# Jackery — user reviews

> 168 indexed App Store user reviews of Jackery by Jackery, rated 2.40/5 from 208 ratings.

- Source: https://appshunter.io/ios/app/jackery/id6446012836/reviews
- App overview in markdown: https://appshunter.io/ios/app/jackery/id6446012836.md
- Rating breakdown: 5★ 44 · 4★ 15 · 3★ 16 · 2★ 29 · 1★ 104

## What do users think of Jackery?

Overall sentiment: neutral

**Pros**

- 👍 Bluetooth and WiFi connectivity
- 🚀 Responsive app controls
- 📊 Detailed device monitoring

**Cons**

- 🐛 Connectivity issues (Bluetooth/WiFi)
- 🔒 Privacy concerns with account requirement
- 🔋 Drains battery when not in use

**Commonly reported bugs**

- App crashes when refusing privacy settings
- Login issues and frequent log-outs
- Inconsistent device status reporting

**Most requested features**

- Push notifications for battery status
- Ability to toggle between Bluetooth and WiFi
- Offline mode for remote monitoring

## Newest reviews (17 of 168)

### 4/5 — Mostly happy with this app

*2026-04-25*

I have to say overall that I am thrilled with the Jackery Home 5000.
The APP is a couple generations behind the excellent technology of the physical units being sold.

There needs to be the ability to set your own charge and discharge notification thresholds.

It would also be nice to see a differentiation between the solar input and the grid/generator input… because when they are blended, you can’t really tell how much solar you while you are charging the system from grid or generator?

It would also be nice to be able to have a setting to prioritize solar over grid input!!!

Lastly,
If you have multiple Jackery products… there is no way to sort them in the app… the last one added is at the top of the list, no matter which is your most important device 🤬
Jachary! Please fix this!!!

(it is annoying to school past my mobile Jackery to get to the primary Jackery I use at home as my EVERY DAY System.

**Developer response:** Hi，

Thank you for your detailed feedback and for your support of the Jackery Home 5000. We’re glad to hear you’re overall thrilled with the unit.

We also really appreciate your suggestions regarding app features such as customizable charge/discharge alerts, clearer input source distinction, solar priority settings, and device sorting. These are valuable insights and will be shared with our product and app development teams for future improvements.

If you need any direct assistance or would like to provide more details, please feel free to contact Jackery Customer Service:
📧 hello@jackery.com
📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST)

Thank you again for taking the time to share your experience.

### 3/5 — Solid…with annoyances

*2026-02-24, version 1.2.0*

You can control just about everything remotely with this app and it’s reliable, but why is it that my login sessions are voided automatically for each device where use the app?  Clforces a full login again unnecessarily. Also have to agree to terms repeatedly whenever the session is voided. How about just recognizing the previous acceptance and authorized login?

### 4/5 — Bluetooth

*2026-02-18, version 1.2.0*

Whilst the Jackery 2000v2 is an amazing bit of kit, I use it daily, the one thing that it could do with is Bluetooth being able to connect after you walk away from the signal. The only way to reconnect is to switch off and switch on tje power bank to reconnect the Bluetooth.
Is there any way this could be looked at for an update?

### 4/5 — Love the unit - BT connection is useless

*2026-01-26, version 1.2.0*

First power outage and Home3000 has come through like a champ. Unfortunately without connecting to wifi cannot change settings to get to pass through mode or remotely monitor usage. 

This problem has shown up for years (see Reddit) so you’d think it would have been resolved by now.

### 4/5 — They responded to my feedback. 👍

*2026-01-21, version 1.2.0*

Following was my initial review.  They did respon and I admire their willingness to listen
👍🙏
So I changed from 1 to 4 stars. 
—————
Terrible.  Cannot read text in the AP

Text is too faint and small.  I do not have young eyes.  You young software people need to understand that.

### 4/5 — Feature Request

*2026-01-21, version 1.2.0*

Would be great if CarPlay support was added - we all charge as we drive! Jackery 1000v2

### 4/5 — Useless without internet

*2026-01-17*

So the power is out and I want to communicate with my devices but they set up the app so I have to login.  Problem is the internet goes out when the power goes out.  Same problem when camping in a remote area, no power, no internet.  Bag the login, it’s apparently only there so Jackery can promote a sale.  When the internet and power are down the app should be able to connect to my devices via bluetooth.

**Developer response:** This doesn't seem right. We want to take a closer look at this for you. Please send a note to hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM-5 PM PST) so we can connect.

