# Jackson Energy Authority — user reviews > 27 indexed App Store user reviews of Jackson Energy Authority by Jackson Energy Authority, rated 1.78/5 from 73 ratings. - Source: https://appshunter.io/ios/app/jackson-energy-authority/id1180774921/reviews - App overview in markdown: https://appshunter.io/ios/app/jackson-energy-authority/id1180774921.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 3 · 2★ 3 · 1★ 55 ## Newest reviews (7 of 27) ### 1/5 — Cant log in *2019-12-13, version 1.0.2* Same complaint as other users. The app requires a 12 digit account number to log in and mine only has 10 digits...making this app useless to me. ### 1/5 — Does not work *2019-09-17, version 1.0.2* I payed my bill in August using this app. My payments were rejected and I wasn’t notified about it. I can’t trust this app. ### 1/5 — JEA *2019-08-10, version 1.0.1* STILL haven’t fixed account mask on sign in. My account has 10 digits but the app requires 12 digits. If they can fix that over several months what else is wrong if I could log in. Their web app is actually very good. ### 1/5 — Doesn’t work *2019-08-08, version 1.0.1* Account number has 10 not 12 ### 1/5 — What? *2019-02-19, version 1.0.1* It won’t let me access my account. My account number is 10 digits but to log in you need an account number of 12 ### 1/5 — Unusable *2018-12-14, version 1.0.1* The app won’t accept my account number so I can’t even use it. ### 1/5 — 👎🏽 *2018-09-17, version 1.0.1* I've never been able to use this app because it doesn't let me in ## Most critical reviews (10 lowest-rated) ### 1/5 — No sirve *2022-08-18, version 1.0.2* Pésima aplicación no permite el acceso a la misma nunca ### 1/5 — Re enter payment data every time NO! *2022-07-13, version 1.0.2* Having to re enter payment info every time I pay my bill makes this app useless. ### 1/5 — Horrible *2022-06-30, version 1.0.2* With all the money the make, I couldn't even login with information that was copied directly from jea. Would get no stars if i could. They don’t care if you pay or not ### 1/5 — Not for Regular customers *2022-01-07, version 1.0.2* Account number does not work to use app. ### 1/5 — Cannot login *2020-07-27, version 1.0.2* Requires a 12 digit account number to log in when mine is only 10. Does not work for residential users. Such a pointless app. ### 1/5 — Lacks Security *2020-04-18, version 1.0.2* Should not be asking for social information. The main web site uses different information. ### 1/5 — APP IS VERY MISLEADING *2020-03-26, version 1.0.2* This app does not work for everyone. I am assuming it is only for commercial lines since it requires a 12 digit account number to sign in which is only given to commercial lines, whereas residentials are only given a 10 digit account number. Would be helpful if this were in the description so people would know before downloading. ### 1/5 — Garbage *2020-03-11, version 1.0.2* App used to work when I first downloaded it. Now it’s garbage... ### 1/5 — account to log in *2020-01-26, version 1.0.2* cannot log in because account number they want is 12 digits but mine is 10, perhaps this is only for commercial lines ### 1/5 — Can’t enter account number. *2020-01-05, version 1.0.2* That’s it!!! 12 digit mask, but the account number is only 10. Pretty dumb ## Most praised reviews (10 highest-rated) ### 5/5 — 12 digit mystery solved *2021-04-29, version 1.0.2* For household accts simply add two 00 in front of your Acct number and it will work. Also, this app is for TN not FL, so it’s for TN customers only. ### 5/5 — JEA App *2017-04-06, version 1.0.0* Wonderful app, easy to use. Love the outage notification feature! ### 5/5 — Great App! *2017-04-06, version 1.0.0* Thanks JEA for the app, easy to navigate and to view my bill. ### 5/5 — New JEA app *2017-04-05, version 1.0.0* Love it! Like the fact you can view an exact copy of your bill. ### 5/5 — Customer *2017-04-04, version 1.0.0* Very user friendly. Love the outage notification feature. Well done JEA! ### 5/5 — JEA app *2017-02-25, version 1.0.0* Easy to use. ### 5/5 — Beautiful app *2017-02-24, version 1.0.0* This app not only looks spectacular but works extremely well, well done! ### 3/5 — Depends on device *2019-06-12, version 1.0.1* Works on Apple products, not on Samsung ### 2/5 — Make App more user friendly! *2023-01-09, version 1.0.2* Revise app to keep payment method ### 2/5 — Please Update *2022-04-14, version 1.0.2* I pay most of my bills through apps which is what most have transitioned to. This app would be much more convenient if they would allow you to store your payment information and not have to re enter it every time you pay. I literally dread paying my utility bill every month because I am so busy and to have to go in and re enter ALL of my info each time is such a headache. Please fix this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*