# Jack in the Box® Order App — user reviews > 1,279 indexed App Store user reviews of Jack in the Box® Order App by Jack in the Box, Inc., rated 4.80/5 from 190,933 ratings. - Source: https://appshunter.io/ios/app/jack-in-the-box-order-app/id1283768751/reviews - App overview in markdown: https://appshunter.io/ios/app/jack-in-the-box-order-app/id1283768751.md - Rating breakdown: 5★ 171,808 · 4★ 11,624 · 3★ 2,672 · 2★ 889 · 1★ 3,940 ## What do users think of Jack in the Box® Order App? Overall sentiment: negative **Pros** - 🚀 Convenient mobile ordering - 🎁 Great deals and offers - ⚡ Fast and efficient - 🖼️ Customizable orders **Cons** - 🐛 App glitches and crashes - 🤷‍♀️ Inconsistent store operations - 💳 Difficulty getting refunds - 📞 Poor customer service **Commonly reported bugs** - Inability to cancel orders - Discounts not applying at checkout - Rewards points not properly credited - App freezing or not loading **Most requested features** - Add multiple payment options - Allow customization of all menu items - Integrate drink selection in combos - Implement automatic location detection ## Newest reviews (14 of 1,279) ### 4/5 — Slow *2026-08-31, version 2026.12* App is a little slow ### 3/5 — Annoying bug *2026-08-31, version 2026.12* Literally have never felt compelled to write a review for an app ever yet here I am. I usually order delivery through the app and every time I have this issue where adding a custom tip will cause a glitch in the app, and proceeding to the screen to finalize the order will reflect an incorrect total. When you try to confirm the order, the message “Delivery fee and time may have changed” appears and it sends you back to the first screen again that asks if you’d like to tip. The only way around this is to use the automatic tipping, which is usually only a dollar or two so then you’re left with other concerns like drivers not picking up your order or them stealing your food. It’s a small issue but so frustrating and completely ruins the app for me ### 3/5 — Convenience overpriced *2026-08-29, version 2026.12* The last straw that broke the camel’s back. I lost points when this App updated, deals/rewards are so-so. Recently ordered delivery; never came. Filed a refund report; once it comes in; I’ll just delete the App altogether. Getting charged large amounts for mobile orders from Apps like these definitely not worth it; especially if the parties involved cannot cohesively work together ### 4/5 — For The Inquirers Convenience *2026-08-29, version 2026.12* If you’re looking for good deals on late night food or breakfast, the jack in the box app is where it’s at. The only reason I don’t give it 5 stars is because you cannot modify items with “light sauce” for example. It’s a bit rigid. Other than that you can get good deals and exclusives daily, and coupons weekly. Worth it in my opinion, and that’s not even including the point system. ### 5/5 — Hahah *2026-08-22, version 2026.12* Jack in the box was putting that jack in that box ### 5/5 — Tacos *2026-08-22, version 2026.12* Downloaded the app to get the tacos for cheaper. Do not regret it life has been awesome ### 5/5 — Satisfied *2026-08-20, version 2026.12* Always so happy with the service here ### 3/5 — Jumbo Jack… no stock?! *2026-08-19, version 2026.12* It’s like a pizza place running out of pizza! ### 5/5 — Any time is the right time! *2026-08-19, version 2026.12* Go to Jack in the Box! ### 5/5 — Fast and hot *2026-08-19, version 2026.12* Thank you the app has so many offers and with this economy that helps a lot ### 5/5 — Easy *2026-08-19, version 2026.12* Great app. Very easy to use. ### 5/5 — Competition *2026-08-18, version 2026.12* Just much better than the McDonald’s app, have yet to run into issues with deals that are not compatible with a purchased item that I have in my bag ### 5/5 — Jack *2026-08-18, version 2026.12* Clutch app ### 3/5 — Fun app but tricky *2026-08-18, version 2026.12* I find the app colorful fun and humorous but a little hard to navigate. ## Most critical reviews (10 lowest-rated) ### 1/5 — Track order for delivery on app *2026-08-25, version 2026.12* Why is there no way to know if you order was picked up? Delivered? If the driver is waiting? This is unacceptable! ### 1/5 — Wont let me order *2026-08-24, version 2026.12* I keep trying to add order to cart and it says to pick an available item. It doesn't matter what i pick i will not work. Impossible to order. ### 1/5 — Mediocre prices, mediocre restaurant with mediocre app *2026-08-24, version 2026.12* App can’t even run correctly. The prices and delivery costs are absurd. The app is broken and can’t even run correctly. You can’t check out because there’s a hiccup. You can’t use Apple Pay because it freezes, and if you exit the app, your cart erases. Jack in the Box has gone downhill and I’m going to another restaurant. Pathetic franchise and app. ### 1/5 — Unable to Sign In *2026-08-22, version 2026.12* I’m not able to get signed in to my account thru Facebook login. App is updated and so is phone. ### 1/5 — Bad app prices crazy too *2026-08-21, version 2026.12* So the app wont hold customize features(such as remove tomatoes) and if you try to order in store its literally DOUBLE the price as the app. What a mess. Double Jr Jack meal $7 on app, $12 in store. Cant take away tomatoes in app . Go figure ### 1/5 — A$S *2026-08-20, version 2026.12* The app will not allow me to change the drop pin to the actual location this is getting stup!d, my food arrives cold the drivers do their best to get to me. If I could I would give the app a negative 5 star. ### 1/5 — Hidden prices *2026-08-05, version 2026.11* Would’ve ordered except for your dark pattern - I have to tap every single item to see how much it costs! The competition is up front. ### 1/5 — Phili Cheese *2026-07-30, version 2026.11* Horrible ratio of filling to bun. Very dissatisfied ### 1/5 — NEVER BUY SOME JACK IN THE BOX *2026-07-29, version 2026.11* IT IS THE WORST EXPERIENCE THEY ALWAYS FORGET YOUR FOOD WETHER ITS ONLINE OR IN PERSON THEY HAVE THE WORST SERVICE AND THE FOOD IS ALWAYS COMD ### 1/5 — Refund ignored *2026-07-28, version 2026.11* Emailed them twice with no responses. Refund path takes forever to get through. I ordered a shake with my food on the mobile app for mobile pickup. Get to the store, shake machine is being clean. I’m like okay. Don’t get a refund. Get ignored for refund. Never going again. ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful help *2026-08-31, version 2026.12* The lady that helped me was wonderful and this store is the best ### 5/5 — It’s all right *2026-08-30, version 2026.12* When I got the Philly for the first time it had some carné on it but you gotta try things twice in this world ounce to see what it’s like and another time to see if you like it so he’s round two ### 5/5 — jacking my box *2026-08-30, version 2026.12* 10/10 ### 5/5 — Best munchies *2026-08-29, version 2026.12* Love this place! ### 5/5 — Yes baby *2026-08-27, version 2026.12* Everything about this Jack-in-the-Box is orgasmic to my soul. ### 5/5 — Awesome *2026-08-26, version 2026.12* It’s so convenient ### 5/5 — Great deals *2026-08-25, version 2026.12* Bundle deal are pretty awesome ### 5/5 — The best *2026-08-24, version 2026.12* I love this idea is convenience and affordable the service is great and faster 👍🏼 ### 5/5 — P.A.ROYALTY999 *2026-08-24, version 2026.12* Greatest Location I’ve Been The Food Is Fresh & The Store Is Clean’ I Like How The Restaurant Is Made To Order ### 5/5 — Service *2026-08-23, version 2026.12* Great features --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*