# Jackery — Explore Further With Jackery > Remote monitoring and control for Jackery power stations and solar devices. (iPhone/iPad app by Jackery.) - Source: https://appshunter.io/ios/app/jackery/id6446012836 (this page in markdown: same URL + `.md`) - Developer: [Jackery](https://appshunter.io/developer/883063443) - Category: Utilities - Price: Free - Rating: 2.40/5 from 208 App Store ratings · 168 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 108 MB - Languages: American English, French (France), German (Germany), Italian, Japanese, Korean, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan) - Released: 2023-03-15 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/jackery/id6446012836/reviews.md ## What is Jackery? Explore Further With Jackery Solar With the Jackery App, you can: Connect your device or system from anywhere. Monitor system status, real-time flow, energy data and trends, power generation and more. Monitor device status, battery level, remaining time, temperature and more. Control your device or system likes turning ON/OFF power output. Share your device with your family. Monitor input and output power. Get new firmware updates. Compatible Devices: Jackery Explorer 1000 Jackery Explorer 1000 Plus Jackery Explorer 2000 Jackery Explorer 3000 Jackery HomePower 1000 Jackery HomePower 1000 Plus Jackery Homepower 3000 SolarVault 3 Pro SolarVault 3 Pro Max SolarVault 3 Pro Max AC Jackery HomePower 5000 Plus Jackery HomePower 3600 Plus Jackery HomePower 3600 Pro Max Jackery HomePower 3000 Jackery HomePower 2000 Plus Jackery Smart Transfer Switch Jackery Explorer 5000 Plus Jackery Explorer 3000 Pro Jackery Explorer 3000 Jackery Explorer 2000 Plus Jackery Explorer 2000 New Jackery Explorer 1800 Jackery Explorer 1500 New Jackery Explorer 1500 Ultra Jackery Explorer 1000 Plus Jackery Explorer 1000 New Jackery Explorer 900 Jackery Explorer 700 Plus Jackery Explorer 600 Plus Jackery Explorer 300 Plus Jackery Explorer 280 Plus Jackery Explorer 240 New Jackery FridgeGuard Jackery SlimPower H1 ## Key features - Remote device connection - System status monitoring - Real-time energy data - Device control (ON/OFF) - Family sharing - Firmware updates ## What do users think of Jackery? Overall sentiment: neutral **Pros** - 👍 Bluetooth and WiFi connectivity - 🚀 Responsive app controls - 📊 Detailed device monitoring **Cons** - 🐛 Connectivity issues (Bluetooth/WiFi) - 🔒 Privacy concerns with account requirement - 🔋 Drains battery when not in use **Commonly reported bugs** - App crashes when refusing privacy settings - Login issues and frequent log-outs - Inconsistent device status reporting **Most requested features** - Push notifications for battery status - Ability to toggle between Bluetooth and WiFi - Offline mode for remote monitoring ## Recent user reviews (10 of 168) All indexed reviews: https://appshunter.io/ios/app/jackery/id6446012836/reviews.md ### 1/5 — 無能 *2026-07-29* 2000 Newを購入当時からこのアプリを使用しています。 とにかく繋がらない。 毎回毎回、アプリの接続に時間を要する。 なぜ BTのみではないのか？ wi-fiはなぜ必要なのか？ BTのみで使用出来るようにして欲しい。 アプリで可能な設定内容がチープすぎる。 充電速度と充電容量が細かく設定出来ないのがイライラする。 誰が設計したアプリでしょう？無能なSEの設計です。 Dabbsson 3000L も所有しているが、そちらのアプリはとにかく優秀。すぐ繋がるし、細かい設定が迷いなく感覚的に出来る。中国に出来てなぜアメリカが出来ない？ 中国なんて負けるな！ ### 5/5 — レビューが低すぎると思った *2026-07-25* 今使い始めたばかりですが、室内にいたまま、室外にある1000newになんの設定もしないままちゃんと接続できた(wifi環境下) 説明書読まなきゃダメか？と思っていたので助かりました。またPWが保存されないと言ってる方がいるが、それはアプリのせいではなく、iPhoneならキーチェーンなどスマホ側の問題では？PW保存できました。 他社のソーラーパネル+蓄電池も保有しているが、アプリすらないので、こういうアプリがあるだけありがたいものと思うし、無料で使えるのでありがとうございます。 1つリクエストしたいのは 最初の登録画面から「日本語フォントがおかしい」です。漢字部分が中国語っぽいフォントなのがかなり気になるので、ぜひ日本語らしい日本語フォントにしていただきたいてす。 日本人からすると、これは何かの偽物なのか？という印象が強くなりますし 日本の人はレビューしてないのだろうなと少し悲しくもあり… どうぞ宜しくお願いいたします。 ### 1/5 — 停電中なのに自動オフが働かず… *2026-06-02* 台風で停電したので、冷蔵庫に接続して一時間使用→バッテリーオフ、を何度かすると、一時間で10%程度使うようでした。 残60%の状態で、寝る前に「省エネモード二時間、自動オフ時間二時間」にして寝ると、朝になったら残り4%になっていました。 今日の分として40%くらい残してる予定だったのにもう使えません。 