# J&T Express Arab — Express Your Online Business

> Mobile express and logistics app for online business and individual users. (iPhone/iPad app by J&T Express.)

- Source: https://appshunter.io/ios/app/j-and-t-express-arab/id1590092258 (this page in markdown: same URL + `.md`)
- Developer: [J&T Express](https://appshunter.io/developer/1590092261)
- Category: Business
- Price: Free
- Rating: 2.20/5 from 20 App Store ratings · 111 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 57 MB
- Languages: American English, Arabic, Chinese (Simplified, China)
- Released: 2021-10-20
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/j-and-t-express-arab/id1590092258/reviews.md

## What is J&T Express Arab?

J&T Express mobile app is a one-stop service application of express and logistics for individual users, provides order online, trace & track, check delivery charge, find station and other related services.

Features and Benefits:
[One-Click Order]
- Order online anytime and anywhere.
- Dedicated courier to pick up at door.
- Save time and worry.

[Real-Time Query]
- Real-time update of waybill information.
- Automatic notification of delivery status.
- Easily check of E-commerce items, business documents, large parcels, return and exchange delivery status.

[Service Point]
- All nearby business stations are available, convenient to navigate.

[International]
- From Middle East to the world, delivery to all parts of the world fast and directly.

[Tools]
- Check delivery charge, prohibited items, find stations, trace & track, hotline service.

## Key features

- One-click online ordering
- Doorstep courier pickup
- Real-time shipment tracking
- Delivery status notifications
- Find nearby service points
- International shipping
- Delivery charge calculator

## What do users think of J&T Express Arab?

Overall sentiment: negative

**Pros**

- 🚀 Fast delivery service
- 👍 Responsive customer service (in isolated cases)
- ✅ Quick issue resolution when escalated

**Cons**

- 🚚 Delivery personnel unprofessional and rude
- 📞 Non-responsive customer service and support
- ⏰ Frequent delivery delays and missed deadlines
- 🚫 Couriers refuse to deliver to specified locations
- 🔗 No live chat or effective communication channels
- 📱 Poor app design and functionality
- 🤝 Lack of accountability and follow-up
- 🎯 Inaccurate tracking and false delivery status updates
- 💼 Inadequate staff training and professionalism
- 🌍 Customer service operated from outside service region
- 🚨 Suspicious staff behavior and security concerns
- 📧 Unresponsive email support
- ☎️ Non-functional phone numbers
- 🔄 Frequent order rescheduling without customer consent
- 📦 Reports of missing or stolen packages

**Commonly reported bugs**

- SMS verification codes not being received during signup
- App crashes and freezes
- Incorrect delivery status updates
- Phone number field not accepting input
- Tracking information not updating in real-time
- Unable to contact support through listed channels

**Most requested features**

- Live chat support in application
- Real-time delivery notifications with exact time windows
- Functional customer service hotline
- Email support system that responds
- Improved order rescheduling system with customer confirmation
- Better location tracking and mapping
- Complaint and feedback system within app
- Delivery time slot confirmation before dispatch
- SMS verification code fix for app registration

## Recent user reviews (10 of 111)

All indexed reviews: https://appshunter.io/ios/app/j-and-t-express-arab/id1590092258/reviews.md

### 1/5 — Horrible

*2026-07-03, version 1.5.14*

Run away, they don’t even reply to calls or messages and they lie about coming and not finding anyone taking the parcel horrible company!

