# iTOUCH Wearables — user reviews > 451 indexed App Store user reviews of iTOUCH Wearables by AX Technologies, rated 4.62/5 from 48,374 ratings. - Source: https://appshunter.io/ios/app/itouch-wearables/id1537946628/reviews - App overview in markdown: https://appshunter.io/ios/app/itouch-wearables/id1537946628.md - Rating breakdown: 5★ 36,036 · 4★ 6,639 · 3★ 2,426 · 2★ 615 · 1★ 1,098 ## What do users think of iTOUCH Wearables? Overall sentiment: negative **Pros** - 🤩 Best - 👍 Helpful - 🦄 Fun features - 🙌 Great app - ⭐ Amazing - 🥰 Love it **Cons** - 🐛 Glitchy - 🔍 Lacks settings - ⏰ Time issues - 📵 Disconnects often - 🤯 Frustrating - 🚫 Doesn't work - 🔋 Battery life issues - 🤖 Poor app experience **Commonly reported bugs** - Freezing screen - Sync issues - Incorrect time/date - Notifications not working - App crashes - Account issues **Most requested features** - Add more watch faces - Allow custom watch faces - Improve sleep tracking - Add more workout modes - Better calorie tracking - Sync with Apple Health ## Newest reviews (11 of 451) ### 3/5 — Where has the watch face gone? *2026-08-09, version 7.2.0* The watch doesn’t pair with health apps and only update stats from the current day if I opened the app on the phone. Nothing gets stored. But now the messages stopped coming through and watch faces that were the coolest part of this watch don’t show up anymore. The app says no watch face is found? ### 3/5 — Watch App *2026-08-06, version 7.2.0* I love this watch so much! But I still can’t figure out how to set a pin … ### 2/5 — Jillian Michaels and ITouch 4 *2026-08-02, version 7.2.0* App settings are ignored on watch. It ignores raise to Wake and starts off showing iver 3000 calories when turned on. Sends notifications that are turned off, and the ITouch Customer Service isn’t! ### 2/5 — Refresh delay *2026-07-16, version 7.2.0* It takes too long for the stats to update and also be correct on the activities that I do daily ### 2/5 — No watch face options *2026-07-16, version 7.2.0* Ive had this watch for a few years. The silicone band sometimes irritates my skin. I also no longer have watch face options to choose from ### 3/5 — Love watch ,not so much the new app *2026-07-16, version 7.2.0* I have an older smartwatch the sport 3 and the new app just does. It work right with it is constantly not updating and I have no watch faces available and I tried resetting my watch and now all my custom watch faces I made with the old app are gone off my watch so I’m stuck with watch faces I don’t want and an app that doesn’t like my watch but I love my watch so that’s a plus I guess ….can I get the old app back lol ### 3/5 — ITOUCH sport *2026-07-09, version 7.2.0* I love the watch but only has 3 different faces and everything I read tells me I can create my own by clicking settings in the upper lines on the upper left but there is no settings options there ### 3/5 — Watch faces not found after update *2026-07-09, version 7.2.0* The downloadable watch faces have disappeared from the App after the upgrade to v7.2.0 (264). There was a problem with the older app using an Air SE that would cause the watch to lose the custom watch face and revert back to the default face continually. I was hoping this update would solve this problem. But it introduces a completely new bug “No Watch Faces Found” ### 4/5 — Review *2026-07-06, version 7.2.0* My app shows none of my info ?! ### 4/5 — How to add contacts *2026-06-17, version 7.0.0* I love but I need to know how to add contacts from my iPad ### 3/5 — It’s ok *2026-05-31, version 6.9.0* I have my location on but the weather won’t update. It counts steps everytime I move my arm so I never know how many steps I actually take. Sometimes the sleep won’t upload to the app. This watch use to have a really good connection and I used to have no problems but not so much anymore. ## Most critical reviews (10 lowest-rated) ### 1/5 — Watch Faces *2026-08-18, version 7.2.0* My watch faces disappeared after I updated to this latest version. I reached out to customer service and they told me to delete the app and reinstall, restart my watch and my phone. I did all of that and I still don’t have my watch faces library. So