# IWC Schaffhausen App — user reviews > 59 indexed App Store user reviews of IWC Schaffhausen App by IWC Schaffhausen, Branch of Richemont International SA, rated 4.69/5 from 1,345 ratings. - Source: https://appshunter.io/ios/app/iwc-schaffhausen-app/id1558418880/reviews - App overview in markdown: https://appshunter.io/ios/app/iwc-schaffhausen-app/id1558418880.md - Rating breakdown: 5★ 1,090 · 4★ 52 · 3★ 27 · 2★ 14 · 1★ 63 ## What do users think of IWC Schaffhausen App? Overall sentiment: negative **Pros** - 👍 Excellent companion app for IWC watches - 🚀 Perfectly built but just super slow - 💡 Awesome website and great companion to my IWC watches - 💡 Love the games in the app - 👍 A new approach with some bug fixes **Cons** - 🐛 Pésima, before was much better, impossible to buy a strap - 🐛 Stead finder option not working, frustrating - 🐛 Cannot register watch despite QR code, important features unavailable - 🐛 Try-on feature is useless, doesn't show actual fit - 🐛 Awful app, can't view watch range and models - 🐛 Portugieser configurator not working, blank pages and 404 errors - 🐛 No strap selection for Big Pilot 43 - 🐛 Limited models to view, no way to configure sizes, straps, materials - 🐛 Chronograph behavior not shown in VR app - 🐛 Bad service and quality, issues with Portofino watch - 🐛 Configurator is unusable - 🐛 Missing the Mark XX watch in the app - 🐛 App becoming a mixed bag, not just about watches - 🐛 Augmented reality always causes app to crash - 🐛 App is simply crashing systematically since last update - 🐛 App won't open on iPhone 12, deleted and reinstalled with no success - 🐛 Try-on feature not good, watch goes over wristbone - 🐛 AR doesn't work, just see a black screen - 🐛 Too many taps to find an IWC watch, webpage is also buggy and slow - 🐛 App is slow and unorganized, just as bad as the website - 🐛 App constantly freezes - 🐛 App never loads, just see a spinning loading bar - 🐛 Too many pop-ups wanting to track things, content only for pilot line - 🐛 Bad speed **Commonly reported bugs** - Cannot register watch despite QR code - Portugieser configurator not working - Augmented reality always causes app to crash - App is simply crashing systematically since last update - App won't open on iPhone 12 - AR doesn't work, just see a black screen - App is slow and unorganized **Most requested features** - Allow configuring Portugieser watches - Add more watch models to try on, not just pilot watches - Improve chronograph functionality in VR app - Allow language selection, not just simplified Chinese ## Newest reviews (10 of 59) ### 2/5 — Stead finder *2025-09-13, version 3.7.1* I’ve been trying to access the strap Finder option whereby you put in the IW number and it gives you all the straps that will fit your watch. Unfortunately every time I put in the number with the IW at the beginning and press the arrow nothing happens rather frustrating ### 2/5 — Try-on feature is useless *2025-04-01, version 3.5.0* Overall cool app for viewing the collection. However, the “try on” function sizes down each watch to fit your wrist; I would have expected it to show which models would actually fit my wrist size. ### 2/5 — App Needs Work *2023-11-11, version 2.11.0* IWC advertises you can configure your own Portugieser, but it’s nowhere to be found in the app. When you click through to the Portugieser site in the app, you either get a blank page or a 404 error. Just seems some proofreading was never done on such a main interface with clients and potential buyers so either it’s not important enough to matter or someone there is lazy. ### 3/5 — Limited value in the VR app *2023-05-21, version 2.7.0* It’s nice to be able to virtually try on a watch, but there is no way to see how the chronograph behaves in the VR app. That matters because I have 3-4 real uses in mind- it’s not a fashion decision. ### 2/5 — The big pilot *2023-02-26, version 2.5.0* The picture in “de tijd” 25 feb . 