# IVPS Tour — user reviews > 203 indexed App Store user reviews of IVPS Tour by 阳柱 田, rated 2.19/5 from 316 ratings. - Source: https://appshunter.io/ios/app/ivps-tour/id1452737287/reviews - App overview in markdown: https://appshunter.io/ios/app/ivps-tour/id1452737287.md - Rating breakdown: 5★ 76 · 4★ 16 · 3★ 5 · 2★ 13 · 1★ 206 ## What do users think of IVPS Tour? Overall sentiment: negative **Pros** - 👍 Worked fine for some users - 🤝 Good social media platform **Cons** - 🐛 App crashes or doesn't load - 🔒 Unable to verify or register products - 🤔 Complicated and unintuitive - 💤 Server issues, always 'busy' - 🙅‍♀️ Useless for warranty claims **Commonly reported bugs** - Login/sign-up issues - Verification process not working - Compatibility problems with newer devices **Most requested features** - Streamline the verification process - Improve app stability and reliability - Provide alternative ways to register products ## Newest reviews (17 of 203) ### 2/5 — lazily put together app by people who don't care *2025-08-06, version 2.2.2* virtually everything that's supposed to work doesn't. Whoever the developers of this app are really need to step up their game and fix this app because it's truly terrible. ### 1/5 — Worst app ever *2023-10-22, version 2.2.2* It scans it, tells me it’s taking me to a page that’s not provided by IPS and never does, I am only able to copy the code, tried atleast 10 or 20 times, didn’t keep count ### 1/5 — Terrible app *2023-10-02, version 2.2.2* Like I said, terrible app. In this day an age it should be smooth & go off without a hitch. The devs should be unemployed if this is the best they can come up with is this janky "app" there's nothing convenient about it. Wheres the bleeding edge?... Well I guess it's two peas in a pod, terrible app paired with a terrible product. I've been buying smok products religiously for years and ya they always break or somthjng but that's usually after it took a good besting. Not this time. Just copped a SMOK RPM PRO & I was hyped, match made in heaven, well so I thought. It's been in service not even a full week and it already shot the bed. The screen freezes and n OK matter what you press it doesn't do anything. Now it just overheats and shuts down. So My stance on smok just did a total 180... for the WORSE. And as of right now SMOK is NOT the brand I will be REFERRING to all my buddies. How can you trust a product when the own company doesn't even stand behind their merchandise?! Think it may be time to start advertising Vapersso or geek vape etc etc... I'll update this if Smok does the right thing & comes correct. But as of right now they just lost a loyal Long time buyer that's spent alot $$$ on what I thought was the golden standard. SMH so disappointing. ### 1/5 — Anyi-counterfeiting *2023-08-09, version 2.2.2* Trying to verify product is possible for me because it keeps sending me to others messages not the verification steps ### 1/5 — The app looks suspicious *2023-07-03, version 2.2.2* Does not work to authenticate products ### 1/5 — Absolutely rubbish *2023-05-16, version 2.2.2* Scanned code A and it said activated. Scanned code B and it gave a code and say move onto new page because the code is trying to take me to a page not supported by IVPS, however there is no link to what page I should go on. Dont know now if Ive brought legal coils. Thanks for nothing! ### 1/5 — Horrible *2023-01-04, version 2.2.2* This app isn’t user friendly. My vape is less than a week old and need to talk to someone as to why it’s not working but I can’t seem to get a phone number to call. I do not like all of this new technology stuff because the vape is not good if you can’t use the thing. ### 1/5 — Won’t allow sign up *2022-11-18, version 2.2.2* I downloaded the app skeptically bc of the reviews so that I could attempt to activate my warranty on my new vape. I’ve tried signing up and every time they “send the activation code” to my email. I never receive a code. I can’t imagine what the customer service line is like lol. ### 1/5 — This app is useless *2022-09-16, version 2.2.2* It doesn’t work properly. I try to verify a product and it keeps going back to the download the app page. How do I verify? My new vape package looks different than my last one. And they keep breaking so I want the warranty activated. ### 1/5 — Terrible and frustrating *2022-09-11, version 2.2.2* App loads but the process Smok sends you through to register this product is overly complicated and in my case does not work. Obviously a tech person made up this process. I get Code A scanned but the app will not recognize COBE B. I’ve tried everything. This is a terrible process and extremely frustrating. ### 1/5 — Dumbest & cheapest APP EVER MADE, *2022-08-21, version 2.2.2* Tried to make an account , then says my password is incorrect when I know it’s not incorrect and i am not going crazy, App just doesn’t work and is Cheaply made and organized. Made a handful of accounts and Somehow every time I try to login my password is incorrect and will not what so ever let me login what a coincidence. Worst app ever can’t even verify my SMOK products so now I can’t even get the warranty I need for them. ### 1/5 — Terrible!!! *2022-08-03, version 2.2.2* This app needs an update or something cuz it doesnt let you do anything on it !!! I can’t even click save when trying to update my pic !!! ### 1/5 — Useless *2022-08-03, version 2.2.2* Can’t interact with other members and customer service from smok is a joke ### 1/5 — Smok Warranty Never works *2022-06-26, version 2.2.2* I have tried to use warranty claim 4 times and never once have I got response or able to get my warranty and replacement. Very upset ### 2/5 — The app *2022-06-01, version 2.2.2* It’s complicated it will not Bluetooth my device. It keeps. Saying I don’t have access permission to comment or send a question. My pod it’s hard to pull out of the device.What do colored lights mean on my device. ### 2/5 — No help *2022-03-27, version 2.2.2* This is not a very user friendly app. Not intuitive at all! Filing is a claim is very hard if you don’t have the app downloaded and then it is very hard to navigate the submission of said claim. ### 1/5 — Bluetooth never finds Device *2022-03-21, version 2.2.2* I’ve had the Nord 2,3 & 4 now and Still can never connect via Bluetooth to the app… IOS never picks up the device either whether I connect a pod, lock, unlock, or or restart the device.. Who QA’s this crap?? ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work! *2026-04-29, version 2.2.2* This app doesn’t work! ### 1/5 — Unusable *2026-03-11, version 2.2.2* Can’t even get past the initial load screen. Would rather give zero stars, but the review was necessary so…yeah. >> 0/***** << ### 1/5 — Doesn’t work *2026-02-24, version 2.2.2* I want to verify my Smok product because it came with a broken screen so I can get it fixed or replaced, and the app won’t even load it just crashes. I’ve been through all of the troubleshooting and it still won’t work, so I tried to have my wife download the android version and nothing… ### 1/5 — Broken app *2026-02-18, version 2.2.2* This app does not work on any device ### 1/5 — App will not even load! *2026-01-06, version 2.2.2* I had already downloaded this app a few years ago but deleted it soon after. I was quickly reminded as to why; it does not work. Upon opening the app, in order to “activate” my product and register the warranty, all I get is an empty page with the IVPS logo and copyright info. It is 2026 and there are self-driving automobiles and refrigerators with TVs installed; there’s no excuse for developing an app that doesn’t function properly. If you can’t provide the necessary software for your consumers, don’t make it a requirement for receiving warranty service on your and your wholesalers products. ### 1/5 — Bad App *2025-03-15, version 2.2.2* I have been trying for the last hour to log into my account even after trying to reset password several times even the codes sent states they are wrong even though I have copied and paste as well as single typed and triple check before submitting yet the app still states it wrong…. Very disappointing ### 1/5 — Scam! *2024-07-18, version 2.2.2* The app doesn’t let you register your device for warranty, because why should it? They don’t want you to ask for warranty! ### 1/5 — Can’t sign up *2024-06-06, version 2.2.2* Sign up process in app broken app useless ### 1/5 — Worst app ever *2024-01-22, version 2.2.2* Can’t even verify my new vape for the warranty ### 1/5 — Huh? *2023-12-08, version 2.2.2* All I’m trying to do is figure out how to get my new vape and for some reason I am on a chatting board? Don’t understand? This is the worst customer service I think I’ve ever even heard of. It appears that I shall be jumping through hoops, until the warranty is void, good for them. They got the money for that vape, but I will never buy a smock brand item again. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2024-09-05, version 2.2.2* I wanted to quit smoking so I picked up a new vape. It happened to be the Smok Nord. And I must admit so far I’m loving it. This is my first day. ### 5/5 — Worked fine for me. *2022-06-25, version 2.2.2* Saw a lot of bad reviews saying the app didn’t work but it seemed to have worked fine for me, I was able to make my account and activate the warranty with no issues. ### 5/5 — great little app *2022-06-01, version 2.2.2* for vapers to connect on social media and networks, it is pretty cool and friendly. ### 5/5 — Wow! What an app! *2021-03-22, version 2.2.2* Like who would’ve thought we’d get such a garbage app right? I especially ❤️ the way that it doesn’t let me login half the time. But hey, it sometimes works so that’s AMAZING. When it finally does let you login, you’ll be greeted by some of the most bizarre UI ever, but HEY NOW, you’re logged in so that’s already good enough right? Then you get to actually start using the app, and suddenly, you realize something: it’s pointless. But who doesn’t ❤️ pointless apps right? WOW! ### 5/5 — To the program developer *2020-12-31, version 2.2.2* Very excellent, but I write my data in the application. It is not available in Arabic. Why? A company like Smok provides Arabic language ### 5/5 — Pleasantly surprised !!! 👍🏼 *2019-11-19, version 2.2.2* After sitting and reading EVERY single review I was really disappointed and hesitant about downloading this app, because of all the bad reviews and people saying not to even bother because it “crashes” and “doesn’t work” - especially if your phone is up to date and has the latest version (13.1.3) - which my phone is. GLAD to report that ALL of those horrible reviews are 100% WRONG!! Not only does it work GREAT and SEAMLESSLY, but it’s truly a great app. The feature to verify and authenticate your device and any accessories is super easy and fast to do, but I especially ❤️ their social media platform “IVPS Tour” that’s part of the app! It’s a social media platform that’s made for likeminded people but in my opinion is so much more. Lovin’ the app!! Keep up the great work!!! 👍🏼 👍🏼 ### 5/5 — Problem fixed! *2019-11-05, version 2.1.1* I previously rated this app 1 Star, ‘cos of the crashing as soon as the app is launched issue. It has since then been fixed! Customers can once again scan their products for authetification! Only fair to rate it again :) ### 5/5 — Waste of time *2019-09-24, version 1.0.1* Use to work but every time I open it it crashes all the time need it to work ### 3/5 — App *2020-12-20, version 2.2.2* I can't register the product because the app doesn't work. I want SMOK to improve the app. ### 3/5 — Couldn’t register *2020-10-23, version 2.2.2* Seems a waste can’t register keeps saying error I have been trying to get this to work for days and it’s still the same sort your app out guys --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*