# Jackpot City Online Casino UK — user reviews > 9 indexed App Store user reviews of Jackpot City Online Casino UK by Digital Outsource International Limited, rated 2.75/5 from 20 ratings. - Source: https://appshunter.io/ios/app/jackpot-city-online-casino-uk/id6450707277/reviews - App overview in markdown: https://appshunter.io/ios/app/jackpot-city-online-casino-uk/id6450707277.md ## Most critical reviews (9 lowest-rated) ### 1/5 — Scam *2026-02-06* Im sorry to give this review i have installed the app I deposit 10 quid for-taking the bonus the money was taking from my account and they didn’t let my login i have reset the password 3 times and they give me error when I try logging **Developer response:** Thank you for your review. We would like the opportunity to look into this for you. Please follow this link: Help.jackpotcitycasino.co.uk/v1/en-gb to reach our Support Team. Regards, The Jackpot City Casino Team ### 1/5 — Game crashed *2025-05-19* After winning £100 on a slingo game,the game suddenly developed a technical problem.6 hours later still reading “loading data”. I did try to withdraw my winnings but it wouldn’t let me. At time of me trying to withdraw winnings they were down to £95+ pennies.Im absolutely gutted over this as I’m not just £95 down I’m also down the £20 you need to play. Not impressed at all. **Developer response:** Thank you for your review. We would like the opportunity to look into this for you. Please follow this link: https://help.jackpotcitycasino.com/ to reach our Support Team. Regards, The Jackpot City Casino Team ### 1/5 — Don’t use *2024-12-25* Terrible app, it’s easy enough to make a deposit but it’s impossible to withdraw. Had money sitting in my casino account and I can’t withdraw and their customer support doesn’t work (surprise surprise). Not a single question or issue with depositing though, scam city don’t ever use **Developer response:** Hi there! Thank you for taking the time to share your thoughts and feedback. We are always striving to improve the product we offer and appreciate your honesty. If you would like to get in touch with our Support Team, please follow this link: https://help.jackpotcitycasino.co.uk/. Regards, The Jackpot City team ### 1/5 — Don’t go here !!! *2024-12-23* Now I never write reviews but 60p a spin is my gig Other sites are better payout rates £800 Different games 60p a spin About 5 bonuses non over £20 In a ditch effort to Sucre a bonus I went on Robo cop cash collect Got a screen that usually gives free spins but cash collect went on by over Now if this had been other sites this would not have happened!! I play it often enough to know but these are clearly rigged different I hope gambling commission investigate you! Line wins are consistent but small Bonuses never 5 bonuses 60p a spin £800 No bonus over £20 **Developer response:** Hi there! Thank you for taking the time to share your thoughts and feedback. We are always striving to improve the product we offer and appreciate your honesty. If you would like to get in touch with our Support Team, please follow this link: Help.jackpotcitycasino.co.uk/v1/en-gb Regards, The Jackpot City team ### 1/5 — WONT LET ME WITHDRAW!!!!!!!! *2024-11-07* Hello, I wanted to withdraw my winnings but each time it says contact support there is no live chat option (even tho it says there is), and so far it’s been three days no response form either Social media or through email avoid giving this sham company your money at all costs 👎 **Developer response:** Thank you for taking the time to post this review. Your feedback is important to us, and we would love to assist in finding a solution to your query. Kindly contact our Support team via this link: https://help.jackpotcitycasino.co.uk/ to assist you. Regards, The Jackpot City team ### 1/5 — Great for donating money *2024-08-18* If you like chucking money down a black hole in return for garbage payouts…. Non existent features and endless deposits and no withdrawals .. this is the site for you. There are fair payouts and there are no payouts. **Developer response:** Hi there! Thank you for taking the time to share your thoughts and feedback. We are always striving to improve the product we offer and appreciate your honesty. If you would like to get in touch with our Support Team, please follow this link: https://help.jackpotcitycasino.co.uk/. Regards, The Jackpot City team ### 1/5 — Terrible *2024-02-22* Slow, glitchy and keeps throwing you out of games! **Developer response:** Hi there! Thank you for taking the time to share your thoughts and feedback. We are always striving to improve the product we offer and appreciate your honesty. If you would like to get in touch with our Support Team, please follow this link: https://help.jackpotcitycasino.co.uk/. Regards, The Jackpot City team ### 2/5 — App not working *2025-05-31* Avoid **Developer response:** Thank you for taking the time to share your thoughts and feedback. We are always striving to improve the product we offer and appreciate your honesty. If you would like to get in touch with our Support Team, please follow this link: Help.jackpotcitycasino.co.uk/v1/en-gb to reach our Support Team. Regards, The Jackpot City Casino Team ### 3/5 — Hey can u make withdrawing my money play name is manhtrun02 I did make a withdrawing 800.75 and 900 *2026-01-25* Hey can u make withdrawing my money play name is manhtrun02 I did make a withdrawing 800.75 and 900.50 I’m stil waiting for the money come out haven’t come out yeh just make a withdrawing please please **Developer response:** Thank you for your review. We would like the opportunity to look into this for you. Please follow this link: Help.jackpotcitycasino.co.uk/v1/en-gb to reach our Support Team. Regards, The Jackpot City Casino Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*