# Jameel - Premium Home Services — user reviews > 49 indexed App Store user reviews of Jameel by JAMEEL DMCC, rated 4.60/5 from 43 ratings. - Source: https://appshunter.io/ios/app/jameel-premium-home-services/id1586524531/reviews - App overview in markdown: https://appshunter.io/ios/app/jameel-premium-home-services/id1586524531.md - Rating breakdown: 5★ 36 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (13 of 49) ### 5/5 — Good *2026-02-01, version 3.0.2* Very good ### 5/5 — Good Service *2026-01-27, version 3.0.2* Done a home cleaning service with Jameel, really good work, also the app is very easy to use!! ### 5/5 — Cleaning services *2026-01-20, version 3.0.2* Excellent services on time and very professional ### 5/5 — Excellent service *2026-01-11, version 3.0.1* Hired cleaner for 2 hours. Excellent professional service. ### 5/5 — Great service *2026-01-08, version 3.0.1* The home cleaner did an amazing job and listened to my instructions carefully ### 5/5 — Excellent *2026-01-05, version 3.0.1* Time slots are good and you can book same day! ### 5/5 — Great customer service! *2026-01-03, version 2.2.1* No fluff changes, very professional and joyful. ### 5/5 — Professional Cleaner *2025-12-30, version 2.2.1* Very happy with the cleaning service. Professional, thorough, and left everything spotless. Highly recommended! ### 5/5 — Good app good servies *2025-12-29, version 2.2.1* Convinrent and practical, I use it often and I’m satisfied ### 5/5 — Cleaning Service *2025-12-24, version 2.2.1* Amazing Experience and I am very satisfied ### 5/5 — Always great service *2025-12-11, version 2.2.1* We get Simona 3-4 times per week to clean and she is great. App is easy to navigate with different services. ### 5/5 — Ease and Efficiency *2025-11-30, version 2.2.1* The two EE in Jameel Service covers the ease and efficiency of the service. That's provided at a price point that makes you excited. ### 5/5 — Prompt, reliable and great service! *2025-11-17, version 2.2.1* Services are great quality, professionals are friendly, prompt and reliable! Communication and professionalism is excellent. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy *2026-04-25, version 3.2.0* 2 hours late. Want to reschedule. Being ignored on WhatsApp. Phone number doesn’t work to call to reschedule. ### 1/5 — ‘PREMIUM’ is hilarious. AVOID AVOID AVOID *2026-03-26, version 3.1.0* Even sure to screenshot this and whatsapp it to them because, my Lord, the absolute WORST business to deal with. In the latest episode of their nonsense, they show massages available from 6.30, a time a book for, only to find out they book me in for 10.30 am and as per, my messages to them get ignored. As well as cleaners blocking my toilet and not being held to account and the 4/5 hours between Whatsapp messages (the only means to reach their ‘customer support), just an all-round joke of a company. The only reason I put them on 2 stars and not one IS for the reason that they provide actual HIGHLY-skilled therapists, who are so lovely. Other than that, ABYSMAL! Also, be aware that if you rate a service with low stars, Jameel will automatically adjust it to 4.5/5 stars. MARCH 2026 UPDATE: My experience with Jameel has been nothing short of exhausting and unacceptable. I paid for a one-month cleaning subscription, only for them to fail to send a cleaner on two separate occasions. This is not a one-off mistake - it is a pattern of unreliability. What makes matters worse is their complete lack of accountability. Instead of proactively checking with their own cleaners, they repeatedly message me asking whether the cleaner has arrived - even when I’ve made it clear that I am at work and unable to verify this myself. The responsibility should lie with them, not the paying customer. To add insult to injury, I was previously offered a measly 50 AED compensation voucher, which I was given just seven days to use - an almost laughable attempt at resolution considering the ongoing issues I’ve faced (and can easily evidence across more than 10 separate incidents). The most recent failure was particularly unacceptable. I was told on the day that the assigned cleaner had “taken off for Eid” and that Jameel had not been informed. That alone highlights a complete breakdown in their internal communication and planning. As a customer, why am I the one discovering this after the fact? Even more frustrating was the tone and handling from customer support. I was told to “calm down” while dealing with repeated service failures - completely inappropriate and dismissive. When I challenged their lack of ownership, I was met with scripted, defensive responses such as “issues occur” and that they are “not perfect”. That may be true - but consistent failure without meaningful resolution is not acceptable. Eventually, I requested cancellation and a refund for the remaining services, which