### 2/5 — Connecting to WiFi requires turning off 5gHz!

*2026-01-06, version 1.2.0*

I have plenty of devices that run on 2.4gHz but only a few of them have trouble connecting to the network, which features both 2.4 and 5 gHz connections! This device requires you to turn off the 5gHz connection or it won’t connect. Poor programming.

### 2/5 — アプリというかハードの仕様

*2026-01-02*

FAQにもあるようにBluetooth接続が所定の時間失われるとポータブル電源本体のBluetoothがオフになる仕様のようですが、それに伴いアプリでポータブル電源本体のステータスの確認ができなくなるのはいかがなものかと思います。Bluetooth接続をリセットし再設定するかポータブル電源本体の電源を入れなおせば復旧できることは確認しています。UPSとしても使っているのでポータブル電源本体の電源を入れなおすのはもってのほかです。Bluetooth接続かWi-Fi接続どちらかが確立されていればアプリのリンクが切れないよう修正を要望します。ポータブル電源本体のファームウェアの更新になると思いますが要望します。
アプリとしては可もなく不可もなくと思います。

**Developer response:** ご意見ありがとうございます。

ご指摘の通り、plus/New シリーズのポータブル電源では、省電力設計の一環として、一定時間 Bluetooth 接続がない場合、本体の Bluetooth が自動でオフになる仕様となっております。
そのため、アプリでのステータス確認も一時的にできなくなる場合があります。ご不便をおかけし、誠に申し訳ございません。

現在、接続の復旧は Bluetooth の再接続や本体の電源再投入で可能であることをご確認いただいているとのことですが、UPS 利用時に電源を入れ直すことが難しい場合もあること、十分理解いたしました。

いただいたご要望は今後のファームウェアやアプリ改修の参考として開発チームに共有させていただきます。
アプリの使い勝手に関しても、今後の改善に向けて検討してまいります。

貴重なご意見をいただき、ありがとうございます。

### 1/5 — Useless due to security

*2025-12-26, version 1.2.0*

It takes so long to log into the app each time, it’s not worth using.

### 1/5 — 全くなんの役にも立たない

*2025-12-25*

最初のうちはアプリと接続して正常に使えているが、数日経つと唐突に繋がらなくなる

こうなると製品を完全リセットして最初から設定をやり直し

そうしてしばらく経つとまた繋がらなくなる

この間、バッテリーは完全に0になったとかそう言うことは全くない
一定時間経つと設定がリセットされるようだ
意味がわからない

以前使っていたモデルでも全く同じ症状で、数年前から全く改善されていないことに驚き

どうも同じ症状の人はそれなりにいるようですね

また、アプリはログインしないと使えないが、しばらくするとでログイン情報が消えるらしくログインし直し

そしてIDもパスワードも保存されないので全部入力し直し
こんなアプリのパスワードを今時いちいち覚えているわけないのに手動入力を要求されるのは意味がわからない
論外の仕様

バッテリーとしては使えているがアプリは率直に言ってゴミです

**Developer response:** このたびは弊社アプリの不具合によりご不便とご不快な思いをおかけし、誠に申し訳ございません。率直なご意見をお寄せいただき、心より感謝申し上げます。

ご記載の症状（数日使用後に突然アプリが切断され、毎回初期化や再設定が必要になる点）は、通常あってはならない事象であり、重く受け止めております。ご不安・ご不便をお掛けしましたことを深くお詫び申し上げます。いただいたご指摘は開発・品質チームへ共有のうえ、原因調査と改善に努めさせていただきます。

つきましては、調査を迅速に進めるため、大変お手数ではございますが、下記の内容を support 宛にお知らせいただけますでしょうか。いただいた情報をもとに、詳細な原因特定と個別対応のご案内をさせていただきます。

ご連絡先（カスタマーサポート）
メール： jackery.jp@jackery.com

ご提供いただきたい情報（可能な範囲で）

ご購入の製品名・モデル（例：Portable Power 1000New）

ご注文番号（お手元にあれば）または購入時期

ご利用のスマートフォン機種とOSバージョン（例：iPhone 14 / iOS 17、Android 13 等）

アプリのバージョン（アプリ内の設定→アプリ情報で確認可能）

不具合が発生する具体的な状況・再現手順（発生頻度、発生までの経過時間 等）

発生時のスクリーンショットや動画（可能であれば）

これまでにお試しになった対処（例：本体再起動、アプリ再インストール 等）

改めまして、このたびはご迷惑をおかけしましたことを深くお詫び申し上げます。いただいた情報は大切に扱い、改善に全力を尽くします。何卒よろしくお願い申し上げます。

Jackery Japan カスタマーサポート

### 1/5 — App Privacy is Fraudulent

*2025-12-24, version 1.2.0*

Contrary to the label stating that information is not collected, if one reads the notice one must agree to, it’s clear the label is a farce.  There is no rational reason I need to share personal information to simply communicate with the unit I purchased.  I like the unit I purchased, but low ratings for this app will likely continue….

