# Jade Dynasty: New Fantasy — user reviews > 62 indexed App Store user reviews of Jade Dynasty by Perfect World Games, rated 3.90/5 from 117 ratings. - Source: https://appshunter.io/ios/app/jade-dynasty-new-fantasy/id1600614500/reviews - App overview in markdown: https://appshunter.io/ios/app/jade-dynasty-new-fantasy/id1600614500.md - Rating breakdown: 5★ 67 · 4★ 17 · 3★ 8 · 2★ 9 · 1★ 16 ## What do users think of Jade Dynasty? Overall sentiment: mixed **Pros** - ✨ Stunning graphics - 🎨 Great character customization - 📚 Engaging story - 🎵 Amazing music - 👍 Fun gameplay - 💡 Innovative features - ✨ Visually gorgeous - 💖 Beautiful art - 💯 Gameplay top notch **Cons** - ❌ "Text check timed out" error - 🚫 No customer service option - ⚠️ Character name reuse issue - 📉 Difficult character leveling - 🤷 Confusing gameplay progression - 👥 Requires team-up for progression - 🚫 Outfit not kept - 🗣️ Bad male voices - 🏠 Roof not visible - 🚫 Login issues (FB) - 💸 Expensive to play - ⏳ Long wait for matches - 😩 Matchmaking issues - ⚔️ Terrible turn-based combat - 🚫 Can't choose hair color - 📉 Low player count - 🐛 Game freezes/crashes - ❌ Can't delete account - 😴 Very boring - 🤖 Automatic gameplay - 🔇 No sound in cutscenes - 💸 Pay-to-win mechanics - ⏳ Wrong time zone for events - 🌐 Primarily Chinese-speaking community - 😵 Unclear UI - 🗣️ Poor translation/gender mix-ups - 🚫 No PVP - 📅 Event times inconvenient for NA **Commonly reported bugs** - Text check timed out - Item from inbox not showing in inventory - Character name in use after deletion - Cannot see house roof - Facebook login not working - Game freezes on first mission - Cannot delete account - No sound in some cutscenes - Camera issues - Game stuck on first mission - System downtime (系统又宕机了) - Character stuck (齐天大圣卡住机子运行不了) **Most requested features** - Fix "Text check timed out" error - Add customer service contact option - Allow name reuse after character deletion - Improve character leveling system - Make side quests more useful - Allow replaying story for experience - Fix outfit selection issue - Option to choose character voice - Fix roof visibility bug - Fix Facebook login - Make game more affordable - Add single-player version - Add more servers - Add Ukrainian language - Add Russian language - Add Vietnamese language - Add French language - Add Spanish language - Fix character customization (hair color) - Improve translation accuracy - Fix first mission bug - Fix account deletion - Update the game - Add more servers - Add more content - Fix camera issues - Add more languages (Spanish, Vietnamese) - Add Naruto online 3D game - Add more languages (Vietnamese) - Add PVP - Add 3D graphics - Fix server time zone issues - Add more languages (Russian) ## Newest reviews (18 of 62) ### 3/5 — The gaming experience was ruined by malicious harassment *2026-05-12, version 2.171* Having been constantly harassed by trolls for a year while playing this game, it's gotten worse recently. Even reporting them doesn't stop them from spreading malicious rumors and saying insulting things - they're practically trying to drive players away. I've also run into people pretending to be poor and asking players for money. And those who use fake accounts to harass other players - why aren't the developers doing anything about it? Is reporting just a formality? The gaming experience is pretty good overall except for some minor issues, but the deliberate harassment really ruins it~ ### 3/5 — See below *2026-01-05* Out of the 400 games available to download ( number correct ) yours is the only one that will not download with 4.9 GB AVAILABLE OR LESS EVEN AFTER YOU FINISH . Needs 5 spare. GB. WHY IS THIS . ### 2/5 — Character name *2025-05-13, version 2.162* Deleted a character to reuse a name only to be told it’s in use if you delete a character the name should be usable again not permanently taken ### 3/5 — Nah!!! *2025-04-23, version 2.162* At first I was enjoying this game and it is in fact a great…an Amazing game (I won’t shade the graphics, the creator mode and so many other amazing things about it) however… …it’s the gameplay as the game progresses it gets a bit harder to understand as there is so much going on outside of the story mode itself. Character leveling is very difficult once you get to level 80 and it seems you can only level up (or earn enough exp to level up) during story mode. Side quests are quiet useless and the fact that you can’t progress without a "Team Up" group which is why I gave it 3 stars and it’s a shame because it really is an Amazing game. There’s so much going on that I forget where and how I began something as far as the side story. If it would allow players to go back and play through again just to earn experience points that would be great. The attacks, both physical and magical does become weaker because enemies are stronger and not being able to level makes this game stagnant and tedious. ### 4/5 — 