# iTHINK Financial Banking App — user reviews > 71 indexed App Store user reviews of iTHINK Financial Banking App by iTHINK Financial Credit Union, rated 3.25/5 from 8 ratings. - Source: https://appshunter.io/ios/app/ithink-financial-banking-app/id347874673/reviews - App overview in markdown: https://appshunter.io/ios/app/ithink-financial-banking-app/id347874673.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Is iTHINK Financial Banking App safe? Not enough ratings yet to assess iTHINK Financial Banking App. ## Is iTHINK Financial Banking App legit? iTHINK Financial Banking App appears to be a legitimate app. The AppsHunter Legitimacy Score for iTHINK Financial Banking App is 90 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of iTHINK Financial Banking App? Reviews of iTHINK Financial Banking App are mixed: the Finance app is rated 3.3/5 from 8 App Store ratings. What users like most: easy to use, user-friendly interface. Top complaints: app crashes frequently, login issues. Summarized from real user reviews. **Pros** - 👍 Easy to use - 👍 User-friendly interface - 💳 Card control feature - 💸 E-deposit functionality - 🔒 Secure app - biometric login - 💸 Fund transfers - 💳 Card freeze option - 🚀 Fast performance (some users) - 📱 Mobile banking convenience **Cons** - 🐛 App crashes frequently - 🐛 Login issues - 🐛 App freezes - 🐛 Online deposit issues - 🐛 Zelle not working - 🐛 Face ID not working - 🐛 App not closing properly - 🐛 Security questions required repeatedly - 🐛 Bill pay issues - 🐛 Slow performance - 🐛 Outdated interface - 🐛 Inconsistent functionality - 🐛 App not working on new iPhones - 🐛 Does not retain sign-in info - 🐛 Blank screen on opening - 🐛 Poorly designed layout - 🐛 App redirects to mobile website **Commonly reported bugs** - App freezes after login - Online deposit function is awful, checks rejected - Zelle fails to send money with no explanation - Blank screen when opening app (iOS 16.5) - Face ID and registration must be re-enabled often - Face ID not working on iPhone 13 Pro iOS since update - App no longer returns to sign-on screen at logout - App won't close on iPhone 13 Pro Max - App crashes when trying to eDeposit a check - App logs out after taking check picture - Bill pay date selection is tedious - Cannot download statements, only view PDF - App is slow to log in and sign out doesn't work - App requires security questions every time - App not working on iPhone 11 - App looks like a desktop page, not a legit mobile app - App takes you to Safari to log in - Check deposit goes to a blank screen - App loops at username entry screen - ATM locator doesn't work - App crashes when opening to look up something - App not loading, requires exiting and returning **Most requested features** - Add alerts for card usage - Add a physical check register online - Improve bill pay date selection (calendar) - Add ability to download statements - Add fingerprint/Face ID login - Improve transaction history display (more than 5) - Add available vs actual funds display - Add check deposit via camera - Modernize the app's look and feel - Improve ATM locator functionality ## Newest reviews (10 of 71) ### 2/5 — Deposit issue *2024-01-23, version 43.0.9* Overall, the app is OK. However, the online deposit function is awful. Half of the time the check is rejected either immediately or hours later ### 2/5 — Blank Screen When Opening App *2023-06-19* The app always worked in the past, but with iOS 16.5, it’s no longer working :( **Developer response:** Hello Sistasoo, we apologize for the inconvenience you have experienced. With certainty, we know the iOS Version 16.5.1 update functions on the iPhone 12 Pro Max without any issues. An older model may not support the most recent update. If you have a newer model, rebooting your phone may help. Please feel free to contact our customer support team at serviceplus@ithinkfi.org or call our Call Center at 800-573-5100 for assistance. Thank you for doing business with us and for being the best part of iTHINK Financial. ### 2/5 — Does not retain sign in info *2022-12-31, version 43.0.5* The overall functionality is good but, Face ID and registration must be reenabled often. I use multiple other banking apps and this has not been a problem. ### 3/5 — Face ID doesn’t work *2022-05-27, version 42.0.8* Face ID hasn’t worked on iPhone 13Pro iOS since the 42.0.8 update about 90 days ago! And app no longer returns to sign on screen at log out - SWC just spins continuously until you manually close the app. ### 3/5 — App won’t close *2022-05-15, version 42.0.8* The app won’t close on iPhone 13 pro max. This just started. You have to shut it down by swiping it off screen. Otherwise it works well. ### 2/5 — FaceID registration is never saved. *2021-10-22* Just as their Billpay doesn’t work well in Safari, apparently registering for FaceID is too complicated to get right the first time. There are two places to enable FaceID account > security > additional authentication, as well as under the screen where you can register devices. I’ve tried enabling both. I’ve tried to register 5 times in the last week, and any time I have to reinstall the app, or change phones, I have to try the same 5 attempts each time. The app doesn’t seem to remember my user information either. ### 2/5 — Need to be updated *2021-06-05, version 40.3.7* Can you please add alerts to the mobile app. I need alerts from when my card is being used! Please update the app. ASAP! ### 3/5 — Bill pay needs fixed *2020-09-21* Having to scroll through month, day and year is annoying as hell. Could you please provide a calendar type selection or at least pre-fill the earliest available pay date. It takes twice as long to schedule a payment than it in the old app. ### 2/5 — Slower server/login *2020-07-31* Why is the app so slow when logging forms mobile device