# Ivella - Banking for Couples — user reviews > 120 indexed App Store user reviews of Ivella by Ivella, Inc., rated 4.55/5 from 659 ratings. - Source: https://appshunter.io/ios/app/ivella-banking-for-couples/id1527883924/reviews - App overview in markdown: https://appshunter.io/ios/app/ivella-banking-for-couples/id1527883924.md - Rating breakdown: 5★ 535 · 4★ 52 · 3★ 16 · 2★ 9 · 1★ 47 ## What do users think of Ivella? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 💡 Convenient for couples - 👍 Helpful for managing finances - 🚀 Seamless splitting of expenses - 👍 Great customer service **Cons** - 🐛 Account creation issues - 🐛 Delayed money transfers - 🐛 Lack of transparency on subscription fees - 🐛 Unresponsive customer support **Commonly reported bugs** - Unable to create account - Delayed money transfers - Inconsistent subscription fee information **Most requested features** - Option to order blank checks - Faster money transfers - Clearer subscription fee details ## Newest reviews (10 of 120) ### 2/5 — I need help *2024-12-10, version 4.4.0* I’m just now discovering this app and i downloaded it but when i opened it didn’t give me the option to create an account it just gave me the option to log in even though this is my first on the app ### 3/5 — Can’t create account. *2024-08-05, version 4.4.0* It doesn’t give me the option to create an account. ### 2/5 — Downloader beware *2024-04-15, version 4.3.0* Potentially useful information (as of April 15, 2024) that should be said up front: 1) 5.x teaser rate requires: a) 7$+ per month or b) direct deposit through third party app from employer. Otherwise you will be stuck at 1% APY 2) phone calls do not work on weekends 3) to delete the account you must send an email ### 4/5 — Near perfection, but needs some marketing adjustments *2024-03-04* The execution is almost there, but again some things are falling short which make the experience less polished than the first impression was. The app is genius but there’s still telling of a small start-up poking through in an app that otherwise gives the aura of a large company. Some outdated verbiage on their site about Ivella+ being $5/mo. If you’re using the split account, not joint, expect to pay $10/mo per partner if you want budget or savings features. I’m hopeful this changes since $20/mo/couple is very high and for most will negate the higher than average APY on the savings accounts. Debit card colors are not custom despite being shown as such online. Physical card design is much more standard than advertised and the cards are pretty flimsy. I’ll rarely use it so it’s fine, but the card design on their site is inaccurate at this time of writing. App has some bugs in the sign up process and during card activation but support has informed me those are being addressed. ### 1/5 — SCAMMERS *2023-11-17* DO NOT GET THIS APP. Saw lots of ads for this tiktok and decided to give it a look. Went through the account making process and they charge yearly. This alone I thought was weird because I have used lots of finance apps before and they are always monthly but I proceeded with the free trial. A couple days later I had a charge on my account for something called “unit”. Come to find out the app charged me for a year. I had already deleted my account when they took the money out. I spoke with customer service and they said I would send me a CHECK. Almost 2024 and this joke of a company sending checks. It’s also been past 7 business days and still no check. I contacted customer service again and they said one should be sent out in the next 2 weeks. ### 4/5 — LOVING IT! *2023-11-05, version 4.0.5* Recently got married and my husband and I are using this to help track or finances and be better about saving and this is such an easier useful tool to have! ### 2/5 — Not Acceptable *2023-11-03, version 4.0.5* I downloaded this and set up my account after reading everything and it said choose how much to pay for Ivella plus which has no option to skip and you can’t back out of the process with out going all the way through. I chose $7 dollars and it did not disclose that it would pull for the year at all and I have screenshots to prove it. I do not recommend this app. ### 5/5 — Couples bank here!! *2023-11-03, version 4.0.5* Joint account plus split what you want don’t split what you don’t want ### 5/5 — Good app *2023-11-03, version 4.0.5* It’s a good and well made app ### 5/5 — Great bank to have for joint couples! *2023-11-03, version 4.0.5* Definitely recommend them! ## Most critical reviews (10 lowest-rated) ### 1/5 — Error *2025-05-14, version 4.4.0* It won’t allow me to even create account. Says login and that’s it. Doesn’t make sense. ### 1/5 — Can’t even create an account *2025-01-04, version 4.4.0* That was short lived ### 1/5 — Can’t even sign up *2024-11-02, version 4.4.0* I downloaded the app thinking I would sign up for a joint account