# itel NOW > Mobile app for submitting material samples for lab analysis and testing. (iPhone/iPad app by ITEL Laboratories, Inc..) - Source: https://appshunter.io/ios/app/itel-now/id1128202643 (this page in markdown: same URL + `.md`) - Developer: [ITEL Laboratories, Inc.](https://appshunter.io/developer/502491184) - Category: Business - Price: Free - Rating: 4.00/5 from 1,936 App Store ratings · 51 written reviews indexed - Age rating: 4+ - Requires: iOS 15.5 · 150 MB - Languages: American English - Released: 2016-09-17 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/itel-now/id1128202643/reviews.md ## What is itel NOW? itel NOW takes the feedback received from users of the original itel NOW and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find itel NOW a progressive step forward in claims app technology. itel NOW guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. Live support is available Monday-Friday, 8AM-9PM Eastern Time. ## Key features - Streamlined claims workflow - Video guidance for photo and measurement submission - Checklist and icons for photo review - Progress feedback on test submissions - Intuitive navigation - In-app material testing (carpet, wood, vinyl, siding, roofing) - Option to send physical samples ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/itel-now/id1128202643/reviews.md ### 5/5 — Good *2026-07-10, version 3.8.13* Good app ### 5/5 — Major time saver *2026-05-20, version 3.8.12* This product is absolutely awesome. It saves us months at a time. Throughout the year that is! I currently work for a major restoration company. (Servpro) Now Imagine sending through the post office …samples of flooring and waiting for results that can take 24 to 48 hours, after every 30 jobs we’ve saved about a month worth of waiting …..180 jobs and you’ve saved yourself about a half of a year of waiting. I know the numbers sound crazy, but men lie women lie numbers don’t. You can get the results back in around 30 minutes. If that’s not a game changer then the game must be over. And the winner is Itel Now. ### 5/5 — Does it ever work *2025-12-31, version 3.8.8* This has got to be the worst app ever reset password over and over and never lets me in ### 1/5 — Independent Adjuster *2025-08-07, version 3.8.6* Fellow IAs, do NOT waste your time much less money on this mobile kit. They will kick back every single sample and make your life miserable. You’ll have to return to sites to perform on site photo tests for the same reason with larger things like cabinets for which you can’t harvest a sample. Avoid the ITEL app at all costs. It is the furthest thing from a time saver. ### 1/5 — ITEL accuracy *2025-07-18, version 3.8.6* The last five years ITEL accuracy has shot down tremendously. Ten to fifteen years ago, I could trust an ITEL report about 85%. Today’s ITEL is maybe 50% at best. I don’t know what’s changed at ITEL but someone needs to take a look at systems that should be in place or further training that may be needed. I’ve been in the flooring industry for 36 years. I installed for over 25, became a certified flooring inspector and flooring sales and repairs specializing in insurance restoration. The inaccuracy is astounding. ### 2/5 — Not what I expected *2025-07-10, version 3.8.6* I sent my samples in over a week ago and have yet to hear back from anyone ### 1/5 — Waste of time and life *2025-05-13, version 3.8.6* The app crashes all the time. Won’t load. Kills timelines. Asks for material information that it should be providing. Gives pricing based on made up numbers from suppliers that do not exist with caveats that state pricing may have to be cross checked. We are obligated to use this to waste more time on something that could just be handled with standard line item pricing. Shouldn’t be mandatory to use with carriers. Should only have to be used when something is in question. All it accomplishes is wasted time and life.. oh it does add needless frustration. ### 1/5 — Not what you’d expect *2025-04-23, version 3.8.6* They’ll find a match there will be multiple colors. All the legwork will be on you to drive around to the supply house and physically match existing siding to new. $184 a pop l, there are better and cheaper services out there. ### 5/5 — Review *2024-11-07, version 3.8.3* Should not let insurance company state how to do it tell you should be telling the insurance companies how you do I tell and they can adjust for that ### 4/5 — Itel app *2024-10-02, version 3.8.3* It will not open and there is no phone number for support. Ugh!! ## Frequently asked questions about itel NOW ### What does ITEL Now do? ITEL Now is a mobile application designed to help users submit photos and measurements for lab analysis of various materials like carpet, wood, laminate, vinyl flooring, siding, and roofing. It guides users through the process, provides feedback, and even allows for some material testing directly within the app. ### What are the key features of ITEL Now? Key features include a streamlined claims workflow, video tutorials to guide users through each step, checklists and icons for reviewing photos, progress feedback on test submissions, intuitive navigation, and the ability to test certain materials directly in the app or send physical samples. ### Is ITEL Now free to use? Based on the provided information, ITEL Now is a free application. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description. ### What materials can be tested with ITEL Now? The app allows users to test carpet, wood, laminate, vinyl flooring, siding, and roofing. This enables users to skip sending physical samples for these specific material types. ### How can I get support if I have issues with ITEL Now? If you encounter any issues or have feedback, you can contact ITEL immediately by calling 800-890-4835 or emailing support@itelinc.com. Live support is available Monday through Friday, from 8 AM to 9 PM Eastern Time. ## Version history (last 5 releases) ### 3.8.15 — 2026-07-21 itel NOW Mobile App – Updates & Improvements - Enhanced overall app workflow for a smoother user experience - Implemented various bug fixes to improve stability and performance ### 3.8.14 — 2026-07-16 itel NOW Mobile App – Updates & Improvements - Enhanced overall app workflow for a smoother user experience - Implemented various bug fixes to improve stability and performance ### 3.8.13 — 2026-06-04 itel NOW Mobile App – Updates & Improvements - Enhanced overall app workflow for a smoother user experience - Implemented various bug fixes to improve stability and performance ### 3.8.12 — 2026-04-24 itel NOW Mobile App – Updates & Improvements - Enhanced overall app workflow for a smoother user experience - Implemented various bug fixes to improve stability and performance ### 3.8.11 — 2026-02-19 ITEL has made the following enhancements to the ITEL Now Mobile App: General App • Improved workflow changes and bug fixes ## Related topics [itel now](https://appshunter.io/ios/topics/itel-now) · [itel](https://appshunter.io/ios/topics/itel) · [itel now app](https://appshunter.io/ios/topics/itel-now-app) · [xactimate](https://appshunter.io/ios/topics/xactimate) · [xactimate mobile](https://appshunter.io/ios/topics/xactimate-mobile) · [alacrity connect](https://appshunter.io/ios/topics/alacrity-connect) · [bramptonme](https://appshunter.io/ios/topics/bramptonme) · [coating inspector](https://appshunter.io/ios/topics/coating-inspector) · [mi laboratorio](https://appshunter.io/ios/topics/mi-laboratorio) · [symbility](https://appshunter.io/ios/topics/symbility) · [nondestructive testing](https://appshunter.io/ios/topics/nondestructive-testing) · [itel mobile dialer](https://appshunter.io/ios/topics/itel-mobile-dialer) · [siding](https://appshunter.io/ios/topics/siding) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*