# Jackpocket Casino — user reviews > 172 indexed App Store user reviews of Jackpocket Casino by Jackpocket Inc., rated 3.90/5 from 1,342 ratings. - Source: https://appshunter.io/ios/app/jackpocket-casino/id6445924566/reviews - App overview in markdown: https://appshunter.io/ios/app/jackpocket-casino/id6445924566.md - Rating breakdown: 5★ 891 · 4★ 66 · 3★ 59 · 2★ 58 · 1★ 268 ## What do users think of Jackpocket Casino? Overall sentiment: negative **Pros** - 🚀 Smooth gameplay - 🎰 Variety of games - 💳 Easy deposits and withdrawals - 👍 User-friendly interface - 🔒 Secure platform **Cons** - 🐛 Frequent glitches and crashes - 🤖 Questionable algorithms and fairness - 💰 Unfair bonus and withdrawal policies - 🕰️ Slow customer support response - 🚫 Unreliable app performance **Commonly reported bugs** - Reels freezing during gameplay - Unexpected log-outs during sessions - Deposit and withdrawal issues - Bonus round malfunctions **Most requested features** - Improved game stability - Fairer bonus and withdrawal terms - Enhanced customer support channels - More transparent game mechanics ## Newest reviews (17 of 172) ### 3/5 — No instant payout *2026-08-28, version 1.16* Still haven’t been paid from withdrawal. I made two days ago fun to play. It’s entertaining, but if you have to wait a week to to get your withdrawal it may not be worth it for you ### 2/5 — “Fast withdrawal” is misleading *2026-06-06, version 1.15.1* The games were fun, but I tried to cash out and I’ve been told that I have to wait 3-5 days. Most casino apps process withdrawals within 24 hours. I’ve never had to wait this long. Funny how deposits are instant, but withdrawals are a long process. They’ll take money without a problem, just don’t try to get it back. LOL ### 2/5 — It’s ok *2026-05-08, version 1.15.1* The dog on wagering requirements had me lose all my money ### 1/5 — Glitchy *2026-04-29, version 1.15.1* Every spin the game lags and starts glitching soo frustrating to attempt to play ### 1/5 — Scuzzy bonus offer *2026-04-21, version 1.15.1* Watch out if you care about the deposit match. They have a highly restricted list of games and they make what appears to be a concerted effort to hide them. I get that table games and video poker have restrictions but what I don’t get is why most of the slots are restricted too. They don’t even extend the courtesy of isolating your choices. There’s a section showing available games but you can’t tap on them to go to the games so the way had to do it was open random games until I saw my balance reflect the deposit bonus. I admit I didn’t spend a whole lot of time on this but in my limited searching my success rate was maybe one in five. So- scummy shady offer. Hard to use. Then they advertise a $10 bonus for playing $25 on any megaways slot so I played $25 and got no bonus. Only after reading the fine print did I see that it’s for Monday only. Why have the promotion listed and the opt in button available if it’s not in play do that day? Shady scummy that’s why. This is the sleaziest online casino I’ve encountered in regards to the bonuses. Read the fine print and proceed with caution! ### 2/5 — Not sure if it is real! *2026-03-25, version 1.15.1* In the beginning it was okay! but now it is so ridiculous! There are no bonuses, no 20% loss bonuses. i opted in on the 20% loss bonus and then i was told i could not get back the 20% of my losses because I played too much money. secondly, I won some money, If i did not check to see if it was deposited they would of kept the money. Their excuse was that the deposit did not go through. There are a lot of glitches with the App. Sometimes the entire spin is not completed and then you are kicked out of the app. There is no one to talk to. No incentives, No bonuses, it all feels like a scam. I must say though , in the beginning I had a wonderful host by the name of Tucker, and then he got moved to another position. He was truly awesome. He was available 24/7 for any questions or issues. I also received bonuses and incentives on a regular. it has been months since I received a bonus. what a joke! Too many glitches with the App! ### 1/5 — Withdrawal time *2026-02-21, version 1.15.1* Only app that takes more than 24 hours to withdraw to a debit card ### 1/5 — Disappointed *2026-02-14, version 1.15.1* Games lag like it’s buffering or freeze all together and you have to log out then go back in. No it wasn’t my signal. I had perfect WiFi while trying to play. Promo said play $50 or more on NetEnt games and get a bonus. Spent more than $50 and haven’t gotten my bonus. ### 1/5 — Don’t waste your time *2026-01-15, version 1.15.1* I’ve been on this app for over a year there’s no player bonuses no free bets you can earn and I feel like they change the volatility to watever they want they have the games u can’t find on other apps but they did there own thing to them you get a bonus like for instance I play or bandit on here I’ve gotten maybe 6 bonuses on the slot I’ve spent over 1200 on the slot ### 1/5 — You will never win *2026-01-06, version 1.15.1* Please don’t play this app because you will never win anything. Even