# Jack's Surfboards — user reviews

> 12 indexed App Store user reviews of Jack's Surfboards by JACK'S SURF & SPORT LLC, rated 4.89/5 from 557 ratings.

- Source: https://appshunter.io/ios/app/jacks-surfboards/id6449201652/reviews
- App overview in markdown: https://appshunter.io/ios/app/jacks-surfboards/id6449201652.md
- Rating breakdown: 5★ 522 · 4★ 23 · 3★ 4 · 2★ 1 · 1★ 7

## What do users think of Jack's Surfboards?

Overall sentiment: positive

**Pros**

- 🚀 Fast loading times and quick performance
- 👍 Easy navigation and user-friendly interface
- 🛍️ Convenient in-app shopping and pickup options
- 💰 Good discounts and competitive pricing
- 📦 Easy returns and quality products
- ❤️ Strong brand loyalty and customer satisfaction
- 🏪 Great local store experience complemented by app

**Cons**

- 📱 Excessive text message notifications
- 🚨 Misleading promotional claims and inaccurate discounts
- 💳 Discount codes not working as advertised
- 📦 Inconsistent free shipping policy application
- 😤 Poor customer service experiences

**Commonly reported bugs**

- Discounts advertised but not applicable at checkout
- Free shipping threshold not applied correctly to orders
- Discount eligibility issues for app and text subscribers

**Most requested features**

- Reduce frequency of promotional text messages
- Improve accuracy of discount displays and claims
- Better discount code management and validation

## Most critical reviews (10 lowest-rated)

### 1/5 — Too many texts, sales not accurate

*2024-12-15, version 4.1*

Multiple texts a day is tiring. “40% of watches” - no watches in the app are 40% off; etc.  Love Jack’s store in general, but app and texts need to be significantly less spammy

### 1/5 — Very misleading

*2023-12-11, version 2*

Could not use any discounts and I signed up for everything possible including app and text. Also my item was not included in the free shipping over 75$ and I spend 130$. Total scam artist and I just pray I actually get my item.

### 1/5 — JACKS Surfboards

*2023-06-30, version 1.3*

I’ve got a bone to pick with one of the Jacks Surfboards employees.

### 5/5 — Best surf shops in OC

*2024-12-13, version 4.1*

Love all local shops, froggy for gear, jacks to look fresh n get the daily’s 🤙🏻 also got killer shop boards for cheap if your learning 🔥
🤘🏻

### 5/5 — Love Jacks!

*2024-08-06, version 3.2*

Been a Jacks customer for years and the app makes it easier to pick up stuff when I can’t make it down to the store.

### 5/5 — Great clothes, great experience

*2024-03-16, version 2.6*

Always the best! Easy returns, quality clothing

### 5/5 — Amazing sales!

*2024-03-14, version 2.6*

Love the clothes the staff everything!!  Great prices fun styles amazing prices

### 5/5 — ❤️💀

*2024-02-08, version 2.4*

i love u guys!🤙🏽🤙🏽🤙🏽 aloha from Hawaii the 808🏄‍♂️🌊🌴

### 5/5 — TMNT gear

*2023-10-17, version 1.8*

Nice collaboration with TMNT and Jacks

### 5/5 — Jack’s App

*2023-07-15, version 1.5*

Rad 🦈

## Most praised reviews (2 highest-rated)

### 5/5 — Extremely fast and easy

*2023-05-27, version 1*

Loading times are wayyyyy quicker than the mobile website. Also the navigation is honestly pretty easy to use. Definitely recommend downloading this B.

### 5/5 — Amazing Selection…

*2023-05-26, version 1*

Just downloaded the app, ordered a wetsuit at 30% off Infront of a competing store and now driving to the store to pick it up. Not sure what Adam Smith was talking about in reference to the “invisible hand”, but I love capitalism!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*