# IT Glue — user reviews > 72 indexed App Store user reviews of IT Glue by Kaseya International Limited, rated 1.90/5 from 7 ratings. - Source: https://appshunter.io/ios/app/it-glue/id1281698600/reviews - App overview in markdown: https://appshunter.io/ios/app/it-glue/id1281698600.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 5 ## What do users think of IT Glue? Overall sentiment: negative **Pros** - 👍 Web app is great - 👍 Redesigned interface looks better - 👍 New update is great (2.0) - 👍 Mobile app works quite well (tunermaniac-3) **Cons** - 🐛 App is unresponsive and slow - 🐛 Navigation is difficult and broken - 🐛 Login issues (MFA, FaceID, TouchID) - 🐛 App frequently logs out - 🐛 Interface glitches and doesn't align - 🐛 Cannot view or edit documents - 🐛 Photos not working - 🐛 Lacks features compared to web app - 🐛 No iPad version - 🐛 Not optimized for newer iPhones (notch, dynamic island) - 🐛 Expensive and not worth the cost - 🐛 Copying/revealing one-time codes not possible - 🐛 App crashes frequently - 🐛 UI is atrocious and clumsy - 🐛 Content doesn't fit on screen - 🐛 Personal passwords hard to find - 🐛 Search function is broken - 🐛 Progress gets wiped randomly - 🐛 Cumbersome to use - 🐛 Basic functionality missing - 🐛 Not user-friendly - 🐛 Developing a mobile app poorly - 🐛 Dumpster fire app - 🐛 Awful and disappointing - 🐛 Worthless and unusable - 🐛 Terrible and shockingly bad - 🐛 Garbage and needs updating - 🐛 Barely functional - 🐛 Clunky at best - 🐛 Horrific and unusable - 🐛 Waste of time - 🐛 Not what you would expect - 🐛 Mangelhafte Umsetzung (poor implementation) - 🐛 Terribly unintuitive **Commonly reported bugs** - Login issues with MFA/TFA - Face ID/Touch ID not working or forgetting settings - App logs out frequently and immediately - Photos not working when adding to documentation - Cannot view or edit documents - Interface alignment and display issues on various iPhones - Buttons/icons hidden on screen - App crashes at startup - SSO unusable or in an endless authentication loop - Cannot copy or reveal one-time auth codes - Progress on documents gets wiped randomly - Search function is broken - Dynamic Island causing issues with navigation - Screen shrinks to iPhone display on iPad - Buttons cut off on top of the screen - Cannot use TouchID to log in anymore - UI doesn't work well on iPhone 14 Pro - Cannot edit or add items by scanning serial number - Web view to full IT Glue mobile site is slow - iOS auto-fill from password manager not working - Embedded passwords not accessible - Only shows passwords, no other documentation **Most requested features** - iPad version needed - More data entry and photo gathering on mobile - Add documents section to the app - Remember subdomain and email at login - Keep session active with PIN/FaceID unlock - Support for Face ID with SSO - Password autofilling at login - View documents in the app - Integration with iOS passwords - Auto fill passwords from password manager - API integrations for links - Permanently save credentials with Touch ID - Access to documentation (not just passwords) - MFA integrated into the app - Push notifications for MFA - Edit documents on the fly - Face ID support - Trust a specific device for login - Biometrics valid for longer periods - Allow editing of documents ## Newest reviews (14 of 72) ### 2/5 — It’s ok but… *2025-08-21, version 2.0.1* It could do with an iPad version ### 2/5 — iOS 17 *2023-12-04* Grossi problemi di utilizzo con ios17 e iPhone pro: impossibile anche tornare indietro nelle schermate avendo Dynamic island ### 2/5 — Remember sign-in info *2023-09-12, version 1.14.1* It would be extremely useful to simply remember the ‘subdomain’ and ‘email’ at the login screen. The app itself is somewhat usable, but very cumbersome. Attempting to find an initial admin password in front of a customer takes no less than 5 min and makes us look foolish. Some cleanup and polishing would make this easily a 4-star app. ### 1/5 — Absolutely awful *2023-06-21, version 1.14.1* Face ID was working for a hot minute now it’s impossible to get it to work. App immediately logs out as soon as it loses focus / backgrounds, forcing you to spend 2 minutes in front of customers to log back in. The app is behind a locked iPhone, there is absolutely no reason it should be logging itself out every time. Huge inconvenience and it’s costing us productivity of our technicians. This has to be a joke. ### 1/5 — Update this garbage *2023-06-09, version 1.14.1* This app is garbage. Put some money and time into updating it to