# Japan Official Travel App — user reviews > 26 indexed App Store user reviews of Japan Official Travel App by Japan National Tourism Organization, rated 4.60/5 from 378 ratings. - Source: https://appshunter.io/ios/app/japan-official-travel-app/id1230367186/reviews - App overview in markdown: https://appshunter.io/ios/app/japan-official-travel-app/id1230367186.md - Rating breakdown: 5★ 299 · 4★ 50 · 3★ 12 · 2★ 5 · 1★ 12 ## Newest reviews (6 of 26) ### 4/5 — Need improvement on favorite route retrieval. *2018-06-17, version 1.4.0* App kept crashing when saved favorite route is retrieved from the historical list. Otherwise, a sold 5 stars for JR Pass route search. ### 4/5 — Very useful for navigating Tokyo’s trains and subways *2018-06-07, version 1.3.2* The app is very useful when navigating around Tokyo. I just wish this feature was available offline. Also, this app drained my battery. ### 4/5 — Language *2018-04-16, version 1.3.1* If allowing switching language in the app rather than change system setting, it would be more convenient. ### 5/5 — Nice and helpful app! *2018-02-20, version 1.2.0* Very useful app. Nice to see so many unique places and attracts to visit. Japan is a very beautiful and amazing country! I will return again and again! :) ### 3/5 — It's okay. *2017-09-25, version 1.0.0* Essentially an average curation of listicles. The concept is great though... but you can tell the content is arbitrarily added, rather then the type of stuff that is really intriguing to foreigners beyond the typical tourist destinations. After 21 years in Tokyo, most of the advice people seek is something more than these listicles offer. But not bad for a version 1 app. ### 5/5 — So good!! *2017-09-23, version 1.0.0* This is going to be such a game-changer the next time we travel to Japan!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not clear where to reach you. Not service orientated *2023-04-19* Not clear where to reach you (either write or call). Very frustrated and will never buy anything from this APP ### 1/5 — Can’t figure out *2022-09-05, version 2.10.5* Confusing … ### 1/5 — Used to be amazing *2021-07-20, version 2.7.3* This app was the best when I used it in 2018, I did all my train prep ahead of time and checked them while in Japan. Was literally a life saver and had buses, trains, the works! Now it doesn’t function. It lags so bad you can barely switch screens or type if you get to a search bar. I loved this app and will change my review once they have had it function again. ### 1/5 — Constantly freezes *2021-07-16, version 2.7.3* App constantly freezes and shuts down. ### 1/5 — My experience was this app. *2021-07-10, version 2.7.3* This app is trash. I highly recommend you do not use it. The developers of this app need to make it more user-friendly. And also they need to take care of all the bugs and glitches. ### 1/5 — App has gone downhill… *2021-06-24, version 2.7.2* I used to love this app. It was convenient and easy to use for my commutes everyday. Recently, the app has completely gone off the rails…it freezes and crashes multiple times on launch, which has resulted in me missing trains. I’m writing this review in hopes that they can fix it, because when it’s working properly, it’s very helpful. ### 1/5 — Doesn’t work on iPad *2019-03-11, version 2.1.1* I downloaded this app and was excited to start planning my upcoming visit to Japan, but when I opened my iPad I got a rather small format compatible with iPhones but not iPads, for iPad users like me this is rather frustrating! Could you please do something about it?! Thanks. ### 1/5 — The data would never fully download *2018-11-10, version 2.0.0* One of the most disappointing apps I own. I bought this along with is associated guide to Kyoto. Bought the in app purchases. Never really could get more than a tiny bit of information from them - and I was downloading with a good connection in Japan. One of the most works apps I have owned. ### 2/5 — Doesn't seem to be working properly *2023-04-08* Trying to scroll through the "Discover" tab force closes the app rendering it near useless, for me at least. With that, I guess the app is a good starting point with links to other apps and websites that could be useful/helpful; kind of defeats the purpose though, I would think. ### 3/5 — Good enough *2019-05-30, version 2.2.1* Good enough ## Most praised reviews (10 highest-rated) ### 5/5 — Phanoramic *2023-07-08* Amazing all in one app for trip search on routes, transportation, maps, restaurants, hotels, touring experiences…AND emergency alerts, police, fire, hospital, pharmacy, and embassy info! ### 5/5 — One App to rule them all *2023-04-26* Feature-rich app that places Japan visitor knowledge in the palm of your hand. Trains, planes, hotels, restaurants and attractions all found here. Takes a bit of a learning curve but intuitive once you have tried it a few times. I use it often as a planning tool and a daily action tool. ### 5/5 — Clutch App *2020-03-09, version 2.3.6* This app is incredibly useful for traveling Japan. Highly recommend. ### 5/5 — The best to survive *2019-10-10, version 2.2.3* I used this while on my trip to Japan. It was the best and the most useful app I could have gotten. It helped me a lot for transportation and making sure I knew the schedules for the trains!!! ### 5/5 — A must-have! *2019-09-23, version 2.2.3* This app is an absolute godsend, especially when it comes to navigating the train systems. Really, getting around in general is much easier. It points out nearby stations(including which ones use JR), activities and restaurants, and I’d be a pretty well-off traveler if I had a dollar for every time this app saved me from getting lost. Highly recommended, especially for newcomers! ### 5/5 — Love it *2019-07-21, version 2.2.2* Perfect app! Never had a problem ### 5/5 — Love it *2019-04-06, version 2.2.0* Just used this app for a bit but started to like it, this app seems for people Travel the first time by themself and works well so far ### 5/5 — Excelente complemento a HYPERDIA *2018-10-21, version 1.6.0* Excelente ### 5/5 — Must have for any tourist *2018-06-12, version 1.3.2* My friend has been to Japan multiple times and still uses this app. It was so helpful during my first visit. ### 5/5 — First time in Japan *2018-06-02, version 1.3.2* Excellent app. Made getting around Japan very easy, especially considering I don’t speak Japanese. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*