# It’s Boba Time — user reviews > 125 indexed App Store user reviews of It’s Boba Time by Incentivio, Inc., rated 4.86/5 from 12,271 ratings. - Source: https://appshunter.io/ios/app/its-boba-time/id1490808270/reviews - App overview in markdown: https://appshunter.io/ios/app/its-boba-time/id1490808270.md - Rating breakdown: 5★ 11,256 · 4★ 452 · 3★ 150 · 2★ 62 · 1★ 190 ## What do users think of It’s Boba Time? Overall sentiment: neutral **Pros** - 👍 Easy to order ahead - 💡 Convenient rewards system - 🙌 Healthy menu options - 🚀 Efficient mobile ordering **Cons** - 🐛 Inconsistent mobile ordering experience - 💸 Unsatisfactory rewards program - 🤔 Lack of customization options - 🔒 Account creation/login issues - ⏱️ Long wait times for mobile orders **Commonly reported bugs** - Verification emails not being sent - Loyalty points not being tracked correctly - Inability to add payment methods - Ordering functionality not working at certain locations **Most requested features** - Add support for Apple Pay - Improve rewards program (e.g., lower points threshold) - Provide more customization options for drinks - Implement order status tracking - Enhance app UI/UX for better usability ## Newest reviews (11 of 125) ### 2/5 — great store, finicky app *2026-08-01, version 2.3.5 (1)* love this shop so much, but you can’t use the app without an account. initially, i signed up for rewards in store with my phone number only and have been doing fine with that (in store). and when i tried ordering in the app, it said i need to login or create an account. i tried using “continue with Apple” and “continue with google” and it keeps navigating me to the “create an account” page (as nothing came up when using my email via Apple/google). i put in my information, and of course it says there’s already an account associated with my phone number. even though i know i’ve never set up an email and password for this establishment, i try all my emails and passwords i know just to see if there was any chance i had - nothing. i try “forget password” with every email i have - never received a password update link. all of this is of course bc i never created an account with an email and password! but i only have one cell phone number so i cant try using another to create the account. so yeah this is a paradoxical error loop that they should fix. ### 3/5 — Can’t order online *2026-06-06, version 2.3.3* I can’t place order on the app. Keeps telling to contact the bank no matter what card I use. Please fix this ### 2/5 — Payment methods *2026-04-06, version 2.3.3* No apple pay available on the app :( ### 5/5 — Boba *2026-03-22, version 2.3.3* Boba ### 5/5 — Awesome *2026-03-01, version 2.3.3* Great !!! ### 2/5 — Wait time to pick up online order *2026-02-13, version 2.3.2* Please fix the so that if the drink ready sooner than 15 minutes I can be notified to be able to get it sooner (ASAP) instead having to wait please!🙏🏼 ### 5/5 — Good app great drinks *2026-02-06, version 2.3.2* The app is easy to use only the fonts are too small and cramped up to each other. All the drinks are look delicious. I will definitely try more ### 5/5 — Milk foam jasmine tea *2026-01-11, version 2.3.2* This is very delicious and I’m currently addicted! ### 5/5 — App don’t work use web browser *2025-09-22, version 2.3.1* Tried many times on app both iOS and android, it won’t take payment. With that said, it works through web browser, if your trying to get the rewards. ### 5/5 — Yippee🐶 *2025-08-30, version 2.3.1* It good😼😼i really love all the flavors and the variety but the employee are kinda moody they never smile other than that i like the app and yah. coco out ### 3/5 — Payment *2025-08-21, version 2.3.1* Needs Apple Pay ## Most critical reviews (10 lowest-rated) ### 1/5 — App needs more payments options *2026-08-08, version 2.3.5 (1)* The app for the most part is great exceptfor the check-out process. Everytime I attempt to add a credit card to make a it gives me an error after filling out the ridiculously long form. This app needs an Apple pay feature. ### 1/5 — Needs better QoL *2026-07-13, version 2.3.5 (1)* not user friendly at all. ### 1/5 — Apply pay *2026-06-14, version 2.3.3* Apple Pay not accepted ### 1/5 — App doesn’t work properly anymore! *2026-05-21, version 2.3.3* App sucks! It started acting up and I have to delete account and start over doesn’t make sense. Fix! ### 1/5 — Waited 24min to begin order as youth work culture does with online orders instead of chronologically *2025-12-26, version 2.3.2* 🤷‍♂️ pls end this trend ### 1/5 — Written by high schoolers? *2025-11-05, version 2.3.2* This app feels like it was written by a bunch of high schoolers. There are a lot of choices in here that confuse me. No apple pay? From what I understand this company is not an international company. So on the country selection for payment why is U.S. all the way at the bottom when i would assume most cases payments would be coming from U.S cards. Just small things add up to make this app feel…. amateurish. Unresponsive launch page, asking to restart the app on the order screen. Rlly antiquated payment adding step (which rlly makes me question whether or not to give this company my card information). Id much rather order through doordash grubhub yelp anything else but this app. ### 1/5 — Scammed on order and poor customer service *2025-08-31, version 2.3.1* I waited at the register for 5 literal minutes until someone said someone will be with me for a pick up order. Then I had ordered extra boba in one of my drinks and there was no boba at all in the drink after paying an extra dollar to have extra boba ### 1/5 — App never works *2025-08-16, version 2.3.1* It is so frustrating trying to give these businesses dine business especially when the app always requires you to sign in. Now this time it doesn’t allow me to input my credit card info. The app is up to date and there are no other options like Apple Pay. I’m done with Boba Time and it’s app. I’ll go elsewhere for my Boba. ### 1/5 — not boba nation *2025-08-16, version 2.3.1* this is the wrong one, why are there two by same name confusing everyone. ### 1/5 — Weak checkout service! *2025-06-08, version 2.3.1* This app provides a complicated checkout service! ## Most praised reviews (10 highest-rated) ### 5/5 — Delicious! *2026-08-23, version 2.3.6* Every time I get a drink it’s exactly what I expect and more! It’s Boba Time ;) ### 5/5 — Boba *2026-06-20, version 2.3.5 (1)* This place is fast and you get your boba in good shape I recommend you come here ### 5/5 — Tasty Boba *2026-06-15, version 2.3.4* I love their coconut strawberry with boba. It’s the best! I recommend it :) ### 5/5 — Excellent Boba Drinks *2026-06-14, version 2.3.3* Great service, tasty drinks ### 5/5 — Great drink *2026-06-04, version 2.3.3* Good time ### 5/5 — It’s Great! *2026-05-09, version 2.3.3* Boba Time has a tremendous selection of drinks to choose from. I especially like their cookies and cream shake that is especially delicious and sweet with Oreo cookies blended into the drink. You can ask for boba on all the drinks as well. Most of the best drinks are very sweet but you can also adjust the sweetness level if you prefer since there is so much customization at Boba time. You can add whipped cream as well as more Oreo chips or hazelnut syrup or whatever you want in your order. This is why this restaurant is so great! They even have rewards! ### 5/5 — So fast and convenient *2026-05-08, version 2.3.3* I love this app I ordered and created an account and added my card to pay in under 5mins no joke!!!!! ### 5/5 — Convenient *2026-04-28, version 2.3.3* Sooooo easy to use and fast! ### 5/5 — Simply the best *2026-04-22, version 2.3.3* I love this boba joint it’s the bomb way better than any other ❤️🔥❤️ ### 5/5 — Review *2026-04-04, version 2.3.3* They’re amazing !! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*