a useful app that works. On a 14 pro max the buttons cut off on top of the screen. Also get Face ID working. It’s a PITA to have to type in my password every other second when the app logs you out. Get documents viewable from the app. Make it feel likes it’s an app written in the 21st century. You have your sales people calling me about every other day. Put your resources into your products and development first and foremost. Will stay away from Kaseya software until your model changes and I would recommend to any one else to do the same. ### 1/5 — Don’t do it *2023-05-20, version 1.14.1* This company is out for one thing, it’s your money. ### 2/5 — It works but features are lost with ios updates *2023-04-24, version 1.14.1* It like using a port-a-potty, you have no choice. ### 1/5 — 6 years and this thing just gets worse *2023-04-21, version 1.14.1* You need to login CONSTANTLY. In the past FaceID would work for a couple hours, no longer. Literally every 5 minutes you need to authenticate and put in MFA. Kaseya has taken a bad product and keeps making it worse. IT Glue should be ashamed of themselves for producing and not fixing or maintaining this app. ### 1/5 — Impossible to use *2023-03-29, version 1.14.1* Can’t use TouchID to log in anymore. The setting is there, but I can’t enable it. No, I don’t have SSO so that’s not the problem. ### 2/5 — Needs work *2023-03-07, version 1.11.0* Difficult to navigate, missing important features on app, interface doesn’t display properly, no integration with IOS passwords, needs to be updated with the functionality available on the web app/website ### 1/5 — Slow and Unresponsive *2023-01-25, version 1.11.0* Slow and Unresponsive. The UI don’t work well in the iPhone 14 Pro. ### 1/5 — Useless *2023-01-12, version 1.11.0* Can’t edit, can’t add items by scanning serial number, UI is unresponsive. Don’t bother. ### 1/5 — Only use IT Glue because I have to *2023-01-12, version 1.11.0* It glue is very slow all the time, progress on a documents get wiped randomly, search function is always broken. ### 2/5 — Clunky at best. *2022-11-29, version 1.11.0* Works a bit but mostly clunky. Logging in is a pain in the butt and a frequent occurrence because the app hangs often. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why MyGlue? *2025-08-07, version 2.0.1* Why waste your time, money, and resources developing another app, “MyGlue”, which is basically an exact copy of IT Glue, instead of just focusing on one and making it actually usable? ### 1/5 — In 6 years, barely improvement. *2025-05-26, version 2.0.1* Their web app is great. The ability to document anything is great. Their mobile app would serve the MSP space much better if you could do more data entry and photo gathering easier. While I understand it’s fairly good at retrieving passwords, but documentation is critical in our space. It would be easy to get a tech to drop in some info while on site. There is less success getting them to remember to do it when returning to the office. Make it easy. ### 1/5 — Don’t even bother *2024-11-12, version 1.17.1* If you made a list of all the things an app should not do, this app has them all and then some. It needs to be scrapped and started over. Here we are 5 years later and this app is still a dumpster fire. ### 1/5 — Awful *2024-11-01, version 1.17.0* I’m not sure if developers are joking or PM’s at ITGlue have no idea how to manage developers. If you don’t know how to develope a mobile app for IT documentation take a look at competitions. High school developer would do it better. Disappointed ! ### 1/5 — Absolutely worthless *2024-08-30, version 1.17.0* I love their main product but their mobile app is unusable. It’s a literal dumpster fire. When you have a client that has sub folders and passwords within those sub folders, I would expect to see folders that I can select when I’m looking for a password. Nope, not how it works. The mobile app ignores the folders and lists every single password as a giant list. You’ll never be able to find the password if you’re looking for a “modem” and you have 32 entries that are labeled modem for 32 locations all within their separate sub folder. Maybe I’m using the app wrong but I don’t think so. ### 1/5 — Buggy - Photos Not Working - Can’t view docs *2024-08-22, version 1.16.1* Hitting the + button doesn’t seem to work when attempting to add a photo to documentation. This goes for the android version as well. Interface and overall usability pales in comparison to Hudu. You can mostly just check passwords and