# Jane for Clients — One login, all your care

> Client portal for managing healthcare appointments and communications across multiple clinics. (iPhone/iPad app by Jane Software Inc..)

- Source: https://appshunter.io/ios/app/jane-for-clients/id1590241313 (this page in markdown: same URL + `.md`)
- Developer: [Jane Software Inc.](https://appshunter.io/developer/1504560859)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.80/5 from 411 App Store ratings · 69 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.4 · 71 MB
- Languages: American English, Canadian French
- Released: 2025-02-19
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/jane-for-clients/id1590241313/reviews.md

## What is Jane for Clients?

Managing your health just got a lot easier! With one secure login, you can rebook, manage, and join virtual appointments from all your favourite Jane clinics, plus send and receive secure messages and files with your practitioners — all in one place.

Jane’s mobile app is a secure place for clients to manage appointments. If you’re a clinic owner or practitioner, this app isn’t for managing your business—Jane’s web version (Jane.app) is still the best place for you! 

What can this app do? 
- Connect any of your existing Jane clinics to one secure ID and login
- View all your upcoming appointment details at a glance
- Easily rebook, reschedule or cancel appointments—for yourself or a group
- Join secure online appointments (telehealth) from anywhere
- Send and receive secure messages and files with your clinic
- Save time logging in using your phone's biometrics (like Face ID)

This app is not a directory and does not allow you to browse or find new practitioners or new clinics. Instead, it’s designed for patients and clients who have already visited and/or have accounts with clinics using Jane.

If you’re already a patient or client of a clinic, practice, or studio (who uses Jane to run their business)—perfect! Just download the app, create a new login, start connecting your accounts, and book your next massage before you have time to reach for an ice pack.

If you have never created an account with a Jane clinic, you’ll need to do that first. Start by clicking the [Sign In or Sign Up] button on the clinics or practice website/online booking site, complete your intake form, then you’ll be able to add them in the app.

## Key features

- Connect multiple Jane clinics
- Manage appointments
- Join virtual appointments
- Secure messaging
- View shared files
- Biometric login

## What do users think of Jane for Clients?

Overall sentiment: neutral

**Pros**

- 👍 Easy to use and schedule appointments
- 🚀 Centralized place to book with multiple providers
- 💡 Ability to see appointments across multiple clinics
- 👍 Clean and simple interface
- 👍 Saves time booking appointments

**Cons**

- 🐛 Certificate error causing issues
- 🔒 Constant need to save passwords for each clinic
- 🔒 Inability to check in without a password
- 👎 Forced logout and login process frustrating
- 👎 Unintuitive user experience, too many screens to click through

**Commonly reported bugs**

- Login issues after reset or update
- Inability to add existing clinic accounts
- Microphone not working

**Most requested features**

- Add QR check-in functionality
- Implement appointment history, payment information, and credit card management
- Allow profile information changes directly in the app
- Add video call functionality
- Improve login and account management experience

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/jane-for-clients/id1590241313/reviews.md

### 2/5 — Great concept but needs improvement

*2026-07-31*

I use this for a few clinics. It’s a great option to book but managing multiple clinics on it creates problems. Here’s are the reasons why it needs an upgrade. 

1. If the password you saved was updated on the other device, it doesn’t accept it and keeps asking for password. It doesn’t provide a ‘reset password’ option. 

2. I have a long and complicated medical history with lots of meds and procedures. I often input part of it and save it but then it gets locked and you can no longer edit it. This should be changed. 

3. It would be wonderful if you had the option to use the same medical info for numerous clinics and then tweak it as needed. You can’t even copy and paste the info so it’s a pain to input everything each time. 

Please fix the above and provide a  ‘new and improved’ version. 

Thx.

### 1/5 — Adding clinic- error msg

*2026-07-19*

I have correct information- can’t add new clinic !!!

**Developer response:** Hi there. Sorry to hear you're running into trouble adding your clinic. That sounds frustrating especially when you've already confirmed everything's correct on your end and it's still not working as expected. It's hard to say for sure what's going on from here, so it would be best to loop in our team. If you email support@jane.app with what you're seeing, they should be able to help figure out what's happening.

### 1/5 — Worst app by far

*2026-07-08*

I have had to sign in 5 times to try and make an appt. Says I need to add email and phone number. It’s in the sign on!!! I’m deleting it.

**Developer response:** Hi there. Sorry you ran into this, that kind of repeated sign-in loop is frustrating, especially when you're just trying to get an appointment booked.

If you're up for it, emailing support@jane.app with what you're seeing would help the team actually look into what's going on for your account. Either way, thanks for taking the time to share this.

### 1/5 — More glitches than any APP I have ever used.

*2026-07-04*

This APP advertises that you can add your practitioners in one place but you have to have a different login for each one.  No way would I trust this APP for payments.  Two of the practitioners I use have commented they have had nothing bit problems with it and don’t plan to use it much longer.  They’re actively looking for a better platform.

**Developer response:** Hi Lola. So sorry to hear you've had such a poor experience. You're right that the app's bread and butter is one central login which allows you to manage your bookings with all of your providers who use Jane in one place.

That said, to get it set up the first time, each clinic needs to be linked under that new central login first, which is a one-time step per clinic. Once that's done, everything lives under a single login going forward. We totally get the frustration when tech feels like it's not working as well as you expected, so if you'd like a hand getting your clinics linked, our team at support@jane.app is happy to walk you through it.

