# Jane Online Appointments — user reviews > 73 indexed App Store user reviews of Jane Online Appointments by Jane Software Inc., rated 2.34/5 from 38 ratings. - Source: https://appshunter.io/ios/app/jane-online-appointments/id1505867614/reviews - App overview in markdown: https://appshunter.io/ios/app/jane-online-appointments/id1505867614.md - Rating breakdown: 5★ 9 · 4★ 3 · 3★ 2 · 2★ 2 · 1★ 22 ## Newest reviews (19 of 73) ### 2/5 — Inconsistent *2024-07-25, version 1.5.3* The first time I used it on my iPad it worked fine. Every other time I logged in with it the camera was turned 45 degrees. Nothing I did worked to right the camera. It was only this way when I used the app. Otherwise the camera on my iPad worked fine. It forces me to use my phone which is frustrating because the screen is so much smaller, it’s hard to see what my physio is demonstrating. ### 1/5 — What an awful app *2024-04-21, version 1.5.3* Did you outsource the coding to a mushroom? Zero scaling for the UI. I am actually amazed Apple even allowed this on the store. One button is centred. The other visible button is cutoff by the gesture bar. Not even sure there are other buttons at all. Can I log in? No idea. What options does the app offer? No clue. I suggest you speak with the office that uses this app and get them to find a new one. This is pathetic. ### 1/5 — Stuck at app demo *2024-04-04, version 1.5.3* Pls hire some engineers to fix the bugs. After the initial intro screens there are only two buttons that are clickable - the remind me how to join video call and other being join as staff. No way to dismiss the demo screens and actually enter the app. Had no choice but to delete the app soon after installation. Very frustrating experience ### 1/5 — Garbage *2024-04-02, version 1.5.3* Deleted the app because I am no longer seeing the therapist I was with. Now I’m trying to access my receipts for income tax purposes and the app will not allow me to access them. Complete garbage ### 2/5 — App needs improvements *2024-02-22, version 1.5.3* This app needs a lot of improvements there needs to be an official Mac OS appointment app. This app is one of the worst apps I've ever used even on my iPhone audio was very choppy the whole appointment for a local Vancouver based company in Canada. This is one of the worst apps in the App Store. Please make some updates for band with control, I think that will solve most of the issues and please make it an official app for Mac OS ### 1/5 — Doesn’t work *2024-02-04, version 1.5.3* Says to click the link in the email on the same device. Do that on my ipad and the only options that show up are the browsers. Browsers then redirect to the App Store, click on the link to open the app and it just goes back in circles 🤷‍♀️ ### 1/5 — No calendar view! *2024-01-30, version 1.5.3* This app is only for video calls. By this point Jane should have developed an app that allows clinicians to see/manage their appointments in. ### 1/5 — No screen rotation on iPhone *2024-01-03, version 1.5.3* Totally useless ### 1/5 — This app sucks *2023-12-20, version 1.5.3* Garbage!! No info useful ### 1/5 — Can’t open *2023-12-10, version 1.5.3* Not compatible with my iPhone 14 Pro. Screen too large can’t even log in. ### 1/5 — Terrible *2023-12-07, version 1.5.3* Terrible app long wait times, bad connections ### 1/5 — Terrible app *2023-12-07, version 1.5.3* I couldn’t get past the instructions on how to use the app! I ended up having to use a call instead of the app. ### 1/5 — Not for Patients *2023-11-28, version 1.5.3* The entire Jane set up is not designed for patients at all. I have to sign up with a different email for each kid that the practitioner is seeing. I can't get into my account unless I use a link in an email by the practitioner, the app is only for video calls, the app doesn't send emails properly, I will get 2 emails providing my appointments for one kid but not for the other. And they have now changed what certification you can use to subscribe to the calendar so I can't subscribe to the calendar on my iPhone. Even when I could do that, the calendar didn't automatically set up reminders for you. So if you want to be reminded of appointments , you have to go into ever appointment on your calendar to set a reminder. Why not just have the app set up to send notifications for reminders for appointments? ### 1/5 — Echoing what everyone else has said and adding…. *2023-11-15, version 1.5.2* That their calendar function also works VERY poorly. Essentially they just link to google calendar or apple and then…nothing. Your own calendar pops up and you have to enter all the info manually! It is so annoying. It also just prompted me to rate a provider, then of course it crashed while I was trying to do that. So I avoid this terrible app whenever possible. Unreliable, waste of time, all of these things. ### 1/5 — okay *2023-08-16, version 1.5.2* This app kinda sucks not going to lie ### 1/5 — Severely lacking *2023-07-17* This needs to be more streamlined, I should be able to login to an app to access schedule, clients, services etc, going through safari is messy, and annoying. The program feels so unorganized and complicated. Making it more streamlined and straightforward like other scheduling apps ( gloss genius, square, vagaro, would make this a much more pleasant experience. ### 1/5 — Waste of an app *2023-06-30, version 1.5.2* So the only purpose of this app is to join a video call from an email link. What a waste. There are so many apps that can do that but actually do other things like let you access your calendar. Even going to the website is painful. The website is setup for the practitioners because they are paying the money. It’s an absolute pain and waste of time to use as a patient. Will be asking my practitioner to use something else. ### 2/5 — Not Very Functional *2023-06-29, version 1.5.2* Would love to have an app where I can view and manage my appointments as both a practitioner and a client. Being able to only join video calls makes this app a bit useless. ### 1/5 — Freeze, slow & bad quality *2023-06-16, version 1.5.2* It freeze my iPhone, terrible communication video & audio, lost my money in a virtual appointment because this App is so bad, a Whatsap video or any platform is much better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2025-03-15* Doesn’t work - appt link brings me to the website to download every time and ensure I have most updated. I do have the most updated version but the app still doesn’t pull up from the appointment link so it can’t be used. Also has tons of bad reviews. Trying to log in is a mess! The receipts are not complete