朝アプリを確認すると設定は「二時間で電源オフ」になっていました。台所までのドアは開きっぱなし、携帯の電源も落としていません。何が悪かったのか分かりません。 今回は台風の足が早く電気の復旧が早そうなのでいいですが、それでもいつ復旧するか分からないし、停電が数日続くとなると計算できないのはとても困ります。 また、アプリで使えるタイマーが二時間のみ、自動オフにしかできません。 例えば「午前3時-4時の一時間のみ稼働」のような設定が出来ると寝る間の管理がしやすいのですが。 とりあえず使えないタイマー設定なら最初からない方が計算しやすいです。 **Developer response:** この度はご不便をおかけし、誠に申し訳ございません。 停電時のご使用において、想定よりもバッテリー消費が早く進んでしまったとのこと、またアプリのタイマー設定についてもご期待に沿えず、ご不安・ご不便をおかけしましたことを重ねてお詫び申し上げます。 ご利用環境（接続機器の消費電力、動作モード、省エネ設定、周囲環境など）によって消費電力の挙動が変わる場合があり、今回の状況については詳細な確認が必要となります。 また、アプリのタイマー機能につきましても貴重なご意見をいただきありがとうございます。いただいた内容は今後の製品・アプリ改善の参考として、担当部署へ共有させていただきます。 差し支えなければ、より正確な状況確認のため、以下の情報を添えて下記サポート窓口までご連絡いただけますでしょうか。 ・ご使用製品の型番 ・接続されていた機器（冷蔵庫など）の詳細 ・使用時の設定内容 ・可能であれば使用状況の詳細 📧 jackery.jp@jackery.com 内容を確認のうえ、個別にご案内させていただきます。 今後ともJackeryをよろしくお願いいたします。 ### 1/5 — Getting worse *2026-05-13* Since they can’t figure out how to get their battery management system to work correctly when there’s multiple expansion batteries rather than fix that core significant problem they just removed it entirely from the app so there’s no way to actually know how much total power you have. You see the percentage only for the main unit. No data whatsoever anymore for the expansion batteries. If they’re gonna hide the battery management problem, I mean, bare minimum at least like get an average of all the batteries and display that so owners have some idea what’s actually available and can adjust their use accordingly. It also loses all of your data if you have to rebind, even if you connected to the exact same unit with the same serial number. So all your previous state of your solar generation and how many effective trees you’ve saved gets totally reset to zero. Tracking that was probably the only cool thing. Everything else is well below not just the app but the system. **Developer response:** Thank you for your feedback. Please contact Jackery Customer Support so our team can review your app issue and assist you further: 📧 hello@jackery.com 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST) ### 4/5 — Mostly happy with this app *2026-04-25* I have to say overall that I am thrilled with the Jackery Home 5000. The APP is a couple generations behind the excellent technology of the physical units being sold. There needs to be the ability to set your own charge and discharge notification thresholds. It would also be nice to see a differentiation between the solar input and the grid/generator input… because when they are blended, you can’t really tell how much solar you while you are charging the system from grid or generator? It would also be nice to be able to have a setting to prioritize solar over grid input!!! Lastly, If you have multiple Jackery products… there is no way to sort them in the app… the last one added is at the top of the list, no matter which is your most important device 🤬 Jachary! Please fix this!!! (it is annoying to school past my mobile Jackery to get to the primary Jackery I use at home as my EVERY DAY System. **Developer response:** Hi， Thank you for your detailed feedback and for your support of the Jackery Home 5000. We’re glad to hear you’re overall thrilled with the unit. We also really appreciate your suggestions regarding app features such as customizable charge/discharge alerts, clearer input source distinction, solar priority settings, and device sorting. These are valuable insights and will be shared with our product and app development teams for future improvements. If you need any direct assistance or would like to provide more details, please feel free to contact Jackery Customer Service: 📧 hello@jackery.com 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Thank you again for taking the time to share your experience. ### 1/5 — Unreliable products *2026-03-24, version 2.0.0* Bought a homepower 3000 and an explorer 3000. Both unreliable and unpredictable. They can