系统又宕机了 *2025-03-13, version 2.160* 齐天大圣卡住机子运行不了 ### 3/5 — Great..but. *2024-12-19, version 2.156* I think i like it! I love the characterization. However it wont let me keep the outfit i choose.. besides this its great! Theres just one issue.. and its more of a complaint, i do NOT like the male voices. Its so bad and i wish they had an option to choose your own voice. My character demeanor does NOT match the upgoing, loud and obnoxious voice they have. ### 4/5 — Bugs I need help with and outfits *2024-08-19, version 2.153* I can’t see my houses roof I’ve deleted redownloaded did the fix thing aswell as change graphics I need it fixed Theories no customer service I can see And all but one outfit is free I’m a ftp ### 4/5 — Needs fixing *2024-03-11, version 2.148* Make it more affordable so more people will play. And also need to make a single player version if possible because you need too much other people supporting you and LESS servers because all the progress you get is basically useless once a new server is being added. Not many people playing now… what do you expect for American players. Most of them are from China, and some people are agh just weird. ### 2/5 — New player advise *2023-10-05, version 2.142* This game does not deserve a low rating in my opinion, but I have to keep it real. It’s a beautiful game. Love the music, enjoyed the story and the graphics are amazing, but it fails with their game mechanics. If you’re a new player or decide to play as a new character, be prepared to come to a halt in achieving the most important quests that you need in order to level up your character because it will require for you to team up with people. This game is built on matchmaking. I have an old character that is at a low level (level 70?) and I tried playing with this character but since it’s been so long since I played this game, there where lots of changes in this game that I decided to play as a new character for recap (but not only that, they added new pretty cool characters). Unfortunately, it only has one server and there where no new players. The current players where above level 100. So, you can imagine that I was not going to have any luck finding players to assist and truthfully it was a pain. If I was lucky enough to find a match they would leave abruptly. The game did offer an option for leveling up my old character but it required for me to pay 2k+ gold coins. This option doesn’t apply to a new character, of course. But in other words, if you’re a new player, you will be stuck with waiting on luck or forced to exit because you will not get very far. This game is also from over seas, so you may not come across english speaking players, but it is a friendly environment. Its just that higher level players do not want to spend time playing at a very low level when they basically kill everything with one hit and they already achieved it. I don’t blame them but it’s very unfortunate because this game is truly an amazing game. ### 3/5 — C *2023-10-03, version 2.142* Good good but the problem is in auto play.I’m not happy with it . ### 4/5 — language *2023-09-06, version 2.141* Please add Ukrainian and Russian to this version of the game. No need to localize separately from the rest of the world. 🙈 ### 4/5 — Nice graphics and storyline *2023-08-05, version 2.141* Miss the original game a bit but the graphics and story line for this one seems interesting or even better than the original. Still not sure how this is an “open world mmo” as yet since it still seems to be pathing me along ### 4/5 — Good but *2023-07-26, version 2.141* Can you make a new class please ### 4/5 — Hope *2023-06-15, version 2.139* I hope this game will update and have Vietnamese Language so i may help me a lot, thank you. ### 2/5 — Manque le français *2023-05-19* Les jeux est bien mai manque le français ### 4/5 — …….k *2023-05-09* Zjjj ### 2/5 — Disappointed *2023-04-22, version 2.133* I chose this game partly for the character customization, but it seems you can’t choose your hair color. I find this stupid, because even with the excuse of all characters being asian, they would still have different shades of hair color. There is cool toned black, warm black to brown etc. not being able to change hair color defeats the purpose of customizing at all. ### 4/5 — Game ok but bad translation *2023-04-07, version 2.133* Game ok but poorly translated Calling a guy a girl An girls a guy One of the parents (Biyao) when you read about her it calls her a he The vim young sectmaster is pure, unparalleled, bold an intelligent. Even though (she) had unfortunate past, (he) is extremely confident features high SPD ATK, reduces a group’s DEF Now you put a she down then turn around a put a he the next So it’s badly translated Even so far as calling other people the wrong gender Games good just need to fix your translation ## Most critical reviews (10 lowest-rated) ### 1/5 — Toxic operations and