with information that should be on there and having the same email for a mother and child shouldn’t be this freaking difficult. Not user friendly at all. I’m disappointed my therapist stopped use simple practice because that was actually simple. ### 1/5 — Doesn’t work on iphone *2025-02-24, version 1.5.3* There is no way to login and book appointment as the app is not compatible to iOS. The buttons for login are not visible. This is ridiculous output by developers. ### 1/5 — Just doesn’t work. *2025-02-13* Won’t open in app, only in browser. Used to work. ### 1/5 — Does not work at all *2025-02-06, version 1.5.3* I have tried this repeatedly over the years. I download the app, since that is the only way it supposedly works on Mac products. Go to open it, it starts loading, and then automatically shuts down before fully loading, every single time. This is followed by me deleting the app. You’d think after many years they could resolve the issue and fix their bugs, but as evidenced by all the reviews, they either don’t care or are not prepared to hire someone who can fix it. ### 1/5 — Terrible *2024-10-23, version 1.5.3* Worst app I’ve ever used. No integration of the info from the actual appointment. Worst. Ever. ### 1/5 — Poor *2024-10-11, version 1.5.3* Doesn’t even fit the screen on my iPhone 15 ### 1/5 — Doesn’t even work correctly *2024-09-19, version 1.5.3* The person I was seeing needed me to use this app and I was supposed to have a lot more access to it, but the only time I was able to gain access into the app was when I had an appointment. Which led to terrible communication with the person. horrible app and should not be used. Do not recommend anybody that needs to use this app for a professional setting. ### 1/5 — Awful please improve the app *2024-08-03* My appointments are at best are staticky or end without warning. There has to be a way to have a stable clear connection. Internet has been fine on my end and I have 5G for my phone. So I know it’s not my technology ### 1/5 — HORRIBLE *2024-07-19, version 1.5.3* terrible app, doesn’t have anything to offer at all. If I could rate it a zero I would but I can’t so I give you a 1. ### 1/5 — Pointless *2024-06-04, version 1.5.3* What’s the point of an app for a website literally called JaneApp when it only does video calls and none of the other website functionalities? ## Most praised reviews (10 highest-rated) ### 5/5 — ignore the bad reviews *2024-12-26, version 1.5.3* This app actually runs smoothly and has a very specific purpose, a lot of the bad reviews are from people who didn’t read the app description and were not specifically told to download this app. ### 5/5 — Nice App - Background Effects Would Be Helpful *2023-06-16, version 1.5.2* Background Effects (minimum of blurred) would be great. ### 5/5 — Good App *2022-05-04* App works well - good call quality and connects well. ### 5/5 — Great and reliable for virtual appts. *2022-03-31, version 1.5.0* I often have to do my virtual calls from my car! I love that i just click from my email and the app opens. Yes there could be other functionalities added but i love the simplicity and reliability of it’s main function. ### 5/5 — Secure and Simple *2022-03-30, version 1.5.0* This app is simple and convenient as well as secure. It opens automatically from a link included in automatically generated appointment reminders sent by email. I wouldn’t use any other video system for my private practice. ### 5/5 — Intended Purpose Achieved *2021-12-23* Works back to back with our JANE state at our business effectively. **Developer response:** Hi Riverforest Group, This is Julia from the Product Team here at Jane. I understand that you’ve had a really frustrating experience with the Jane Online Appointments App so far, and we want to let you know that we never intended to have you feeling this way. I thought I'd take the opportunity to share that it's not used in the traditional way an app would be. Here's a bit more on that point... One thing to know about our App is that once it's downloaded, you can tuck the app away safely (without deleting it). From this point moving forward, you'll access all of your online appointments directly through the access link in your email or by logging into your account on your clinic's Jane site. There's really no need to open up the App again. If we think of it in a slightly different way, the App acts more like a key that unlocks your Online Appointment so that you can join your call from your email or account. I'll also share our handy guides for patients (https://jane.app/guide/telehealth/how-to-join-your-online-appointment-for-patients) and their practitioners (https://jane.app/guide/telehealth/ipad-iphone-for-online-appointments-practitioners) to give you a better idea of what I'm referring to. I know what you might be thinking... Why call it an App then? Isn't that misleading? We hear you... but for lack of a better term, we refer to it as an App because well, it’s technically an app that’s downloaded from the 'App Store’. I know first impressions are important. So I hope with this new knowledge, you might consider giving Jane's Online Appointments another chance. On the brighter side, we do have a mobile app in development so stay tuned for more on that. In the meantime, we have a full support team ready to help with anything you might need. You can reach us at support@janeapp.com or by phone at 1-844-310-5263. Sincerely, Julia, on behalf of the Jane Team ### 5/5 — Perfect for New Patient Video Consults *2021-01-12* I forgot my laptop at home for a new patient consult. I was able to use my iPhone and this app to solve this problem. ### 4/5 — Does it’s one job pretty well *2022-03-07, version 1.4.2* This apps only job is to securely connect you to your video calls and host that call, which I would say it is pretty good at. Not sure why so many people have given 1 star reviews stating that it doesn’t do a thing that it doesn’t do? And never claimed to do? Yeah it would be nice if I could see my upcoming meetings but that’s not the apps purpose, and having the login function could reduce security so I’m completely happy with the current implementation! ### 3/5 — Cell phone *2021-10-04, version 1.4.0* Hi I’d like the application to be easier to manually book client using my cellphone like it is with Setmore. The app on the booking page should be easier to use. ### 3/5 — Unablbto book an appointment *2021-02-10, version 1.0.2* I have an account with my clients non but cannot seem to get past the payment stage to book an appointment as cannot see an option for this ? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*