# IU Health Telemedicine — user reviews > 52 indexed App Store user reviews of IU Health Telemedicine by INDIANA UNIVERSITY HEALTH, INC., rated 4.92/5 from 18,297 ratings. - Source: https://appshunter.io/ios/app/iu-health-telemedicine/id1055772625/reviews - App overview in markdown: https://appshunter.io/ios/app/iu-health-telemedicine/id1055772625.md - Rating breakdown: 5★ 17,167 · 4★ 942 · 3★ 136 · 2★ 19 · 1★ 32 ## What do users think of IU Health Telemedicine? Overall sentiment: positive **Pros** - 🚀 Prompt and efficient service - 👍 Caring and compassionate providers - 🚀 Quick and easy to use - 👍 Thorough and knowledgeable providers - 👍 Friendly and helpful staff **Cons** - 🐛 Technical difficulties during visits - 🔒 Security concerns with password changes **Commonly reported bugs** - System going down during visits - Repeated requests to change password **Most requested features** - Option to use back camera for better visibility - Ability to pre-populate patient information ## Newest reviews (17 of 52) ### 5/5 — Convenient and helpful *2022-01-19, version 12.13.006* Thank you to IU Health for providing this convenient service. We are so thankful for it in these difficult times. ### 5/5 — First Virtual Visit *2022-01-18, version 12.13.006* I tried going to my local urgent care and was turned away at two different locations because it was too late. The last one gave me the virtual visit flyer and I decided to give it a try. It was the best experience ever!! The physician was amazing. Thank you!! ### 5/5 — Service was great! Thank you for the care you provide. *2022-01-09, version 12.13.006* Really appreciated the care I received today. Nobody wants COVID and the care I received made it easier to know what I needed to do. ### 5/5 — Easy Friendly *2022-01-05, version 12.13.006* Great app easy to use super quick all the nurses are very friendly. This whole situation was very pleasant and quick especially since I’m so sick. Thanks for being so efficient. ### 5/5 — Awesome job ladies *2021-12-31, version 12.13.006* I just want to thank all the nurses that I’ve spoken to the last month, they have all been amazing and very helpful and kind in helping me deal with my Covid. ### 5/5 — Virtual Visit *2021-11-08, version 12.10.003* Doctor Moser handled the whole visit with the utmost respect, concern, and thoroughness! This was my first virtual visit and to be able to talk with her about my symptoms and the progression of my health was not only easy but also fun! The fact that the doctor is able to send my pharmacy more prescriptions is a blessing! Thank you IU Health! ### 5/5 — Love love love the convenience and the quality of the car is great!!!! *2021-10-25, version 12.10.003* I have always had 10/10 care virtually and it’s awesome. So convenient and wonderful access. ### 5/5 — Great service *2021-09-20, version 12.10.003* Loved being able to meet virtually with the nurse thank you for this option iu :) ### 5/5 — DC *2021-08-17, version 12.10.003* My Virtual visit was excellent. I was seen quickly and my provider was great. I will use this service again. I’m always pleased with my experience with IU Health. ### 5/5 — Quick and easy and professional *2021-05-05, version 12.0.1906* Debra Maples made this very easy and simple process. This was my first experience with the covid testing and she answered all my questions thoroughly and with a caring smile. ### 5/5 — So convenient *2020-11-06, version 12.0.1603* This was the best appointment ever. It took just a few minutes. No scheduling or waiting. I feel too sick to go to a clinic (and most places direct you to an ER due to covid) which means you’ll be there at least a few hours. I got to stay in comfort and get treatment I needed quickly. ### 5/5 — Wonderful experience *2020-10-18, version 12.0.627* I loved this service. It was easy to sign up. I only waited 5 min and didn’t have to leave my house to be exposed to other illnesses in a doctors office. The doctor I chose was very kind, compassionate and made me feel at ease. I had a UTI and was able to receive an antibiotic called in. The price was so reasonable too. Much better then visiting my convenient care in my area. I will definitely use again and appreciate this service for minor ailments I may need in the future. ### 5/5 — Love this feature *2020-10-06, version 12.0.627* I love having this option for things like my son getting poison ivy, but I wish it retained my address and card number (I was using for the same child I used it before), that is my only complaint. ### 5/5 — Virtual