# iTOVi — user reviews > 108 indexed App Store user reviews of iTOVi by Lynx Insight, LLC, rated 4.70/5 from 4,732 ratings. - Source: https://appshunter.io/ios/app/itovi/id1033183555/reviews - App overview in markdown: https://appshunter.io/ios/app/itovi/id1033183555.md - Rating breakdown: 5★ 4,018 · 4★ 339 · 3★ 126 · 2★ 55 · 1★ 194 ## What do users think of iTOVi? Overall sentiment: negative **Pros** - 🙏🏼💜 Great Tool for Essential Oil Advocates - 🚀 Accurate & amazing - 🚀 Excellent customer service - 🚀 Excellent tool - 🚀 Works perfectly! **Cons** - 🐛 Not connecting - 🐛 Pairing - 🐛 App keeps shutting down unexpectedly - 🐛 Can't get it to work - 🐛 It's not scanning - 🐛 Pops up found a bug and goes black - 🐛 Disappointed - 🐛 App Broken - 🐛 Scam - 🐛 Vague - 🐛 Push notification not fixed for years - 🐛 I regret - 🐛 Horrible upkeep and customer service - 🐛 Need another bug fix - 🐛 Stopped working after scanning - 🐛 Incomplete scans and crashing - 🐛 Can't register **Commonly reported bugs** - App crashes - Bluetooth connection issues - Slow scanning - Missing data in reports - Compatibility issues - Login screen freezes **Most requested features** - Emotion and physical chart - Dark mode option - Advanced analytics dashboard ## Newest reviews (13 of 108) ### 4/5 — Use it almost daily *2026-08-03, version 4.3.83* Need help after last update. I log in and it gets to who I am scanning and circles. Have closed and reopened. Checked updates. Circled for over an hour in waiting to see if it was just slow. Patiently waiting for fix as this is an almost daily use for me. Thanks in advance. ### 3/5 — Details removed *2026-01-10, version 4.3.54* Where did the extra brain info go? ### 3/5 — Long term user *2025-01-31, version 4.2.21* Very slow loading at the moment. Perhaps an update is needed? ### 3/5 — App keeps shutting down unexpectedly *2024-11-05, version 4.2.18* App keeps shutting down unexpectedly ### 1/5 — App Broken *2024-01-30, version 4.2.0* Tha app is not working properly. When I try to use the iTOVi scanner, I only get so far and then the app gets stuck in a loop I click scan, my iTOVi scanner vibrates, I choose the person I would like to scan and get next screen but it continuously loads and doesn’t ever stop loading so I am unable to choose how many oil suggestions I’d like. Please help ### 1/5 — Cyrylica *2024-01-27, version 4.2.0* Why I can’t choose ITOVI English language version? I can’t read cyrylica or russian alphabet. I’m in Poland. ### 1/5 — Scam *2024-01-02, version 4.1.25* After paying for my device in full all technical support vanished! I use my scanner in a on e of my reports for my business and took advantage of a special that itovi as a monthly subscriber to pay off my scanner in full. Since the payoff totaling over 500.00 was invested. I stop receiving technical support and the device stopped working!! It’s a shame because I really loved using my device and it helped so much in my Doterra business! ### 2/5 — Last name on account *2023-11-30, version 4.1.24* I have been trying to change my last name on my itovi for years. I’m no longer married and that last name is triggering for me. Even with trying to have itovi tech support help me it still is not changed. How can this not be changed!!? ### 3/5 — Owner *2023-09-18, version 4.1.16* Like the previous screens better ### 1/5 — Vague *2023-08-23, version 4.1.14* I prefer the last scanning method that supplied information based on physical, emotional and environmental factors. I currently receive very little viable information based on these scans. Muscle testing methods are much more effective as are basic intuition. I have been using iTOVi for several years and in the past it was highly effective but based on the current method I do not find it effective or worth the monthly rate. ### 1/5 — Не обновляйте приложение!!!!! *2023-08-05, version 4.1.12* После обновления не работает ничего. Вход все время крутится и не заходит ### 1/5 — Push notification not fixed for years *2023-08-02, version 4.1.12* Email notifications when clients are due for scan do not send and issue has not been fixed for years. ### 1/5 — I regret *2023-06-06, version 4.0.765* I purchased the whole lifetime thing. It worked once or twice. Since then either it does not connect to Bluetooth or if it starts scanning , it stops at the second bar. This is not good. I cannot use the scanner. I am not happy with this. I am in Europe now and I am stuck with something which is not