### 1/5 — ‏أسوأ شركة توصيل

*2026-05-29, version 1.5.14*

تأخير بتسليم الطلبيه عن الوقت المحدد ومافي تعويض زي ماهو مكتوب 
وخدمة عملاء سيئه 👎🏻👎🏻👎🏻

### 1/5 — …………….

*2026-05-23, version 1.5.14*

خدمة عملاء سيئة جدا  يرفعو اصواتهم ومايعرفون يتكلمو مع العميل وكل ماوصلنا عليهم ازعاج كانهم بحاره شعبيه وكل متنقلان رقم الطلب كتمو الصوت  وكل شويه عيد يافندم وعيد يافندم وهما كاتمين الصوت  لو في اقل من النجمه حطيت سيئين لأبعد درجه

### 1/5 — Complaint Against Rider for Intentional Non-Delivery & Rude Behavior

*2026-05-17, version 1.5.14*

Formal Complaint Regarding Rider’s Unprofessional Behavior, Refusal to Deliver Parcel Properly, and Intentional Failed Delivery Status

### 1/5 — اسوء شركة

*2026-05-16, version 1.5.14*

مدري ليش شغالين وهما مايبون يوصلون ولا موظفين خدمة العملاء منهم فايده ولا شي شغال صح بهذي الشركه تفتحون المكالمات ولا يردون وان ردو قال بنتبع الشحن وتختفي واذا شافوك ماقفلت المكالمه قفلوها هم ومناديبهم مايوصلون وش تبون يعنيي؟

### 1/5 — Ksa

*2026-05-16, version 1.5.14*

There's a problem with the company's customer service and a delivery driver who asks for the address but doesn't deliver the order. You call the company and they tell you your order is out for delivery but it never arrives, and then they return the shipment to the sender without a convincing reason.

### 1/5 — Rudest and worst

*2026-04-29, version 1.5.14*

Never ever deal with this impolite poor customer service interaction they are ready to fight you and will never hesitate to b punch you even … use needs to close this company

### 1/5 — اكثر شركة توظف مصاريه ولا فيهم فايده

*2026-04-13, version 1.5.14*

اكثر شركة توظف مصاريه ولا فيهم فايده

### 5/5 — خدمة العملاء

*2026-04-05, version 1.5.14*

التوصيل سريع 
كان عندي خطأ في العنوان ورقم التوصيل خدمة العملاء في قمة الزوق مساعدة سريعة جدا ما شاء الله

### 1/5 — اسوء تطبيق مر علي

*2026-03-24, version 1.5.14*

الخدمة سيئه عندهم الموظفين اولا والعملاء اخرًا اكثر من مره اضطر اتعامل معاهم كل شوي يأجلون شحنتي بدون اي سبب ! مع انها بمدينتي لحد يستخدم التطبيق السيئ هاذا

## Frequently asked questions about J&T Express Arab

### What services does the J&T Express Arab app provide?

The app provides a comprehensive range of express and logistics services. This includes online ordering, real-time shipment tracking, checking delivery charges, finding service points, and accessing hotline support. It caters to both individual users and online businesses for domestic and international shipments.

### How can I track my package with this app?

You can easily track your package using the 'Real-Time Query' feature. The app provides real-time updates of your waybill information and sends automatic notifications regarding the delivery status. This allows you to check the status of e-commerce items, business documents, large parcels, and return/exchange deliveries.

### Is there a cost to use the J&T Express Arab app?

Based on the provided information, the app itself is free to use. The services offered through the app, such as delivery charges, would be applicable as per the company's standard pricing for their express and logistics solutions.

### Can I use this app for international shipping?

Yes, the app supports international shipping. It allows you to send packages from the Middle East to all parts of the world quickly and directly. The 'International' feature highlights its global reach for delivery services.

### What are the benefits of using the 'One-Click Order' feature?

The 'One-Click Order' feature allows you to order online anytime and anywhere, saving you time and effort. It also includes a dedicated courier service for pickup at your door, making the shipping process more convenient and worry-free.

## Version history (last 5 releases)

### 1.5.14 — 2026-03-11

1.Adjustment of cash-on-delivery payment method for individual orders.

### 1.5.13 — 2025-12-31

We have added Short Address–related functionality in this version.

### 1.5.12 — 2025-12-18

1.Update slider verification code

### 1.5.11 — 2025-09-09

1.Fixed known issues

### 1.5.10 — 2025-07-24

1.Fixed known issues.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*