# ITarian Mobile > Mobile ticket management for customer service requests. (iPhone/iPad app by ITarian LLC.) - Source: https://appshunter.io/ios/app/itarian-mobile/id1439461224 (this page in markdown: same URL + `.md`) - Developer: [ITarian LLC](https://appshunter.io/developer/1439461223) - Category: Productivity, Utilities - Price: Free - Rating: 1.90/5 from 13 App Store ratings · 11 written reviews indexed - Age rating: 4+ - Requires: iOS 7.1 · 25 MB - Languages: American English - Released: 2018-10-27 - Data updated: 2026-06-03 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/itarian-mobile/id1439461224/reviews.md ## What is ITarian Mobile? Here's an easy way to track your customer requests even when you are mobile via ITarian Mobile! ITarian Mobile is a mobile version of ITarian platform. With Service Desk (ticket management) which is part of ITarian platform, it allows you to view, create, track, manage tickets, update ticket info and more wherever you are and whenever you want. ITarian Mobile application enables overall view on tickets by categorization and provides easy way to support customer request. All these amazing features are now available for mobile and FREE. Features: - Create new tickets - Edit info and details of tickets - Total view on open, assigned to you, overdue and unassigned tickets - Get ticket updates and alerts as notifications on your mobile device - And more.. ## Key features - Create new tickets - Edit ticket information - View ticket status (open, assigned, overdue) - Receive ticket updates and alerts - Mobile ticket management ## Recent user reviews (10 of 11) All indexed reviews: https://appshunter.io/ios/app/itarian-mobile/id1439461224/reviews.md ### 1/5 — App is unusable - literally! *2024-07-26, version 1.3.5* As several others have noted, you cannot even log into the app. I get an message: “Error. Can't get your Staff info. Please try again later.” Apparently this has been going on since 2022! Today’s date is 7/26/2024!! Shame, because the website version works and seems reasonably well thought through. ### 5/5 — Works flawlessly now *2024-05-21, version 1.3.5* We switched from Spiceworks to the Itarian service desk and it’s been working great. I like the layout of the app and have no issues over the last 4 months of using it. ### 5/5 — Works great now! *2024-02-01* Service Desk has come a long way and it’s working great. I’m glad I gave it another shot. The website and app seem to be working great. Now if we could get SSO support it would be perfect for our use case. ### 1/5 — Use to work *2023-01-23, version 1.3.5* You all need to fix this issue that’s been in since nov 2022 will not let you login says can’t login your staff try again later. There’s no where to turn for support what’s the point of paying thousands of dollars for their services but they can’t update or fix their app. ### 5/5 — Don’t give it one star because you didn’t set it up yet *2022-06-05, version 1.3.5* I found that I could only login to the app after I setup the Helpdesk on the website. I also setup the Apple certificates, just in case. Great app! Can’t believe all that you get for your money. Patch management is a snap now! Ignore the low ratings for not being able to login. They should change the error to say “Setup the server first” ### 1/5 — Can’t login. *2021-06-07, version 1.3.5* This seems to be a problem for awhile. ### 1/5 — Can’t even log in. *2021-05-15, version 1.3.5* It’s pretty bad when you can’t even get past the login screen. ### 1/5 — Don’t install *2021-02-18, version 1.3.5* Same model mapping on-line web browser is buggy don’t install ### 1/5 — I can’t sign in *2020-05-07, version 1.3.5* When I signed up it said I needed to setup 2 factor authentication. It instructed to get the app and scan QR code on the web page. I opened the app and the only option was to sign in. I put name, password and country in and it only returns a message that is labeled “model mapping”. The security must be so tight that this product can’t even be accessed by users. I deleted the app and crossed Itarian off my list of products to consider. ### 1/5 — Can’t sign in *2020-04-24, version 1.3.5* Trying to sign in and a response appears that just says “model mapping”. ? ## Frequently asked questions about ITarian Mobile ### What can I do with ITarian Mobile? ITarian Mobile allows you to view, create, and manage customer service tickets directly from your mobile device. You can edit ticket details, track their status, and receive real-time notifications for updates. ### Is ITarian Mobile free to use? Yes, ITarian Mobile is completely free to download and use. There are no hidden costs or subscription fees associated with its core functionality. ### What devices does ITarian Mobile support? ITarian Mobile is designed for Apple devices, including iPhone, iPad, and iPod. It is compatible with iOS operating systems. ### How often is ITarian Mobile updated? The latest version of ITarian Mobile is 1.3.5, which was last updated on April 13, 2019. Future updates will depend on the developer's release schedule. ### What is the age rating for ITarian Mobile? ITarian Mobile has an age rating of 4+, making it suitable for a wide range of users. This rating indicates general appropriateness for younger audiences. ### Does ITarian Mobile have ads? No, ITarian Mobile does not contain advertisements. The app is ad-free, allowing for an uninterrupted user experience. ### What are the main ticket categories available in ITarian Mobile? ITarian Mobile provides a total view of tickets, including open, assigned to you, overdue, and unassigned tickets. This categorization helps in efficiently managing your workload. ### What do users think of ITarian Mobile? Based on the available data, ITarian Mobile has a rating of 1.9 stars from 13 ratings. This suggests that users have had mixed experiences with the application. ## Version history (last 2 releases) ### 1.3.5 — 2019-04-13 Minor bug fixes ### 1.0 — 2018-10-27 No release notes. ## Apps similar to ITarian Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [NinjaRMM Screenshare Utility](https://appshunter.io/ios/app/ninjarmm-screenshare-utility/id1549589861) | 3.1 (19) | Free | Productivity | | [Hudu Mobile](https://appshunter.io/ios/app/hudu-mobile/id1636549436) | 3.6 (5) | Free | Productivity | | [Microsoft 365 Admin](https://appshunter.io/ios/app/microsoft-365-admin/id761397963) | 4.7 (5,797) | Free | Productivity | | [NinjaOne Mobile](https://appshunter.io/ios/app/ninjaone-mobile/id1416138607) | 2.6 (65) | Free | Productivity | | [NoMachine](https://appshunter.io/ios/app/nomachine/id874286563) | 2.9 (116) | Free | Productivity | | [Pulseway](https://appshunter.io/ios/app/pulseway/id405566169) | 4.6 (615) | Free | Productivity | ## More apps by ITarian LLC - [Endpoint Manager MDM Client](https://appshunter.io/ios/app/endpoint-manager-mdm-client/id1442190233) - [Itarian QuickTicket](https://appshunter.io/ios/app/itarian-quickticket/id1493006412) - [Itarian Remote Desktop](https://appshunter.io/ios/app/itarian-remote-desktop/id6446903090) - [ITarian Mobile v2](https://appshunter.io/ios/app/itarian-mobile-v2/id6758345513) All apps by ITarian LLC: https://appshunter.io/developer/1439461223 ## Related topics [itarian mobile](https://appshunter.io/ios/topics/itarian-mobile) · [itarian llc](https://appshunter.io/ios/topics/itarian-llc) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-03.*