# Jack Henry Support

> Manage Jack Henry product support cases and client requests. (iPhone/iPad app by Jack Henry and Associates, Inc..)

- Source: https://appshunter.io/ios/app/jack-henry-support/id1236977896 (this page in markdown: same URL + `.md`)
- Developer: [Jack Henry and Associates, Inc.](https://appshunter.io/developer/1229273746)
- Category: Business
- Price: Free
- Rating: 3.00/5 from 7 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 37 MB
- Released: 2017-08-25
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/jack-henry-support/id1236977896/reviews.md

## What is Jack Henry Support?

Obtain support for your Jack Henry Banking®, Symitar®, or ProfitStars® products through the Jack Henry & Associates, Inc. JHA Support app. You can use this app to create, view, and manage your self-service support and client work request cases.
- Create/Edit Case
- Case Search
- Maintain My Information
- Company Selection

For Clients Administrators (FC Admins) can designate Product Support Authorizations for employees.
- Product Support Authorizations
- Reporting

## Key features

- Create/Edit Support Cases
- View and Manage Cases
- Search Case History
- Maintain User Information
- Company Selection
- Manage Product Support Authorizations

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/jack-henry-support/id1236977896/reviews.md

### 3/5 — Great app but needs one more thing.

*2019-05-12*

This is a great app to view/edit cases from the phone, but this app lacks the functionality of push notifications of case updates. This would be helpful if I didn’t have access to my email at that moment.

## Frequently asked questions about Jack Henry Support

### What products does Jack Henry Support provide assistance for?

Jack Henry Support offers assistance for Jack Henry Banking®, Symitar®, and ProfitStars® products. The app is designed to streamline the support process for these specific financial technology solutions.

### How do I create a new support case in Jack Henry Support?

You can create a new support case by navigating to the 'Create/Edit Case' option within the Jack Henry Support app. This feature allows you to initiate a new request for assistance.

### Can administrators manage employee access to support in Jack Henry Support?

Yes, Client Administrators can designate Product Support Authorizations for employees within the Jack Henry Support app. This ensures that the right personnel have access to the necessary support resources.

### What is the user rating for Jack Henry Support?

Jack Henry Support has a rating of 3.0 stars based on 7 user ratings. This indicates a mixed reception from its user base.

### Is Jack Henry Support available on Android devices?

The Jack Henry Support app is currently supported on iPhone and iPad devices. Compatibility with Android devices is not specified in the provided data.

### When was the latest version of Jack Henry Support released?

The latest version of Jack Henry Support, 1.4.3, was last updated on September 2, 2022. This suggests a relatively infrequent update cycle.

### Does Jack Henry Support have ads?

No, Jack Henry Support does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the age rating for Jack Henry Support?

Jack Henry Support has an age rating of 4+. This means it is suitable for users aged four and above, indicating minimal content concerns.

## Version history (last 5 releases)

### 1.4.3 — 2022-09-02

Updated Jack Henry logos

### 1.4.1 — 2022-05-20

This update includes: minor bug fixes and improvements.

### 1.2.1 — 2019-02-12

General bug fix for Face ID.

### 1.2.0 — 2018-12-11

Compatibility updates for iPhone X.

### 1.1.8 — 2017-09-22

Fixes an issue with the 'Print' button within View All Notes.

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| [HPI (Henry Products Inc)](https://appshunter.io/ios/app/hpi-henry-products-inc/id6470926140) | — | Free | Business |
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## More apps by Jack Henry and Associates, Inc.

- [Banno Mobile - Your FI](https://appshunter.io/ios/app/banno-mobile-your-fi/id606548926)
- [Ovation (Jack Henry)](https://appshunter.io/ios/app/ovation-jack-henry/id1015503505)
- [Banno Mobile - Optimus](https://appshunter.io/ios/app/banno-mobile-optimus/id1019827404)
- [JHA Mobile Banking](https://appshunter.io/ios/app/jha-mobile-banking/id1171890507)
- [MyCardRules](https://appshunter.io/ios/app/mycardrules/id1229273747)

All apps by Jack Henry and Associates, Inc.: https://appshunter.io/developer/1229273746

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*