# JACK - Casino, Promos & Offers — user reviews > 64 indexed App Store user reviews of JACK by JACK ENTERTAINMENT LLC, rated 4.60/5 from 1,066 ratings. - Source: https://appshunter.io/ios/app/jack-casino-promos-and-offers/id6476229715/reviews - App overview in markdown: https://appshunter.io/ios/app/jack-casino-promos-and-offers/id6476229715.md - Rating breakdown: 5★ 866 · 4★ 89 · 3★ 36 · 2★ 10 · 1★ 65 ## What do users think of JACK? Overall sentiment: negative **Pros** - 👍 Easy to use - 🎉 Friendly staff - 💰 Frequent promotions and free play - 🏆 Enjoyable casino experience **Cons** - 🐛 Buggy and unstable app - 🤔 Lack of key features (free play, promotions, etc.) - 😕 Confusing and unintuitive UI - 🕰️ Slow performance and long load times **Commonly reported bugs** - Frequent crashes and login issues - Inability to access account information and promotions - Compatibility problems with certain devices **Most requested features** - More dining and entertainment options - Improved app functionality and visibility of key information - Better integration between Jack's and Thistledown properties ## Newest reviews (10 of 64) ### 5/5 — Easy to use *2024-12-26, version 1.2* Easy to use and can find things easy is the best for us to navigate and find what we need ### 5/5 — Message *2024-11-29, version 1.2* It was useful I’m at jack a lot but forget to clock in and leave my card in the machines and thistledown. Ver helpful ### 5/5 — Sherlonda M Robinson *2024-11-19, version 1.2* I absolutely enjoy both Jack’s casinos. My favorite is the Jacks Racino. Lovely clean atmosphere, The staff is wonderful , the dining & drink options are exquisite, a massive selection of games that you can actually win on “. Still waiting to hit the Mega ☺️ ### 5/5 — Great times at Jack *2024-10-25, version 1.2* Always have a great time visiting the Jack!!! Wish I could WIN MORE but always a pleasant experience!!!! ### 5/5 — Best in CLE *2024-10-19, version 1.2* Good atmosphere. Better than MGM ### 5/5 — Big money big fun *2024-10-14, version 1.2* Big money big fun ### 5/5 — Jack *2024-09-07, version 1.2* Splendid ### 5/5 — Always FUN!! *2024-08-28, version 1.2* I love playing downtown and just starting to enjoy the app too! I love logging in and winning points! Keep up the great promo’s! They keep me coming back!! ### 2/5 — App not really functional. *2024-08-27, version 1.2* not really functional. Can I suggest not spending all the money on mailers and invest it in a better app experience? ### 5/5 — My Opinion *2024-08-23, version 1.2* Your app is so easy to use! You need another restaurant. You have one high end and another that we had such a bad experience will never eat there again. And more restrooms. I gave 5 stars because I really like it there and my host (Oudel) is wonderful. He always checks on me to make sure I’m ok and just to chat. Thanks Denise George ## Most critical reviews (10 lowest-rated) ### 1/5 — Rigged *2026-01-18, version 2.4.1* Obvious goy jew rig. Take it as you’d like ### 1/5 — Will not open. *2025-12-23, version 2.4.1* Down loaded five times. Worked fine before . Luck7113 ### 1/5 — Errors *2025-09-13, version 1.2* App kicks me out every time I sign into Thistledown location and sometimes downtown location. States someone else is logged into my account and I know I’m the only person logged into it. ### 1/5 — App doesn’t work *2025-08-30, version 1.2* The app literally doesn’t work. The new member kiosk game never loads. The mobile ordering section never takes you to the page where you can order. It’s not a network issue because I can access other apps and websites fine. ### 1/5 — App *2025-04-06, version 1.2* Downloaded the app for my new member free play but that part of the app doesn’t work, conveniently. I have been trying for 3 days and it just leaves a blank screen. Besides the app, the Thistledown location has very tight machines, I hardly ever see people win anything. ### 1/5 — Not working *2025-04-03, version 1.2* Not working on iPhone. It stuck on loading screen. App needs to be updated. ### 1/5 — TERRIBLE APP FOR OUT OF TOWNERS *2024-12-22, version 1.2* App will only work if you live in Ohio and have an Ohio address ### 1/5 — Bad App *2024-10-02, version 1.2* App never opens or is extremely slow. Notifications every hour for mobile offers that won’t open. In app messages take you to Jack’s web browser where you have to login to the web page via the internet. App amazingly gets worse with every update. Whoever runs this should be fired ### 1/5 — Terrible App *2024-10-02, version 1.2* Hire someone who knows the faults of the new mobile app from using it as a customer or hire someone to find all the bugs. Apps with this many issues shouldn’t be live. Or is what we should expect from a gaming company with zero threat of competition within the Cleveland market? ### 1/5 — Can’t log in *2024-09-07, version 1.2* I haven’t been able to log in since the update. Tried to uninstall and reinstall.. no luck ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome place *2025-10-29, version 2.4.1* Great ### 5/5 — Awesome *2025-09-21, version 1.2* I love it ### 5/5 — Great app *2025-03-25, version 1.2* Very enjoyable app for the best casino in Ohio! ### 5/5 — Have fun *2025-02-09, version 1.2* I love coming to Jack’s. It’s comfortable. People are nice. It’s a good getaway for a day. ### 5/5 — Casino app *2025-01-24, version 1.2* I would recommend Jacks Casino app. It’s a detailed way of keeping track of special events and offers. I absolutely love the newer features of having an option to be altered when an event takes place. I appreciate that both Cleveland and Thistle Down casino/ racing are within the same app and you are not required to have more than one. ### 5/5 — They were casino in Ohio *2025-01-13, version 1.2* I love the atmosphere of this casino and it’s always lively upbeat and friendly so are the dealers. The layout of the casino is awesome. I still have not stayed at the hotel. It’s attached to it. However, I’ve always stayed at the Hyatt, which is a half a block away. Plus to top it off. I’ve always won at this casino. Jack’s is awesome. ### 5/5 — Review *2024-12-31, version 1.2* I like the new look but it seems there is never ever a payout. At other casinos I have occasional hits but never at the jack ### 5/5 — The Jack *2024-12-28, version 1.2* Excellent Casino! Always clean and great atmosphere. ### 5/5 — Always good staff *2024-12-27, version 1.2* I might not win that much money, but it seems like the staff always friendly and there’s always a buffet that they comp ### 5/5 — nice *2024-12-26, version 1.2* i enjoy alot --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*