# İstanbul Senin — Istanbul Senin Super App

> Istanbul's smart city super app for accessing services and city information. (iPhone/iPad app by Istanbul Büyükşehir Belediye Başkanlığı.)

- Source: https://appshunter.io/ios/app/istanbul-senin/id1534342254 (this page in markdown: same URL + `.md`)
- Developer: [Istanbul Büyükşehir Belediye Başkanlığı](https://appshunter.io/developer/472272208)
- Category: Lifestyle, News
- Price: Free
- Rating: 4.19/5 from 109 App Store ratings · 88 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 117 MB
- Languages: English, German, Turkish
- Released: 2021-05-26
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/istanbul-senin/id1534342254/reviews.md

## What is İstanbul Senin?

What is Istanbul Senin?
It is a new generation smart city application where the people of Istanbul can easily access all the services they would need.


Super City’s Super Application: Istanbul Senin
Istanbul Senin is serving all Istanbul residents with dozens of features that would make your life easier.


Applications That Make Your Life Easier in One Application!
We gathered the services that the people of Istanbul need the most and filled them into İstanbul Senin. Thus, you will be able to access all these services from a single point, free of charge and easily, and make your life easier by handling the transactions you have been dealing with for days on your smartphone in a few steps. Moreover, you can enjoy the contents of Istanbul's historical texture, tastes, cultural and artistic events.


Access to All Services with Digital Identity
With Istanbul Senin, you can safely, easily and seamless access nearly 100 mini apps that offer various services through digital identity.


With QR Code Payment in Transportation and Many More Services
Your credit cards, Istanbulkart and identity card that you will add to your electronic wallet in the application will be with you all the time safely. You can perform your transactions safely and quickly with our mini apps such as İSKİ, İGDAŞ and İstanbulkart. In addition to making bill payments through Istanbul Senin, you can also make your shopping and transportation payments quickly and practically.


Fast and Easy Support About Istanbul
With Canlı Destek, where you can access detailed answers to your questions and complaints, Istanbul Senin will enable you to easily communicate with IBB.


Free and Unlimited Internet Connection
With IBB Wi-Fi you can connect to the internet free of charge and unlimitedly in public transportation and thousands of connection points in the city.

Free Event Tickets and Entrances
Through the Istanbul Senin superapp; with İBB Kültür and IBB Etkinlik mini apps, you can get hundreds of free concerts, tours, workshops, theaters and movie screening tickets in thousands of locations at many points of the city and you can also enter many of İBB spaces free of charge.

## Key features

- Access to nearly 100 mini apps
- Digital identity for secure access
- QR code payments for transport and bills
- Electronic wallet for cards
- Live support for city inquiries
- Free and unlimited public Wi-Fi
- Free event tickets and entrances

## What do users think of İstanbul Senin?

Overall sentiment: negative

**Pros**

- 💡 Comprehensive super app consolidating Istanbul services
- 🎨 Cultural and artistic initiative for Istanbul
- 💳 Istanbul Card top-up functionality
- 🌟 Ambitious vision for city integration

**Cons**

- 🐛 Frequent app crashes and freezing
- ⚠️ Requires internet to access free WiFi service
- 🌍 Only works with Turkish SIM cards and Turkish ID
- 🔐 Privacy concerns about data collection
- ⏱️ Extremely slow performance and heavy app
- 🗣️ Only available in Turkish language
- 📱 Incompatible with older iOS versions
- 🔑 Difficult password reset process
- ❌ Non-functional QR code generation
- 🚫 Inaccessible for tourists and foreigners
- 🔄 Inconsistent functionality across features
- 📡 Poor WiFi connection reliability
- 🎯 Confusing and cluttered user interface
- 💔 Removed previously working features

**Commonly reported bugs**

- App crashes on launch, especially on iPhone 6s and older models
- Blank white screen after login
- QR codes not generating in education and culture apps
- Registration SMS not arriving
- Registration form not progressing despite correct input
- App freezing and becoming unresponsive
- Bus schedule information displaying incorrectly
- Istanbul Card balance loading errors
- Duplicate notifications being sent
- App not opening without mobile internet connection
- Content not loading properly
- Shortcuts disappearing from home screen
- Webview elements not functioning correctly
- Login credentials not being accepted

**Most requested features**

- Multi-language support (English, German, Russian)
- Support for foreign phone numbers and non-Turkish IDs
- Offline WiFi access without requiring internet connection
- Improved password recovery mechanism
- Better UI/UX design with simpler navigation
- Support for older iOS versions (iOS 12 and below)
- Separate, simpler applications instead of super app
- Real-time bus tracking accuracy
- Support for international app stores
- Keychain integration for password management
- Improved QR code functionality

## Recent user reviews (10 of 88)

All indexed reviews: https://appshunter.io/ios/app/istanbul-senin/id1534342254/reviews.md

### 5/5 — Tek uygulama

*2026-05-31, version 15.27.4*

Tüm ihtiyaçları tek bir yerde toplayan tek uygulama. Gayet verimli.