### 1/5 — Terrible.  Cannot read text in the AP

*2025-12-23, version 1.2.0*

Text is too faint and small.  I do not have young eyes.  You young software people need to understand that.

### 1/5 — Completely unreliable

*2025-12-23, version 1.2.0*

Every time I want to use the app after Bluetooth or WiFi has disconnected—I have to re-add the battery and setup like it’s a new device.  This loses all setting and utility of having the app — which is very problematic considering some settings can only be handled within the app.  The app is so terrible it really reduces the value of the Jackery batter itself.

### 1/5 — App doesn’t work

*2025-12-19, version 1.2.0*

Need to sort the app out to link with your unit

### 1/5 — Extremely Disappointed

*2025-12-14, version 1.2.0*

I’m disappointed to have to review the Jackery app so low as this is my first experience with both the Jackery equipment and the app.  While the equipment seems well made and mostly easy to use, the app is useless.  It won’t stay logged in for more than a few seconds at a time, so therefore it’s nearly impossible to use it without literally logging in over and over and over….
Similarly the equipment, though mobility is supposed to be a benefit, it too won’t reconnect to your preconfigured internet when you return home… so again, you have to babysit and manually initiate a reconnect every time.  
I could go on and on.  
Perhaps my expectation that the Jackery would be a trouble free solution was incorrect?
All I can say is that if I’d known what I know now, I’d shop around more and maybe choose another brand/solution.  
Hope that helps.

### 1/5 — Can't even sign up for account

*2025-12-09, version 1.2.0*

They won't send me a confirmation email. Unusable 0 Stars

## Most critical reviews (10 lowest-rated)

### 1/5 — 無能

*2026-07-29*

2000 Newを購入当時からこのアプリを使用しています。
とにかく繋がらない。
毎回毎回、アプリの接続に時間を要する。
なぜ BTのみではないのか？
wi-fiはなぜ必要なのか？
BTのみで使用出来るようにして欲しい。
アプリで可能な設定内容がチープすぎる。
充電速度と充電容量が細かく設定出来ないのがイライラする。
誰が設計したアプリでしょう？無能なSEの設計です。
Dabbsson 3000L も所有しているが、そちらのアプリはとにかく優秀。すぐ繋がるし、細かい設定が迷いなく感覚的に出来る。中国に出来てなぜアメリカが出来ない？
中国なんて負けるな！

### 1/5 — 停電中なのに自動オフが働かず…

*2026-06-02*

台風で停電したので、冷蔵庫に接続して一時間使用→バッテリーオフ、を何度かすると、一時間で10%程度使うようでした。
残60%の状態で、寝る前に「省エネモード二時間、自動オフ時間二時間」にして寝ると、朝になったら残り4%になっていました。
今日の分として40%くらい残してる予定だったのにもう使えません。
朝アプリを確認すると設定は「二時間で電源オフ」になっていました。台所までのドアは開きっぱなし、携帯の電源も落としていません。何が悪かったのか分かりません。

今回は台風の足が早く電気の復旧が早そうなのでいいですが、それでもいつ復旧するか分からないし、停電が数日続くとなると計算できないのはとても困ります。
また、アプリで使えるタイマーが二時間のみ、自動オフにしかできません。
例えば「午前3時-4時の一時間のみ稼働」のような設定が出来ると寝る間の管理がしやすいのですが。

とりあえず使えないタイマー設定なら最初からない方が計算しやすいです。

**Developer response:** この度はご不便をおかけし、誠に申し訳ございません。

停電時のご使用において、想定よりもバッテリー消費が早く進んでしまったとのこと、またアプリのタイマー設定についてもご期待に沿えず、ご不安・ご不便をおかけしましたことを重ねてお詫び申し上げます。

ご利用環境（接続機器の消費電力、動作モード、省エネ設定、周囲環境など）によって消費電力の挙動が変わる場合があり、今回の状況については詳細な確認が必要となります。

また、アプリのタイマー機能につきましても貴重なご意見をいただきありがとうございます。いただいた内容は今後の製品・アプリ改善の参考として、担当部署へ共有させていただきます。

