# iTalkBB — user reviews

> 115 indexed App Store user reviews of iTalkBB by iTalk Global Communications, Inc., rated 3.10/5 from 63 ratings.

- Source: https://appshunter.io/ios/app/italkbb/id514896649/reviews
- App overview in markdown: https://appshunter.io/ios/app/italkbb/id514896649.md
- Rating breakdown: 5★ 24 · 4★ 7 · 3★ 6 · 2★ 3 · 1★ 23

## What do users think of iTalkBB?

Overall sentiment: negative

**Pros**

- 💰 Affordable international calling rates
- 🌍 Works globally with WiFi or data connection
- 🎯 User-friendly interface and easy to use
- 🔊 Clear voice quality for calls
- 📱 Convenient for travelers and expats
- ✨ Free for existing iTalkBB home service customers
- 📞 Multiple calling options (WiFi and cellular minutes)

**Cons**

- 🐛 Frequent crashes and app instability
- 📵 Cannot receive SMS verification codes
- 🔌 Poor connectivity and connection errors
- 🔊 Inconsistent voice quality with echo/lag
- 🚫 Messages not received reliably
- ⚠️ Automatic logout issues requiring frequent re-login
- ❌ App doesn't work with certain iOS versions
- 🔐 PIN verification failures
- 📱 Incompatibility with newer devices (iPhone X, iPad Air)
- ⏸️ Service disabled when switching between WiFi and cellular
- 😤 Poor customer service and support
- 💸 Unexpected charges and billing issues

**Commonly reported bugs**

- Cannot receive SMS verification codes
- App crashes on startup
- Automatic logout requiring re-login
- PIN code verification not working
- Calls disconnect immediately after dialing
- LTE/cellular data calling fails on iPhone
- App not compatible with iOS 6, iOS 8, iOS 10, iOS 12.2
- Silent mode issue after using app
- Dialing pad call button not visible on iPad
- App crashes on Huawei Nova 3e
- Cannot receive calls from US when in China
- Voice message download failures
- WiFi calling with poor quality
- One-way audio (other side cannot hear)
- App stuck on welcome page after iOS update

**Most requested features**

- Receive SMS messages to US number while in China
- Support for Korean language
- iPhone X full-screen compatibility
- Ability to manually add favorites from recent calls
- Remember login across devices without re-verification
- Access iPhone contacts directly in app
- Dark mode option
- Better notification system

## Newest reviews (17 of 115)

### 3/5 — Can not get SMS verification code

*2022-12-23*

Can not get SMS verification code

### 2/5 — Bad APP

*2019-09-01*

Could not get notifications! Could not call out to US.

### 2/5 — Cannot get any notification

*2019-07-19*

I have registered a Chinese number but I never get any notification for phone call or message from the app. So the app is useless for anyone wants to contact me in China. I give 2 stars because I can call my Chinese friends using the app so it’s not completely useless.

### 1/5 — Go north

*2019-07-14*

无法使用。客服一问三不知，app下载之后根本无法连入网络

### 3/5 — Not stable and need a new feature!

*2019-06-30*

Everything worked well initially.  however from time to time I had trouble listening to voicemail in the app, or getting phone calls or texts sent to my number in mainland China.  

Missing a feature:  when I was in China using the China SIM card, it would be great if I can receive SMS messages sent to my US phone number.   Please add this feature!

### 1/5 — Crashes after iOS updated to v12.2

*2019-04-23*

It worked fine without big issues, but crashes every time after recent iOS update

### 1/5 — No work

*2019-02-16*

Work bad. It’s terrible!!!

### 1/5 — ItalkBB cell phone app

*2019-01-31*

It doesn’t work all the time. I think 90% do not work with data connection calls. For wifi calls are better. WhatsApp works better.

### 1/5 — Service always busy during peak hours

*2018-12-23*

The connection is really bad with or without the internet. I basically cannot use their service all the time during the peak hours (between 8-9am China time). Voice quality is extremely bad because there is always echo or lagging. I recommend to use WeChat chat, which is free and quality is much better

### 3/5 — iPhone X（ios 12.1.1)无法使用手机LTE流量拨出任何电话

*2018-12-16, version 5.3.4*

在italkbb app设置完全正确时：

亮点：WI-FI任何情况下都能正常拨出电话；
手机分钟数在我所在城市也能正常拨出电话。

暗点：最为重要的手机流量拨打电话却无法实现：电话一经拨出，随即被挂断，出现提示“对方无应答...”