visit *2020-08-18, version 12.0.627* I would like to recognize nurse Shannon Galvez for her hard work and thorough process. She was very professional and helped me through all of this. Please share this with her and all of her colleagues. Great job Shannon and keep up the good work. ### 5/5 — Amazing *2020-08-01, version 12.0.627* I have reactive airway disease and it was a weekend and my regular doctor was not available and I found out I was at a prescription refills on my inhaler. I thought of virtual visits and it was so thorough and so convenient that I got the matter taken care of and I do believe that I received the same quality of care that I would’ve received in the office this is amazing I will be back when I need to be seen on a weekend again ### 5/5 — The answer to all my problems! *2020-07-14, version 12.0.627* I love the IU virtual app so much! I wish this would have been an apt ion years ago! I struggle to get to dr appointments because of work, school, and having small children. This makes life soooo much easier! And every dr I’ve had the pleasure of talking to so far has been wonderful! ### 5/5 — Friendly, helpful, and reassuring *2020-06-12, version 12.0.627* Thank you Skippy for emitting a positive and supportive energy all the way through the app! I felt very comfortable speaking with you and discussing my health concerns. I hope every medical practitioner using this interface is as friendly as you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Covid screening not helpful *2020-04-22, version 12.0.627* I had symptoms of Covid mid March- cough, fever, etc. I talked to a nurse through the free Covid screening and was basically laughed at. I was told I wasn’t getting a test If I hadn’t been in direct contact with someone or had been out of the country in the last 21 days. If you think you have Covid, I suggest reaching out to your doctor instead of wasting time on this. I waited over an hour to just be laughed at. I have pre-existing conditions and they still weren’t taking me seriously. Very disappointed in iu health. ### 1/5 — Why do I have to change my password EVERYTIME! *2020-04-16, version 12.0.627* I have had to use this Virtual service twice now. As per the advice of my cardiologist’s nurse I set up the app a few days before the appt. on the day of the appt when logging in I had to change my password. Just one day after downloading and sitting up the app I had to change my password ???? Not Good. Now 2 weeks later and I had an appt with my Primary Dr and before I could get connected I had to download new changes made to the app, and after the download the stupid system made me change my password again. Enough Is Enough with changing the password!!!!!!!!! If I have to use the Virtual Visit app again and it makes me change my password I will not do it and I Will Don’t Use This App Ever Again!!!!!!!!!!!!!!!!! ### 3/5 — Some glitches... *2020-04-11, version 12.0.627* Overall I love the convenience. However, every time my appointment is about to start with a provider, the app redirects me to the form (that I’ve already completed) about the reason for my visit and medical history and I get sent to wait for another provider. Just irritating, since it has happened with every virtual appointment. ### 4/5 — Technical difficulty *2022-05-03, version 12.13.006* System went down during visit. Provider called me back. During our conversation system came back up and I connected with her but video didn’t load. The provider was great and we did get everything accomplished. ### 4/5 — Dropped me *2021-12-29, version 12.13.006* It took several tries to complete the check-in and be added to the queue. Each time, I was bumped off the app and would have to start all over again. Ver frustrating. Once I was finally in the queue and not kicked off, I appreciated the update about how many people were in front of me for that provider. ### 4/5 — Needs a back camera option *2021-02-19, version 12.0.1906* Everything worked really well except for there was no option to use the back of the phone camera. It made it really difficult to show the doctor the stitches when I had no idea where the camera was aimed. I just had to guess and use the doctor’s feedback. Other than that, it was a great app. ### 4/5 — Virtual visit *2020-05-20, version 12.0.627* I enjoyed my visit with Dr. Billie Zody very much. She is amazing, I have adored her since she delivered my first son in 2016. I understand the need for virtual visits and for simple reasons this was incredibly convenient. However, I do not want