discharge very slowly from 100 to 98% in three weeks, and then suddenly drop to 50% overnight without load. Error codes are frequent like F6 that requires unplugging loads to reset. Then every three days they stop charging via solar. Need to unplug and restart. Cannot restart via app. I regret buying these products ### 5/5 — Personally having no issues *2026-03-13, version 1.2.0* From my own experience so far over the last month, it’s working just fine. The app does what it’s supposed to do. I’m using Bluetooth and luckily Im always nearby the battery when using it so it’s been great. Hope it continues this way. ### 1/5 — Not user friendly, Bluetooth temporary *2026-03-01, version 1.2.0* It forces you to create an account to use a local device. Extremely annoying if you want to change basic settings. Sounds like they are up to no good… Jackery 3000 Bluetooth stops working after a few hours so then you can never connect again unless you force reboot it which causes AC power loss. Absolutely ridiculous. Very disappointed! ### 1/5 — Unacceptable privacy concerns *2026-02-27, version 1.2.0* Ridiculous you have to sell your soul to get remote access to a stupid battery!! ### 3/5 — Solid…with annoyances *2026-02-24, version 1.2.0* You can control just about everything remotely with this app and it’s reliable, but why is it that my login sessions are voided automatically for each device where use the app? Clforces a full login again unnecessarily. Also have to agree to terms repeatedly whenever the session is voided. How about just recognizing the previous acceptance and authorized login? ## Frequently asked questions about Jackery ### What does the Jackery app do? The Jackery app allows you to remotely connect to and control your Jackery power stations and solar devices. You can monitor system status, view real-time energy data and trends, check battery levels, and even turn power output on or off. ### What are the key features of the Jackery app? Key features include remote device connection from anywhere, comprehensive system status monitoring (energy data, power flow, battery level, remaining time), device control like turning power output on/off, the ability to share device access with family members, and receiving new firmware updates. ### Is the Jackery app free to use? Yes, the Jackery app is free to download and use. Based on the provided information, there are no mentioned costs, in-app purchases, or advertisements associated with the app. ### What devices are compatible with the Jackery app? The app is compatible with a wide range of Jackery devices, including various models from the SolarVault, HomePower, and Explorer series, such as the SolarVault 3 Pro, HomePower 5000 Plus, and Explorer 2000 Plus, among many others listed. ### How can I use the Jackery app for my outdoor adventures? During outdoor adventures, you can use the app to monitor your power station's battery level and remaining runtime, ensuring you have enough power for your devices. You can also remotely turn on or off the power output as needed, providing convenient control over your energy supply. ## Version history (last 5 releases) ### 2.4.1 — 2026-08-01 What's new: 1. Support for new portable energy storage devices 2. Performance improvements and feature optimizations ### 2.4.0 — 2026-07-13 What's new: 1. Support for new portable energy storage devices 2. AI EMS 2.0 for the SolarVault 3 Series Smart Energy Management System is now available 3. FridgeGuard now supports customizable Low-power auto shutdown duration 4. Performance improvements and feature optimizations ### 2.1.2 — 2026-05-20 Performance improvements and feature optimizations ### 2.1.1 — 2026-05-15 Performance improvements and feature optimizations ### 2.1.0 — 2026-05-12 1. Supports new portable power stations 2. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*