targeted harassment by internal staff. *2026-07-30, version 2.173* The game environment is ruined by toxic management. Staff/internal accounts actively post passive-aggressive memes and comments on the in-game social feed to harass and mock paying players. Spending money here only gets you targeted and publicly ridiculed by the team. Completely unprofessional—stay away! ### 1/5 — Text check out please try later *2025-07-15, version 2.162* OK, so like I haven’t been able to start the game and I downloaded it this morning. I wanted to try it out and everything got loaded. I was able to pick the character but when I went to the name, I chose your name, but I liked and wanted to enter the realm. It said text checked out. Please try again later I did it multiple times and it still didn’t work so I don’t know what to do at this point ### 1/5 — Not that good of a game *2025-06-08* Its graphics and open world is great but the game in itself is not that nice ### 1/5 — No customer service *2025-05-23, version 2.162* In game there is not an option to contact customer service. There is an item that it says u will get from inbox but never shows up on inventory. ### 1/5 — Can’t login via FB *2024-04-21, version 2.148* Please fix login ### 1/5 — Um I’m confused *2023-09-15, version 2.142* The graphics are nice, but the battles? What is this? Final fantasy? The combat is terrible, turn based garbage, bring back action combat…… sorry, uninstalled never to return ### 1/5 — 人少的可怜 *2023-04-14, version 2.133* 这游戏根本没几个人玩，主线任务副本组队都没人，而且还必须有三人才能进副本，卡在那里做不了主线任务。删游戏了！ ### 1/5 — I couldn’t get passed the first mission I do it but nothing happened *2023-03-19, version 2.133* I couldn’t get passed the first mission I do it but nothing happened ### 1/5 — bug *2023-01-18, version 2.127* 搞笑来的吧，玩儿不了啊。新建角色第一个任务直接卡死 ### 1/5 — SCAM GAME WHY CANNOT DELETE ACCOUNT *2023-01-13, version 2.127* CANNOT ERASE CHARACTER ## Most praised reviews (10 highest-rated) ### 5/5 — Un jeu calme. *2025-07-03* Un bon jeu. Apprenez l’anglais et ça ira. Par contre, j’ai l’impression qu’il n’y a personne. ### 5/5 — Can’t enter game *2025-05-14, version 2.162* After I finish designing my character appearance and select a name and try to enter the game, it gives me an error message: “Text check timed out. Please try again later!” If I can get a fix for this, I’ll change my review. ### 5/5 — Good *2022-12-30* Good but needs work ### 5/5 — Needs to be updated *2022-11-29, version 2.124* I’ve played this game and I love my problem is this game needs to update but when I try to do it nothing so please fix it if you can I would love that thank you ### 5/5 — fun & visually gorgeous *2022-07-24, version 2.115* this game is so pretty and fun ### 5/5 — Absolutely wonderful but… *2022-05-14, version 2.110* I wrote a review before here’s for trying again. This game is absolutely beautiful and well worth the download. As a strictly English speaker I will say we are limited on some things we can do and the time difference can be a bit of a pain but you can still enjoy the game. I am in USA and the time is about a 10 hour difference for me. The translation is done well and you can understand most things game wise. The instructions are very well put together and you can get the basics by reading what’s provided. I will say I am struggling with getting groups as it is clear the game has an English mode and even a translator but the translator is not available in the recruiting section or in the guild section which means if you don’t understand your choices are limited and you rely more on the pity of others to join you for group quests and group events instead of being able to join those requesting help. I would love to see the translator function added there. I don’t mind playing solo mostly and since there are some English speakers but not many and or they understand and speak English but choose not to it can be a bit lonely but if you are willing to be patient and just work on what you can then the game can be enjoyable enough. I know with things going on right now world wise and this being a new game it will take time for it to be up to date but I feel there is so much room for growth and look forward to seeing how it goes. I love perfect world mobile so knowing these are the same makers I have high hopes that the future will have more options for those not local. I have other suggestions as well but will leave it at this for now. ### 5/5 — Great game *2022-04-28, version 2.110* This game is great but it better the when characters voice language speak Chinese but the text in English. ### 5/5 — Changed review *2022-03-25* Love the game , awesome graphics , nice story and just cool outfits. ### 5/5 — Raiden came home-Genshin *2022-03-20, version 2.106* I need Russian language please.But the game is awesome! ### 5/5 — Great game *2022-03-19, version 2.106* Very fun to play --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*