# IT Glue

> Mobile access to the world's leading IT documentation platform. (iPhone/iPad app by Kaseya International Limited.)

- Source: https://appshunter.io/ios/app/it-glue/id1281698600 (this page in markdown: same URL + `.md`)
- Developer: [Kaseya International Limited](https://appshunter.io/developer/354566867)
- Category: Productivity
- Price: Free
- Rating: 1.90/5 from 7 App Store ratings · 72 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 28 MB
- Languages: American English
- Released: 2017-09-16
- Data updated: 2026-07-23
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/it-glue/id1281698600/reviews.md

## What is IT Glue?

Stay on top of your clients’ business anytime, anywhere. 
The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience. 
Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever. 

Key Features: 
• Pin frequently accessed assets for quicker access to the information you use most. 
• Improved barcode and QR scanning for faster asset searches and updates. 
• Take and upload photos or files more easily than ever with a simplified attachment workflow. 
• View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device. 
• Use native mobile functionality such as click-to-call or launching maps directly from address links. 
• Touch ID or Face ID for fast and secure access to the app. 
• Fully encrypted end-to-end communication between mobile and web. 
• Quickly audit password changes or manage them with ease: create, update, or delete as needed. 
• Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO). 
• Automatically generate secure One-Time Passwords (OTPs) in your documentation. 

What our partners are saying about IT Glue: 
 “IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.” 
 – Jeffrey Bowles, ACT 360, Barrie, ON 

 “This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day." 
 – Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK 

Never leave your clients’ details out of sight. Download the app now! 
You must have an IT Glue account and an internet connection to use the app.

## Key features

- Pinned assets for quick access
- Improved barcode and QR scanning
- Simplified photo and file uploads
- View and edit passwords and configurations
- Native mobile functionality integration
- Secure sign-in with MFA/SSO
- OTP generation

## What do users think of IT Glue?

Overall sentiment: negative

**Pros**

- 👍 Web app is great
- 👍 Redesigned interface looks better
- 👍 New update is great (2.0)
- 👍 Mobile app works quite well (tunermaniac-3)

**Cons**

- 🐛 App is unresponsive and slow
- 🐛 Navigation is difficult and broken
- 🐛 Login issues (MFA, FaceID, TouchID)
- 🐛 App frequently logs out
- 🐛 Interface glitches and doesn't align
- 🐛 Cannot view or edit documents
- 🐛 Photos not working
- 🐛 Lacks features compared to web app
- 🐛 No iPad version
- 🐛 Not optimized for newer iPhones (notch, dynamic island)
- 🐛 Expensive and not worth the cost
- 🐛 Copying/revealing one-time codes not possible
- 🐛 App crashes frequently
- 🐛 UI is atrocious and clumsy
- 🐛 Content doesn't fit on screen
- 🐛 Personal passwords hard to find
- 🐛 Search function is broken
- 🐛 Progress gets wiped randomly
- 🐛 Cumbersome to use
- 🐛 Basic functionality missing
- 🐛 Not user-friendly
- 🐛 Developing a mobile app poorly
- 🐛 Dumpster fire app
- 🐛 Awful and disappointing
- 🐛 Worthless and unusable
- 🐛 Terrible and shockingly bad
- 🐛 Garbage and needs updating
- 🐛 Barely functional
- 🐛 Clunky at best
- 🐛 Horrific and unusable
- 🐛 Waste of time
- 🐛 Not what you would expect
- 🐛 Mangelhafte Umsetzung (poor implementation)
- 🐛 Terribly unintuitive

**Commonly reported bugs**

- Login issues with MFA/TFA
- Face ID/Touch ID not working or forgetting settings
- App logs out frequently and immediately
- Photos not working when adding to documentation
- Cannot view or edit documents
- Interface alignment and display issues on various iPhones
- Buttons/icons hidden on screen
- App crashes at startup
- SSO unusable or in an endless authentication loop
- Cannot copy or reveal one-time auth codes
- Progress on documents gets wiped randomly
- Search function is broken
- Dynamic Island causing issues with navigation
- Screen shrinks to iPhone display on iPad
- Buttons cut off on top of the screen
- Cannot use TouchID to log in anymore
- UI doesn't work well on iPhone 14 Pro
- Cannot edit or add items by scanning serial number
- Web view to full IT Glue mobile site is slow
- iOS auto-fill from password manager not working
- Embedded passwords not accessible
- Only shows passwords, no other documentation

**Most requested features**

- iPad version needed
- More data entry and photo gathering on mobile
- Add documents section to the app
- Remember subdomain and email at login
- Keep session active with PIN/FaceID unlock
- Support for Face ID with SSO
- Password autofilling at login
- View documents in the app
- Integration with iOS passwords
- Auto fill passwords from password manager
- API integrations for links
- Permanently save credentials with Touch ID
- Access to documentation (not just passwords)
- MFA integrated into the app
- Push notifications for MFA
- Edit documents on the fly
- Face ID support
- Trust a specific device for login
- Biometrics valid for longer periods
- Allow editing of documents

## Recent user reviews (10 of 72)

All indexed reviews: https://appshunter.io/ios/app/it-glue/id1281698600/reviews.md

### 2/5 — It’s ok but…

*2025-08-21, version 2.0.1*

It could do with an iPad version

### 1/5 — Why MyGlue?

*2025-08-07, version 2.0.1*

Why waste your time, money, and resources developing another app, “MyGlue”, which is basically an exact copy of IT Glue, instead of just focusing on one and making it actually usable?