working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update sucks *2025-12-14, version 4.3.49* Your new update is useless. I now can’t use my scanner ! ### 1/5 — Not connecting *2025-11-11, version 4.3.36* I updated the last app update and I’m sitting here trying to connect to it but it’s not working and yes, my Bluetooth is on and have been doing the same thing that I have been since I’ve gotten my iTOVi eight or nine years ago ### 1/5 — Still have bug after reliad *2025-07-13, version 4.3.11* I can't use the itovi for wuite a long time. Even I reload it after you saod the bug is fixed ### 1/5 — Pairing *2025-03-01, version 4.2.23* Can’t get it to pair up with my Bluetooth on my iPhone ### 1/5 — Frustrated *2024-12-03, version 4.2.21* 1- I just wrote a review and the app kicked me off before I finished 2-my products displayed are not in usa 3-an oil listed under skin only gives digestive properties 4-app freezes 5- I think dates should be listed on the notifications list ### 1/5 — Can't get it to work. *2024-07-09, version 4.2.12* Tried multiple times adding new contacts and all I get is an error message. ### 1/5 — Itovi *2024-04-26, version 4.2.9* The apps is VERY VERY slow ### 1/5 — It’s not scanning *2024-04-20, version 4.2.9* Stop scanning, I try everything to make work and it doesn’t work ### 1/5 — Pops up found a bug and goes black *2024-04-07, version 4.2.9* Just updated the app too. ### 1/5 — Disappointed *2024-02-14, version 4.2.3* I don’t understand what’s happened lately to the ITOVi. It used to be so reliable and pretty much spot on but lately it doesn’t make sense. 2 weeks ago I had a bad cold with cough and it read 0 in respiratory and 0 in immunity. Talked to many people who are saying the same. What is going on? Something’s changed. :0( ## Most praised reviews (10 highest-rated) ### 5/5 — Se Deco figura el aparato *2024-03-12, version 4.2.6* Se desconfigura el aparato de repente te dejan de aparecer las contaseñas y ya no lo puedes usar ### 5/5 — Excelente herramienta para dar empoderamiento *2024-03-02, version 4.2.6* Es una excelente herramienta para tu familia ya que a veces pensamos que el padecimiento tiene origen físico pero es mucho más que eso, las emociones detonan lo físico así que hay que ir a la raíz del problema para resolverlo y el ITOVI te da esa certeza de saber que usar en el ámbito emocional mientras solucionas lo físico. Yo lo obtuve para mi familia y mis bebés ya que es difícil saber qué pasa con ellos ya que no te pueden describir su dolencia y me completo mi negocio doterra. Es excelente para darle a las personas la seguridad de lo que tienen. Cierra muchas inscripciones!!🥰🥰🥰🥰🥰🥰 ### 5/5 — Learning how to use on new people from my upline *2023-12-31, version 4.1.25* This a tool I haven’t use much until now! It is wonderful how much it helps people to see what essential oils they need to use to feel better, no more pain. Thank you So much God’s many blessings daily to everyone in our fantastic world ### 5/5 — 💡😍 *2023-11-10, version 4.1.20* 🎊🎉🙏🏻 ### 5/5 — Itovi minune acasă la mine *2023-07-13, version 4.1.1* Acest aparat este medic sigur la orice ora din zi și din noapte 🍀🍀🍀 ### 5/5 — Thank You *2023-06-21, version 4.0.766* Thank you Itovi for helping me improve and raise awareness of wellness for myself and others. ### 5/5 — Not complaining scan *2023-06-05, version 4.0.765* Still having problems with skin not completing very frustrating ### 5/5 — Balance restored *2023-01-31, version 4.0.59* ITovi offers me peace of mind when supporting my family, friends, and team members. Each report offers insight and individualized attention making our interactions more meaningful. Knowing needs as well as emotional and physical imbalances, helps me support others with their physical, emotional, spiritual, and intellectual concerns. With iTovi, guesswork is eliminated and plans of action can be customized to suit each individual. My iTovi is an invaluable tool I take with me everywhere! ### 5/5 — Meglepően jól működik *2022-12-03, version 4.0.3* Maga a készülék tökéletesen működik. Az eredmények meglepően illenek a tesztalanyokra. ### 5/5 — Never should have “updated app” *2022-06-14, version 3.9.1* I was using an old version that worked and I just updated it yesterday. It is no longer functional. Keeps asking me for my website info (I don’t have one) and won’t let me scan myself. Literally entire fields are missing from the old app. Unacceptable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*