now I’m just stuck with the three faces on the watch itself. It’s very frustrating. ### 1/5 — Jillian Michaels and ITouch 4 *2026-08-11, version 7.2.0* The tracking doesn’t zero out daily. The watch is impossible to use. It doesn’t lift to wake. Now the 4 refuses to connect at all. These watches sre garbage and the app is useless ### 1/5 — Horrible *2026-08-09, version 7.2.0* The glasses deleted all my imports from my roller coaster ride ### 1/5 — No Bluetooth connection *2026-07-25, version 7.2.0* Can’t connect my smart glasses. ### 1/5 — Its fine *2026-07-20, version 7.2.0* The watch is fine, distance traveled is extremely inaccurate but the steps, heart rate, and o2 seem mostly accurate. Though after the most recent update to the watch it has been randomly turning on and turning off all settings (sleep mode, dnd, ect.) it gets REALLY annoying especially when im trying to sleep, fix this please!!! Update: After the new ai update im no longer using the app or the watch. the watch sucks now anyways and dies in a day. ### 1/5 — App is Trash *2026-07-14, version 7.2.0* I recently purchased an iTOUCH Air 5 smartwatch. The watch is the best of all the generations I have owned, considering the face of my Air 4 fell apart from its casing. That said, the smarter the devices become, the app Is left behind. THIS APP IS TRASH-PERIOD NO QUESTION MARK-!!!!!EXCLAIMATION MARK/POINT. The drop down menu that includes the iTOUCH product type, smartphone operating systems or the current iTOUCH app version is not up to date when contacting customer support. Small details like that, must not be important to the company or the developers. The app consistently disconnects. It doesn’t matter if my smartphone phone is in my pocket, let alone 33 feet away. When the data transmits to the app, the app does not sync the correct data. These are known issues that have been existing since iTOUCH Air3. Please work on your app or scrap it and start working on a new one. What a shame the smarter your watch becomes, the more useless your app proves to be. ### 1/5 — Stop! Its a Scam! Don’t buy from this company *2026-07-13, version 7.2.0* I have place an order for my daughter’s birthday over a month ago. I have asked customer service for updates several times. The package never left their facility. I asked for a cancellation of my order and refund but they refuse. Don’t loose your money buying from this company… ### 1/5 — Data won’t sync to Apple health *2026-06-18, version 7.0.0* The old iTouch watch I had could do this. Why won’t this app connect to Apple health??? ### 1/5 — Not a good gadget😡 *2026-06-14, version 7.0.0* It is so hard to connect/ pair with. Always unreachable and disconnected to phone apps. Not recommendable. Waste of money ### 1/5 — A watch that does it keep the time in sync *2026-05-08, version 6.9.0* The watch keeps drifting minutes/ hours and becomes unless you reopen the app and sync the time with the app and watch every day. ## Most praised reviews (10 highest-rated) ### 5/5 — A *2026-08-10, version 7.2.0* A ### 5/5 — Update this pls *2026-08-02, version 7.2.0* Not enough watchfaces!!! ### 5/5 — Love it ! *2026-07-30, version 7.2.0* This app is amazing! I use my new outdoor watch and syncing my health data immediately after workouts! ### 5/5 — Very good *2026-07-28, version 7.2.0* I like the watch very much and the app but i cant put on a custom watch face like i did on my old account on the same watch but besides that its a good watch ### 5/5 — I touch *2026-07-23, version 7.2.0* Miss the many watch faces ### 5/5 — Works!! *2026-07-14, version 7.2.0* I got mine in sale for 10 at target was a little hesitant but works as good as my garmin ### 5/5 — My view *2026-07-06, version 7.2.0* I have felt this app is amazing at helping with your watch. I did have an issue with my watch but the app fixed it. I truly appreciate this app. ### 5/5 — Love it but how do I get data *2026-06-30, version 7.2.0* Khvv CV kjn ### 5/5 — Love Adapting to New Selfies *2026-06-12, version 7.0.0* I get to have more wallpapers on my watch and it’s not even Apple! ### 5/5 — TEAAA *2026-05-31, version 6.9.0* Get it RN !!? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*