it was never this slow but every since the credit union switch names it take for ever to login. Also, when trying to sign out it don’t work you just have to close the window. I like to sign out to feel secure. Please fix this ### 5/5 — Very convenient and easy to use. *2020-06-30, version 40.3.3* This app is very user-friendly! ## Most critical reviews (10 lowest-rated) ### 1/5 — New App Is Horrible *2026-09-24* The new update to the entire banking UI is clunky, not user friendly, feels like it’s complete AI slop. It’s just a total mess. Feels like 100 steps backwards. ### 1/5 — Do not bank with them *2026-04-17* I’ve been with iTHINK for a decade now and as soon as I got a car loan with them, they completely switched up on me. They don’t communicate with me, 10k was taken out of my account and I’m about to take them to court for it. They had no explanation. This app is trash as well. Everytime you use the chat it just gives you a service number because they can’t help you. This whole bank is just fraud. 10/10 do not recommend banking with them. If I could put the screen shots up I would. ### 1/5 — Not working since last update *2025-07-12, version 43.2.0* I updated app yesterday and now it won’t work ### 1/5 — Just turn away, run and never look back *2025-03-28, version 43.1.5* This is the worst auto refinance company with the worst app you will ever see in your life. It doesn’t matter how low the APR is. Just take your auto loan somewhere else run away and never look back. ### 1/5 — Never want to bank with them again *2024-02-01* Their website is already hard enough to use. I thought the app might help but it’s just as terrible. I can’t even use it. It just freezes after I log in. Even with the financial perks they offer, the difficulty in managing anything with them is so rough I don’t ever want to use their services again. **Developer response:** Hi djYAAAS. We're truly sorry to hear about your experience with our website and app. Your feedback is invaluable to us, and we're committed to improving our platform to ensure a smoother user experience for all our members. Please know that we take your concerns seriously, and our team is actively working to address any technical issues causing freezing and usability difficulties. Your satisfaction is our top priority, and we're here to assist you every step of the way. Thank you for bringing this to our attention, and we apologize for any inconvenience it may have caused. Thank you for being a valuable member of iTHINK Financial! ### 1/5 — Zelle does not work *2023-11-18, version 43.0.9* Some reason zelle won’t send money. It keep saying sorry we failed to make your request. And does not give me an explanation on why it’s failing. ### 1/5 — Very poorly written app *2021-11-26, version 41.0.6* I’m shocked how many bugs the app has when used with my new iphone. Every other use requires resetting options. I have concerns about the security. Over all disappointing. ### 1/5 — APP ALWAYS REQUESTING SECURITY QUESTIONS EVERY TIME DESPITE BEING ON SAME PHONE FOR OVER 2 YEARS *2021-08-11, version 41.0.6* I’ve had this app on my phone for over 3 years, and each time I’m trying to check my balance, it would still require my security questions after I have already entered my correct login information. Makes me hardly even bother to open it, unless it’s extremely important. ### 1/5 — Cannot remotely deposit a check with the app *2021-04-23, version 40.3.7* I cannot remotely deposit a check with the iThink App. After I enter the data on the check, and take the front picture of the check, the app logs out and lands back at the app logon screen. I am running iOS 14.4.2 on an iPhone 7 Plus. ### 1/5 — Horrible app *2020-08-25, version 40.3.5* Besides being slow it does not give an option to download statements, you can only see the PDF version but that is it. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-01-24, version 43.1.5* I love the new enhancements! ### 5/5 — IThink Financial credit union *2025-01-12, version 43.1.5* I love this app, super easy, and always improving. ### 5/5 — Great app *2025-01-10, version 43.1.5* I love how easy the app is to use! ### 5/5 — Love this app *2025-01-10, version 43.1.5* Very easy to use and love that I can send money with Zelle ### 5/5 — Love *2025-01-10, version 43.1.5* The app has excellent features and is very easy to use. The app is very secure. ### 5/5 — Great app. Easy to use. *2022-02-16* The app works really well! Appreciate the account snapshot as soon as I open the app as well as the Biometric integration. Let’s me manage my accounts without being close to a branch. **Developer response:** Hello MericX2. Thank you for the 5-star rating. We appreciate you doing business with us and for being the best part of iTHINK Financial! ### 5/5 — Baixinha *2022-02-16, version 42.0.8* I love this app! Please don’t change it. Thank you for all the features and security the app provides. ### 5/5 — Love iThink, wonderful app!! *2022-02-04* I love IThink Financial. Been with them for years and they’re the best. The app is great it has card control and e deposit which lets you deposit checks without having to go to the branch which is super convenient. ⭐️⭐️⭐️⭐️⭐️ **Developer response:** Hi Shelly! Thank you for the 5-star rating! We are pleased that our service and mobile app meet your expectations. Moving our members forward is what we do best. We value you as a member and appreciate you doing business with us! ### 5/5 — Mobile banking *2020-07-02, version 40.3.3* I love the ability to make an edeposit and transfer funds from my phone ### 5/5 — Love this app *2020-06-30* I love that you can do so many things on the app just signing in with your fingerprint. Transfers, check deposit, bill pay, loan payments, card freeze. Amazing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-29.*