# Ivanti Neurons for ITSM & ITAM

> Mobile access for IT service and asset management. (iPhone/iPad app by IVANTI, INC..)

- Source: https://appshunter.io/ios/app/ivanti-neurons-for-itsm-and-itam/id1358598239 (this page in markdown: same URL + `.md`)
- Developer: [IVANTI, INC.](https://appshunter.io/developer/487381883)
- Category: Business, Utilities
- Price: Free
- Rating: 2.11/5 from 36 App Store ratings · 10 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 26 MB
- Languages: Dutch, English, French, German, Japanese, Polish, Portuguese, Chinese, Spanish
- Released: 2018-03-28
- Data updated: 2026-07-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ivanti-neurons-for-itsm-and-itam/id1358598239/reviews.md

## What is Ivanti Neurons for ITSM & ITAM?

This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile devices, giving you remote access to the application. It currently supports Mobile Analyst and Self Service mobile user role only.  

Ivanti Neurons for ITSM & ITAM mobile app now provides a highly secured, convenient and faster way to login into Ivanti Neurons for ITSM & ITAM using biometric authentication and, to enhance the mobile experience of the user, Push Notifications are enabled to receive the alerts on the go. 

Ivanti Neurons for ITSM & ITAM is a powerful, Cloud and Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers. Built on industry best practices, Ivanti Service Manager provides integration and development capabilities to connect to other tools for end-to-end process automation while enabling customers to quickly create new user interfaces, business rules, dashboards or add new functionality designed to meet their needs.  

Ivanti Neurons for ITSM & ITAM App enables analysts to manage their Incidents, Tasks and Service Requests from their mobile devices. They can contact their customers via phone, email or chat with a tap and update the relevant record with details of the interaction.  Easy search and filter capabilities enables them to gain quick access to key information. Applicable for Cloud and On-Premise customers. 

Features: 

• Incident 
• Task 
• Service Requests 
• Service Catalog  
• Knowledge Base  
• FAQ 
• My Items 
• Alert 
• Announcement 
• Search 

Requirements:  
Active Ivanti Neurons for ITSM & ITAM Account 
The new functionality added in this release requires version 2020.2 or later.

## Key features

- Incident Management
- Task Management
- Service Requests
- Service Catalog
- Knowledge Base
- Biometric Authentication
- Push Notifications

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/ivanti-neurons-for-itsm-and-itam/id1358598239/reviews.md

### 1/5 — Can’t Get Past Role Selection

*2024-08-07*

Would love to use this app to check tickets on the go, but can’t even manage to get logged in. App asks that you select your role, yet presents no options to select from, just a blank screen that cannot be bypassed. Tried reloading page, uninstalling and reinstalling app. Nothing works.

### 2/5 — Klunky to use, FaceID broken

*2024-04-08*

Are you able to find the ticketing queue? Yes. Will it be the tickets you want? Maybe. Difficult to navigate. The verbiage is not the same as on the web version.

FaceID just loops to the point where you have to uninstall the program to get it to stop. Logging in manually works. Not sure what the timeout is, but it seems really short.

### 1/5 — Useless for field techs

*2022-11-14*

Thought the app would be handy for checking tickets while on the go, but can’t even access the field tech role from the app. Took multiple login attempts and reinstalling the app just to get into the self service role but can’t view my tickets from there. Uninstalling until maybe the app gets some support itself.

### 1/5 — Garbage

*2022-05-27*

Garbage app for a garbage product.

### 1/5 — Worthless

*2021-02-15*

Can’t even get past the initial login.  No functionality and just a browser window as others have mentioned.

### 1/5 — Doesn’t support role selection

*2020-11-23, version 2.0.0*

Title says it all, couldn’t get any further. As the web version is a cluttered mess with Windows 3.1 style frames I want hopeful😂.