can’t pull up documentation. Severely needs an overhaul. ### 1/5 — Big fan but this app is terrible *2024-04-29, version 1.15.1* I love the web based product but this app is shockingly bad. It appears they’ve made it as difficult as possible to login. ### 1/5 — Personal passwords hard to find *2023-11-09, version 1.14.1* Our org wants employees to use ITGlue for both customer and personal passwords. Personal passwords can only be found in web app and take 5 steps to get into them. Hard to view web app and search is difficult to use. Not really impressed. ### 1/5 — No Face ID with SSO *2023-08-19, version 1.14.1* We need to sign in with MFA every time the app starts. There should be an option to be able to keep the session active with PIN/FaceID unlock at least for a week. The interface could be a bit more intuitive. ### 1/5 — Lot of bugs *2023-07-02, version 1.14.1* Honestly, having access to our clients documentation and passwords through an app is exactly what we wanted at our company. Now we must face the fact that this app is, for the most part, completely unusable. We are all a bit disappointed by this. Moreover, this is our experience: - The app is unresponsive: Navigation is a real pain. It takes a really long time after clicking an element for the loading to actually happen. It brang us back to the age of IE. Seriously, I am spamming every element I clicked on, in the hope that it will eventually open. - Navigation feels broken: After we went from the Organization tab, to one client (organization), then one asset type, and finally an asset, we need to follow the same path backward to be able to navigate to another Organization. It feels odd not to simply click on the Organization tab to go backward. - Weird display experienced on iPhone 12 Mini: That part is an observation on my part. The display is inappropriate on my iPhone 12 Mini. Edges are cutting the search bar and the bottom tabs. It mades it a dunting task when trying to use those features e.g. searching a particular asset. Regards, ## Most praised reviews (10 highest-rated) ### 5/5 — Major redesign *2024-12-19, version 2.0.0* Finally! The previous interface was just bad and this one is 180° different and looks much better. ### 5/5 — New update is great *2024-12-19, version 2.0.0* Love 2.0 so much better. ### 4/5 — Good Start *2019-06-07, version 1.5.0* Big fan of IT Glue and MyGlue! Apps could be greatly improved if MFA was integrated. I could then tell clients to just download the My Glue app and not need to worry about needing a separate MFA app. Logging in would be smooth, unlike now where I need to switch between apps to obtain a MFA code. As other reviewers have pointed out, Touch ID is only available for a short period (forgotten after ~day of inactivity), after that I have to go into Settings > Accounts & Passwords (iCloud Keychain) > search for my ITGlue credentials > copy my long secure password to my clipboard and paste it into the app. Would be much better if the app allowed for password autofill like other apps. ### 4/5 — Awesome system *2018-01-19, version 1.2.0* I can’t believe you have this for the iPhone but not iPad. Only 4 stars until you get it on a bigger screen. ### 3/5 — Improved over being historically poor *2025-06-11, version 2.0.1* For the longest time it seemed like the phone app didn’t have much effort put in to it. Looking things up was a pain or almost impossible. I can finally look up passwords and interface doesn’t glitch or looks it would only load properly on a an ipad. ### 3/5 — Needs more *2024-05-21, version 1.15.1* Please add the documents section. It kills my soul that this is not in place. This app becomes an inconvenience more than anything if small things like this aren’t addressed. ### 3/5 — Still no iPad app? Come on… *2024-02-18, version 1.15.1* Fortunately the app works great in either Chrome or Safari, but we need a native iPad app to support FaceID & such. pretty please! 🙏🏻 ### 3/5 — Screen alignment issue *2023-10-07* Although all the functionalities are there, the screen just doesn’t align properly at least on my iPhone 13 Pro Max. ### 3/5 — Content doesn’t fit on screen *2022-08-22, version 1.11.0* Using iPhone 12 mini. Content is rendered up in the title bar, underneath clock/battery/wifi symbols etc. Seems to want to log out all the time. Annoying to the point I don’t want to use it. ### 3/5 — No iPad app *2021-06-02, version 1.10.1* Mobile app works quite well but the lack of iPad app is pretty disappointing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*