# Itinerary Assistant — user reviews > 24 indexed App Store user reviews of Itinerary Assistant by SNCF, rated 4.33/5 from 137 ratings. - Source: https://appshunter.io/ios/app/itinerary-assistant/id945434433/reviews - App overview in markdown: https://appshunter.io/ios/app/itinerary-assistant/id945434433.md - Rating breakdown: 5★ 100 · 4★ 14 · 3★ 5 · 2★ 4 · 1★ 14 ## Newest reviews (4 of 24) ### 2/5 — Absolute Trash *2019-08-16, version 10.42* This app is utterly useless. The developers managed to find every way to circumvent convenience and common sense, creating a completely unusable app. Thanks for nothing, jerks. ### 1/5 — No French to English translation *2016-03-09, version 5.7* App says English & French. But no instructions explaining how to convert from one language to the other....REALLY!!! ### 1/5 — English??? Where? *2016-01-15, version 5.4* BS app. Don't bother ### 1/5 — Can't add ticket to Wallet!! Useless *2015-10-21, version 4.3* I can't add my ticket to my Wallet / Passbook app if I used my Grand Voyageur fidelity number to earn miles. What the heck is up with that? Please fix this bug!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossibly bad *2022-04-19, version 10.212.0* The app and the website in general fail to do the most simple thing to the site visitor: see train times. Awful functionality. It shouldn’t be this difficult to see all the train times in a day. It feels to show train times for certain parts of the day no matter how do you change the search criteria. It’s exasperating. I wish I could give it less than a star. ### 1/5 — I downloaded this app because of the strike *2019-12-17, version 10.50.1* Just like you and I breathe air, the French public workers strike. ### 1/5 — When the app is working... *2019-12-16, version 10.50.1* When the app is working... the staffis on strike. ### 1/5 — Garbage as usual *2019-09-05, version 10.43* Only in French as expected. Most people in the world do not speak French of course, including most of the tourists who come to visit. ### 1/5 — Do not use *2018-07-28, version 8.14* They force you to buy a ticket through oui, after cancelling all train from Paris due to a fire, there was no customer service to help make other arrangements at 9:00 at night. I had to book flights costing 600 euros at the last minute. Poor customer service ### 1/5 — Why no TGV trains? *2017-08-26, version 7.92* Really not helpful not having TGVs in the app ### 1/5 — OK app - Rude Staff *2017-07-06, version 7.24* 👎🏻👎🏻 ### 1/5 — Terrible app - Award for worst usability in App Store *2017-01-15, version 7.12* The interface of this app is just plain terrible. Plus, you can't even look up the prices of tickets ### 1/5 — French Style *2016-04-18, version 5.9* When you go outside of France ill make sure to have signs and instructions in ancient Greek ### 1/5 — No French to English *2016-03-13, version 5.7* After an hour playing with this app I cannot find out how to change the French to English. A serious waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2023-03-02* This is a great app. Please do not discontinue it. ### 5/5 — Chargement Pass Navigo *2021-05-31, version 10.89.1* Pour la 1ère fois je viens de recharger monvieux Pass Navigo dont je ne m’étais pas servi depuis longtemps car je vis aux Usa. En 5mn j’ai chargé avec mon IPhone, mon pass pour ma semaine de visite à Paris ! Bravo !!! ### 5/5 — Mr *2020-03-14, version 10.58* Kobir ### 5/5 — Vip barwary *2019-10-29, version 10.48* Good ### 5/5 — Very convenient *2018-06-01, version 8.10.1* Having everything in one place (ticket, discount cards, traffic info) makes this app extremely useful ### 5/5 — Language selection *2017-12-27, version 8.1* I am not sure what happened to the gentleman above, but the app default language is english when your phone is in english, and the settings to change the app from french to english are using nouns that are easily recognizable for an english person (same root). ### 4/5 — Pretty good app even for an English *2021-07-28, version 10.94.0* The only problem that I had with this app is not being able to take the next stop and buy bus tickets on regional transport. ### 4/5 — Working and useful *2018-03-14, version 8.6* There is a huge need to integrate the different services in one app. I get confused each time about where to change the tickets and where to retrieve them. ### 3/5 — Ligne N *2020-11-04, version 10.75.0* Mettez les mêmes informations concernant les trains ter ou tgv (image du train utilisé, infirmation sur l’affluence dans les wagons...) ### 2/5 — Not working on iOS13, don't update *2019-10-03, version 10.47* (previous version was not fully working, so I updated, now it crashes at launch... can't show my card.... iOS 13.1.1, iPhone 7+) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*