# Jane Online Appointments — Secure telehealth video chat > Secure telehealth access app for online appointments via web browser. (iPhone/iPad app by Jane Software Inc..) - Source: https://appshunter.io/ios/app/jane-online-appointments/id1505867614 (this page in markdown: same URL + `.md`) - Developer: [Jane Software Inc.](https://appshunter.io/developer/1504560859) - Category: Medical, Health & Fitness - Price: Free - Rating: 2.34/5 from 38 App Store ratings · 73 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 53 MB - Languages: English - Released: 2020-04-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/jane-online-appointments/id1505867614/reviews.md ## What is Jane Online Appointments? **Jane Online Appointments is a *HIPAA and PHIPA/PIPEDA compliant app* used only when iOS users need to gain access to their secure Telehealth calls**. Please note, this is not a traditional App. Once the App is downloaded, you can tuck it away for safe-keeping and continue to access your Online Appointments via your default iOS web browser, Safari. How it works for a client: - Head to the clinic's online booking site. - Book a visit with a practitioner that uses Jane and offers Online Appointments. - Download the **Jane Online Appointments iOS App.** - **Exit the App, and tuck it away for safe-keeping (you will not need to access it again unless an update is required).** - Navigate to your default web browser, **Safari.** - If you booked an Online Appointment with a practitioner, you will receive an email 30 minutes before your appointment with a link to begin the session, or you can begin the session from your My Account area of the clinic’s online booking site. * *Please know that this is **not** Jane's native app.* How it works for a staff member: - Login to your Jane account. - Set up an Online Appointment treatment type and book a client for an Online Appointment. - Download the **Jane Online Appointments iOS App.** - **Exit the App, and tuck it away for safe-keeping (you will not need to access it again unless an update is required).** - Navigate to your default web browser, **Safari.** - Go to a booked session that will start within the hour and tap on "Begin". * *Please know that this is **not** Jane's native app.* Jane Online Appointments is backed by our amazing support team. If you encounter any problems or have any questions, please reach out to support (support@jane.app). *Remember to always seek a doctor's advice in addition to using this app and before making any medical decisions. ## Key features - Secure telehealth video chat - HIPAA and PHIPA/PIPEDA compliant - Access via web browser - Book appointments with practitioners - Initiate sessions from email link - Staff login for appointment management ## Recent user reviews (10 of 73) All indexed reviews: https://appshunter.io/ios/app/jane-online-appointments/id1505867614/reviews.md ### 1/5 — Bad *2025-03-15* Doesn’t work - appt link brings me to the website to download every time and ensure I have most updated. I do have the most updated version but the app still doesn’t pull up from the appointment link so it can’t be used. Also has tons of bad reviews. Trying to log in is a mess! The receipts are not complete with information that should be on there and having the same email for a mother and child shouldn’t be this freaking difficult. Not user friendly at all. I’m disappointed my therapist stopped use simple practice because that was actually simple. ### 1/5 — Doesn’t work on iphone *2025-02-24, version 1.5.3* There is no way to login and book appointment as the app is not compatible to iOS. The buttons for login are not visible. This is ridiculous output by developers. ### 1/5 — Just doesn’t work. *2025-02-13* Won’t open in app, only in browser. Used to work. ### 1/5 — Does not work at all *2025-02-06, version 1.5.3* I have tried this repeatedly over the years. I download the app, since that is the only way it supposedly works on Mac products. Go to open it, it starts loading, and then automatically shuts down before fully loading, every single time. This is followed by me deleting the app. You’d think after many years they could resolve the issue and fix their bugs, but as evidenced by all the reviews, they either don’t care or are not prepared to hire someone who can fix it. ### 5/5 — ignore the bad reviews *2024-12-26, version 1.5.3* This app actually runs smoothly and has a very specific purpose, a lot of the bad reviews are from people who didn’t read the app description and were not specifically told to download this app. ### 1/5 — Terrible *2024-10-23, version 1.5.3* Worst app I’ve ever used. No integration of the