### 1/5 — Absolute trash on an iPhone 6s

*2020-09-25*

Running latest iOS as of 9/25/20 on an iPhone 6s and this “app” is a somewhat re-adjusted browser it seems. I can’t even open an incident no matter how fast I try to tap it, everything is crammed in the main screen making it unreadable for me. 

This is an absolute pathetic attempt at an app. 

Running ivanti in a browser is bad enough with trying to zoom in and select close an incident among other horrid behaviors, but somehow they made the “app” less usable than the web browser. 

Maybe on a larger iPhone, there aren’t issues, but the only way I can imagine anyone giving this 5 stars is if they work for Ivanti. 

If the company is reading this review, please don’t offer something that makes the experience worse than the web browser. It’s a time waste to even install this and log in. I couldn’t even copy and paste the tenant url because it glitched and would not allow it!

This is probably one of the laziest attempts to be able to say “we have an app!” that I’ve ever seen a company do. 

Please do it right or don’t offer an app. It’s not that hard to take your APIs and write something that’s usable and basic. As is, this entire thing needs to be scrapped, and this has apparently been this way for 4 years.

### 1/5 — Horrible App

*2020-08-28*

Seems to be nothing more than a reskinned Browser. Nothing is formatted for mobile use. Why did someone even bother developing this?

### 3/5 — Not optimised

*2020-05-20*

Can this app be optimised for larger phones please? iPhone11Pro plus user and it feels weird seeing the large black bars bottom and top of the screen.

### 5/5 — Good product

*2018-04-17, version 1.0*

Excellent mobile front end.

## Frequently asked questions about Ivanti Neurons for ITSM & ITAM

### What is Ivanti Neurons for ITSM & ITAM?

Ivanti Neurons for ITSM & ITAM is a cloud and premise-based solution designed to transform service and support teams. The mobile app provides remote access to manage incidents, tasks, and service requests.

### What user roles does the Ivanti Neurons for ITSM & ITAM app support?

The application currently supports the Mobile Analyst and Self Service mobile user roles only. This allows for efficient management of IT-related tasks on the go.

### How secure is the login process for Ivanti Neurons for ITSM & ITAM?

The app offers a highly secured login experience using biometric authentication. This enhances convenience and security for users accessing the platform remotely.

### Can I receive alerts and notifications with the Ivanti Neurons for ITSM & ITAM app?

Yes, push notifications are enabled to provide users with alerts on the go. This ensures you stay informed about important updates and issues.

### What are the system requirements for the Ivanti Neurons for ITSM & ITAM app?

You need an active Ivanti Neurons for ITSM & ITAM account to use the app. For the latest functionality, ensure you are using version 2020.2 or later.

### Does Ivanti Neurons for ITSM & ITAM have ads?

No, the application does not contain advertisements. It provides an ad-free experience for users.

### What is the user rating for Ivanti Neurons for ITSM & ITAM?

The app has a rating of 2.1 stars based on 37 ratings. User feedback often highlights specific functionalities and areas for improvement.

### Is Ivanti Neurons for ITSM & ITAM available on multiple devices?

Yes, Ivanti Neurons for ITSM & ITAM is supported on iPhone and iPad devices. It is designed for mobile accessibility across Apple's iOS platform.

## Version history (last 5 releases)

### 3.8.0 — 2026-05-26

- Bug fixes and improvements

### 3.7.0 — 2026-02-19

- Bug fixes and improvements
- Added support for logging functionality

### 3.6.1 — 2025-11-04

-- Bug fixes

### 3.6.0 — 2025-07-15

- Support for Data matrix barcode scanning.
- Bug fixes and improvements.

### 3.5.0 — 2025-04-24

Bug fixes and improvements.

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## More apps by IVANTI, INC.

- [Wavelink TE](https://appshunter.io/ios/app/wavelink-te/id762980207)
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All apps by IVANTI, INC.: https://appshunter.io/developer/487381883

## Related topics

[ivanti](https://appshunter.io/ios/topics/ivanti) · [ivanti go](https://appshunter.io/ios/topics/ivanti-go)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*