-15, version 2.03*

Good job all work good and perfect sync with the times 👌🏻

### 5/5 — Great app

*2018-01-11, version 2.02*

The app is very useful and reliable. Helps me get the right train on time

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*