差し支えなければ、より正確な状況確認のため、以下の情報を添えて下記サポート窓口までご連絡いただけますでしょうか。

・ご使用製品の型番
・接続されていた機器（冷蔵庫など）の詳細
・使用時の設定内容
・可能であれば使用状況の詳細

📧 jackery.jp@jackery.com

内容を確認のうえ、個別にご案内させていただきます。

今後ともJackeryをよろしくお願いいたします。

### 1/5 — Getting worse

*2026-05-13*

Since they can’t figure out how to get their battery management system to work correctly when there’s multiple expansion batteries rather than fix that core significant problem they just removed it entirely from the app so there’s no way to actually know how much total power you have. You see the percentage only for the main unit. No data whatsoever anymore for the expansion batteries. If they’re gonna hide the battery management problem, I mean, bare minimum at least like get an average of all the batteries and display that so owners have some idea what’s actually available and can adjust their use accordingly. It also loses all of your data if you have to rebind, even if you connected to the exact same unit with the same serial number. So all your previous state of your solar generation and how many effective trees you’ve saved gets totally reset to zero. Tracking that was probably the only cool thing. Everything else is well below not just the app but the system.

**Developer response:** Thank you for your feedback.

Please contact Jackery Customer Support so our team can review your app issue and assist you further:

📧 hello@jackery.com

📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

### 1/5 — Unreliable products

*2026-03-24, version 2.0.0*

Bought a homepower 3000 and an explorer 3000. Both unreliable and unpredictable. They can discharge very slowly from 100 to 98% in three weeks, and then suddenly drop to 50% overnight without load. Error codes are frequent like F6 that requires unplugging loads to reset. Then every three days they stop charging via solar. Need to unplug and restart. Cannot restart via app. I regret buying these products

### 1/5 — Not user friendly, Bluetooth temporary

*2026-03-01, version 1.2.0*

It forces you to create an account to use a local device. Extremely annoying if you want to change basic settings. Sounds like they are up to no good…

Jackery 3000 Bluetooth stops working after a few hours so then you can never connect again unless you force reboot it which causes AC power loss. Absolutely ridiculous. Very disappointed!

### 1/5 — Unacceptable privacy concerns

*2026-02-27, version 1.2.0*

Ridiculous you have to sell your soul to get remote access to a stupid battery!!

### 1/5 — No bluetooth.

*2026-02-11, version 1.2.0*

There is no bluetooth, therefore no app.

### 1/5 — Stupidest ever app! Can’t switch from bluetooth to WiFi

*2026-01-17, version 1.2.0*

About 95% of time, it stuck to bluetooth, even when the explorer 1000 v2 was 200 feet away. Don’t know the logic, and there is no way to let it toggle to WiFi. Same even with the latest version, you never know when your phone can get connected to the power station. If you don’t have any idea on how to let iphone connect to it, can you add a button on app to let us toggle between bluetooth and wifi? So easy, but you just do nothing!

### 1/5 — Save your time and money

*2026-01-15, version 1.2.0*

Do yourself a favor and purchase a different power generator. I’ve had problems with this app and the generator since day one. Buy a Pecron or Ecoflow. Stay away from Jackery.

The app will periodically ask me to rebind my Explorer 5000. Or it will log me out for no reason. It’s a non stop issue. Now, I can’t even login to the app and have no way to access my Jackery. 

If you want reliability and stability, go with Ecoflow or Pecron.

### 1/5 — Terrible

*2026-01-02, version 1.2.0*

App is useless. You have to agree to the endless terms and agreements EVERY TIME you open the app. 
On top of that, to use the app you MUST agree to let Jackery sell all of your personal information and location data to third parties.
The Jackery Explorer 1000v2 power bank is OK, but the app is just a data collection tool for Jackery to sell your personal information.