to diminish the importance of in office visits and would prefer a face to face when at all possible. Again, annoy speak highly enough about Dr. Zody, she is wonderful 🙂 ### 4/5 — Virtual Visit *2020-04-05, version 12.0.627* I found ap somewhat easy to use. I was a little frustrated though after spending time reviewing the online staff and choosing one, that I was directed to someone else. In both calls, the nurse was courteous & helpful. Not quite sure what to offer/state instead. Good service to have available in current pandemic state. Thank you. ### 4/5 — Helpful tool *2020-03-18, version 11.5.700* Appreciated the ease of use and intro video. Excellent service from provider - Thank you, IU Health for creating an app that allows us to do screening without having to go in to an office! Only downside is not knowing 1) if you can leave the “waiting room” to use your phone for other purposes while waiting (maybe a note to users about that would be helpful), and 2) knowing when the camera and mic would be accessed - assumed when the appt began, but a note on how that would work would’ve been helpful. ### 5/5 — Prompt and Caring *2024-03-11* Stella, the nurse practitioner, and her nurse, Joan, were both efficient, knowledgeable and kind to me when I felt horribly sick. I will definitely use this system again. It saved me time in getting ready when I felt miserable not wanting to go in person and wait in line. Thank you for this service. It truly helps. ## Most praised reviews (9 highest-rated) ### 5/5 — Amazing patient care *2023-11-22* I was spoken to and addressed in the most caring, compassionate, nonjudgmental way! This was by far the easiest medical interaction I’ve experienced. Fast, friendly, caring, took the time to listen. Easy 10 out of 10. Rockstars! Stay Lifted! Be Blessed! Thank you for your top-notch care! Truly next level! I can’t say enough positive about the experience I had. Thank you! What an amazing service! ### 5/5 — T. Allen with IU Virtual superb provider *2022-12-13, version 12.13.006* She really listened and made sure through different tests and motions I had to do to make the right diagnosis was correct. Being extremely kind and having light humor brightened my spirit too. Thank you T. Allen. ### 5/5 — Great service *2022-12-03, version 12.13.006* I don’t as so thankful to be able to have a visit from home. Provider was very thorough and took the time to make sure all questions were asked. Great experience. ### 5/5 — Very knowledgeable and helpful! *2022-10-22, version 12.13.006* My husband and I truly appreciated our visit with Rachel Cash regarding our daughter’s symptoms. She was very knowledgeable and was able to provide great reassurance towards our daughter’s treatment plan. We highly recommend virtual visits with Rachel! 🤗 ### 5/5 — Quick and easy *2022-08-23, version 12.13.006* I downloaded the app and was speaking with a provider within 15 minutes. Really easy! ### 5/5 — Virtual Success!! *2022-08-19, version 12.13.006* We discovered that my 2 year old had pink eye late in the day on a Friday and we drove 45 minutes to get to the urgent care clinic in Bloomington. When we arrived we found out they were booked until close. Rather than turning us away they gave us the virtual care app. We were able to get into a virtual appointment within 15 minutes and got an immediate prescription sent to the pharmacy!!! We are so excited that we can go virtual instead of make the drive all the way to Bloomington. We will definitely be using this app in the future when we or our kids have issues! ### 5/5 — Great Visit *2022-06-17, version 12.13.006* The video physician is phenomenal, it’s just like being in a doctors office, doctor was very knowledgeable and very helpful, I will let all of my colleagues know about this IU site. Thank you again Kim Jackson ### 5/5 — Virtual visit *2022-05-02, version 12.13.006* Great service offered. Janet was super nice and empathetic. I would like to suggest that information the patient enters for the visit becomes visible to the provider and populates their chart. It seems unnecessary to repeat it and wastes the provider’s time asking questions that you already should know the answer to, and then manually inputting that data again. ### 5/5 — Grateful *2022-02-08, version 12.13.006* Karen is incredible. She has helped me navigate some of the most difficult times in my life. She is honest and realistic yet supportive and encouraging. I am extremely grateful for her and her expertise. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*