# Itacho Sushi Rewards — user reviews > 53 indexed App Store user reviews of Itacho Sushi Rewards by Jay & Jov Pte Ltd. - Source: https://appshunter.io/ios/app/itacho-sushi-rewards/id1154637415/reviews - App overview in markdown: https://appshunter.io/ios/app/itacho-sushi-rewards/id1154637415.md ## Newest reviews (15 of 53) ### 1/5 — Bad app and quality *2021-12-25, version 5.7* Disgraceful. Never going back to this restaurant again. ### 1/5 — Wow *2021-02-04, version 5.6* Terrible UX and UID that doesn’t quite follow industry norms for an app. The ordering process was a torture. They made it mandatory to download this app to place an order. Navigation was a problem , and you can’t even leave a remark or note. Staff have to do it manually by going into the kitchen which was worse than the POS system before the pandemic. Hopefully the dev put at least some effort into the whole user experience or at least try. ### 1/5 — Terrible *2020-09-26, version 5.0* Terrible app. Terrible service. ### 1/5 — Wtf. Cant even make payment. Account blacklist check failure. *2020-05-10, version 5.2* Wtf ### 1/5 — Cannot removed credit card *2020-03-15, version 5.0* There isn’t anyway to remove the credit cards from app. This is horrible. ### 1/5 — Impossible to order *2020-01-20, version 5.0* No other way to order other than downloading an app with no apparent use. Staff doesn’t bother to serve you if you can’t download the app. Clunky, cumbersome and a bother to use. ### 1/5 — Why is this mandatory??? *2019-11-23, version 5.0* The fact that they have removed the conventional method of ordering food replacing it with this half baked app which only adds to the trouble of the customers is extremely annoying. Not only do we have to download the app, the app functions extremely slowly as well. UI is messy and everything is not optimised. Food was okay but the ordering experience left a bad taste in my mouth. ### 1/5 — bad service attitude *2019-08-18, version 4.8* will never go there any more！！ ### 1/5 — Possibly the worst app I’ve ever used *2019-07-24, version 4.7* This app is aggressively terrible. It’s super, super slow—even changing pages in the menu takes forever—and keeps popping out error messages. It would undoubtedly be quicker and less annoying to order with a wait staff. I would give it 0 stars if it were possible. ### 1/5 — Slow app *2019-06-25, version 4.7* Photos take forever to load ### 1/5 — Productivity really? *2019-04-06, version 4.6* Case of good intentions gone bad, poor execution and forcing paying customers to use an app that doesn’t seem to either improve the customer experience and a major turn off. Stick to making sushi instead. ### 1/5 — Awful user experience *2018-10-13, version 4.4* Clearly designed for maximum irritability for the user! Slow performance on TOP of confusing menu navigation. Excellent source of frustration. If you want a clearly unsatisfactory experience, you’ve come to the right place! Download and get ready to engage in one of Singapore’s worst restaurant apps!! ### 1/5 — Why? *2018-08-05, version 4.3* Making downloading the app mandatory to order on top of the already poor customer service and long wait times? Itacho’s really pushing the boundaries of horrible customer service. No thank you for riding of the success of the past and treating the customers that made you what you are today like utter rubbish ### 1/5 — Outlet at Bugis *2018-04-29, version 4.1* The tako wasabi in the app did not show that it was sold out but the waiter told us it was. The order went through and we had to pay for the meal even though we went mostly for the tako wasabi ### 1/5 — Poorly designed app *2018-04-22, version 4.1* The app in itself is hard to navigate, does not allow feedback and also creates an excuse for poor service in the restaurant. The overall feel is now worse than a fast food chain. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst than the previous app *2024-12-05, version 8.0* No functionality within this app. What is the point of changing it. ### 1/5 — Worst decision done by Itacho *2024-12-02, version 8.0* What is the reason for the massive app downgrade? It’s harder to nav, I cannot order, I cannot see what is on the menu. What is the point of the app again? ### 1/5 — Itacho Sushi App *2024-11-28, version 8.0* I missed the old app where I can place takeaway orders to save time. ### 1/5 — 👎 *2024-11-17, version 6.3* 👎👎👎 ### 1/5 — Lousy app *2024-11-01, version 7.8* Is the HQ in Malaysia? Last time I used to be able to order food in advance on app. Now I can’t. So I can’t order take away. This update is a downgrade. ### 1/5 — The new app is absolutely useless for customers who want to take away *2024-10-15, version 7.8* This app is really bad and useless. ### 1/5 — Terrible app *2024-10-07, version 7.8* As much as I love dining at Itacho for many years, the app is really horrible to use. It is highly below expectations especially it should be of Japanese standard. Such a bad user experience that I’ve immediately deleted the app from my phone which my intention was to use it for takeaway at the Bishan outlet ### 1/5 — Terrible app *2024-10-03, version 7.7* Thought the revamp of the app would bring about an improvement, but turns out it was for the worse. The app in dark mode is barely legible, and there are no need functions. This is truly regression at its best, along with the quality of food at Itacho, what is the management thinking? ### 1/5 — Terrible UI in Update *2024-10-02, version 7.7* The dark mode looks hideous and I could barely read any words. Why the app was redesigned with no new purpose is beyond me. ### 1/5 — App doesn’t work! *2022-10-12, version 5.7* App doesn’t work! ## Most praised reviews (10 highest-rated) ### 5/5 — Rating *2019-06-19* Food- Great Service- Great Everything- Great App- Great Great/100 Pin me... Written by your Master Herobrineez, OBEY MY COMMAND!! bye! 😁 ### 5/5 — Great Improvement! Well Done 👍👍👍 *2018-04-15, version 4.1* Can now make payment within the App without having to visit the counter. Just pay and walk out. Easy to use & Much faster checkout. ### 5/5 — Not bad. *2017-02-14, version 1.7* While queuing you can actually scroll through the Apps to see what to order. And once seated you can straight send the order. ### 5/5 — Quick, easy, no bugs *2017-01-22* Both the app and the restaurant are 5-star. Best in Singapore. ### 5/5 — Itacho *2017-01-22, version 1.1* The food is nice. It is so convenient to order by using the app. ### 5/5 — Very good *2017-01-19, version 1.6* nice food and staff ### 4/5 — Useful app *2020-08-14, version 5.3* Actually this app is much better than to rely on the service staffs to take our order. Customers can order directly from it, unlike last time when we had to try hard to catch the attention of the staffs. May I suggest that you add a “help” function, as my credit card had long expired and I don’t know where to change a new card detail. Even the helpful cashiers I approached were unable to find where to edit the details. ### 4/5 — Useful in ordering *2017-01-21, version 1.1* Needs a dropdown menu to search for promotional item. ### 3/5 — Why can’t open the app ? *2018-03-20, version 3.4* It says update! But I can’t update to new version. Pls check ### 2/5 — Drains data like thirsty hippo *2018-11-19, version 4.4* A simple order made using the app drained 76mb of my data, even though I browsed the food mostly on the physical menu and only ordered through the app. Terrible! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*