# Jackson Energy Authority

> Mobile utility account management and outage reporting. (iPhone/iPad app by Jackson Energy Authority.)

- Source: https://appshunter.io/ios/app/jackson-energy-authority/id1180774921 (this page in markdown: same URL + `.md`)
- Developer: [Jackson Energy Authority](https://appshunter.io/developer/1180774920)
- Category: Business
- Price: Free
- Rating: 1.78/5 from 73 App Store ratings · 27 written reviews indexed
- Age rating: 4+
- Requires: iOS 7.0 · 64 MB
- Released: 2017-01-27
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/jackson-energy-authority/id1180774921/reviews.md

## What is Jackson Energy Authority?

Access your Jackson Energy Authority account from your smartphone with the JEA mobile app. b.	Whether it’s paying your utility bill, checking past statements or your current balance, the JEA Mobile App offers a convenient way to manage your account on the go. Plus, stay up to date with electric outage notifications in your area.
• Log in to access your Jackson Energy Authority account.
• View billing statements for your electric, natural gas, ProGas propane, water, wastewater and EPlus Broadband services.
• Check your current account balance.
• Make a payment.
• Receive electric outage notifications and report an electric outage in your area.
• Access the Outage Center for electricity safety tips, tools and more.
• Check JEA Customer Center locations and business hours.

## Key features

- Account login
- View billing statements
- Check account balance
- Make payments
- Outage notifications
- Report outages
- Customer center info

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/jackson-energy-authority/id1180774921/reviews.md

### 2/5 — Make App more user friendly!

*2023-01-09, version 1.0.2*

Revise app to keep payment method

### 1/5 — No sirve

*2022-08-18, version 1.0.2*

Pésima aplicación no permite el acceso a la misma nunca

### 1/5 — Re enter payment data every time NO!

*2022-07-13, version 1.0.2*

Having to re enter payment info every time I pay my bill makes this app useless.

### 1/5 — Horrible

*2022-06-30, version 1.0.2*

With all the money the make, I couldn't even login with information that was copied directly from jea. Would get no stars if i could. They don’t care if you pay or not

### 2/5 — Please Update

*2022-04-14, version 1.0.2*

I pay most of my bills through apps which is what most have transitioned to.  This app would be much more convenient if they would allow you to store your payment information and not have to re enter it every time you pay. I literally dread paying my utility bill every month because I am so busy and to have to go in and re enter ALL of my info each time is such a headache. Please fix this.

### 1/5 — Not for Regular customers

*2022-01-07, version 1.0.2*

Account number does not work to use app.

### 5/5 — 12 digit mystery solved

*2021-04-29, version 1.0.2*

For household accts simply add two 00 in front of your Acct number and it will work. Also, this app is for TN not FL, so it’s for TN customers only.

### 1/5 — Cannot login

*2020-07-27, version 1.0.2*

Requires a 12 digit account number to log in when mine is only 10. Does not work for residential users. Such a pointless app.

### 1/5 — Lacks Security

*2020-04-18, version 1.0.2*

Should not be asking for social information. The main web site uses different information.

### 1/5 — APP IS VERY MISLEADING

*2020-03-26, version 1.0.2*

This app does not work for everyone. I am assuming it is only for commercial lines since it requires a 12 digit account number to sign in which is only given to commercial lines, whereas residentials are only given a 10 digit account number. Would be helpful if this were in the description so people would know before downloading.

## Frequently asked questions about Jackson Energy Authority

### What can I do with the Jackson Energy Authority app?

The app allows you to manage your Jackson Energy Authority accounts on your smartphone. You can log in to view billing statements for various services, check your current account balance, and make payments. It also provides features for receiving electric outage notifications and reporting outages in your area.

### Is the Jackson Energy Authority app free to use?

Yes, the Jackson Energy Authority app is free to download and use. There are no charges associated with accessing your account information, paying bills, or receiving notifications through the app.

### What types of utility services can I manage with this app?

You can manage billing statements for your electric, natural gas, ProGas propane, water, wastewater, and EPlus Broadband services through the app. This provides a centralized platform for all your JEA utility needs.

### How does the app help with power outages?

The app provides real-time electric outage notifications, keeping you informed about disruptions in your area. You can also report an electric outage directly through the app, helping to expedite the restoration process. Additionally, it offers access to the Outage Center for safety tips and tools.

### Where can I find JEA customer service locations?

The app includes a feature to check JEA Customer Center locations and their business hours. This allows you to easily find and visit a physical location if you need in-person assistance with your accounts or services.

## Version history (last 1 release)

### 1.0.2 — 2019-09-06

Updated payment location hours of operation and outage center link

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## More apps by Jackson Energy Authority

- [EPlus Broadband TV](https://appshunter.io/ios/app/eplus-broadband-tv/id1553492918)
- [EPlus Broadband TV](https://appshunter.io/ios/app/eplus-broadband-tv/id6633413298)

All apps by Jackson Energy Authority: https://appshunter.io/developer/1180774920

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*