## Most praised reviews (10 highest-rated)

### 5/5 — レビューが低すぎると思った

*2026-07-25*

今使い始めたばかりですが、室内にいたまま、室外にある1000newになんの設定もしないままちゃんと接続できた(wifi環境下)

説明書読まなきゃダメか？と思っていたので助かりました。またPWが保存されないと言ってる方がいるが、それはアプリのせいではなく、iPhoneならキーチェーンなどスマホ側の問題では？PW保存できました。

他社のソーラーパネル+蓄電池も保有しているが、アプリすらないので、こういうアプリがあるだけありがたいものと思うし、無料で使えるのでありがとうございます。

1つリクエストしたいのは
最初の登録画面から「日本語フォントがおかしい」です。漢字部分が中国語っぽいフォントなのがかなり気になるので、ぜひ日本語らしい日本語フォントにしていただきたいてす。

日本人からすると、これは何かの偽物なのか？という印象が強くなりますし

日本の人はレビューしてないのだろうなと少し悲しくもあり…

どうぞ宜しくお願いいたします。

### 5/5 — Personally having no issues

*2026-03-13, version 1.2.0*

From my own experience so far over the last month, it’s working just fine. The app does what it’s supposed to do. I’m using Bluetooth and luckily Im always nearby the battery when using it so it’s been great. Hope it continues this way.

### 5/5 — Why is everyone so down on this app?

*2026-01-24, version 1.2.0*

Everything worked first time. Connection to wifi and bluetooth. Adjust all settings via the app. See charge level, temp, output, switch ac/dc on. Change charging patterns too. Works flawlessly for me. Don’t know what people were expecting

### 5/5 — Bluetooth - Wifi toggle guy

*2025-12-05, version 1.2.0*

You have to adjust your wifi speed. It’s NOT a jackery problem. It’s user-error

### 5/5 — Can’t switch from bluetooth to WiFi

*2025-11-23*

About 95% of time, it stuck to bluetooth, even when the explorer 1000 v2 was 200 feet away. Don’t know the logic, and there is no way to let it toggle to WiFi. Same even with the latest version, you never know when your phone can get connected to the power station. If you don’t have any idea on how to let iphone connect to it, can you add a button on app to let us toggle between bluetooth and wifi? So easy, but you just do nothing!

**Developer response:** Hi, What is the model and Android version of your phone? If you can provide that information at hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM–5 PM PST) we may be able to help you. Thanks.

### 5/5 — 悪い評価は古いかも？2時間快適に利用！アプリからの設定変更が最高に便利

*2025-11-16*

多くのレビューでログインやBluetooth/Wi-Fi接続に関する悪い評価を見て、不安に感じていました。
しかし、実際に使ってみたところ、会員登録から接続、初期設定まで、全てスムーズに完了し、2時間利用する中で不具合は全く発生しませんでした。
特に良かった点：アプリからの設定変更
私がこのアプリで最も便利だと感じたのは、本体の設定をアプリ内から手軽に変更できる点です。細かい設定のために本体を操作する必要がなく、スマホでサッと調整できる利便性は非常に高いです。
ログイン・接続について
悪いレビューの主な原因であったと思われるログインや接続についても、現状は改善されているのかもしれません。少なくとも私の環境では、Bluetooth、Wi-Fi接続ともに問題なく動作しています。
悪い評価を気にしている方は、一度試してみる価値はあると思います。ストレスなく、快適に利用できる素晴らしいアプリです。

### 5/5 — Can’t create account

*2025-07-24*

Can start process to create an account to use the app and can’t go beyond creating a password. Button is ‘greyed’ out. Both password were the same and no warning message. So can’t create the account, so can’t use the app, so can’t use all the functions of the Jackery.

*** Update. The app is fully working and works great. Remember that WiFi needs to be turned on for the phone to communicate with the Jackery.

**Developer response:** Hi, What is the model and Android version of your phone? If you can provide that information at hello@jackery.com or call +1-888-502-2236 (Weekdays, 9 AM–5 PM PST) we may be able to help you. Thanks.

### 5/5 — New Review

*2025-07-24, version 1.1.8*

I left a horrid review of your app and then found that the Jackery home app doesnt work on my iPad and is not able to support Jackery 100 models (of which I have 2) however it does support Jackery 1000 from my iPhone and that works GREAT! Disregard my 1st review of your app.

### 5/5 — So far so good

*2025-07-10, version 1.1.7*

This is being used with a new Explorer 2000 v2 LiFePO4 backup batter.

I'm hopeful that a battery health indicator will be added at some point soon, but all of the included functions seem to be working well.

### 5/5 — Helpful

*2025-04-25*

I’ve seen complaints, especially those who complain that it’s basically a ditto of what’s on the screen and front panel. That works great for me. I have it charging in the sun right now and I can see on my App when it’s done. I’ve also had it outside on the porch and I can turn the light on and off as needed by using the App instead of reaching around for the button on the generator.

**Developer response:** Thank you for downloading our app! We will keep working on it!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*