### 1/5 — Reflect web client portal and use same accounts

*2026-06-29*

This app is confusing. As a client, other apps I’ve used reflect the website more than just booking appointments. And the login needs to be the same as for the clinic websites. It’s odd to create a new login for just app usage. The place I would use it for doesn’t have online booking enabled and this app requires that because apparently besides messaging, that’s all it can do - it needs to add documents, booked appointments, and other functionality that the website offers. SimplePractice has a fully-featured mobile app for clients and so do MyChart and others. Even Healow by eClinicalWorks now works reasonably well. There just needs to be a new app developed for clients who use clinics that use Jane. Thank you.

**Developer response:** Thanks for the detailed breakdown, Patrick, it helps us to see exactly where it felt confusing for you.

Each clinic runs on its own separate account, since every clinic using Jane is its own individual practice, so you'll have a separate login for each of those clinics, and then you'll need to create one central account to use on the app. That's intentional: it's what lets you use one login across every Jane clinic you visit, instead of a separate one for each clinic's site.

We hear you on wanting more functionality built into the app, and we've shared that with our product team. Thanks again for the feedback.💙

### 1/5 — Easily the worst app ever

*2026-06-25*

Complete junk.

**Developer response:** Thanks for taking the time to try out Jane's mobile app and let us know how it went, though it's always disappointing to hear it didn't work for you. We'd really like to understand what happened and what could make things better. If you're willing to share any details, our team is always happy to help at support@jane.app.

### 5/5 — So Easy….

*2026-06-24*

So easy to set up all my Jane accounts in one place and I love being able to see all appts in one place.

**Developer response:** Woohoo! I like to think managing appointments across multiple clinics in one place is the app's bread and butter, and hearing that it's actually landing that way in real life is the best kind of feedback we can get. 😊 And the best part? We've got more in the works. 😎

The fact that setup was easy too matters a lot to us. We want the whole experience to feel simple from the start, so thanks so much for taking the time to share this, and for giving the app a try. 💙

### 1/5 — Worst app ever

*2026-06-19*

I hate it

**Developer response:** So sorry to hear you're not finding the app helpful. Every experience matters to us, the good and the not-so-great alike, and the more we hear the better we can do. Please reach out at support@jane.app. We'd genuinely love to hear what left you wanting more from the experience.

### 3/5 — Needs Pay w Card on File

*2026-06-10*

Our clients have a hard time keeping track of their Jane account page, where we do all payments with card on file. We tell everyone to bookmark it, but we still have people searching it from Google and struggling to sign in. Not only that, but we have to specifically tell people NOT to use the app store version because people will download it and be confused why they can’t pay w/ card on file.

If this app allowed payments it would resolve a lot of confusion and we could actually recommend it to our clients. It would make a big difference for us.

**Developer response:** Thank you for taking the time to share this so thoughtfully. Hearing that clients are confused between the web and app experience is fair feedback, and the sign-in and account-linking experience is admittedly one of our favourite things about the app (in our humble opinion.)

Your feedback is genuinely useful context for us. Payments in the app aren't something we're ready to tackle yet, but it's something we'd love to work toward. We hope we get to make your life and your clients' lives easier on that front someday soon. 🩵

### 2/5 — Ok once you get in

*2026-05-29*

Took MANY attempts to get it to recognize my email /pw. Super frustrating.   Also every provider requires me to have its own un/pw. And a different pw for the actual app. Still haven’t managed to get that set up.

**Developer response:** That login experience sounds genuinely frustrating, and we're sorry it took so many attempts just to get in. That's not the start anyone wants.

A quick note that might help that you noted already: the Jane for Clients app uses its own separate login, and each clinic you've visited also has its own individual login. To get started on the app, you'll want to create that one central account for the app, which you can then link the clinics you attend to that login for the app - one account to rule them all!

We know that can feel like a lot to manage at first glance, especially when you're just trying to get set up, but once it's set up it should be a much smoother experience going forward.

If you're still stuck, please reach out to support@jane.app and the team would be happy to help you get oriented. We hope we get the chance to turn this around for you. 💙

## Frequently asked questions about Jane for Clients

### What does the Jane for Clients app do?

The Jane for Clients app allows you to manage all your healthcare appointments and communications from one secure login. You can connect multiple clinics you visit, rebook or cancel appointments, and join virtual appointments directly through the app. It also provides a secure channel to read and reply to messages and files shared by your practitioners.

### What are the key features of Jane for Clients?

Key features include connecting all your existing Jane clinics under one secure ID, viewing upcoming appointment details, easily rebooking or canceling appointments, joining secure online appointments (telehealth), reading and replying to secure messages, and accessing shared files from your practitioners. The app also supports biometric login for faster access.

### Is Jane for Clients free to use?

Yes, the Jane for Clients app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a completely free experience for clients managing their healthcare.

### Who is the Jane for Clients app designed for?

This app is specifically designed for patients and clients who have already visited or have accounts with clinics that use the Jane platform to manage their business. It is not a directory for finding new practitioners or clinics.

### Can I use this app to find new doctors or clinics?

No, the Jane for Clients app is not a directory and does not allow you to browse or find new practitioners or clinics. Its purpose is to help existing clients of Jane-using practices manage their appointments and communications with those specific providers.

## Version history (last 5 releases)

### 2026.08.05.246 — 2026-08-05

Fixed: Appointment availability now shows correctly for all Jane for Clients users, including those who have the "Reduce Motion" accessibility setting enabled.

### 2026.07.21.244 — 2026-07-27

Bug fixes and performance improvements

### v2026.07.03.243 — 2026-07-07

Bug fixes and performance improvements

### 2026.06.04.239 — 2026-06-08

Bug fixes and performance improvements

### 2026.05.26.238 — 2026-06-02

Bug fixes and performance improvements

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## More apps by Jane Software Inc.

- [Jane Online Appointments](https://appshunter.io/ios/app/jane-online-appointments/id1505867614)

All apps by Jane Software Inc.: https://appshunter.io/developer/1504560859

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*