结果就是，为了打个电话，必须在设置里手动选择Wi-Fi或分钟数。

==============

尽管如此，italkbb的安卓版本却非常好用，值得称赞，我用了好多年，从没遇到过任何问题。然而它的苹果版，却出现了手机流量无法拨打电话的情况。

在此真诚希望italkbb技术人员能尽快修复苹果版的缺陷，让客户用得开心。

### 1/5 — Occupied with bugs

*2018-11-11*

I cannot receive calls from the US when in China. The app only shows the calling number and always fail to download the voice msg. Too many bugs to use it comfortably.

### 1/5 — Worst service ever

*2018-10-28*

Both Phone and TV services are bad, and customer service is worst, it’s easy to get the service but it’s so hard to cancel them, they keep tell you the cancellation department are busy and will call you back, I have been calling them in the past four days and still not able to cancel my services.

### 1/5 — No pin received after app installed.

*2018-08-22*

Can not receive any PIN number .

### 1/5 — Lots of improvement expected

*2018-07-19*

So annoying that mobile minutes calling is disabled whenever you connect to WiFi and you need to re login - and there is no “Re-login” in the menu. WiFi calling usually with poor quality.

### 2/5 — Doesn’t work in iPad Air (MNV22LL/A1566)

*2018-06-14*

In the iTalkBB dialing pad, the call button doesn’t appear because the 12 number buttons are too large. It worked in my iPad Pro.

### 1/5 — Not good any more

*2018-05-23*

Sad to see this software is going down, seldom okay to work...what’s going on with Italkbb??

### 1/5 — Crashed repeatedly on Huawai Nova 3e

*2018-05-12*

I installed a copy into Huawei Nova3e phone. But it crashed every time I opened it. Please test it and fix it.

## Most critical reviews (10 lowest-rated)

### 1/5 — Every once a while will not receive messages

*2025-07-31*

They knew there is a problems, but they are not go to fix the problems! They just want you to upgraded for high price package!

### 1/5 — Difficult to use

*2025-02-21*

Unable to send new messages

### 1/5 — Does the app still work?

*2024-11-27*

Does this app still work and get updated recently? It seems the support is discontinued.

### 1/5 — cant have code

*2024-05-15*

cant have code

### 1/5 — 无法获得短信验证码！

*2023-03-15*

电话获得也不行，因为软件断了

### 1/5 — Cannot receive SMS verification code

*2023-01-29*

Cannot receive SMS verification code

### 1/5 — cannot get SMS verification code

*2023-01-13*

can no longer getting SMS verification code. so i cannot login the app. poor service.

### 1/5 — 无法使用。请速更新app。或者退款。

*2021-05-15*

更新

### 1/5 — Automatically logout.  Bug

*2021-04-15*

Always logout itself. You have to login again and again. While you login, it requires to send a verification text code to your mobile number. Why I need this app  if I have a mobile phone which can receive your text code, very strange design logical bug. Need to fix this bug.

### 1/5 — Always logout

*2020-01-20*

Always automatically logout

## Most praised reviews (10 highest-rated)

### 5/5 — 问题

*2023-09-30, version 5.3.5*

我们的17091305068电话只能打出，不能接电话请帮忙介决，谢谢了，等答复！

### 5/5 — 夭壽讚

*2020-01-03, version 5.3.5*

使用上感覺還可以，朋友圈內大多使用順暢

### 5/5 — Good

*2019-02-14*

Very low charge but quality fair enough.
I can receive text message from China and have a Chinese telephone number, just $1 per month.
I would recommend my friend to sign up italkbb mobile.

### 5/5 — 不适配iphone X

*2018-01-10, version 5.2*

既然已经更新了，为什么还不适配iphone X呢？其他的app基本全都适配iphone X的全面屏了，所以现在看i talk bb的app感觉好丑！

### 5/5 — Visual voicemail is awesome!

*2017-08-02*

Very user friendly. LOVE the UI design.

### 5/5 — Me

*2017-05-27, version 4.3*

Wonderful!

### 5/5 — Awesome

*2017-04-26, version 4.3*

Best VoIP service. Love it.

### 5/5 — Free calls to Korea that work

*2016-11-14, version 4.0*

Works well for me!

### 5/5 — 更新ios 10 无法正常使用

*2016-10-04, version 4.0*

更新ios 10 无法正常使用，在更新之前都一直没有任何问题，更新之后就只停留在欢迎页面！删除多次重装都是一样！

### 5/5 — Best app for international calls

*2016-04-23, version 3.2*

Very stable and clear even in some places with weak coverage. Barely have breaks. Highly recommend for calling internationally.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*