but all I saw was a log in button and can’t find anywhere to go to actually sign up for account… worst experience ever ### 1/5 — Closed my account with no explanation with months of no reply from support. *2024-09-28, version 4.4.0* I tried to sign in and it just says my account was closed, to contact support. I have emailed multiple times over half a year or more and have never received an explanation, or help, or any acknowledgment at all. Are they even still an operating company?? Was a great app while it lasted… ### 1/5 — Cannot create an account *2024-09-22, version 4.4.0* Inhave tried to create an account ### 1/5 — No way to sign up? *2024-09-05, version 4.4.0* Downloaded, but no way to sign up. ### 1/5 — Yikes! *2024-06-25, version 4.4.0* Unfortunately, this app doesn’t open up for me anymore. I am just glad that I never had any money on me and my husbands account. I don’t think we will be banking with you guys until this problem is issued. Thanks ### 1/5 — Subscription fee *2024-03-09, version 4.2.0* Please advise people that there are fees for monthly subscription. You did not place that information on your platform. False advertising is wrong! So saying that there is no monthly fee or maintenance is not been transparent! ### 1/5 — Can’t open app *2024-03-05, version 4.2.0* It was good at first and a great way to separate money for different things, but now I can’t even open the app or get my money back from it. I have a decent amount in there and need it back. Very upset and don’t know what to do. ### 1/5 — Took blasting them on their discord server to get my 2k after almost 6 months *2024-02-06, version 4.2.0* What a horrible horrible company, after 6 months of holding my 2k hostage and not responding to ANY emails I posted on their discord. Looking for help and sharing my experience. Took them a few days to even notice. I was blocked (shaaaady) and magically now my moneys being returned. Be careful multiple fintech regulation organizations have open investigations into Ivella. ## Most praised reviews (10 highest-rated) ### 5/5 — Bummed! *2024-05-16, version 4.4.0* Never been so sad to see an app go! I hope one day it will come back, even if it’s something else. It’s been awesome to use, me & my boyfriend loved it. Thank you for everything Ivella Team, especially the wonderful customer service. It will be missed! ### 5/5 — Great app! *2024-04-02, version 4.2.0* My partner and I wanted to join our account and this is a great start! ### 5/5 — Great App! *2024-03-19* I truly never leave reviews for any app just because I genuinely don’t find my input that important but I absolutely have to leave a review. My partner and I were going over finances and went to go check out our saving pods. When we go to login in we are denied and told our account was closed. I immediately begin to panic because we have money in there and I was scared we wouldn’t be able to get it back. I reached out to Ivella after Buisness hours and was nervously waiting for a response and knew I was probably going to have to wait until the next day and was really stressed. Within 40 minutes I had a reply, an answer as to what happened to our account, an our account was back up and we were able to access our funds again. I have never had such quick, efficient and professional response and action from any customer support…ESPECIALLY OUTSIDE OF BUSINESS HOURS!!…they truly know what they are doing and take pride in it! Just because this is a newer app please do not let it deter you! Give it a try and see if you like it as much! It also can’t hurt you that their savings pods off 5.15%apy!! Free money?? Absolutely for me! ### 5/5 — Great Customer Service. *2023-12-27, version 4.2.0* I had an issue and reached out and it was solved immediately. Great concept for the app and very outstanding customer service. ### 5/5 — Amazing *2023-11-08, version 4.0.5* I love this app best app for couples ### 5/5 — Great App *2023-11-08, version 4.0.5* Great app, it’s great for couples trying to save and pay bills faster. It’s great that we can collectively pay towards a goal using our separate banks. Easy to use and user friendly. ### 5/5 — Great app *2023-11-06, version 4.0.5* has incredible customer support and that makes all the difference." ### 5/5 — Great and easy to use app! *2023-11-03, version 4.0.5* My husband and I are easily able to share funds and save through this comprehensive app. We finally have an emergency fund! Thanks ivella! ### 5/5 — Savings *2023-11-03, version 4.0.5* This bank has already helped my wife and I save in ways we didn’t know we could this is amazing especially with a baby on the way! ### 5/5 — Amazing!! *2023-11-03, version 4.0.5* Great banking app to help split my money with my girlfriend. We use it for bills and rent and it works perfectly. Would definitely recommend it to anyone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*