the table games suck. I finally deleted this cheating app and going to report them to the gaming commission for unfair play ### 1/5 — Low number of bonuses and average payouts *2026-01-04, version 1.15.1* You have to be very very very lucky to break even let alone win anything substantial. Cold numbers are rarely accurate. Sometimes they move the goal posts when you are getting close to scoring a cold number. ### 1/5 — Took my money *2026-01-03, version 1.15.1* Took my money ### 2/5 — Uneven spinning *2025-12-21, version 1.15.1* Many times with 100% WiFi the spinning stutters through. Feels like the system is cheating because I may play $11 and remit zero wins on each spin. That’s unheard of. I’ve played at different times too just to test it. Very unfair system that Jackpocket casino is using. ### 1/5 — Worst online casino yet! *2025-12-11, version 1.15.1* I’ve played many online casinos before and this one blows them out of the water for being the worst one yet. Not only are the payouts from slots horrendous but the game can barely function when playing. The slots spin at 3 frames a minute and what would normally be a 30 second long bonus turns into 2-3 minutes. So in a sense this game makes you wait even longer just to see how little you get paid out for these garbage bonuses. ABSOLUTE TRASH. ### 1/5 — Zzzzz *2025-12-04, version 1.15.1* It’s been a year since i have this unsolved issue. Will never ever got to play on this app again i don;t know what happened ### 1/5 — Bad *2025-11-06, version 1.15.1* Terrible laggy app with no good games and a bad entry bonus ### 2/5 — I was able to deposit but not withdraw *2025-10-27, version 1.15* Tried using my card and the routing methods it says processing for 5 days then keeps saying error. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forget trying to withdrawal *2026-07-20, version 1.15.1* No one will contact me or approve my withdrawals. 48 hours later and I can’t get in touch with anyone. This is the worse experience I’ve ever had with a casino. Update: 3 days later. Still nothing. If you like being able to withdrawal your winnings- play at ANY other casino. This is by far the worst. ### 1/5 — Awful *2026-07-11, version 1.15.1* I assure you, you don’t want to use this app. Deposit bonus is a 10x play through and once you get close to hitting it you will lose and lose and lose. Take your money elsewhere, trust me. ### 1/5 — Save your money *2026-07-09, version 1.15.1* This casino is definitely shady . It spins fine until you need something for a bonus then it lags bad. Bonus are impossible to hit save your money and play somewhere else. Your welcome! ### 1/5 — Live games *2026-06-30, version 1.15.1* They stay freezing up and they don’t give enough bonus credit ### 1/5 — Is it a scam? *2026-06-13, version 1.15.1* I won a large amount of money. It’s been over 48 hours and I am still getting the run around from customer service. They told me that I will have an answer via email by tomorrow. I want the money, not an email. I really don’t want to have to escalate this to the state. I’ve literally never had an online casino take so long to pay out. ### 1/5 — The Worst site *2026-05-26, version 1.15.1* This site has a no value to you or your time….. player beware ! 👎 ### 1/5 — Games are glitchy *2026-05-23, version 1.15.1* Every slot is glitchy and really annoying to play I used to like it but the app has been garbage lately ### 1/5 — Can’t even play anything *2026-05-21, version 1.15.1* Scam ### 1/5 — FRAUD *2026-05-21, version 1.15.1* Never received my $1000 withdrawals ### 1/5 — Scam!!! *2026-05-11, version 1.15.1* They stole my $100. Do not download this app!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best Online NJ *2026-08-10, version 1.16* This site is decent ! They have so many games to choose from & after having played online since 2012 , it’s the most winning I’ve ever had which means fun ! Try it . ### 5/5 — Do not waste your money! *2026-05-02, version 1.15.1* Must be a scam! While completing wage requirements for first deposit, all of the games glitch. Also, you’re not allowed to play top games. When you choose a top game, the will be a pop up that says you don’t have enough cash. ### 5/5 — Easy Gaming *2025-10-26, version 1.15* Love the rewards and the $10 Mia credits ### 5/5 — Swift response *2025-10-21, version 1.15* Had an issue with the server and customer service resolved it immediately ### 5/5 — Gh *2025-09-14, version 1.15* Love Jackpocket casino! ### 5/5 — Casino works *2025-05-21, version 1.14* While the casino work the lottery doesn’t, still a great odds casino ### 5/5 — Five stars *2025-03-22, version 1.12.0* I absolutely love jack pocket city! My first deposit and first time playing was amazing. ### 5/5 — Slots *2025-03-10, version 1.12.0* 100% ### 5/5 — A+++ *2024-12-23, version 1.11.0* At first very skeptical but after playing and investing a bit I realized this may be the best online platform! Fast withdrawal through PayPal is clutch ### 5/5 — Great *2024-12-15, version 1.11.0* Awesome, always winning --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*