2023 gives an impossible combination. Thursday 6 th of june 2023 is a non existing date!!. A brand like IWC should do better ### 2/5 — Configurateur inexploitable *2022-12-11, version 2.4.2* Configurateur inexploitable ### 1/5 — Augmented reality always causes app to crash *2022-10-06, version 2.2.0* Buggy - works for 10 seconds, then app crashes ### 1/5 — App très mauvaise *2022-08-19, version 2.0.0* Aucun intérêt: on ne peut chercher aucun modèle. ### 1/5 — Trash over price *2022-07-27, version 1.11.0* Garbage not even worth $ 100 over priced ### 5/5 — Mr Andronico Del Rosario *2022-07-23, version 1.11.0* One of my favorite watch store not only the store is beautiful. The sales agent are amazing. You really feel the extra ordinary services no matter who you are. I will recommend to visit this watch store to see and enjoy the beauty and the story of IWC. ## Most critical reviews (10 lowest-rated) ### 1/5 — A Dud. Only Current Watch Models *2026-02-17, version 3.8.0* Looking for information about your discontinued models? You’re out of luck. This app is a marketing vehicle, not a customer-focused tool that assures basic info for your collection. ### 1/5 — Pésima *2025-10-07, version 3.7.1* Antes era mucho mejor, para comprar una correa, imposible… ### 1/5 — Katastrophe *2025-06-04, version 3.5.1* Kann meine Uhr trotz QR-Code nicht registrieren. Dementsprechend stehen mir wichtige Funktionen nicht zur Verfügung. Nachfrage beim Service wurde mit: „vermutlich ist die Uhr zu alt“ abgetan. Hoffentlich sind die Uhren besser… ### 1/5 — Where is the Mark XX? *2024-09-06, version 3.0.0* I downloaded the app to virtually try on the Mark XX, but it is strangely absent from the available watches. What gives? ### 1/5 — Awful App *2024-01-14, version 2.11.2* Why can’t I look at the range and style of watches you sell!! How difficult is it for the app to open and I can scroll the ranges and models within. Idiots!! ### 1/5 — Keine Bandauswahl für die Big Pilot 43… *2023-09-30, version 2.10.0* A. O. ### 1/5 — Limited models to view *2023-07-24, version 2.8.0* I came here to compare models, configure sizes, straps, and case materials. I’m not able to do any of that. And forget about ordering or even booking an appointment with a dealer or boutique. My advice: just use the regular old school website. ### 1/5 — Bad service and quality *2023-05-10, version 2.6.1* I had issues with my new Portifino from the beginning, but due to business and Covid lockdowns, I was too late to get it repaired during the normal warranty time, when I tried to extend the warranty, first it did not work, since my serial number was not recognized, then I was too late. Now I have a 5.500 EUR piece of trash in my watch mover😡 ### 1/5 — MISSING THE MARK *2022-10-30, version 2.3.0* Sneakers, celebrities. Mehhhh!!! Missing the point IWC. Supposedly a watch app and nowhere is mention of Mark XX in app! ### 1/5 — Nicht nur Uhren… *2022-10-26, version 2.3.0* IWC und die App verkommt zum Gemischtwarenladen; sehr, sehr schade!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Life changing *2024-12-12, version 3.2.0* Change my life for the best ### 5/5 — Well-written app *2024-11-24, version 3.1.0* This is a good companion app for IWC watches. I particularly found the how-to videos for bracelet adjustment informative. ### 5/5 — Jarred Mezias Portugieser *2023-09-10, version 2.9.0* Just picked up the Portugieser iw500710 in Las Vegas and checked out the app to help me get to know the watch and it's setting, this is my first IWC and I love it. Company seems like a true watch connoisseurs brand and is incredibly well crafted! ### 5/5 — Virtual wrist watch *2023-04-16, version 2.6.1* Beautiful timepieces and the augmented reality option to wear the watch virtually is an amazing website feature, well done IWC good work. ### 5/5 — Excellent app *2023-03-28, version 2.6.1* improved usability and great features like the VR watch try on 🫶 ### 5/5 — IWC watches *2023-03-09, version 2.5.0* Style elegant and powerful 👌 ### 5/5 — Nice but slow *2023-01-30, version 2.4.2* Perfectly built but just super slow ### 5/5 — Arthur *2022-12-08, version 2.4.2* Super👍 ### 5/5 — Great app for IWC fans and owners *2022-11-07, version 2.3.0* I like the IWC app. It has news about all that is happening with IWC and their products. Well worth a vist for watch and IWC enthusiasts ### 5/5 — E.Daufresne *2022-10-19, version 2.3.0* Toutes vos montres sont de vrais bijoux elles sont toutes magnifiques. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*