# Jamba — user reviews > 578 indexed App Store user reviews of Jamba by Jamba Inc., rated 4.80/5 from 127,621 ratings. - Source: https://appshunter.io/ios/app/jamba/id932885438/reviews - App overview in markdown: https://appshunter.io/ios/app/jamba/id932885438.md - Rating breakdown: 5★ 114,842 · 4★ 6,008 · 3★ 1,992 · 2★ 971 · 1★ 3,808 ## What do users think of Jamba? Overall sentiment: negative **Pros** - 🚀 Convenient mobile ordering - 👍 Smooth app design - 💡 Dietary restrictions feature - 🚀 Quick pickup **Cons** - 🐛 Buggy app with glitches - 💰 Hidden fees and charges - 🤔 Inconsistent in-store experience - 🤔 Inability to cancel/modify orders - 🤔 Rewards system issues **Commonly reported bugs** - App crashing and freezing - Login and account issues - Incorrect order fulfillment - Rewards not properly tracked **Most requested features** - Option to customize orders with special instructions - Ability to view nutritional information - Integration with other delivery services - Improved location selection and order tracking ## Newest reviews (10 of 578) ### 3/5 — Ok app *2026-09-01, version 4.24* The app is functional with out any real issues but hounding me 4-5 times for a review while trying to place 1 order makes this a subpar experience. ### 2/5 — Lincoln ave San Jose site *2026-09-01, version 4.24* They didn’t honor happy hour items, didn’t have advertised items(on their wall) ### 3/5 — App Error Great Service *2026-08-30, version 4.24* I made substitutions, and the app transmitted that I wanted only the two ingredients. The assoc said it happens often, and remade the drink, which is great, but VERY wasteful. Hope that the app is fixed soon. ### 2/5 — Payment *2026-08-22, version 4.24* You go to add a credit card and it says card added but then doesn’t give you the option to pay with the card you just added. ### 2/5 — Promotions don’t apply *2026-08-16, version 4.24* This is the 3rd time my promotions will not go onto my order and I am charged full price instead of the order promotional prices There is nothing that can be done if you order ahead. It makes going to this place sucky ### 2/5 — just go in person *2026-08-14, version 4.24* App constantly declines cards I know are valid and use every day. Extremely frustrating. ### 3/5 — Açaí Bowls *2026-08-10, version 4.24* Can’t order açaí bowls, the system requires you to pick 5 other ingredients, which isn’t possible. :( ### 4/5 — Great app, needs accessibility support *2026-08-01, version 4.23* Overall, I did not have any issues with the app when it came to ordering and making selections. Some of the toggle switches are not accessible, such as selecting a straw or splitting the cup. I also was not able to type in the field at the end when they’re asking for comments. Just some more revisions and it would be a great app. ### 5/5 — The Best *2026-07-29, version 4.23* The workers are very friendly and fast making the orders. ### 1/5 — 3% online fee *2026-07-28, version 4.23* They charge you an extra 3% just to use the app to place the orders in advance. And then on top of that, they will always forget your marinara sauce when you order the mozzarella cheese sticks. ## Most critical reviews (10 lowest-rated) ### 1/5 — They charge you for using their app *2026-08-31, version 4.24* Charging customers a fee to use your app is wild. Strawberries wild. ### 1/5 — Most useless I have seen *2026-08-28, version 4.24* Ordered via the app. Reached the store for pickup. Was told they cannot make the order and asked me to request a refund via the app. App cannot do that. So basically they took my money and gave nothing for it and I don’t have a way to reach out to anyone ### 1/5 — Won’t accept a credit card *2026-08-24, version 4.24* I tried to add two credit cards and each time thought it was a gift card and wouldn’t take it. So the app is useless to order ahead. ### 1/5 — Poor Payment Management *2026-08-23, version 4.24* This app is experiencing issues in adding other payment types. I literally had to pay with Apple Pay which was not going to be my first choice of payment. ### 1/5 — Wrong City on the app *2026-08-12, version 4.24* The address is spelled wrong on the mobile app. This is totally unacceptable especially when I’m paying $.33 for a service charge for using this mobile app. Look at the way that the city of Pittsburg is spelled in California. ### 1/5 — My Drink *2026-08-11, version 4.24* My drink is not blended very well. There is white things inside my drink. I don’t know what it is. I have to eat soft foods. I cannot drink out of a straw right now. Because I had surgery. So they need to blend the drinks better. I’m eating my drink with a spoon. ### 1/5 — 3% Fee is ridiculous *2026-08-10, version 4.24* Charging a fee to order on the app is ridiculous. ### 1/5 — Mobile order fail *2026-08-06, version 4.24* Came into pick up mobile order, completely dismissed by staff. Supposed to be ready at 12:22 pm, at 12:30pm I was handed the wrong drink. Asked for another pretzel as this is now cold from waiting 10+minutes and the staff wanted to explain this is due to large amount of orders and wants to be combative farhat manager shouting pressing issue that isn’t there. ### 1/5 — App Fees *2026-08-02, version 4.23* Beware of their hidden app fees. Customers should not have to pay extra to order off this app. ### 1/5 — Ew *2026-08-02, version 4.23* Placed online order, still had to wait for my smoothie. I get it and it is disgusting. Not blended well at all and has chunks of bananas. Do better. ## Most praised reviews (10 highest-rated) ### 5/5 — Love them smoothies *2026-09-01, version 4.24* Every order is correct, staff is friendly and fast. One negative is your lids don’t fit right. They come off too easy. Not good when you’re driving. ### 5/5 — Work most of the day the time *2026-08-30, version 4.24* Pretty good ### 5/5 — Online order *2026-08-26, version 4.24* Quick and easy to order ### 5/5 — Love Jamba Juice, hate the app *2026-08-25, version 4.24* Seriously love the service and product, but the App is awful. Always issues with discount code. Plus there is a .35 surcharge per item. Today I was charged 75 cents… what the heck?? Mobil orders should be encouraged ### 5/5 — Always nice! *2026-08-18, version 4.24* This place is always welcome me and makes me feel happy especially the manager! ### 5/5 — Woot *2026-08-18, version 4.24* Woot ### 5/5 — Pro App *2026-08-16, version 4.24* Easy going! ### 5/5 — Easy to use *2026-08-14, version 4.24* App is very easy to use. The awesome images make it easy to order. ### 5/5 — A smooth app… *2026-08-08, version 4.24* I like this app. It is smooth as their smoothie’s. ### 5/5 — Ordering ahead of time *2026-07-29, version 4.23* With the busy schedule that I have, I love the fact that I’m able to place my order and just walk in and grab my juice fantastic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*