info from the actual appointment. Worst. Ever. ### 1/5 — Poor *2024-10-11, version 1.5.3* Doesn’t even fit the screen on my iPhone 15 ### 1/5 — Doesn’t even work correctly *2024-09-19, version 1.5.3* The person I was seeing needed me to use this app and I was supposed to have a lot more access to it, but the only time I was able to gain access into the app was when I had an appointment. Which led to terrible communication with the person. horrible app and should not be used. Do not recommend anybody that needs to use this app for a professional setting. ### 1/5 — Awful please improve the app *2024-08-03* My appointments are at best are staticky or end without warning. There has to be a way to have a stable clear connection. Internet has been fine on my end and I have 5G for my phone. So I know it’s not my technology ### 2/5 — Inconsistent *2024-07-25, version 1.5.3* The first time I used it on my iPad it worked fine. Every other time I logged in with it the camera was turned 45 degrees. Nothing I did worked to right the camera. It was only this way when I used the app. Otherwise the camera on my iPad worked fine. It forces me to use my phone which is frustrating because the screen is so much smaller, it’s hard to see what my physio is demonstrating. ## Frequently asked questions about Jane Online Appointments ### What does the Jane Online Appointments app do? This app serves as a secure gateway for iOS users to access their telehealth video calls. It is designed to facilitate access to online appointments booked through clinics that use the Jane platform, ensuring HIPAA and PHIPA/PIPEDA compliance. ### How do I use the Jane Online Appointments app? Once downloaded, you do not need to actively use the app. Instead, you will access your online appointments through your default iOS web browser, Safari. You will receive an email with a link to begin your session or can access it via your clinic's booking site. ### Is this the main Jane app for booking appointments? No, this is not Jane's native app for booking or managing appointments directly. It is specifically an iOS app designed to provide secure access to telehealth sessions when booked through the Jane platform. ### Is this app free to use? Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with accessing telehealth appointments through this application. ### What devices is this app compatible with? This application is specifically designed for iOS users. Access to the telehealth sessions themselves is facilitated through the default iOS web browser, Safari. ## Version history (last 5 releases) ### 1.5.3 — 2023-11-22 Version 1.5.3 includes bug fixes and performance improvements. ### 1.5.2 — 2022-04-04 Version 1.5.2 includes bug fixes and performance improvements. ### 1.5.0 — 2022-03-29 Version 1.5.0 includes bug fixes and performance improvements. ### 1.4.2 — 2021-11-17 Jane has made some small bug fixes and improvements. ### 1.4.0 — 2021-09-14 Jane has made some changes to the **"Knock Knock" Online Appointment Waiting Room**. Jane Online Appointments version 1.4.0 includes the following changes: - An improved workflow where clients are no longer required to tap Begin when entering a call. The client is now automatically admitted to the appointment once the practitioner taps the **Admit** button. - Users with iPhones and iPads whose language setting is set to French will now see the Waiting Room messaging in French. - Appointment details have been improved to now display the treatment length of the appointment. - Behind the scenes performance improvements. ## Apps similar to Jane Online Appointments | App | Rating | Price | Category | | --- | --- | --- | --- | | [Maple on-demand healthcare](https://appshunter.io/ios/app/maple-on-demand-healthcare/id1294926209) | 4.7 (771) | Free | Medical | | [GiveBlood](https://appshunter.io/ios/app/giveblood/id804765636) | 4.9 (249) | Free | Medical | | [MyHealth Alberta](https://appshunter.io/ios/app/myhealth-alberta/id1545953662) | 1.0 (1) | Free | Medical | | [YourDoctors - Online Doctor](https://appshunter.io/ios/app/yourdoctors-online-doctor/id1439216318) | 4.5 (4,924) | Free | Medical | | [Canadian Migraine Tracker](https://appshunter.io/ios/app/canadian-migraine-tracker/id1477442461) | 4.7 (56) | Free | Medical | | [Clarity: CBT Self Help Journal](https://appshunter.io/ios/app/clarity-cbt-self-help-journal/id1010391170) | 4.8 (29,062) | Free | Medical | ## More apps by Jane Software Inc. - [Jane for Clients](https://appshunter.io/ios/app/jane-for-clients/id1590241313) All apps by Jane Software Inc.: https://appshunter.io/developer/1504560859 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*