# Japan Airlines

> Mobile application for booking, managing, and tracking all flights. (iPhone/iPad app by Japan Airlines Co., Ltd..)

- Source: https://appshunter.io/ios/app/japan-airlines/id351785536 (this page in markdown: same URL + `.md`)
- Developer: [Japan Airlines Co., Ltd.](https://appshunter.io/developer/351785539)
- Category: Travel, Business
- Price: Free
- Rating: 4.60/5 from 18,534 App Store ratings · 632 written reviews indexed
- Age rating: 4+
- Requires: iOS 15 · 130 MB
- Languages: Indonesian, Japanese, Thai, Chinese (Simplified, China), Chinese (Traditional, Taiwan), American English, Vietnamese, Korean
- Released: 2012-08-08
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/japan-airlines/id351785536/reviews.md

## What is Japan Airlines?

-----------------------------------------------------------------------------------
The all-new JAL app is here!

A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
The new JAL app is designed to be right by your side, providing a stress-free experience for first-time and frequent travelers alike.

What you need, when you need it—the new JAL app is preparing for takeoff.
With the JAL app, your next trip is just a few taps away. Where will you soar to next?

Please download and experience the new JAL app for yourself.
-----------------------------------------------------------------------------------

■Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.

■Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance. Visualize your time on board to better enjoy the skies in your own way.

■Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays. The app guides you through every step, so you’re always in the know.

■Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.

■Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.

Apple Inc. and Apple Japan Inc. are not involved in any way with the gift information posted on this app. Apple Inc and Apple Japan Inc. are not responsible for any damage caused by the use of the campaign information provided.

## Key features

- Flight reservations and purchases
- Home screen with reservation display
- Chronological itinerary timeline
- Real-time flight status checks
- Flight status and departure reminders
- JMB member information display

## Chart rankings

- #196 in Top Free · Travel (US App Store)

## What do users think of Japan Airlines?

Overall sentiment: negative

**Pros**

- ⭐ Excellent service and experience
- 💯 Number one airline
- 👍 Convenient app

**Cons**

- 🐛 Lots of glitches and bugs
- 🤯 Confusing and difficult to use
- ⏱️ Slow and unresponsive
- 🤔 Lacks basic functionality

**Commonly reported bugs**

- Unable to retrieve reservations
- Crashes and errors when checking in
- Inconsistent behavior across devices

**Most requested features**

- English language support
- Ability to manage bookings
- Improved seat selection
- Notifications and alerts

## Recent user reviews (10 of 632)

All indexed reviews: https://appshunter.io/ios/app/japan-airlines/id351785536/reviews.md

### 1/5 — Least friendly airlines

*2026-08-22, version 6.3.0*

It appears that you cannot become a member of this airline unless you are Japanese. But American Airlines partners with them. So to check in you have to sign in on JAL as a guest and find your reservation (with a different confirmation no than AA uses) and then you can get a boarding pass. Bit of a pain in the neck. Taiwan and Singapores airlines do not make you jump through all these hoops.

### 2/5 — Check in

*2026-08-18, version 6.3.0*

Not working

### 2/5 — Not user friendly

*2026-08-17, version 6.3.0*

When filling out information, it should tell you which fields is incorrect so you can just correct that field, but everything reset and all the fields are blank again so you don’t know which fields are incorrect and you have to fill out each field again.

### 1/5 — Nothing works right

*2026-08-10*

I get an email about a 3 minute schedule change and I have to go and confirm it. The link to website just takes you to a page that says error. You try to call and it’s an hour wait. I tried getting the app and joining the mileage club. It gives me my itinerary and tells me there’s a change and to confirm it but oh no the page you end up on does the same thing. So 3 hours were spent on something that should have taken 1 minute and it’s still not resolved. Get your digital technology working!!!

### 1/5 — 使えない

*2026-08-09, version 6.3.0*

国内用で海外からは、ほぼ使い勝手が悪い👎。　グローバルとは名ばかり。it’s so useless.

### 5/5 — Best Airline

*2026-08-09, version 6.3.0*

JAL is the best because of its exceptional customer service and smooth travel experience!

### 2/5 — UI

*2026-07-30, version 6.3.0*

こんなに使いづらいUIは初めてです

### 1/5 — Gives me system error

*2026-07-30, version 6.3.0*

Gives me system error that shows maintenance or something. For two days straight. This app does not work.

### 5/5 — Mr

*2026-07-28*

Easy very convenient and reliable

### 1/5 — Becoming a member

*2026-07-24, version 6.2.0*

I’ve been trying to sign in and join. It’s very difficult because I’m an American. You have to go to a special site to try. Every time I enter in my birthday it tells me to add a zero in front of the month. Apparently you can’t have single numbers. Even though I did add the zero. Just a very frustrating experience.

## Frequently asked questions about Japan Airlines

### What can I do with the Japan Airlines app?

The app allows you to make reservations and purchases for all flights. You can also view your upcoming reservations on the home screen, track flight status, and receive notifications about delays or upcoming departures.

### Is the Japan Airlines app free to use?

Yes, the app is free to download and use. While the app itself is free, you will still need to pay for flight reservations and purchases made through the application.

### Can I check the status of any flight, not just my own?

Yes, you can check the flight status by route or flight number. For international flights, you can search for flight status two days before or after the selected date.

### What information is shown on the home screen?

The home screen displays your upcoming reservations. If you are logged in as a JMB member, your JMB member information will also be displayed. Flight status is shown for flights up to the next day.

### When will I receive notifications about my flight?

You can receive notifications for flight status changes, such as delays and cancellations. You will also receive reminders for reserved flights that are less than 24 hours away from departure.

## Version history (last 5 releases)

### 6.4.0 — 2026-08-26

Thank you very much for using the JAL App.
- Booked flights can be added to the calendar of your choice.
- Fixed minor issues.

### 6.3.0 — 2026-07-29

Thank you very much for using the JAL app.

- Passkeys are now available as a login option.
A passkey is an authentication method that is linked to your device or password manager using a combination of fingerprint, facial, or pattern recognitions.
It reduces the risk of unauthorized or illegal logins and phishing scams as there is no need to remember or enter passwords.

- Fixed minor issues.

### 6.2.0 — 2026-06-29

Thank you very much for using the JAL app.
- Fixed an issue where seats on international flights were displayed as “Unassigned” even though they had already been assigned.
- Fixed an issue where expired lounge coupons were displayed.
- Users can now view usage instructions from the lounge coupon tile.
- Fixed minor issues.

### 6.1.0 — 2026-05-21

Thank you very much for using the JAL App.
- A glitch prevented flight reservations from being displayed for customers with 10 or more boarding records within the past two days, but the issue has now been resolved.
- Fixed minor issues.

### 6.0.3 — 2026-04-23

Thank you very much for using the JAL App.
- Fixed an issue where a personal information consent pop-up appeared repeatedly when transitioning to the website.
- Improved the JAL Card type display on the Membership screen.
- Fixed minor issues.

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## More apps by Japan Airlines Co., Ltd.

- [HAWAIICO(ハワイコ) - ハワイ旅行の便利アプリ -](https://appshunter.io/ios/app/hawaiico/id1410673716)
- [JAL FLIGHT FUN!](https://appshunter.io/ios/app/jal-flight-fun/id1481425936)

All apps by Japan Airlines Co., Ltd.: https://appshunter.io/developer/351785539

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*