### 5/5 — The good thing but Istanbul Senin

*2026-05-24, version 15.27.4*

Very first

### 5/5 — Harika!

*2026-01-14, version 15.27.4*

Istanbul’u bi kultur sanat sehri yapmak icin didinen belediyenin harika girisimi. Cok severek kullaniyoruz

### 1/5 — REZALET

*2025-11-05, version 15.27.4*

Uzun zamandır gördüğüm her adımı sorunlu hiçbir şeyi doğru çalışmayan, internete yarım yamalak bağlanan, kendi wifisi ile bile uygulamayı açmayan…. Kanser eden bir şey… TEK KELİME REZALET

### 1/5 — Çalışmıyor

*2025-11-02, version 15.27.4*

Açılmıyor

### 1/5 — Çalışmıyor

*2025-09-28, version 15.27.4*

Sadece Türk Sim kartı ile çalışıyor, gerçekten üzücü

### 1/5 — Uygulama eski

*2025-09-23, version 15.27.4*

Uygulama düzgün çalışmıyor. Yükleme yapamıyorsun. Bir defa yükleyebildin,ikincisinde çalışmadı. Çok yavaş.
Diğer İstanbul kart Türkiye harici ülke store’larına maalesef açık değil.

### 1/5 — Not user friendly

*2025-05-25, version 15.27.4*

One of the worst app in terms of finding what you need. Try to see how others like Suica in Japan works. A lot of misleading and wrong info causing to waste your money.

### 1/5 — Mantık dışı

*2025-04-28, version 15.24.4*

Wi-Fi için yüklediğimiz uygulama internet bağlantısı olmadan açılmıyor bu ne saçma sapan bir iş internet erişimim olsa bu dandik uygulamayı ne yapayım

### 1/5 — Bir süre kullanmayın

*2025-03-24, version 15.24.4*

İBB’ye yönelik yolsuzluk soruşturması kapsamında gündeme gelen konulardan biri de İstanbul Senin mobil app aracılığıyla elde edilen kullanıcıların kişisel verilerinin hukuka aykırı şekilde toplandığı, işlendiği ve hatta bu verileri üçüncü taraflarla paylaşarak ticari kazanç elde edildiği ya da seçmen yönlendirme gibi siyasi amaçlarla kullanıldığı öne sürülüyor.

## Frequently asked questions about İstanbul Senin

### What is Istanbul Senin?

Istanbul Senin is a smart city application designed for Istanbul residents. It acts as a super app, consolidating dozens of services into a single, easy-to-use platform. The goal is to simplify daily life for citizens by providing access to essential city functions and information.

### What kind of services does Istanbul Senin offer?

The app offers access to nearly 100 mini apps covering a wide range of services. This includes transportation payments via QR codes, bill payments for utilities like İSKİ and İGDAŞ, managing your Istanbulkart, and accessing city information. It also provides free and unlimited internet access through IBB Wi-Fi and free tickets to cultural events.

### Is Istanbul Senin free to use?

Yes, Istanbul Senin is completely free to use for all Istanbul residents. There are no charges for downloading the app or accessing the majority of its services. The app is designed to make city life easier without incurring additional costs for users.

### How can I pay for things using Istanbul Senin?

You can securely add your credit cards, Istanbulkart, and identity card to the application's electronic wallet. This allows for quick and practical payments for shopping, transportation, and bills through various mini apps within Istanbul Senin. QR code payment functionality is integrated for many services.

### Can I get help or support through Istanbul Senin?

Yes, the app features a 'Canlı Destek' (Live Support) option. This allows users to easily communicate with IBB (Istanbul Metropolitan Municipality) to get detailed answers to their questions and lodge complaints. It serves as a direct channel for user support regarding city services.

## Version history (last 5 releases)

### 15.27.4 — 2025-05-07

Istanbul Senin digital balance adding maximum amount has been updated.
Bug fixes have been made.

### 15.24.4 — 2025-03-13

We keep on improving İstanbul Senin to make your lives easier.

* Bug fixes and enhancements are made.

### 15.20.0 — 2025-01-06

We keep on improving İstanbul Senin to make your lives easier.

* Bug fixes and enhancements are made.

### 15.19.5 — 2024-12-23

We keep on improving İstanbul Senin to make your lives easier.

* Bug fixes and enhancements are made.

### 15.18.2 — 2024-11-26

Redirection, reporting and performence improvements have been made to the homepage tab usage.

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All apps by Istanbul Büyükşehir Belediye Başkanlığı: https://appshunter.io/developer/472272208

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*