### 3/5 — Improved over being historically poor

*2025-06-11, version 2.0.1*

For the longest time it seemed like the phone app didn’t have much effort put in to it. Looking things up was a pain or almost impossible. I can finally look up passwords and interface doesn’t glitch or looks it would only load properly on a an ipad.

### 1/5 — In 6 years, barely improvement.

*2025-05-26, version 2.0.1*

Their web app is great.  The ability to document anything is great.  Their mobile app would serve the MSP space much better if you could do more data entry and photo gathering easier. 

While I understand it’s fairly good at retrieving passwords, but documentation is critical in our space.  It would be easy to get a tech to drop in some info while on site.  There is less success getting them to remember to do it when returning to the office.  

Make it easy.

### 5/5 — Major redesign

*2024-12-19, version 2.0.0*

Finally! The previous interface was just bad and this one is 180° different and looks much better.

### 5/5 — New update is great

*2024-12-19, version 2.0.0*

Love 2.0 so much better.

### 1/5 — Don’t even bother

*2024-11-12, version 1.17.1*

If you made a list of all the things an app should not do, this app has them all and then some. It needs to be scrapped and started over.

Here we are 5 years later and this app is still a dumpster fire.

### 1/5 — Awful

*2024-11-01, version 1.17.0*

I’m not sure if developers are joking or PM’s at ITGlue have no idea how to manage developers. If you don’t know how to develope a mobile app for IT documentation take a look at competitions. High school developer would do it better. Disappointed !

### 1/5 — Absolutely worthless

*2024-08-30, version 1.17.0*

I love their main product but their mobile app is unusable. It’s a literal dumpster fire. When you have a client that has sub folders and passwords within those sub folders, I would expect to see folders that I can select when I’m looking for a password. Nope, not how it works. The mobile app ignores the folders and lists every single password as a giant list. You’ll never be able to find the password if you’re looking for a “modem” and you have 32 entries that are labeled modem for 32 locations all within their separate sub folder. Maybe I’m using the app wrong but I don’t think so.

### 1/5 — Buggy - Photos Not Working - Can’t view docs

*2024-08-22, version 1.16.1*

Hitting the + button doesn’t seem to work when attempting to add a photo to documentation. This goes for the android version as well. Interface and overall usability pales in comparison to Hudu. You can mostly just check passwords and can’t pull up documentation. Severely needs an overhaul.

## Frequently asked questions about IT Glue

### What does IT Glue Mobile do?

IT Glue Mobile provides on-the-go access to the IT Glue platform, allowing users to manage IT documentation, view client information, and access sensitive data like passwords and configurations from their mobile devices. It aims to improve efficiency for onsite technicians and service delivery.

### What are the key features of IT Glue Mobile?

Key features include pinning frequently accessed assets, improved barcode and QR scanning for faster searches, simplified photo and file uploads, the ability to view and edit passwords and configurations, integration with native mobile functions like click-to-call, and secure sign-in options like Touch ID/Face ID, MFA, and SSO.

### Is IT Glue Mobile free to use?

The application requires an IT Glue account to use, indicating that it is part of a subscription-based service. While the mobile app itself may not have a separate cost, access to its functionality is tied to an existing IT Glue subscription.

### What are the system requirements for IT Glue Mobile?

To use IT Glue Mobile, you must have an active IT Glue account and a stable internet connection. The description does not specify operating system requirements, but it is designed for mobile devices.

### How does IT Glue Mobile help IT technicians?

The app empowers onsite technicians by providing immediate access to all necessary client IT documentation and asset information. Features like pinned assets, faster scanning, and simplified file management help them service clients more efficiently and stay productive in the field.

## Version history (last 5 releases)

### 2.1.0 — 2026-01-15

iPad support with a responsive layout

### 2.0.4 — 2025-11-29

- include personal passwords in search results

### 2.0.3 — 2025-10-28

Fix the global search for accounts with a large amount of flexible assets

### 2.0.1 — 2025-02-13

Version 2.0.1 
 - Fixed bug related to Configuration Types

### 2.0.0 — 2024-12-18

What’s New in Version 2.0: 
• Redesigned user experience for a more intuitive, modern interface. 
• Pin your most-used assets for instant access anytime. 
• Enhanced barcode and QR scanning for faster workflows. 
• Effortless file and photo attachments with a simpler, faster process.

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All apps by Kaseya International Limited: https://appshunter.io/developer/354566867

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*