they processed - but only after significant back-and-forth and frustration. From missed appointments, poor communication, and dismissive customer service, to a system that clearly does not prioritise the customer experience - this has been a diabolical service from start to finish. I would strongly advise others to look elsewhere. ### 1/5 — Worst service providers *2026-02-26, version 3.1.0* If you’re looking for a maid service that delivers confusion, frustration, and a powerful desire to clean everything yourself afterward, this is the one. Otherwise, I recommend literally any other option. If I could give zero stars, I’d give negative ones! ### 1/5 — Horrible service *2026-02-17, version 3.0.2* I booked a plumber, he came 2.5 h late, didn't do the work, charged as if he did do the work, and the app customer service doesn't reply, money not returned! Never using this app again! ### 1/5 — Terrible DO NOT USE *2026-02-16, version 3.0.2* I paid for 4 hours of of cleaning, they left after 3 and without cleaning more than 1 small portion of the house. The phone number to contact them is disabled. They do not return WhatsApp’s. ### 1/5 — Worst customer service ever *2026-01-04, version 2.2.1* Even sure to screenshot this and whatsapp it to them because, my Lord, the absolute WORST business to deal with. In the latest episode of their nonsense, they show massages available from 6.30, a time a book for, only to find out they book me in for 10.30 am and as per, my messages to them get ignored. As well as cleaners blocking my toilet and not being held to account and the 4/5 hours between Whatsapp messages (the only means to reach their ‘customer support), just an all-round joke of a company. The only reason I put them on 2 stars and not one IS for the reason that they provide actual HIGHLY-skilled therapists, who are so lovely. Other than that, ABYSMAL! Also, be aware that if you rate a service with low stars, Jameel will automatically adjust it to 4.5/5 stars. ### 1/5 — Great app *2025-11-06, version 2.2.1* App is great overall and the ui, ux and also the services listed in there. ### 1/5 — Rubbish *2025-09-13, version 2.0.3* Despite me requesting for a man to not be sent to my home due to past heinous experiences, guess what Jameel will still do…and on two occasions. Also, be warned, if their home cleaning service is not up to standard, they do not reimburse payment - only option is for the same mediocre cleaner to come back. Nonsense service. ### 2/5 — Worst customer service ever *2026-01-02, version 2.2.1* Even sure to screenshot this and whatsapp it to them because, my Lord, the absolute WORST business to deal with. In the latest episode of their nonsense, they show massages available from 6.30, a time a book for, only to find out they book me in for 10.30 am and as per, my messages to them get ignored. As well as cleaners blocking my toilet and not being held to account and the 4/5 hours between Whatsapp messages (the only means to reach their ‘customer support), just an all-round joke of a company. The only reason I put them on 2 stars and not one IS for the reason that they provide actual HIGHLY-skilled therapists, who are so lovely. Other than that, ABYSMAL! ### 4/5 — Love this app! *2024-02-24, version 1.0.23* Very good app! So convenient and affordable prices loved it! ## Most praised reviews (10 highest-rated) ### 5/5 — Cleaner service *2026-07-17, version 3.3.0* The service is great! ### 5/5 — Jameel App *2026-06-22, version 3.2.0* Jameel App is amazingg and so helpful ! Thank youu soo muchhh , you are soo professionel , the ladie is excellent !!! ### 5/5 — First time *2026-06-04, version 3.2.0* All went well with my first appointment, happy with the quality. Please keep up the good work! ### 5/5 — House cleaning *2026-05-02, version 3.2.0* Wonderful service easy to book last minute disaster at home that needed urgent cleaning and the ladies arrived ready and enthusiastic to help clean. They cleaned so well and so quickly but home was shining after. Thank you I will use them again. ### 5/5 — Easy to use, good service *2026-04-12, version 3.2.0* Good app easy to use. Good service provided. Competitively priced. Please just introduce a recurring booking feature. ### 5/5 — Cleaning services *2026-02-17, version 3.0.2* Excellent ### 5/5 — Great app and service! *2026-02-12, version 3.0.2* Really impressed with both the app and the service. The booking process was simple and straightforward. Christine was amazing and very detailed. She left everything perfectly tidy. Great overall experience. ### 5/5 — Excellent *2026-02-09, version 3.0.2* Good service ### 5/5 — Professional cleaning *2026-02-09, version 3.0.2* I was very happy with the service. Highly recommended. ### 5/5 — Cleaning *2026-02-01, version 3.0.2* The cleaner was very professional and thorough. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*